My Hub Travel
reviews and complaints

Complaint Number - 2 : I need a resolution!

It's been 4 months that I have paid Rs. 28000 for booking to Goa.

They follow this technique of giving "final dates" to refund the money just to delay. This happened 8 times in the past 3 months after I received a confirmation email that the refund is processed.

They have also threatened me that if I do not write a resolution statement, they are not going to process my refund. I clearly denied the same and told them that the only resolution is to refund the money.

I have all the emails and call recordings of the conversation which is a clear evidence that they are running a fraud company and con people to get money.

I have also filed a complaint with http://consumerhelpline.gov.in - Government of India.

Their new address apparently is...
Alpha-I Commercial Belt, C Block, Sector 56, Greater Noida, Uttar Pradesh 201309 Phone: [protected]

I don't even know if they even have a proper office set up!

We booked our Himachal tour from My Hub Travel, for 13night andw14days which will start from 5th of April. My family consist of 7adults Andrew 2 kids. They offeus an amount of 1, 15, 000/-for total package of 9heads..we already paid Rs 95000/- though paytm.. Now they are asking for 1lakh more money. When we refused and launched a complain mail regarding the issue. They are threatening me to take out all the complains otherwise they will not refund us the money. Please need help.
Regards
Sreyasree Banerjee

booking date: 31/01/2018

i booked goa trip from my hub travel who accepted payment by me and did not confirm booking and even after several refund request they did not processed it and even they make us on hold for 21 days except saturdays and sundays. after the waited period he not even transfered oney bbut mailed us that we have processed. so please help me to process refund.

I booked my family tour for Himachal Pradesh recently from My Hub Travel. My traveling date is 5th April 2018 to 18th April 2018. My family consist of 7 adult member and 2 children.. They quoted us package of 1, 15000/-.. Till yesterday we paid 95000/- already, now a member from My Hub Travel calling us and demanding 85000/- more...we are in big trouble.. They are frauding us. Till now we are waiting for reply through mail from your side.Though we like to inform you again that our flight will reach Delhi on 5th of April 2018 at 8.20 A.M. We want to know the car details which will receive us from Delhi Airport at 8.20 A.M on 5th of April 2018.Kindly note that we are 7 adults (including two senior citizen) & 2 children (both below 8yrs).. So we are requesting you to mail us the Details of the concern person who will receive us from Delhi Airport.. Expecting your sincere reply through mail.
Regards
Sreyasree Banerjee

I booked my family tour for Himachal Pradesh recently.. My traveling date is 5th April 2018 to 18th April 2018. My family consist of 7 adult member and 2 children.. They quoted us package of 1, 15000/-.. Till yesterday we paid 95000/- already, now a member from My Hub Travel calling us and demanding 85000/- more... we are in big trouble.. They are frauding us.

My hub travel is totally fake.

I booked my tour for Udaipur and paid 20, 500/- in two parts but they did not send me any booking and food vouchers. so after many fall ups i cancelled my booking before one month of my travelling and demand for refund.

I cancelled my bookings on 10th January, 2018. now its more than 2 months but still my refund is pending.

They just did fake promises that we will proceed for your payment refund but actually they did not refunding any amount.

its very much common that now a days payment transfer is to easy and fast through Net Banking / NEFT. Than why they took long time in processing? Hence, they did not provide any services still why they want such a long time?

i want my refund on priority bases as its more than 2 months but there is no any updates from their side.

As per their quote, I paid Rs.19000/- as guided me by Mr. Avinash into three parts Rs.5000/-, Rs.4000/- and Rs.10000/- respectively. But at the end moment they cancelled the Trip they were about to provide, which occurs a loss for me Rs.8000/- for the round trip of Flights. Now they delaying to refund me, not even confirming me that when they are going to refund. Now I'm having doubts on their activities, Pls suggest if any solution with you, or help to get the refund.

Regards,
Ujjal Saikia
Mob: [protected]

booking date: 31/01/2018

i booked goa trip from my hub travel who accepted payment by me and did not confirm booking and even after several refund request they did not processed it and even they make us on hold for 21 days except saturdays and sundays. after the waited period he not even transfered oney bbut mailed us that we have processed. so please help me to process refund.

i am attaching some screenshots.

thank you.

Myhub Travel Mr Arun is very cheat person.He just pick a package online and give a third class services to their customers.I was recently taken a package from them and they promised me a lot but nothing booked on even a single place.

I ruined my trip to choose them as a travel agency

I will also put reviews on tripadvisors to please do not choose Myhub Travel.

I am also attaching a pic of him what he sent to me on whatsapp.

From Yogesh Chauhan,

I paid Rs. 35000/-to my hub travel, now their all Contact number are Switch off Except one, and The Person name is Mayank he is answerig that they will answer only on email not on call and also telling that Office May or maynot open, But Reply is Coming From Mail now I am totally confuse what to do,

Can any one help me regard this.

This is to bring to you notice that a refund of Rs. 28000 has not been credited to my account even after 88 days (close to 3 months) after I have made the payment on 01-12-2017. The My Hub Travel team has sent me a confirmation email on 04-01-2018 stating the refund is processed and will be credited to my bank account in 7-10 business days! As per the refund policy, mentioned on their website, the refund must have been done within 21 business days.
After waiting for the prescribed time period, when I started following up on the same over the phone:
1. The employees answering the call started to give excuses for not able to credit the amount due to "financial issues" the company is facing and they were also not able to pay the salaries as well to their employees and their bank accounts were frozen due to some issue. I have transferred the amount to their Indus Bank account.
2. They assure you that the money is "safe & secure" with them and will give it for sure and it's their personal guarantee
3. Mr. Ankit Agarwal went one step ahead and assured me that 'he will personally transfer the amount. Don't worry!' and 'he made false promises that the money will be credited any time now'.
4. The recent conversation that I had on Friday [protected]), I spoke to 6 people, each acting as a supervisor of one another and when I started asking questions, they got in to the attack mode speaking in Hindi language "kya baat kar raha hain? Samajh mein nahi aata kya! tujhe wait karna padega aur koyi solution nahi hain. Aur batao …". (What are you talking? Can't you understand? You have no other option but to wait! What else?). They denied to even give their employee IDs. I tried to tell them very politely stating that the issue is on going for a long time and I am in need of the money to meet my commitments.
5. They seem not to care and denied to resolve the issue. On 26-02-2018, I was able to get in touch with Mr. Ankit Agarwal one more time. When I asked him about the office address, he denied to give it and told me that "client visits are not allowed to the office". He further claims that "he is working from home" and "office address is available on Google". I have found 2 address of the My Hub Travels when I did a Google search!

I have 35 trail emails and call recordings of the conversations that happened during the last few days. The way this is going on is very frustrating and makes me feel cheated by a fraudulent company. I want this issue resolved. I cannot afford to wait any longer and be fooled over and over again!

There are so many followed by me for refund my amount but still I haven't credited.

Every time I heard a new reason for not credit my account.

From last 5 months I trying to resolve but no body takes seriously. this money is very useful for me. I have full package paid (rs50000 on September 17) yet I haven't got hotel booking and also not received full refund money.

It is mistake from My hub travel yet I faced issue.

As per My hub travel a terms and conditions that if a package cancelled by My hub money will be credited in 50 working days but in my case there are 5 months left but I didn't receivd full amount.

Please read term and conditions of My hub travel:

CANCELLATIONS : -

If you need to cancel a booking package due to any reason, Please do so in writing (best by e-mail). If we receive your cancellation before the starting date of the trip, The Amount will be refunded to depositor with 15% deduction of the full amount of tour price as well as 5% GST deduction of the amount of tour price.
If hotel and flight have been booked by My Hub Travel then refund and cancellation policy will be applied according to the hotel and airlines policy.
The tour price is quoted as a package. The refund will be credited to the depositor by cheque or NEFT within 21 to 50 working days.
Note 1) The days Saturday and Sunday will not be counted in working days.

Hi all

I need to tell you that I have selected one package in this company and also deposited 10500 on the same day but they and not cable to give me the full details of my trip instead of my continue follow up so I cancelled my trip due that negligence.

I have asked for refund so they told me to wait for 21 days ...till now approximately 40 days and more have been gone but I didn't not receive my money which is 10500 every time I call to them the person Ankit and Varun told me always we are processing but they are not doing ...so overall this is fraud company be aware of that one. They will take your money and will never return.

Thanks
Kanwalgill
[protected]

My Bhabhi Ritu Joon has booked a tour of Manali by this fraud agency they assured all things in a package and after receiving advance of 12000 rs they refused for Volvo tickets which are included in package as per conversation with their executive, when we cancel the tour because of unexpected and bad behavior of these, they were agree to refund my bhabhi's all amount i.e. 12000 but after many emails and conversation with them they have not refunded her amount till now. And today their all contact nos have going switched off, and on a contact no. Someone inform that this is a fraud company and he is a police personal and his staff arrested the members of agency on many complaint of fraud. This is very bad to listen, my bhabhi is in shock. Please help us and please refunded her money by this fraud travel agency.

Dear sir/madam,

I had booked a honeymoon package for Goa through your travel agency (26 Jan to 29 Jan).

I paid 50% amount of total package cost & also assurance given by your team member that after 50% payment you will get booking confirmation within 24 hours but not get any confirmation but demand for remaining amount for booking confirmation.After remaining 50% payment, I did not received any confirmation. I paid total 14300.

After 100% payment again demand for 8000 more amount for booking confirmation & after negotiation I paid total 20000 but still I didn't get service as per package.

I didn't get 3 star hotel as per package & also hotel not provided as per package.I didn't get welcome drink, candle light dinner, honeymoon bed decoration with sweets, car service not get for 4 days.Also sightseen not covered as per package.

I got feedback after my follow up from your side & also didn't get any response to my message & phone calls from your side.This is very bad customer service.

Overall this was very worst experience of tour through my hub travel.

My Hub Travel only speak humbly & give big promises to customers before booking & after payment they cheat with customers.

Respected complaintboard team
This is Rahul kedare
I have booked my 3days 2nights Goa tour packages (hotel and sightseeing) with my hub travel on 13 th December 2017 The package was finalised at 12000 rs with Rahul
On the same day I transferred the advance payment of 5000 through paytm
Next day on 14th dec he called me again and demanded remaining amount that is 7000
I listened to him and paid it
Afterwards I keep on calling him for hotel booking details and cab details he kept on saying that your booking is in process
I was worried as my trip was about to start on 18th dec
Then on 15 th Dec call was transferred to ankit aggarwal he said u will not get the hotel which were committed either due to booking full or budget issue
He said ur budget will get increased otherwise
I told him to cancel my package and refund my money
He agreed to refund to full amount that is 12000 within 7-21 days as per their so called company policy
The above refund comitmment was done on 16 Dec 2017
I patiently waited for one month
On 15 Jan I called him again for refund
Being 21 days were over excluding sat sun
He said 3-7 more days will require for processing still I calmly waited again for seven days
After that continuously three days I was calling he used to say aaj milega kal milega sham ko milega 7 baje ke bad milega
Last conversion was held on 24th Jan 2018
He don't even feel sorry for delay and instead of that shouting on me then I come to know there's no point in talking with them
I have to go through legal steps
Now I no more trust on these peoples
I'm feeling myself cheated
Plz help me to get my money back
I have all the call recording with me and also the mails
Regards Rahul

I booked a shimla tour package with Myhub travels. The aggreed price was 35000.00 including GST. After paying full amount, they are demanding extra 18% GST.Initially agreed they will confirm my booking in 9, 000.00, Later they started demanding remaining amount to confirm booking.After paying remaining amount, now they are demanding 7, 000.00 more in name of GST.

Every time diffrent person speaks and changes name, includes Annant, Ankit, Raju, Avinash

This is a fraud company who doesn't have ethics and who dont stand by words.We booked MyTravels for Shimla tours. We paid 9000 and They told we can pay remaining amount after confirmation. Suddenly Next day they are calling and threanting to pay full amount .

They were very rude and for cancellation they are asking 15% .

Please never go with this company .

I got call from mohit as your agent they gave me quote fo package of 7 nigjt 8 days of cahndigarh shimla manali amritsar for 4 th February to 13 th february for 25 persons
Then they asked me for train tickets i told them that i have student concessions form so 50% will be off on all tickets and told me to deposite the amount as 8200 but they booked normal tickets and told me to deposite more money into their accounts but thy were asking for package cost which i havent taken from them
I told them that i dont want package from you but our deal was firstly for train tickets they told me that if you dont deposite remaining amount i will camcel all your tickets and they cancelled it without informning me at all and i havent got my refund

My Hub Travel- ye ek fraud agency h. Ye kehtey kuch aur h, n krtey kuch aur h. Phone pe jinsey baat hoti h, un logon Ko company k rules n regulations pta hi ni h.jb money refund ki baat karo, toh koi senior banda baat krne aata h with a condition of 15% deduction.and that too after 30 days return, jo ki ye pehle ni btayey..agar saamne aa jaye, toh ek ek Ko kitni galiyan sunai jaye, tb inhey pta chlega ki kisike trip Ko kharab krne ka kya mtlb hota h...paison k lalach me ye kuch bhi boltey h, customer Ko phsaney k liye...pehle flight ticket 28000 btayi, jb humne half payment krdi, toh humse thodey thodey krke 38500 liye, from Delhi to Goa for 2 people.unprofessional log h, puri knowledge k bina hi inhoney humari stoppage wali tickets book krwadi, jiski wjah se Goa to Delhi ki journey 10 hours me complete hui, wo bhi raat me. Please inke chakkar me koi mt phsna.[protected], Brij Mohan Vaid