Mustafa Centre
reviews and complaints

Date - 12.02.2022

Time - 20:26

I bought only two packets of frozen Kohinoor paneer packing ( 2 x 1 kg ) . But I have been charged for four packets ( 4 x 1 kg)

Serial Number in my payment receipt - 939719

It seems to be an error when keying in the number.

I request reimbursement of my extra paid 2 packets ( 2 x 1 kg )

To reimburse 2 x 10.90 = SGD 21.80

My Contact Details

Ajay Kumar

Contact Number - +65 [protected]

10 Lorong Ah Soo, #01-10,

Urban Residence

Singapore 534051

There is this man named Rasali, i bought some 3in1 coffee Packs outside Mustafa centre somewhwere closer to ABC in Saravana Bhavan.

Try to keep up the good name of the Mustafa centre.

Staff as such as Rasali, a black mark for the company.

As I feel like he is taking goods(steal) without knowing to the Incharge from the workplace and selling outside as making dealing for commissions.

The 26 years of Mustafa by Mr. Mustaq Ahmad shall rise with respect and love.

Please do clear the Black Marks by bad staffs!

Sales person : jaya

Immediate supervisor: Yasser Arafat

Long story short:

Out of 2 bags, 1 bag is not handed to customer (me) after paying 💵 cash.

When realised, immediately rushed to cashier and asked politely "Mam did u found 2 bag which I paid for just few mins ago"

Cashier : "I don't know, why asking me! Some one took it. ALAMA ITS CLOSING HOURS AND I NEED TO FACE THIS ISSUE 🤬🤬"

Me: I need to speak to ur supervisor pls.

Cashier : u go to security and tell him ur story.

Me: I won't go until u help me to escalate this to ur management

Cashier : took me to security and told the case. CCTV investigation started…

Security: requested both of ur (me and cashier) to stay till her immediate supervisor arrive.

Yasser (supervisor): sir, I checked cctv. We found u took only 1 bag.. we can't find the other bag. So can we return the cash!

Me: no, I spent 2 hours to shop. I need my items

Cashier: interrupts! Can u go and collect ur missing items?

Me: no! It's not my mistake to "not properly hand over things to me"

Me: ask for feedback form. As I feel I'm treated badly by this cashier. I want to file a complaint..

Cashier: talk with the supervisor

Cashier: apologies to me.

Me: I don't want your apology. Next time treat. Everyone with respect. Ur behaviour will affect the business (build by a person)

After 1 hours of waiting time. They returned all the missing items.

Overall experience: 1/10

Worst cashier : A JAYA (kids section at basement)

supervisor: Yasser (please hire these kind of people) who knows how to treat customer.
Thanks a lot.

Will be looking for another place next time to shop. And won't recommend this place to my friends.

I bought Pattu Maida 1Kg pkt on 19-Nov-2021. When i opened the pkt at home there are webs and small white worms. It was so shocking we buy these premium products but missing quality.

Let me know if i need to report to Singapore Food and safety advisory board which happens to be very stringent

This is 2nd time with me & I also reported you last time on other make .Appreciate your action not just for this but better to fix it permanently and for other products too.

You may contact me on [protected]

I am writing in to inform you of a nasty unpleasant rude experience I had with your exit staff at exit probably 1-3
I can't recall at 11am -11:30 am yesterday Sunday

I am 60 & was carrying 2 heavy bags after shopping in a hurry to locate my husband
On exit a tall big sized Indian man told me check out
I did, but my token cannot register
It could be due to your system not sensitive
He said again, cannot
I took out my token wave at the laptop
Cannot
I have to tell you 3 times to do it properly

This remark is totally uncalled for
Isn't that is his job ?
I never encountered someone in the front line so rude as your staff
I love Indian food, your spices
This experience left me unhappy I will not be back again
Are your staff trained to speak this way ?

Kerry

Your stuff here [censored]ing rude, im not sorry for my words . I've been walking around asking the staff but they keep on directing me to different area which is pissing me off . I tried being nice but your staff me doesn't bother to be nice but instead very busy sitting down and talking to each other having a good time chit chatting this is the worst experience i ever had

I've been moved to Singapore since 2019. And ever since that literally every week ive been visiting mustafa. I have notice so many thing that i notice and unhappy and today i think Ive reached to a point where i must write in.

- Everywhere people practicing no plastic and save the earth policy. But in mustafa there's no way for us to say no to the plastic bag and the cable tie. Seriously? How is it not a customer choice ? And the workers they'll be putting out of 10 items literally two items in one back and cable tie when there's so many space in at the first bag that she took . Please consider asking us first if we want to avoid plastic.
- The toilets to very unhygienic. I wanted to use toilet once istg i vomited after see the condition. There's not even a hand wash.

- Mustafa is a huge place with many worker but i dont understand why is it so dusty and dirty everywhere.

- 7/10 Around 11pm. i went to see sports shorts but i couldn't find any shorts in size S. There was a woman siting wearing black clothing not mustafa uniform, Asked if she works here as i have notice her there before. Asked her to help me if can find me some S. The first sentence she said was if there's none in the section that means no S. Without even looking. Then she walked to the section and showed me a S but swimming pants. I said im looking for shorts for gym. After 5 mins of helping me she verbalize im sorry i end shift already and i cant help. That is very disappointing. I am a healthcare worker and i know how a customer servicing should be. Kindly reorientation your staff on this.

Meanwhile i also want to say kudos to your staff nawas at fossil watch section. I was just passing by all the watch and he literally help us to understand each watch specialty by explaining well and we was truly impressed that we actually end up buying two fossil watch.Also notice that he doing the same to everyone where your other workers at watch section don't even entertain us if we walk and see the watches . Must call them to ask the information of the watch.

- For more info please feel free to contact me at ashwiniy.[protected]@yahoo.com

Hi, Sir/madam,
we bough Vidiem MIXER under warranty
Have noise issue so we bring to service Center .1 week later we come back ask about service detail.service person said if u want to know about service detail go and come back 3pm .he said don't know about this mixer repair .please change staff. Thanks

I bought kozikodan's plum cake on last Saturday (31/7/21) when I open the cover the cake was filled with fungus and werms.really disappointed. This is the first time experience for me in my 10years living in Singapore. Hopefully next time will get healthy and fresh food from Mustafa Center . I am a permanent customer of this mall,

I bought a chain before 2 days but never return
From Mr Ramanam man

Just now I bought Gowardhan Ghee from Mustafa centre, Singapore. After coming home, I saw the bag containing ghee was oily. The ghee was leaked out from the container. When I opened the container, I was shocked as the seal was opened as someone has already opened it to use. I regularly buy groceries from Mustafa but never have experienced this. I am attaching photo along with bill.
Hope the complaint board will take action.
Leena Dutta - contact [protected]

I brought this Pressure Cooker at Mustafa Singapore a few days ago.

When we started using it, the smaller handle keeps burning, and loosening every time.

When I checked why, it is because of a design flaw/mistake in the cooker design.

There needs to be a strong metal piece on the small handle, to avoid burning.

Please look into this, and let me know if you will allow me to replace another cooker for it.

I have also emailed the company and Mustafa Feedback team with photos

Bought a ring on 25 May 2021. The gold rate as displayed and confirmed in Mustafa that day was $77.50
But I was charged Rate/gram 82.925

My bad on not checking the rate on the receipt. I noticed when I got back home. Tried calling but no one pics up the phone.

I have the receipt (Cash Bill ZT/3346402)

Please look into it. Charging more than the day gold price per gram is wrong!

We bought whirpool fridge wgd-45ssw05 on 16-jan-2021 invoice no- (ca-78979) price-$259.
Fridge door not properly closed and water leakage
kindly please help to service.

Thank you

revathy

tel- [protected]
bbg engineering pte ltd

Some of your staffs has to standby the lifts in every level as customers who want to take the lifts, they do not follow the maximum only four people in one lift rule. So when I went into the lift today, many people just started coming inside the lift, I had to tell them only four people in a lift.
Even some people do not care or act like they cannot hear. Your staffs need to make sure that customers do not crowd in lifts. If not there will be possiblity spread of covid-19.

Amazing place under one roof

But the worst customer service we have ever seen especially being a tourist !

Went to the gold floor, no one interested to sell or talk ? Then went to a lady for gold chain, she served for 5 min and the left saying she is going for a break ? And left us alone.

All workers working on gold section seem either brain dead or as if they have fought with there spouses before coming to work.

This happened to us today at around 8.30pm ...we will looking for a gold chain and ended up buying from malabar gold( they were amazing and knew how to respect)

I wish i could have got the names of the guys, went to thr manager who was having a shift change and was not interested ! Shame ful and ridicoulus .

Please do try if you dont believe this post and trust me you will be ridiculued by there behaviour .

Mustafa management, definetly you guys are making money, invest it in your employees by training them on customer servics etx etx other wise maybe in 10yrs you will be down the drain with the attitude your staff has !

One unhappy and never going to mustafa center. ( i was recommended by a group of friends to visit, but def once back to australia all my knowns will be told ) .

Maybelline magnum mascara 1pc
Maybelline volume express mascara 1pc
Gabrini black eyeliner 1pc

Is not inside my plastic bag but i paid for it.

COL TWISTER T/B buy3+2FR 2pcs, i did not buy but the counter charged me

Enchanteur powder - i want to purchase (inside the push cart, together with the other items) but did not include in the billing process

Your billing department one girl nisha I never buy the one thing then she charge the bill .thats this is first time I noticed that .becouse I never buy the jeans jacket ($24)then she charged my bill after I reach home then only realise that some or I going back to India on leave that'sfy .i want remind you all I don't how many times your all charging without buying items also.

Hi I tried to shop for men's shirt and jeans .. I encountered number of rude remarks now and then during my search for the right apparel from this customer service employee named samsudeen. Not only that he never helped on any simple trying to give negative or lame responses. As u usually buy once a year I did browse for few sets so does the trials. He kept pointing to me they staff abt this and at one pointgave feedback as if we r. ignorant. When I question his authority he express no regret instead challenge us to go any supervisor . Totally pissed of and he kept arguing back with no regrets and fear ..: very very unfriendly and total lack of customer service skills

My contact is [protected]
My email is [protected]@yahoo.com.sg

On 31 Aug at about 2.10am, I was browsing at the cordless hair clippings counter.As I was browsing through a salesgirl came in the counter and suddenly increased the radio volume she had on the counter top.I was so shocked and angry at the same time.I really do not understand what cause her action.I quickly get the item that i want to buy and proceed to the cashier at the opposite site.What I dont understand is how come a salesperson who is assign to work at a hair clippings counter is allowed to played a Mashall brand radio so loud as if it was her own house.I think the Management should assign her to the Hifi and TV department .Very bad working attitude.Here I submit a receipt of the item that I have purchased. Hope the Management can educate the salesperson.