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My Heritage
I started to look at My Heritage and there is a 14 day Free Trial I have been charged £56 before the end of the free trial and before I had the opportunity to cancel. There are no email details to contact My Heritage just phone numbers. I have cancelled the next subscription but request a full refund as I had no opportunity to cancel - Account ID: [protected]
Thank you
Desired outcome: Full Refund
Customer help
Spent an hour and 34 minutes waiting to talk to someone this morning only to be cut off after explaining the problem.
Email arrived explaining they'd tried to call: no missed calls on my phone.
Suggested fix was not satisfactory.
account number [protected]
Programming fix needed: direct ancestors after 20 generations not classified
Desired outcome: Direct ancestors 21 gens plus need classification
No service for payment
MyHeritage collected my recurring payment ($209) for yearly membership on December 26th. I logged in January 1st and found out my membership was expired. There was nothing of the family tree work and research I had done over the years, and no indication it could be retrieved. I tried calling their customer service line [protected] US), but once I...
Read full review of MyHeritagemoney was taken from my account$94.65
my name is leonard morris my adress is 15 park ave bloomfield ct.06002, i need back my money that was taken from my account, 12/04/20. my number is [protected]
Software
Kan software niet installeren! Krijg de melding "kan de map niet vinden" . Daarna stopt de installatie
No customer service by phone on published 1-800 number
Spent an hour dialling the published my heritage customer support phone number which advised me to check their new customer care contact phone no. By checking back on their website. This led to a circular rabbit hole - website, nothing, phone, nothing etc. Half an hour wasted...
Then tried instant messenger for "help"... The helper chris y6a is either a total jerk or a robot. I asked 3 times for the customer care new phone # & each time was directed by "chris" to a my heritage on-line form to sign up & pay for ongoing monthly tech support.,!
I do not need this, I simply want to speak to a human being at customer support usa. On the never to be found customer care number.
Us this 21st century american customer service or what? After an hour of being driven mad I have totally given up. Susannah
Unbelievable, dreadful customer care...
The complaint has been investigated and resolved to the customer's satisfaction.
Charged for cancelled trial
I signed up for a 14 day free data trial on september 12th 2020. I immediately tried accessing the new features but found they were useless to me so I immediately cancelled the trial to avoid being charged.
I've now found a charge for 107 eur on my card on september 26th. I've contacted through the website but have not received a response. I need a refund immediately.
This has affected my monthly mortgage payment
I
Unwanted service that was cancelled
Your company took $93.98 out of my account for services I cancelled on same day I took the trial membership from you all, I cancelled it that same day to avoid being charged but you took my money anyway. My name John Aldridge ph# [protected] things are hard enough with the pandemic without having a hundred dollars taken from my account transaction on 9/24/2020 location [protected], ut [protected] I hope you put it back into my account as quickly as you took it out and mark it for no more withdraws from my account. Thank you
I think it's just a scam these companies like this one goes and charges people's accounts and then drags their feet to reimburse people and are collecting interest on the money til they do reimburse them ought to be a law against that
The complaint has been investigated and resolved to the customer's satisfaction.
Site
I purchased My Heritage Complete package yesterday evening. I am extremely disappointed with the results. I am trying to contact them to cancel my subscription and I am unable to get through on the phone. Customer Service state the number has changed and new number is on their site. I am using the number from their site [protected]. (Ireland).
I tried to call another department and was asked to leave a recording with a phone number followed by ? I have no idea what she said.
I have checked for an email address and nothing is listed for them.
I contacted My Heritage
via Facebook. I messaged them and my issue was resolved Immediately. They have cancelled my subscription and refunded my money.
My Heritage charge
I have just checked my bank account and on 12/09 My heritage have taken £120.
I have not given permission for this payment to be taken. Been recently made redundant and this is a lot of money.
If anybody can suggest how I can get a refund it will be greatly appreciated.
Many thanks
dna activation kit code number mhd8232u
I returned my dna kit reference as above in june this year, my husbands kit was sent back to you at the same time, he has has several notifications of dna matches since then some of which have been close matches and very helpfull with his family history.
Unfortunately I have had no matches at all, i'm sure that this can't be correct. Mght it be something to do with us both having the same email address? Would you please look into this and advise.
Thankyou
Regards susan pope,
Emal address - [protected]@manx.net
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription
Signed up for a 14-day free trial on Aug 7th, 2020, and canceled it the next day or the same day. I never received anything in my email after canceling my trial so I have nothing to back that up but I am 100% always on top of my subscriptions. However, today on August 21st, 14 days later I received a charge on my Paypal for $89 for an annual Data subscription. The last email I received from MyHeritage was on August 8th; no email regarding a impending charge which I think should be something in place to avoid things like this. Now I am $89 poorer despite the pandemic that has seen me jobless! Per MyHeritage Terms and Conditions I am entitled to a refund within 30 days if I am not satisfied with the purchase and I am not satisfied.
I have sent an email to support @ ticket # 477139013.
Please help!
Thank you for timely response! Everything has been resolved.
Refund issued quickly, kind response.
Billing
I have been a customer since 2016 and pay for 2 separate services. I found out this year that these 2 services were combined as a package in 2017 and I was never contacted to give me that discounted package. I have been trying for days now to get someone on the phone to adjust my annual bill. Each time I call I'm on hold for over 20 min they say someone...
Read full review of MyHeritageOn my account products i didnt use
I didnt order from this company and they charge my account cant find no answer or talk to anyone they keep tell to sign in or log in to my when i use my email address they they doesn't have account with but they charge my bank under blbmyheritageltd.then when sign in cant get to page because my email address not in there computer i dont use but one email address
The complaint has been investigated and resolved to the customer's satisfaction.
Charges
Dear Sir or madam
I am writing to complain about the fact that since recieving my DNA back, I have now been charged £112.80 on 23/7/20 by BLS My Heritage Limited but have no idea why as I have not downloaded any certificates etc.
My partner sent off for his DNA too but this was a serperate payment of £58.00 taken from our account on 19th July.
Please advise what this charge is for as I can't find any information.
Best wishes
June Bonell
The complaint has been investigated and resolved to the customer's satisfaction.
Never ordered or approved
This company hacked into a credit card I have never used or activated. There is a charge of $89.00 from My Heritage LTD dated 05/19/2020. This was on my PayPal Credit card that I have NEVER activated. They requested I get ahold of the company to request refund. Which is exactly what I am doing. This charge needs to come off my card immediately. My name is Rita Newberry phone # [protected]. The transaction # 1E647085AV4549945/Invoice # [protected]. I do not have to give you the credit card info as you already seen to have that.
Account ID: 197191531 My family tree display.
My email address:
[protected]@virginmedia.com
The tree display is incorrect and I am unable to search or add to it.
I 'phoned UK Customer Services for call back but have not received a call.
See screen shot.
If you are unable to correct please arrange for a refund of my subscription.
Just checked it on Microsoft Edge browser and OK. Problem with Google browser?
The complaint has been investigated and resolved to the customer's satisfaction.
Charged for service despite requesting cancellation
I signed up for a free trial and attempted to cancel the trial the day that I signed up, but I am assuming the cancellation did not go through. I was charge $159.00 for a service that I did not even use. I have tried reaching out via a few numbers posted under their "Contact Us Section", but have had no luck thus far. I, like many others, was laid off thanks to the current pandemic and this isn't exactly small chunck of change. This took the funds that I needed to purchase groceries for my children. I am begging anyone to help me out as I simply do not know what to do. This has been a frustrating experince and this is directly affecting my children. I am desperate for any help as I have not actually used the service and the trial should have been deleted!
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized recurring charges
This company created unauthorized reoccurring charges that were very difficult to remove. I signed up for a trial and decided to keep the site for 149.50 annual charge ( steep). Not sure I would entrust my DNA to this type of business practice. I would not. Do not. Who know where it will end up. If they do this to your account, what can they do with your DNA?
Cancel your card. I am out 838.00 just for a hobby. Hopefully it is returned within a week. The bank said it was connected to a phone number, [protected], and the bank card VISA operator said they couldn't assist and disconnected me.
Sadly, this company was recommended to my by a man working in the Museum of Natural History in Washington DC while I was visiting with my children and were in the Pandemic Educational section. Ill let him know my experience when I return.
The complaint has been investigated and resolved to the customer's satisfaction.
Dreadful communications
I entered a trial period from this company. When I tried to cancel it the site refused to recognise me and I was left trawling around trying to find a telephone number. This seemed impossible. I eventually was allowed to cancel, but now I find that the site has withdrawn over £90 from my account. If you are going to set up such a site you must make sure that the cancellation process is clear and in working order. You make the situation bad for other sites which are working honestly and well.
The complaint has been investigated and resolved to the customer's satisfaction.
About MyHeritage
MyHeritage Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyHeritage. Make it specific and clear, such as "Incorrect Billing by MyHeritage" or "MyHeritage DNA Results Delay".
4. Detailing the experience: Provide a detailed account of your experience with MyHeritage. Include key areas such as:
- Account Access Issues: Describe any problems you faced while trying to access or manage your MyHeritage account.
- Subscription and Billing: Mention any discrepancies in billing, unexpected charges, or issues with subscription plans.
- Customer Service: Discuss your interactions with customer service, including response times and the quality of support received.
- Product Quality: If your complaint is about the DNA testing service, the accuracy of results, or family tree features, detail your concerns here.
- Technical Problems: Note any technical issues with the website or mobile app that affected your user experience.
- Privacy Concerns: If you have any worries about how your personal data is handled, mention them.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, billing statements, or screenshots. Do not include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with MyHeritage. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the professionalism of your submission.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with MyHeritage.
Overview of MyHeritage complaint handling
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