MWEB.co.za
reviews and complaints

I have a Cell C LTE product with MWEB of which in the time of the contract they told me that I am on the edge of coverage and therefore will be sitting with the problem of no coverage most of the time...they weren't supposed to sell me this product int he first place...I currently have to coverage again and Everytime have to phone in and waste my airtime...I received an email yesterday that says Cell C has stop their business with MWEB and will not longer provide the service they provided for me, bearing in mind that I have a contract with MWEB...I am dying to see what they will do about it cause if I didn't pay them they would have told me about breach of contract and take me to their lawyers...and I am certain it goes two ways so can mweb get into contact with me to tell me what they going to do about this as I don't think it's for me to phone them...this is their problem not mine

Good Day

As a recent purchaser of your MWeb Fibre, I am disgusted! I had a better connection with ADSL!

I phoned your technical department numerous times and still I have not been given a solution!

This morning alone, no less than 15 times has my connection been dropped and this is a DAILY occurrence!

If you are unable to sort this problem out, please cancel my contract with NO cost to ourselves. As it is we are a poor NPO trying to good for special needs children with NO donation from MWeb and still being held up with MWeb's crappy service!
Acc: 2075351

I signed up for fibre at MWEB. They subcontracted Paarlberg Consulting to complete the installation and this is a disgrace and disaster.

They have already spent 2 days and all I have is wires being run through my water run offs and a hole drilled in the FRONT of my house. No conduit/ducting used. Wires just run on the outside of my house.

My sidewalk has been dug up. WTF is going on!

I downgrade to a cheaper 100mbps plan 15 August. I got billed for the old plan 1st Sep. from the 1st Sep my fiber line is not even seeing 50mbps. I am promised support calls everyday yet nothing happens. Apologies by the dozens and that is where it stays. Tell me if you enjoy raping my pocket? Is this the kind of service I need to get? Mweb is absolutely pathetic.

I have received my router last week already. On the website they say they will charge me from the day my router was delivered, but they havent even installed it yet. Frogfoot hasnt even called me as yet to do the installation... Should I rather cancel this and look for an internet provoder that works quicker? I want this installtion asap as I am paying for it, if you dont want me as a client, I will look for someone else to assist with internet.
Amanda brits [protected]

I have been with mweb for about a month now and had no problem, then last Friday the 30th of August i got back home and was on a 1 mb line where i have to be on a 10mb line, i called mweb and they said it takes few hours to fix then the next day i called again and they said it takes 3 to 4 days, today i called and now they said it takes 10 to 15 days from today because they only submitted it today. I have assignments to do and send in but the line is so weak i cant do it, if i dont hand it in i will not be able to write exams, i am thinking of leaving mweb because if this.

December 2018 I renewd my subscription for a single Microsoft office user for the amount of R85.00 from Mweb. In January 2019 I decided that I want to switch to a multiple Microsoft office user for the amount of R 109.00. The lady at the customer service helped me to switch. So they send me a new product key, when I typed in the product key my computer showed that the key had already been used. I checked the key and it was the same key they sent for the single user. I phoned customer service again to tell them the product key had been used, then this lady tells me I cannot switch to a multiple user I will have to pay the full amount for the single user first before I can switch, which came to a amount of over R7000. So I told her I will stay with the single user. End of January 2019 they billed me for both. R85 and R109. I phoned customer service, stayed on the line for half an hour with no help, I logged a query on the website twice, where they tell me I am only being billed for one. Every month they deduct this money from my account, which I just reverse. Now they have handed me over. What do I do? How can I pay R109 for a product that I don't have?

My line was installed last week tuesday. Up until now no one seems to have the ability to assist me in activating the account. I have been promised numerous times it will be activated today and i will get the sms with my username and password. But everyday seems to be a mweb system issue. This is becoming ridiculous now and very dissatisfying makes me question my choice in isp that i have choses. Started off on a very unhappy note with mweb.

MWEB could not confirm my address without a municipal bill for OpenServe to set up the line. OpenServe called me before i could send the confirmation and could not act at the time of the call. I have since confirmed my address and escalated the issue but MWEB can do nothing but say "hopefully OpenServe will call you this week". I still have not been called to set up an appointment.

MWEB also did not inform me of the company that would be delivering my router. When the security for the secure estate i live in called me informing me that someone wants to come to my house, i turned them away, not recognising the name of the people coming to visit. Now the router has been warehoused and flagged as "delivered", the MWEB employee who i followed up with to restart this process flat out lied when saying "your router will be delivered within 2 days" on Thursday 15 August. I know because i followed up today Monday 19 August and was told the above details that it was flagged as "delivered". It most certainly has not.

I was also invoiced by email for a billing date of 12 August before MWEB had followed through on any of its promises. Implications that i owe money should follow after the service has been delivered, even partially, even if the invoice is for R0! The closest i have been to fibre is the phonecall where i signed up for the service.

Finally, it would greatly help your initial customer interaction if the hold tone didn't sound like someone playing drums and piano in a washing machine. Very irritating listening to a garbled mess while i'm following up on every aspect of my fibre order!

I subscribed on a 2 month free promotion a month ago and now my account is suspended because of a payment issue. They close at 5 pm and i was on the phone with them from 4:45pm and they just put the phone down. I have called them 2 weeks agk and they said it will be sorted out and they never contacted me again. I have to work and use my internet. Now i have to wait because no one can finish helping me because its 2 mins after they close. I applied for the promotion on time and had to wait for 2 weeks for activation and delivery and now i dont get the package that i applied for. How does that work?

I took out a contract with you guys almost 4 or 5 months ago and from the time I got my LTE contract, I have had endless problems.
I am unable to watch Netflix without it continuously freezing. The router was supposed to allow up to 22 devices to connect yet if more than 1 device is connected, it doesn't work... Network becomes extremely poor and you cannot use the internet. Downloads take forever and it is an absolute nightmare. I logged a ticket and it's been open for over 90 days. I get interim feedback every 2 weeks or so but no resolution. Last week I was advised that a new Sim card will be delivered and now my current Sim card is not working at all. The 3g/4g light is constantly red. I tested it in my phone it still doesn't work. I reset the device and it still doesn't work.
I called the service desk 3 times today and the last guy said Il just have to wait for the new simcard. My question is... How the hell am I expected to pay for a service that I cannot make use of? He said that you guys will reimburse me for these days that the red light is on but what about the last 4 months?
This is the most pathetic service ever and I expect it to be sorted out ASAP or you refund me for the last 4 months and cancel this useless service.
I expect a response as ASAP... Do not make me wait another 2 weeks.

Good day please be advised that I have made several calls and contact with you guys regarding the technical error that I am experiencing. I have not had wifi coverage for a month and I have communicated with you guys via email and telephonically. I have called on Sunday the 29th of july 2019 made three calls and was no help what so ever. I have sent the required document which is the opt form together with my iD document on the 02 August 2019 and still no joy. Called mweb four times to find out wats going on and quess what mweb has a back log . Having said all of that I get a message the email address that mweb has on the system doesn't match the one that I sent my documents from, because customer care has take the email address incorrectly. So now I have been told to contact customer care which is now not just waisting my time but also waisting my airtime. I then get told that a manager name Brett Best cannot assist so explain to me what is he a manager for as I did indicate that this is for business use. Also mweb customer care can only be contacted on Monday. So I cannot do business for the next three days. Is this the service mweb provides. Please assist. Kind Regards Sharon Vandayar.

I have been taken from pillar to post by the consultants and I'm tired now.my account number is [protected] and my cellphone number is [protected].i have been trying to get my account active but it's been a week now.they say bank details and cell number are wrong I even went to the bank everything is fine and there's money in there but MWEB doesn't want to debit and activate my account.im stuck and I named those emails.

Avoid Mweb like Plague, you give them your bank details and they take free reign taking any amount they think they deserve.

and then when I did debit order stop and reversed the money, they started sending me threatening sms and emails via LexMed Debt Management (Pty) Ltd.

I begun with a monthly contract of R49 per month in South Africa.
then they increased to R69 per month.
then two month ago when the contract had expired they began debiting into my account R344.
what an outrageous behavior!
I would not recommend anyone to have a contract with a business that takes its client to a debt collector for nonsense, that is bad business sense that does not make sense!
word of mouth is as bad as online, for i will never recommend MWEB to anyone

On the 8th of July 2019 I had placed an order for ADSL. The service was brilliant. Down the line, the service started slacking. Telkom has issues as we know but I found myself rectifying problems of which MWEB was supposed to be doing as MWEB is acting on my behalf. I was the 1 calling telkom and making them do what they needed to cause it was not getting done. To get my business the service was great but the service delivery after is extremely poor. On Monday it will be day 15 of which I hope that I will be connected. It is really frustrating, time consuming and money wasting for me as I am doing all the work yet I am paying for services to be provided and this is really unacceptable. I need to speak to the senior of MWEB who may be able to assist me as no 1 else seems to care about service delivery.

Please call me on +[protected]

Thank you

Lance Govender
[protected]

We are The Ink Shop, 789 Codonia ave, Waverley, Pretoria, [protected]
it is close to 3 months that we apply to port 3 of our lines from neotel. I phoned several times to follow up, no service at all, Neotel disconnect our lines 2 week
back, my customers can not get hold off us, we retail shops, we are loosing business.
we going to hold m web responsible for all our losses, debit orders are going threw, and that is about all that you make working, payments go threw but no service

Acc: 10480538
A fibre router was installed over a month ago, after doing the set up with mweb it didn't work and has not since then. Numerous calls to MWeb and SADV led to nothing, a different story on what is wrong every time. I fourtunetly kept my adsl line otherwise I would have nothing. I am forced to look for another service provider that can assist.

It is with great regret that I write this mail...
I ordered one of the lte deals, my pacgage arrived on the 16th july 2019 and as it was explained to me that it mite take up to 48hrs for connectivity, I understood, I plugged the devise in on the 16th and on friday the 19th july I still did not have any internet as the devise was still flashing red, I called customer care and I was informed that my devise was not active which I failed to understand, they managed to activate the device and I had internet friday night, saterday the 20th my devise flashed red and it has been like that since and today is the 22nd july. My neighbor is the one who recommended this product to me hence I got it, her device is working fine and she had correspondence from mweb via sms and I had not received not even one sms from mweb, I was not even aware that I needed log in details coz I had not received anything. I have not had any communication, I was the one phoning mweb and asking for assistance, im not even sure if I want to continue with this product anymore
My id number is [protected] I am really unhappy with the service I have received.

Good day
Cancellation of MWEB Service: E MAIL ACCOUNT leoni.[protected]@mweb.co.za
I cancelled my MWEB service three months ago. I received the cancellation confirmation. BUT still debit orders are taken from my bank account.
Please help me to STOP this practice immediately. Every month they add an amount to the billing.
Previous e-mail account : leoni.[protected]@mweb.co.za

Regards
L Joubert
ID [protected]

My customer number: [protected]

I had uncapped MWeb ADSL internet through a Telkom copper line. The internet was not stable and I decided to cancel.

When calling in to cancel, the sales person at the MWeb call centre convinced me to go with the MWeb LTE product. I agreed to take the LTE product and even agreed on a capped line because I was promised a faster line (up to 30Mbps) and a more stable line.

Within the 1st week I realised I did not get what I purchased and complained on 20 May 2019 for the first time. I wanted the service to be terminated without costs because I did not get what was promised. I have a screen shot where the speed tested as low as 0.3 Mbps - 100 times slower than promised.

After numerous call centre calls, many minutes kept holding while being transferred to other departments, etc, etc my internet is not cancelled.

Reference numbers are (I did not write everything down) MWB [protected], MWB [protected]_3, MWB [protected], (was holding the line twice for 17minutes and 9 minutes), MWB [protected], etc.

There seems to be no way to get service from MWeb but through their call centre which seems to be either unwilling or incompetent to deliver a service when it is about cancelling.

My desired outcome is:
1. Cancel my internet without penalty costs. The router is available to be collected. I have already installed a wireless internet.
2. Please compensate me for my costs to cancel and paying for a second internet at the same time whilst MWeb was not performing.