My Child Magazine — Non-payment of refund
I had a telephone call offering me a trial pack of the magazine for £6.95. I had seen this before and thought it was rather good, so paid the money. The box was then lost in the post and by the time it had arrived the company had taken a further £72.95 from my card, which I didn't know would happen as I had received no paperwork.
I returned the box within 7 days of receipt and requested my refund as per the terms & conditions. 2 months later I called for weeks but the phone was never answered. Eventually I spoke with someone just before xmas who said that yes my full £79.90 would be sent within 2 weeks. Nothing has arrived to date despite emails, letters and more unanswered telephone calls.
I wonder how many other people this has happened to and am sure that the amount is looking very nice in their account. There telephone canvassing is very vague, I wasn't told the full story and when the box arrived, it is a shame that I read the terms & conditions because I would've have bothered sending the box back but at least I would be receiving my subscription for the honor of paying almost £80. Instead I read them made my decision that I didn't want it after all and am now £80 worse off and have nothing to show for it!