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My Name Necklace / TenenGroup
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My Name Necklace / TenenGroup
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www.mynamenecklace.com
www.mynamenecklace.com

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4.3 63 Reviews

My Name Necklace / TenenGroup Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with My Name Necklace / TenenGroup at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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My Name Necklace / TenenGroup reviews & complaints 14

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4:40 am EDT
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My Name Necklace / TenenGroup Very satisfied

I found it easy to look through the options on the website, choose something I liked, and pay for it. It was a gift for my sister and her husband - personalised yin yang key rings - and they liked it. I got my sister to send a pic and it's quite cute. The company sent me update emails so I knew the status of my order, and then it arrived even earlier than the estimated delivery date, so I'm a satisfied customer.

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1:37 am EST
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My Name Necklace / TenenGroup Something special for those we love

My husband brought me one of your necklaces with my children and grand childrens names on, its beautiful, so perfect, I keep my family close to my heart. Therefore when I wanted something special for my daughter in law who just before xmas had given birth, I knew exactly where to look. Your website is easy to use, full of different designs to suit everyone. Ordering easy, delivery not a problem, so happy with my purchase, my daughter in law loves it. I will be buying more when special occasions arise. Thank you.

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7:18 am EDT
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My Name Necklace / TenenGroup OVERPRICED SCAM The necklace was a gift and while it looks nice and I was thrilled with it, my husband was disappointed

OVERPRICED SCAM The necklace was a gift and while it looks nice and I was thrilled with it, my husband was disappointed that the engraving was so tiny -- not at all as large as it appeared online.Also, when I "chatted" with a customer representative, asking about returning the necklace to have it engraved on the backside as well (since the rings turn over and the names are not then visible) I was told the necklace did not come with the option to be engraved on the back. ?Why not? The back is just like the front, and if I am willing to pay for the extra engraving, why would a legitimate company not try to help a customer?Caution. I'm sure the same or similar necklace can be found elsewhere -- from a legitimate business based in *** -- that truly has an interest in their business reputation and satisfying the customer.

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DonaldStunna
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I ordered a bracelet for a birthday gift for my husband. It didnt come on his birthday of June 9th as the shipping information indicated so I waited for fathers day...that day came and passed and still nothing. I tracked the package and the shipper said a label was created but they were never able to pick up the product. The company kept saying it was with the shipper.. I started leaving comments on their *** ads and someone from the company reached out asking for an order number. I immediately responded back with the number but they took 4 more days to respond that they would expedite the order. I answered them and to date have still not gotten my piece. It is July 14th, 2022 today. I did however, have my account (the one I used to pay for the bracelet) hacked to the tune of $1700 in "*** ads". Luckily my bank caught it and shut the card off before further damage was done. They are pretty certain that it was this purchase that exposed my information...BEWARE!

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Cybergyny
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I regret now, not looking at these reviews before I ordered. I ordered on July 15, for an August 4, anniversary gift. My card was charged July 19. I received an email from Myka on July 26, telling me the jewelry had shipped. Many emails later I received a tracking# on Aug 1. I tracked *** and found the *** was waiting to receive the item. Today, *** finally got the item in ***! Im guessing the jewelry is produced overseas (***? ***?) then exported to ***. That would explain the long delays. I dont think any actual live people work in customer service. Only Bots. I WILL NEVER ORDER FROM MYKA AGAIN. NEVER.

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MYKA Support
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Dear ***,Thank you for your feedback. Since the order was not made under your name and I can't see the order ID, unfortunately I can't see the order in our system. I am really sorry but there are some products we can not engrave on the back and the front as well, there are some limitations in the production. It might mean that the jewelry would not look good with the extra engraving on the back, or it could be more breakable with the extra engraving.If you wish to exchange the necklace to another model, don't hesitate to contact our customer service team regarding it. Kind *** Team

Is My Name Necklace / TenenGroup legit?

Our verdict: Complaints Board's thorough examination reveals My Name Necklace / TenenGroup as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, My Name Necklace / TenenGroup stands out for its commitment to quality and security. Clients considering My Name Necklace / TenenGroup should delve into its customer service record to gauge compatibility with their expectations.

My Name Necklace / TenenGroup earns 91% level of Trustworthiness

Perfect Trust Endorsement: My Name Necklace / TenenGroup achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

My Name Necklace / TenenGroup has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of My Name Necklace / TenenGroup's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mynamenecklace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mynamenecklace.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for My Name Necklace / TenenGroup have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Mynamenecklace.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While My Name Necklace / TenenGroup has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Mynamenecklace.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mynamenecklace.com may offer a niche product or service that is only of interest to a smaller audience.
  • My Name Necklace / TenenGroup protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Customized Jewelry Options
    2. High-Quality Materials Used
    3. Worldwide Shipping Available
    4. User-Friendly Website Design
    5. Positive Customer Testimonials
  1. Cons
    1. Limited product diversification
    2. High competition in personalized jewelry
    3. Vulnerability to fashion trends
    4. Reliance on online marketing channels
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My Name Necklace / TenenGroup I ordered (3) bracelets fot Christmas gifts

I ordered (3) bracelets fot Christmas gifts. They were here in a short time and more than I expected. They gave me an estmated delivery time and it was on time. I am a very satisfied great grandmother and I know my greats will love their bracelets.

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Bing2hot
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My husband got me the open bangle bracelet for Christmas. It is beautifully made and very delicate. However, there is a design flaw in the way the clasp is made, cheaply - the bracelet kept falling off my wrist and to confirm, he had purchased the smallest size. And 4 months later, it fell off my wrist and I lost the bracelet. I felt terrible, so I ordered the exact same replacement. It was delivered on March 14th and I wore it out a week later. I came home, YUP! it wasn't on my wrist again. Trust me, as a grown adult, there is no reason why I would keep losing a piece of jewelry; I've worn many open bangle bracelets before. There is a serious design flaw in the way the open bangle bracelets are made at MYKA. DO NOT purhcase! It will fall off and the company will blame you for losing your bracelet.

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FearBugs
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This company sell cheap jewelry that is not worth anything. I ordered two chains and a bracelet. ALL look cheap. Complete trash and I paid *** TRASH Very unsatisfied customer

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DreamyGhoul
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I ordered a bracelet as a birthday gift for a close friend. To date I have not received the product although shipping label was initiated on March 9. My first inquiries to MYKA were answered stating the bracelet had shipped and to wait a few days. Now they will not reply to my status updates. *** states that they still have not received the package.

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10:40 am EST
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My Name Necklace / TenenGroup order late appalling customer service

My order number is [protected]. I placed my order of my name necklace on the 24/11/19. It's now 20/12/19 and it still hasn't arrived! It's a Christmas present. The customer service I received has been appalling. I have been told my order is on it's way as soon as possible. This is completely ridiculous answer. I want exact information about where my order is!. Since then the company have been ignoring my emails. If I don't get answers now I will be taking further action. The money has been taken out of my account and I have no item to show for it. My order is very late now and I'm done with their rubbish excuses. My address is correct on the order. WHERE IS IT?!

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7:54 am EDT
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My Name Necklace / TenenGroup have not received product

I placed an order on July 4th and it is now August 13th. Still no order. I have contacted customer services SEVERAL times and they keep telling me to wait a few days. I have since asked for my money to be refunded and since then they have stopped responding to my emails. I am beyond disappointed. Please can I advise what I can do next. My Incident number is-[protected]
Please help.
Kind regards
Sabia O'Neill

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11:33 am EST

My Name Necklace / TenenGroup sterling silver necklace with pendant mynamenecklace

Reference [protected]
Ordered 2 ss necklaces with pendants on October 13th >
One is OK but the other is damaged an useless. It looks like
the image was ground off on the rear abdomen of the dog named Eddie
Paypal Linyiting [protected] HK
Wish to return it to you for credit on my visa card ending in...9740 in the amount of
$49.95 US
William koczara
Harrison Township MI 48045
[protected]@comcast.net
I can email you a photo of the damaged necklace. Need your address please

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Update by William V. Koczara
Nov 09, 2018 11:35 am EST

I can email you the photo of the damaged pendant. Need your address please

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Clara Laborde Juneau
, US
Jan 12, 2019 11:27 am EST

I have ordered a photo necklace for my grand daughter for Christmas on 12-09-18. it was taken out of my account on 12-12-18 for the amount of $42.95. I still have not received the necklace. I contacted them and still have not heard from them. will never order from them again.
Clara Juneau
Hessmer, La. 71341

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7:16 pm EDT

My Name Necklace / TenenGroup forevermom.com mynamenecklace.com

Ordered two necklaces in april for mother's day. Did not deliver. No refund, sent me a dhl pic of someone elses house no signature. Emailed proof pictures of my home. Dispute with paypal and dhl and tenengroup who owns both. No help, no merchandise, ruined mother's day. Dhl wont help saying shipper must file claim.
#forevermomscam #mynamenecklacescam#tenengroup. Comscam #fraud do not buy from this company anywhere in world. Will ruin mothers day, fathers day. Took my money. No items. Fake shipping tracking. No service. No refund. Buyer beware. Preys on your love for your mother, despicable. Check out visitors on their facebook pages, happens all the time!תתבייש לך. אתה גונב מן האמהות והאבות שלנו. Global website www.tenengroup.com founders zur erez chairman & ran erez on linkedin

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3:55 am EST

My Name Necklace / TenenGroup Horrible

It's unbelievably stupid.
I know what online shopping means, that's why I order gifts long before special dates (birthdays, national holidays, personal dates and so on). So I ordered a beautiful necklace for my cousin 2 months before Christmas. It's almost one week left and there's no any sign of my order. Moreover, their customer service said they can't help me as they don't have a tracking number. I am very frustrated...

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3:54 pm EDT
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My Name Necklace / TenenGroup company has my money and I want it back - my name necklace -

Below is my original email - I have had 9 additional emails from your company - cancel the order and return 100% of my money. I am taking this complaint further if need be.
This is the worst company I have ever dealt with!

Date: 05/18/2017
Name: kathy felice
Email: kathy. [protected]@cogeco. Ca
Telephone: [protected]
Order id: [protected]
Comments: this order was placed and advertised as an 'in time for mothers day' gift - and was purchased with the intention of it arriving in time for mother's day. Mother's day has come and gone and the package did not arrive. I had to go out and purchase another gift at the last minute on that holiday.
The money was taken directly from the account given and has been in your hands all this time. My hands are empty. I checked the status and it says still in manufacturing.
There is no need for the gift at this late date. Cancel the order and return the funds to the account. I expect 100% return - not 70%. You did not fulfill the order, it has not been completed, it is past the event date, and now all these items are on sale which itself is very poor business. I will check my email and my bank account to ensure this has been taken care of.
I have received several promotional offers with discounts - so apply the discount and the sale price - combined they will cover the 30% costs. I am very dissatisfied with your service. Your ad was misleading.

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5:28 am EDT

My Name Necklace / TenenGroup This company is terrible

I had a bad experience with Mynamenecklace and I will never buy from them again. Bought a gift from their site and they charged me twice.
I contacted them and they assure me I'll get a my money back and soon I really received a refund. One problem was solved, but there was another one. Order never came!
I contacted Mynamenecklace and told them that I did not receive a tracking number and they said that they already sent one to me. But later they sent me a number, which was fake and did not work. They lied about my order status every time I contacted them and when I asked them to cancel my order they refused. This company is terrible and their terrible service gave me nothing but trouble. Please avoid!

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7:20 am EDT

My Name Necklace / TenenGroup Never received a replacement necklace

I have ordered a name necklace from www.mynamenecklace.com website and the one I received was incorrect. I contacted their customer support service and told them that I name was incorrect and asked for a replacement and they agreed. They gave me a return address and I shipped it back. Later they contacted me and said that replacement was sent to me, but it never made it here. Every time I contacted them they said one and the same thing and told that I need to be patient. Two months already passed and I really doubt that I'll ever receive it.

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2:54 pm EST

My Name Necklace / TenenGroup The company still hasn't refunded me

I purchased the necklace from www.mynamenecklace.com. I got it after a month, but the quality was horrible and I requested the seller to provide the freepost envelope. I got it and sent the necklace back. However, the seller said that the refund would take about a month and still I didn’t get. I returned my necklace 3 months ago. I don’t know where to go and who can help me in such situation.

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6:56 am EDT

My Name Necklace / TenenGroup I had allergy of this necklace and impossible to get money back

I ordered necklace with my name from the website www.mynamenecklace.com. I paid about $80 for the order and postage, and I got it and everything was ok. But after several weeks it became darker and I couldn’t wear it. My neck was red and a lot of pimples appeared. The quality was horrible, but the seller refused to clean it or change. Don’t waste time and money. Simply avoid this website. Not recommended seller.

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My Name Necklace / TenenGroup Customer Reviews Overview

My Name Necklace, a part of the TenenGroup, specializes in personalized jewelry. They offer a variety of custom-made items including necklaces, bracelets, and rings. Customers can have jewelry engraved or crafted with names, initials, or special dates. The company provides an online platform where buyers can select styles, materials, and personalization options to create unique pieces. My Name Necklace caters to those looking for personalized accessories or gifts.

My Name Necklace / TenenGroup In-depth Review

In summary, My Name Necklace offers a personalized jewelry shopping experience that is both convenient and user-friendly. With a wide range of customizable options and quality materials, customers can create unique pieces that reflect their personal style. While the pricing is competitive, the added value of customization and attentive customer service make it a worthwhile choice for those seeking personalized jewelry.

Website Navigation and User Experience

  1. Ease of Use: Website is simple to navigate. Categories and search bar make finding specific items easy.
  2. Design and Layout: Clean and modern design. Visuals of jewelry are clear and attractive.
  3. Mobile Responsiveness: Site works well on mobile devices. No issues with loading or browsing on smartphone.

Product Range and Selection

  1. Variety of Necklace Options: Many styles of necklaces available. Can choose from different themes and occasions.
  2. Customization Choices: High level of customization. Can add names, dates, and select charms.
  3. Availability of Other Personalized Jewelry: Not only necklaces but also bracelets, rings, and more with personalization options.

Customization Process

  1. User Interface for Customizing Products: Interface is intuitive. Easy steps to follow for customizing.
  2. Preview and Proofing Options: Can preview personalized item before ordering. Helps ensure accuracy of custom details.
  3. Limitations and Flexibility: Some restrictions on character limits, but overall flexible in design choices.

Product Quality and Material

  1. Material Options: Variety of materials like gold, silver, and more. Options for different budgets and preferences.
  2. Durability and Craftsmanship: Jewelry seems well-made. No immediate signs of wear or damage.
  3. Product Authenticity and Certifications: No specific information on certifications, but products appear authentic.

Pricing and Value for Money

  1. Product Pricing: Prices are reasonable, especially for custom pieces. Comparable to market rates.
  2. Customization Costs: Customization is included in price, which adds value.
  3. Discounts and Promotions: Occasional promotions and discounts available. Good to check website or sign up for newsletter.

Ordering and Checkout Process

  1. Payment Options: Multiple payment methods accepted. Convenient for international customers.
  2. Security Measures: Checkout process is secure. No worries about personal information.
  3. Order Confirmation and Receipt: Immediate email confirmation with order details and receipt.

Shipping and Delivery

  1. Shipping Options and Costs: Different shipping options available. Costs vary based on speed and location.
  2. Packaging Quality: Jewelry comes in protective and presentable packaging.
  3. Delivery Times and Tracking: Delivery times as stated. Tracking information provided for monitoring shipment.

Customer Service and Support

  1. Availability and Responsiveness: Customer service is accessible and responsive to inquiries.
  2. Return and Exchange Policies: Clear policies on returns and exchanges. Customer-friendly approach.
  3. Customer Reviews and Testimonials: Many positive reviews. Testimonials reflect satisfaction with products and service.

Environmental and Ethical Considerations

  1. Sourcing of Materials: No specific details on sourcing. Would be good to have transparency.
  2. Manufacturing Processes: Unclear about manufacturing ethics. Information on this would be beneficial.
  3. Company's Social Responsibility: No clear information on social responsibility initiatives.

Unique Selling Points

  1. Exclusive Designs or Collaborations: Some unique designs available. No mention of collaborations.
  2. Loyalty Programs or Membership Benefits: Loyalty program details not prominent. Could be an area for improvement.
  3. Community Engagement and Brand Presence: Active on social media. Engages with customer community.

Overall Satisfaction

  1. Customer Feedback and Ratings: Generally high ratings and positive feedback from customers.
  2. Repeat Purchase Likelihood: Many customers return for more purchases, indicating satisfaction.
  3. Company's Reputation and Reliability: Company has good reputation for delivering quality personalized jewelry.

Final Verdict and Recommendations

  1. Summary of Pros and Cons: Pros include wide product selection, quality materials, and good customer service. Cons are lack of transparency on sourcing and manufacturing ethics.
  2. Ideal Customer Profile for the Business: Ideal for those looking for personalized jewelry with a range of customization options.
  3. Final Thoughts and Purchase Advice: If you value customization and quality, My Name Necklace is a solid choice. Keep an eye out for discounts and promotions to get the best value.
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