Menu
MyHeritage Customer Service Phone, Email, Contacts

MyHeritage
reviews & complaints

Learn how the rating is calculated

3.1 495 Reviews

MyHeritage Complaints Summary

256 Resolved
235 Unresolved
Our verdict: While MyHeritage has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
MyHeritage has claimed their business profile
Get notifications about new complaints and reviews of MyHeritage. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

MyHeritage reviews & complaints 495

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
3 reviews
Sort by:

Newest MyHeritage reviews & complaints

ComplaintsBoard
A
10:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage money taken from my account after I cancelled my subscription!

Hi.
I needed to use this website for a school project and I got the free 14-day subscription, planning to cancel it as soon as I was done. I made sure I cancelled it when I was done. Today, I got an email saying $89 was taken out of my account for my subscription but I know I cancelled it! A warning that money was going to be taken out of my account would've been nice too, but they did not do so. I'm extremely upset because that is a lot of money, I am a student so obviously money is tight for me.

Read full review of MyHeritage
Update by Ashley Sikora
Oct 21, 2019 10:47 pm EDT

I needed to use it for a FAMILY HISTORY essay, where I needed to find information on my family. I wasn't using it for charity? Is there any way I could get a refund! considering I cancelled my subscription before my trial ended?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage money taken for subscription after I cancelled my free trial.

Hi, i cancelled my free trial subscription 2 days ago, 2 days before the subscription would be paid, so i didnt have to pay it as i didnt want premium, but today i get notified that £97 has been taken from my bank! thats nearly £100...im not happy as i cancelled it beforehand and actually did it twice to make sure it was cancelled but still money taken. I would like a refund of this money asap please.
thanks.

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
12:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage dna kit posting

I'm trying to have a DNA kit posted to MyHeritage. As these are not cheap I paid for Tracking postage. USPS have informed me that they attempted to post the package at 3.30pm Oct 7th but were unable to, & sent me this message: "We attempted to deliver your item at 3:30 pm on October 7, 2019 in HOUSTON, TX 77008 and a notice was left because no secure delivery location was available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning October 8, 2019. If this item is unclaimed by October 22, 2019 then it will be returned to sender." Please, MyHeritage, can you explain this and also confirm that someone will pick up the item from the Post Office on the given USPS slip of paper. I attempted to request a Redelivery but my form was rejected with this message: Your redelivery has not been scheduled. Sorry. Online redelivery is not available for this address. Retreive your item at your local Post Office".
I live in the UK.

Read full review of MyHeritage
Update by PJ Photo
Oct 09, 2019 5:21 pm EDT

Now the Myheritage site is claiming that my sample as arrived at the lab whilst my tracked package still says that they are unable to deliver it...?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyHeritage unauthorised payment of £59.99 taken from my account

I have just checked my online banking to make sure the money was there for my direct debits only to find that yous have taken this money from my account.UNAUTHORISED. Leaving me with a serious deficit on my account and no way to pay my direct debits. I am not working as I have really poor health. I assume you will realise that I have nothing and need this money transferred back to my account ASAP!
M J Todman

Read full review of MyHeritage and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Elena MyHeritage Team
, IE
Oct 07, 2019 2:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please note that my email address is 'elena.vipsupport @ myheritage.com', without the spaces before and after the symbol '@'.

Kind regards,
Elena, MyHeritage Team

E
E
Elena MyHeritage Team
, IE
Oct 07, 2019 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear MyHeritage user,

I apologize for any inconvenience this may have caused you.

Please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally assist you with your request.

I'm looking forward to hearing from you.

Kind regards,
Elena, MyHeritage Team

ComplaintsBoard
V
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage offered discount that did not work...

They sent me an email with a 50% offer for a health report. I added to my cart and left there for a while, they send me an email saying the offer was reserved for me and I did not see any expiration date on the email. 14 hours after I tried purchasing again and the offer was gone. I called the customer service and they did not have any intention in helping me out or even offering the discount again. I think this is a very bad practice if an offer is going to end in such a short time, it should be explicit to the user. I do not recommend and I prefer 23andme, they are much more helpfull.

Read full review of MyHeritage and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
E
E
Elizabeth Bagshaw
, US
Sep 22, 2019 10:52 am EDT

On 6th September I briefly logged on to MyHeritage.com. A few hours later I logged on again to stop the 14 Day trial and my subscription. Sadly, I didn’t flag PayPal to stop payment as I thought I’d cancelled.
Since, very briefly on the 6th September, I have never once logged on until the 20th when I’ve been trying to talk to them. I’m sure MyHeritage can confirm my activities. All emails are returned.
Without warning, they took £59.99. I am 81 and admit that I am not computer savvy but I cannot afford this amount of money to be taken out of my pension.
Can they MyHeritage return my subscription and how do I stop them from withdrawing more money in the future as I went through all the cancelling procedures
Regards Elizabeth Bagshaw

K
K
MyHeritage
Sep 23, 2019 10:24 am EDT

Dear Elizabeth,

I am sorry to hear that you were unaware of the charge mentioned.

Unfortunately, the cancellation was not completed successfully which resulted in the charge being processed. This can be caused by a technical error, exiting the page prior to the cancellation being confirmed or a problem with the internet connection.

You may email me directly via kayleigh.vipsupport @ myheritage.com (the email address should be without spaces before and after the AT "@") and I would be happy to assist with your refund request.

Kind Regards,
Kayleigh MyHeritage Team.

E
E
Elizabeth Bagshaw
, US
Sep 22, 2019 10:38 am EDT

Please can anyone offer me the correct email address for. MyHeritage.com. My emails are returned with address unknown. I have an important issue to with. Liz Bagshaw UK

ComplaintsBoard
L
5:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage improper billing

Dear myheritage,

You have made a debit to my final credit card 8013, in the amount of $ 987, 99 without due authorization and communication.

I request the immediate extorn, since unauthorized, I unknown the full signature contracting and I was not announced in advance of the annual termination.

I request reimbursement of amounts improperly charged.

I have no interest in any business with you anymore.

Regards,
Leonardo teixeira
Account id: [protected]

Read full review of MyHeritage
Update by Leonardo Teixeira
Sep 05, 2019 5:15 pm EDT

Prezada myheritage,

Vocês realizaram um débito em meu cartão de crédito de final 8013 no valor de r$ 987, 99 sem a devida autorização e comunicação.

Solicito o extorno imediato, uma vez que não autorizei, desconheço a contratação de de assinatura completa e não fui comunicado antecipadamente do término da anuidade.

Segundo o código do consumidor tenho 7 dias para reclamar e estou reinterando a solicitação de ontem, de estorno e devolução do valor cobrado.

Não tenho mais qualquer interesse em qualquer negócio com vocês.

Atenciosamente,
Leonardo teixeira
Id da conta: [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
6:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage charged 189.00 for something I had no idea about.

Hi. I have purchased 3 DNA KITS through MyHeritage over the past year. My account ending *8696 was charged 189.00 today for ‘BLS myheritage' when I log in, it says that I have the option to upgrade, so therefore there are no services for me to being charged for. I'm beyond infuriated. This made my account go negative. I want my account cancelled and I want a refund. Please help.

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage cancelled

I joined my heritage by phone and was searching for an adopted auntie. When I realised you could only provide a copy of a birth entry and I already had that information from 4 years ago, I cancelled mu subscription straight away. I have just notice you have taken£59.99out of my acoount which I can not afford as I am on benefits due to a disability. I would appreciate if you could renburse me and cancel my subscription
Regards Denise Lambelle

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyHeritage unauthorised subscription charges

I started a 14 day free trial and I thought I had cancelled the subscription but I looked on my statement today and £94 is in my pending transactions.
I don't understand why I was charged without a prior email to tell me that the subscription was ending.
I'm worrying as I'm a lone parent and with that payment in my pending, I am unable to do a food shop for me and my daughter.

Read full review of MyHeritage
Hide full review
ComplaintsBoard
S
8:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyHeritage bls my heritage

My account was charged $139, with no explanation as to what this amount was
charged for. When I called the number given, I was told this was not a working
number. When I went to their website, I saw that this company has something
to do with Generations Bank. Now that is weird, because I signed on for a free
trial with Generations Bank only to be charged for a subscription of $49. I was
able to call them and get that charge removed after I told them I wished to
cancel, and I never ordered the subscription at all. "Fool me once, shame on you,
fool me twice, shame on me." Please remove my name from anything connected
with ancestry search, and I will go to the library from now on. I want to cancel
any subscription that you may think I have purchased! Thank you!

Read full review of MyHeritage and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pauline Eastman
, US
Jan 21, 2020 5:35 am EST

How do I get BLS*MyHeaitage off my credit card.
Regards
Pauline Eastman

ComplaintsBoard
J
2:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyHeritage 14 day trial

I signed up for a 14 day free trial on Aug 10, 2019. I immediatley upon trying to use the site realized this was not what I was looking for. I cancelled the subscription the same date.

I just received a invoice for the full years service. The charge has been processed with my bank, even though I CANCELLED my subscrition. I tried to sign in to my account and was unsuccesful receiving the message of password was incorrect. I tried to reset the password and was not given a link as shown in the support center. All it did was take me back to the home page.

I tried to contact your 1800 number and as I do not have access to the account online to obtain a account number was not able to speak with anyone.

I have reported this to my bank as a fraudelent charge, as this is what it is. I would apppreciate someone from your company to contact me. I feel this is 100% a scam company and will be reporting it to my local BBB.

Read full review of MyHeritage and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
E
E
Elena MyHeritage Team
, IE
Aug 26, 2019 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear MyHeritage user,

I'm sorry to hear you feel that way, and I'd like to follow up on it.

Please email me via the registered email address at elena.vipsupport @ myheritage.com (without spaces before and after the symbol '@') and I will be happy to personally assist you.

Kind regards,
Elena, MyHeritage Team

ComplaintsBoard
D
11:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage $39 unlock feature

I uploaded my file from Ancestry to this. I have already used about 4-5 other websites and they all do confirm the same thing that I have already known through my family history and records... now this website is giving me whole CONTINENTS that are totally inaccurate as well as super high percentages for these inaccurate continents that I have nothing in connection with. I'm extremely disgusted by these results. I tried to contact customer service on Facebook asking for a refund and they read my messages but didn't reply. Seriously I feel super disgusted because I trusted this website and I just want my money back and all my information to be deleted from this scam website.

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
9:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage Unauthorized credit card charge

I cancelled my subscription on 8/14, four days prior to the expiration of the free trial period. Nevertheless I was charged $139USD on 8/19. Customer service form on their website times out without sending the message. None of the three toll free numbers on their website and in their emails are valid numbers. This company is a fraud. DO NOT DO BUSINESS WITH THEM!11

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyHeritage Subscription renewal

You have taken £120.00 from my account for a service I do not want, as I am on sick leave at the moment due to having cancer I cannot afford to lose money like this. I did not receive any emails notifying me of this supposed renewal and upon looking on the company website I cannot find an email address for customer services or complaints procedures. Please refund immediately as I regard this as theft. You are quoting reference no [protected]

Moira Humphrey
Email [protected]@hotmail.co.uk

Read full review of MyHeritage and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
Elena MyHeritage Team
, IE
Aug 17, 2019 4:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Moira,

I'm sorry to hear about what you're going through. You were charged for the automatic renewal of your Data subscription. Please know that it was specified in the automatic email you received on the initial date of purchase. This automatic renewal can be canceled at any time from your account online or by contacting us, however, I have canceled it for you.

I understand that you did not want to renew your subscription and I have issued a full refund for your subscription as per your request. Please note that in some cases it might take up to 7-10 business days for the amount to reflect in your account. 

If you have any questions, please do not hesitate to contact me via elena.vipsupport @ myheritage.com (without spaces before and after the symbol '@') and I will be happy to personally assist you.

Kind regards,
Elena, MyHeritage Team

ComplaintsBoard
J
12:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage not sure

This, Bls Myheritage, company has attempted to take $89, from me as well. Luckily I had my card turned off and in the negative before it happened. Didn't think anything of it until I researched further and am not the only one. They didn't take anything, but, if they get busted, I I definitely want in on a law suit for attempt for theft or anything they are fined with. They could have really screwed me up.

Thank you,
James Himes
[protected]@gmail.com

Read full review of MyHeritage
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
3:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage unauthorized credit card charges

I was charged NOK 1623, 34 on my MasterCard without ever having used your service. I may have tried to log in to see what it was about on a 14 days free trial, and probably did not find it very interesting. I was never told I needed to pay. I have checked my e-mail, and found no e-mails from you regarding this. How can I make sure this does not happen again? How will I get my money back?

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
10:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage wrong or inaccurate autosomal dna test

Kit number MH-88TJ46 I previously complained to myheritage that my results did not match my known family history, they don't seem to be concerned. My 1st cousin has had his autosomal dna tested and he doesn't show up on my list of dna matches, so I am quite confident that my test was botched. And before you go there I will say with 100% confidence that he is the son of my aunt, we are both firstborn 5 years apart. I refuse to give myheritage one thin dime for any premium services until they address their mistake.

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
3:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage my credit card was charged $299 without my knowledge or consent.

On June 24, 2019 my Commerce Bank credit card was charged $299.00 I did not authorize this purchase, nor was I aware that such a charge had been requested. I have used the services of My Heritage and would expect to pay a reasonable fee. I was a not time advised that a charge of this magnitude would be demanded through my credit card account. If I had known that My Heritage services cost that much I would have limited my use of the service and/or cancelled. I wish herewith to request a refund of the amount charged to my credit card.

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
7:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage monthly payments

When I joined my heritage
on my profile it saidonly £8.99 every month I click on but my heritage took 108.00 I spoke to my bank I told them my heritage was supposed to take 8.99 a month not 108.00.. I would not click on 108.00 you have updated your profile what I saw was totally different when I joined you committed fraud my bank knew I clicked on 8.99 a month.. I need cominsation the stress you caused all heritage shouldnt so much as you stated that was not stated when I first joined u

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
7:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MyHeritage has left an official reply on this complaint.

MyHeritage zero customer support

I have done my DNA, as has my brother, and so I bought 4 DNA kits for my wife, her mother, and my own parents.

When I registered myself I went online to create an account which is fine as I am familiar with IT. I want to know the best way to set up my parents accounts so we have all the results together. My parents are 86 and 93 and my Mother in Law is 78. They do not use mobiles, computers, email etc so cannot set up an account.

I would like to SPEAK to a HUMAN about this issue, but there is NO WAY to do so. Calling up the only available number (0800 0988125) leads me into an endless series of automated options, none of which lead me to a HUMAN BEING. I am now getting to the end of my tether on this whole thing.

What number can I call to get some actual customer support? How can I actually speak to someone?

Read full review of MyHeritage
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

MyHeritage In-depth Review

Overview of MyHeritage: MyHeritage is a comprehensive genealogy platform that allows users to explore their family history and connect with relatives around the world. With its vast database and advanced research tools, it offers a seamless experience for both beginners and experienced genealogists.

User Interface and Navigation: MyHeritage boasts a user-friendly interface that is easy to navigate, making it simple for users to explore their family tree and access various features. The intuitive design ensures a smooth and enjoyable user experience, even for those who are new to genealogy.

Genealogy Research Tools: MyHeritage provides a wide range of powerful research tools to help users uncover their family history. From smart matches and record matches to instant discoveries, these tools make it effortless to expand your family tree and discover new ancestors.

Database and Record Collections: MyHeritage boasts an extensive database with billions of historical records, making it a treasure trove for genealogical research. The platform continuously adds new records, ensuring that users have access to the most up-to-date and relevant information.

DNA Testing Services: MyHeritage offers DNA testing services that provide users with valuable insights into their ethnic origins and potential relatives. The accuracy of the results, combined with the platform's vast user base, makes it an excellent tool for connecting with long-lost family members.

Customer Support and Resources: MyHeritage excels in providing top-notch customer support and resources. Their knowledgeable support team is readily available to assist users with any queries or issues they may encounter. Additionally, the platform offers a comprehensive knowledge base and community forums to help users make the most of their genealogy journey.

Pricing and Subscription Options: MyHeritage offers flexible pricing and subscription options to cater to the diverse needs of its users. Whether you're looking for a short-term subscription or a long-term commitment, there is a plan that suits your requirements and budget.

Privacy and Security Measures: MyHeritage takes privacy and security seriously, implementing robust measures to protect user data. With strict privacy policies and secure data encryption, users can trust that their personal information and family history are safe and secure.

Mobile App Experience: MyHeritage's mobile app provides a seamless experience, allowing users to access their family tree and research tools on the go. The app is well-designed and user-friendly, making it convenient for users to continue their genealogy journey anytime, anywhere.

Overall User Satisfaction and Reviews: MyHeritage has garnered widespread praise from users worldwide. With its comprehensive features, extensive database, and excellent customer support, it has become a go-to platform for genealogy enthusiasts. Users appreciate the platform's user-friendly interface, powerful research tools, and accurate DNA testing services, making it a highly recommended choice for anyone interested in exploring their family history.

How to file a complaint about MyHeritage?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyHeritage. Make it specific and clear, such as "Incorrect Billing by MyHeritage" or "MyHeritage DNA Results Delay".

4. Detailing the experience: Provide a detailed account of your experience with MyHeritage. Include key areas such as:

  • Account Access Issues: Describe any problems you faced while trying to access or manage your MyHeritage account.
  • Subscription and Billing: Mention any discrepancies in billing, unexpected charges, or issues with subscription plans.
  • Customer Service: Discuss your interactions with customer service, including response times and the quality of support received.
  • Product Quality: If your complaint is about the DNA testing service, the accuracy of results, or family tree features, detail your concerns here.
  • Technical Problems: Note any technical issues with the website or mobile app that affected your user experience.
  • Privacy Concerns: If you have any worries about how your personal data is handled, mention them.
Include information about any transactions you had with the company, steps you've taken to resolve the issue, the company's response, and the personal impact the issue has had on you.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, billing statements, or screenshots. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with MyHeritage. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the professionalism of your submission.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with MyHeritage.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

MyHeritage contacts

Phone numbers

1800 817 330 1800 731 768 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MyHeritage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyHeritage Customer Service. Initial MyHeritage complaints should be directed to their team directly. You can find contact details for MyHeritage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MyHeritage. Discuss the issues you have had with MyHeritage and work with their customer service team to find a resolution.