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My Time Rewards
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1.2 126 Reviews

My Time Rewards Complaints Summary

8 Resolved
118 Unresolved
Our verdict: If considering services from My Time Rewards with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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My Time Rewards reviews & complaints 126

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Newest My Time Rewards reviews & complaints

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4:55 pm EDT
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My Time Rewards rewards?

I have recieved my bank account today, which shows £15.00 has been
paid to this company for whatever their product is - I have recieved no information about this product- company without my consent. I shall be in touch with my bank
tomorrow to issue instructions to deny any further transactions. Just how do these
people get our personal details allowing them to help themselves to our cash?

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8:20 am EST
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My Time Rewards non authorized payments

I have subscribed for receiving cash back vouchers on next travel after booking travel on national express website, therefore seemed trustful.

I have then been charged monthly membership fee without being clearly made aware of and have not even used the vouchers

This is clearly a trap, which is pretty well prepared since I am usually quite careful

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s high
, GB
Oct 12, 2020 2:59 pm EDT
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Had 2 X £15 taken from bank account for both complete savings and My time rewards which I knew nothing about. This has gone on for 15 months before we realised ., TOTAL OF £465 It was whilst booking a train ticket on train line when a link came up offering discount on next journey this was looked at...never signed a standing order to come out each month-how many more people have been ripped off will be reporting these companies to trading standards.

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7:56 am EST

My Time Rewards unauthorized payment

I booked a train ticket from east midland trains online back in November, I then had an email confirmation and another advising me that they were delighted to enroll me into the reward scheme, there was no mention of any cost just that if I wanted it, I would be charged £15 per month . I declined as I rarely use a train. I now find I have been charged, have called the company and demanded a refund . The person I spoke to un- surprised and asked me no questions about why.
I have been told that my account will be refunded with five working days. not very acceptable, they are quick enough to take the money and yet I have to wait five days to see if they keep their word.
its a scam . steer clear of it

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9:45 am EST

My Time Rewards unauthorised withdrawal of funds

i noticed an entry on my bank statement for my credit card and had no idea what it was, so looked it up on the internet! Surprise, its something to do with discount for leisure and days out. only issue here is i have severe autism and having a day out would be the last thing on my mind, Needless to say i did not request this or sign up for it and it turns out it is a recurring payment that started a year ago.. i called my bank and reported this as unauthorised and the have their own fraud dept, who are looking into this. please shut this company down, they are based in the UK and could not be a registered company if they are stealing peoples money.

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8:52 pm EST

My Time Rewards I have been paying £15 for a member fee I didn’t sing up

My Time Rewards claims to give cash back and allow customers to save money. I am somehow a member of my time rewards without knowing about it and when I checked the date of my subscription I found out it was the day I took the coach to London 7 months ago. And seeing my bank statements I have been getting charged £15 every month. My Time Rewards is fake and needs to be taken down. I'm paying a monthly fee for something I have never used and even know about

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Agnese Offidani
, US
Jan 14, 2019 5:39 pm EST

I have the same problem, but I don't know how can I get it! I'm looking for something about it, but I cannot understand the way they can take money from my bank. How can you solve that problem? I want to talk with my bank directly...
please let me know! Thanks...

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5:11 am EST

My Time Rewards my reward saving - unauthorized charges and unethical behaviour

I bought arain ticket through trainline website on 8/10/2018 and a reward popped out for the next purchase for first time buyer. I got interested as I was buying another ticket. It turned out to be Mytimerewards who offered it. I set up an account with them, but did not get any reward. I cancelled the account. Next month a charge of £15 appeared on my card. I called mytimereward and it appeared they set up two accounts for me, one I cancelled, the other one was kept charging me! Obviously, no cash back or reward whatsoever!
Tranline (https://www.thetrainline.com/) should be more careful what companies they allow to use their customer database and what for purposes.

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4:52 pm EST

My Time Rewards unauthorized debits from my account

I have just noticed from my account that I have been paying 2 x £15.00 to you from 19/2/18 to 22/2/18 for my time rewards.
Exact dates of debits with transaction desciption looks like 22 feb 18 int'l * wly*mytimerewards. Eysins vis, 19 feb 18 wly*complesave. C eysins. I have no idea what this is about and I require a full refund of all monies paid.
I haven't signed up for any thing and i've check my direct debits and there is nothing in there to say these payments going out.

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11:06 am EST
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My Time Rewards unauthorized debits from my account

An unauthorized debit card charge of £10 was taken from my bank account for the last two months.
I haven't signed up for any discount programs.
Exact dates of debits with transaction desciption looks like 05 Dec 17 INT'L ****** WLY*MYTIMEREWARDS. EYSINS VIS, 06 Nov 17 WLY*MYTIMEREWARDS. SLOUGH VIS.
A total of £20 was debited from my account.
Could you please help me to get this resolved.

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Kaur bhullar
Wolverhamton, US
Feb 14, 2023 5:33 am EST

I don't know this membership rewards 2 time they debited 15 and 15 pounds in my account so I want return my money could you help me to resolve this problem

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10:56 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My Time Rewards complete save and my time rewards

I have just noticed that i have been paying 2 x £15.00 to you since at least 20/2/17 for my time rewards and from at least September last year for complete save. I have no idea what this is about and i require a full refund of all monies paid.
I haven't signed up for any thing and Ive check my direct debits and there is nothing in there to say these payments going out.

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CompleteSaveUK.
London, England, Greater London, GB
Oct 17, 2017 6:49 am EDT

Hello Peter58

I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope you contact me directly soon so I can resolve your query for you.

Kind regards,
Mary
Complete Savings

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J
11:07 am EDT

My Time Rewards money being taken from my credit card.

This must have started when I bought a suitcase from Debenhams and was offered £10 cash back. This month this company has deducted three lots of money from my card totalling£36.05. To my knowledge, I have never received any cash back from them. This is a total scam and I think that trusted companies like John Lewis and Debenhams have a lot to answer for as they send you to the link that sets you up with these people. Is there any way to recover the money? If not, I think they need to be thoroughly investigated as they seem to be taking a lot of money from a lot of people without providing goods or services. They also send no invoices or emails when they take your money. Surely this is illegal.

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8:23 am EST

My Time Rewards Unauthorised payments

I checked an old bank account today and was surprised to see transactions to "My Time Rewards" that I did not recognise totalling £35/month ( £10, £10, £15) when I found a number online and called them it turns out it was from "The Trainline" in June 2016 offering rewards on future train journeys as long as I ticked boxes and was then asked to click on the next screen to claim your £10 discount. I tried this several times but the screen always froze with a message "this page is temporarily unavailable, please try later" At no time had I heard of My Time Rewards and certainly never agreed in any way to them taking money from my account. This is a complete con and needs to be stopped

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Graham Kirtley
Stanley, GB
Apr 16, 2021 2:36 am EDT
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Had £15 taken from my account this morning. I do not recall agreeing to this and want it stopped.

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7:38 am EDT
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My Time Rewards Unethical behaviour

I was shopping online with Simply Be clothing shop, as a first time buyer. I paid and everything was fine, a box appeared saying to get £15 off your next purchase, click here. I did so, and it said that we need your credit card details, which is the point I should have suspected something. However, I am not gullible and i suspect many other people would do the same. It was only after they had my card details did they say who they were - My time rewards. I knew nothing about them and certainly did not want to pay them £10 a month for whatever they offer. As soon as i realised, i phoned Barclaycard to stop this company taking my money, and they told me it would be better to cancel my card, which is what i did. I wrote to Simply Be, who host this company, but all they said was clear and i should have contact ed My time rewards to cancel. I did not trust them, so i did not want to do that. It is not direct fraud, but it is very close to it.

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Lesley Parker
, US
Nov 17, 2021 7:31 am EST
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"ideal for those who shop online regularly" you would have to buy a lot, and I mean a lot to make this worth your while, if ever that was even possible.

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CompleteSaveUK.
London, England, Greater London, GB
Sep 15, 2016 5:09 am EDT

Hello Lucy:

I will be happy to assist you. I found a membership record that I believe is yours but it is a Complete Savings membership record, not a My Time Rewards membership. Please contact me directly so that I can confirm your membership record and assist you. I can be reached at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope you contact me directly soon so I can confirm your membership record is cancelled as you wish and resolve your query to your satisfaction.

Kind regards,
Mary
Complete Savings

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4:45 am EDT

My Time Rewards Money taken from my bank account

In May 2016 I purchased a Kaspersky internet protection product and there was apparently some sort of advert involving leisure activities that I expressed and inteest in.
I thought no more about it until recently I checked my bank statements and discovered monthly payments of £10 had been taken from my current account by My Time Rewards.
I used immediately their automated phone line to cancel my 'membership' after a quick online search revealed that I was not alone in unknowingly 'signing up' to give My Time Rewards my money for some unspecified or unclear purpose.
I have to say that I received an email confirmation of my cancellation straight away and I contacted my bank to ensure that no further payments to My Time Rewards can ever be made by me via my debit card.
I used the telephone number shown by My Time Rewards to speak to an employee called 'Lisa' who confirmed my cancellation, agreed that I had not actively agreed to participate in this scheme and who has promised to return all monies paid by me within the next ten days.
Both My Time Rewards and I have recorded my telephone call, I informed them that I was recording our conversation.
I will now wait to ensure that my money is refunded before taking any further action but the lesson has to be, be very careful what you clich on with your computer mouse, an unthinking click can cost you money!

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10:36 pm EDT
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My Time Rewards Taking money from account

I recently purchased items from John Lewis and debenhams and on both occasions the so called money services complete savings and my time rewards have taken money complete savings £30 in one month 2 separate transactions and the my time rewards another £10.00 . £30.00 in one month without my authority. I have contacted my bank regarding the complete savings and they have put a block on this scam company but again I have to call the bank again and block this other company my time rewards which I am guessing is one of the same company. I will now have to call the above to try and get my money back when they were not given the authority to take it in the first place SCAM THIS NEEDS TO BE STOPPED

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11:01 am EST

My Time Rewards Taking money from my account without my authorisation.

Hello On checking my bank statement MY TIME REWARDS company has taken £10 from my account on 4th January 2016. I did not authorise this payment and want it stopped immediately, I also want my £10 refunded. Thank you Regards Catherine Howe

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Fozia Yaqoob
, US
Jun 23, 2016 2:23 am EDT

Hello On checking my bank statement since my account was hacked, MY TIME REWARDS company has taken £10 from my account on for a while. I did not authorise this payment and want it stopped immediately, I also want my money refunded. Thank you Regards Fozia yaqoob fozi33@hotmail.co.uk

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2:01 am EST

My Time Rewards Monthly debt on my bank account

Dear Madam, Sir, Could you help me to stop these monthly debt by Visa card? I used it once when I booked à one way ticket bus from Stansted airport to Oxford, I'm living in France and I haven't the use of it. I sent 3 e-mails to my Time Rewards with no answers, I pay roughly 23€ each month according to the currency beetwen £/€. Kind regards. Lescadieu Herve.

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9:37 am EST

My Time Rewards National express

Dear Madam, Sir I booked in last September a tickets for National Express by my Time Rewards, and each month my bank account is debt of the amont of roughly 28€ according to the change currency Bertin £ and €, I would like to stop it, I don't have the utility to use it, living in France, could you help me please? Kind regards. Lescadieu Hervé.

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2:39 am EDT

My Time Rewards National express train line ticket

My Time Rewards is taking £10 per month from my bank account and I don't know how they got the details . I have tried to email twice and tell them I want this stopping but get no reply. I am inclined to contact the police about fraudulent withdrawal of money from my bank.

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5:09 am EDT
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My Time Rewards - Unlawful taken of funds from my Bank Account

This company over the last 6 months have been taken 2 direct debits of £10.00 and £ 15.00 . Both company seem to be affiliated to each other My Time Rewards & Complete save .co.uk . I want full refund of the monies withdrawn from my account without my consent

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4:17 am EDT
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My Time Rewards Money taken from my bank account without my consent

Since 2014 May, My Time Rewards has benn deducting 10£ from my account without my knowing consent. I beleive that they are a third party to National Express and got hold of my account detals as a purchased a coach ticket to fly home from London when my father had a stroke. I don't know this company, never signed a direct debit or standing order with them and to my knowledge I do not have any contact with them. i was not aware of this happening to me uptil now as all the frim's emails are being held in my spam filter. Now I ahve contacted my bank's fraud team and asked to stop any payment in the future to this company. However, my bank said that they may not be able to stop this until My Time Rewards agrees to this. I am appaled by this happening. I would like to ask anyone whom is in the same position to advise me on how to get my money back from them? Thank you Niki
my email is: [protected]@hotmail.com

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CompleteSaveUK.
London, England, Greater London, GB
Aug 07, 2015 9:50 am EDT

Hello:

I just read your post and want to give you an official response on behalf of our company. Its important to me that your concerns are addressed and that your issue is resolved. If you have questions or feedback, please contact our customer service team at [protected] (this is a free phone). Alternatively, you can contact me directly at mary@mytimerewards.co.uk. If you contact me directly, please reference this post.

Thanks,
Mary
Customer Service

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Jonny gill
, US
Feb 05, 2023 4:18 am EST

I have had 15 pound taken from my account without my concent I have not even signed up for anything or subscribed I want this resolved

My Time Rewards In-depth Review

Overview: My Time Rewards is a membership program that offers exclusive discounts, cashback offers, and rewards to its members. The company aims to provide value and savings to its members through partnerships with various businesses and brands.

Membership Benefits: As a member of My Time Rewards, you can enjoy a range of benefits. These include access to exclusive discounts from partner merchants, cashback offers on purchases, and rewards for your loyalty. The program aims to provide tangible value to its members through these benefits.

User Experience: The website of My Time Rewards is well-designed and easy to navigate. Signing up as a member is a straightforward process, and accessing member benefits is convenient. The website is also mobile-friendly, allowing you to enjoy the benefits on the go. Overall, users have expressed satisfaction with the user experience provided by My Time Rewards.

Customer Support: My Time Rewards offers multiple channels for customer support, including phone, email, and live chat. The customer support representatives are known for their availability and responsiveness. Users have reported positive experiences with the assistance provided by the support team, and issues and complaints are resolved efficiently.

Membership Costs: The membership fees for My Time Rewards are reasonable and offer good value for money considering the benefits provided. Payment options are flexible, allowing you to choose the most convenient method for you. When compared to similar loyalty programs in the industry, My Time Rewards stands out as an affordable option.

Partner Network: My Time Rewards has a diverse and extensive partner network, consisting of various businesses and brands. The partner merchants offer a wide range of products and services, catering to different interests and preferences. The relevance and usefulness of the partner network are highly appreciated by members.

Transparency and Trustworthiness: My Time Rewards maintains transparency by disclosing its terms and conditions, ensuring there are no hidden fees or limitations. The company has received positive user reviews and ratings, indicating a high level of trustworthiness. It also complies with industry standards and regulations, further enhancing its credibility.

Security and Privacy: My Time Rewards takes the security and privacy of its members seriously. The website implements encryption and security protocols to protect user data and personal information. The company has a comprehensive privacy policy in place, outlining its data handling practices and commitment to safeguarding user privacy.

Overall Value: My Time Rewards offers a valuable membership program with its range of benefits, reasonable costs, and user-friendly experience. When compared to competitors, it stands out as a reliable option. The program provides a good balance between affordability and value, making it a recommended choice for potential users.

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Contact My Time Rewards customer service

Phone number

+44 800 731 9936

Website

www.mytimerewards.co.uk

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