The complaint has been investigated and
resolved to the customer's satisfactionResolved MX Energy — Totally unethical
resolved to the customer's satisfaction
I signed up with MX Energy 3 years ago in New Jersey as a natural gas supplier under a Fixed Rate Plan, 3 year contract. Have never missed a payment to Public Service, who then pays MX. Contract is up and MX is saying I owe $1, 800.00.
I cannot for the life of me figure out how someone can owe that high of a balance on a fixed rate plan as they make adjustments to the fee according to usage, which this company seemed to jump from one end of the spectrum to another, going from $35 to $272.00, and I live alone. I tried to call them and request my records, they never sent them, called BPU, who has been less than helpful, but they did force someone from MX called who did not leave any message at all, finally got the records which are totally inexplicable, and got into an argument with representative of MX, as they talk in circles. So it seems Public Service is the billing agent for MX although they have not been able to explain anything either, but they say I may get a shut off notice even though I have paid every bill sent so far, with the $1, 800 exception to MX because they cannot or will not explain how this could occur.
I canceled my contract with MX and now am talking to an attorney to see what to do before I contact some TV station to make them explain, but do not sign up with MX, their practices are totally unethical.