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Musicansfriend.comThese people have no customer service or morals

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These people are complete crooks with no customer service. We spent over $5k buying furniture for our whole home there a year ago. We bought a giant sectional couch that was on sale with a "free" recliner included as well as sofa tables a dinette set a queen bedroom set etc.

Within 8 months the couch recliner handles completely broke off and the springs in TWO of the seats started popping up through the fabric. We had been sold a warranty that the salesman stated covered EVERYTHING and that if we weren't happy with it at any point we could get a pro rated refund on it. So we called the warranty people - they made us fill out tons of forms and send in pictured. THREE WEEKS and several phone calls later, they sent out a tech that we assumed would do the repair. Instead he was here for about 5 minutes to look at the damage and take MORE pics and advise us to wait another 3 weeks for a DECISION on if they would fix it.

We waited - they denied our claim stating that the damage was "normal wear and tear" adn not covered, despite what teh Becks salesman had told us. We asked for our prorated refundon teh remainder of our warranty as we could see at this point that it was a worthless waste of money and a scam - they stated only Becks could refund us.

At this point after reviewing our receipt we had noticed that Becks had fraudulently charged us for our "free" recliner - over $350. We had already called the upwards of 8 times. Sometimes they don't answer and we leave messages that are not returned. Sometimes they say the manager is out with health issues with no ETA to return. Other times they transfer us to someone elses voice mail. Or tell us they will look into it and never get back to us. Once they actually put us through to the sales man who said he would look into it and get back to us - but he never did. When I questioned him about the warranty he said "Oh yes, they cover everythign even wear and tear" and I said no - they just denied our claim saying it was normale wear and tear for springs to poke up through the couch adn the handles to fall off - and then he corrected himself "Oh no...they don't cover wear and tear". We started calling them AGAIN regarding the warranty reimbursement only to now be told they DON'T give a pro rated refudn - the salesman just LIED about everything. Nice.

We filed a complaint with the BBB with ALL of these issues. They did NOT respond to the overcharge of $350. They did NOT respond to their sales person lying to make the sale. The ONLY response they had was stating that according to the warranty company we were rude to their tech and so therefore we didn't get any service. Which isn't true - our denial wasn't for "being rude" nor did any manager contact us regarding the visit etc. It stated we are denied service because the damage is wear and tear.

Becks won't even RESPOND honestly to ANY allegations - or respond at ALL to the allegations of blatant fraud.

These people have no customer service or morals. AVOID LIKE THE PLAGUE.

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