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1.4 39 Reviews

Murad Complaints Summary

4 Resolved
25 Unresolved
Our verdict: With Murad's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Murad reviews & complaints 39

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L
11:44 am EST
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Murad blemish control kit

Hi I recently purchased the murads blemish control kit I used it and now my whole face is covered in what looks like acne, bumps all over my face. My face is super dry, tight and burning. I am absolutely disgusted in what this has done not only to my face but to my confidence. I would like to take this further if some type of compensation for this isn't sorted!

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2:34 pm EDT

Murad company as a whole

For 2 days I have been trying to place an order online with Murad. The website gets stuck saying loading, but will not proceed forward for me to place my order. I have been using these products for several years now. Called customer service today, tried placing my order as listed in my cart & was 1st told supervisor approval was needed. Secondly, I'm told I don't qualify for a free gift, even though my cart says otherwise. So I ask the rep, can you talk to your supervisor again, and he denies my request and tells me no. So I told him, I know this is not your fault, but he still offered no additional solution, just said he can't place my order. I get it, I was only trying to spend $115 dollars & apparently a compromise, with me as a buyer, is not worth the extra step or his time. What is $115 not spent, nothing to this company. But, I will not continue to use their products and I will make sure to share my negative experience on FB, other social media platforms, etc. Hope others will read my comments and choose another company to purchase from, Good bye Murad!

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11:31 am EDT

Murad skin care

This company sent me their promo order in November 2018 and charged by card $56.44.
I have not received anymore product since and glad because I do not like it.
The next month They charged my card again but I did not catch it until January when they did it again.
After calling and being put on hold and then promised that no more charges would be taken because I am cancelling my order. They have charged my card February and March 2019. ..Even after a second call in February 2019.
I called April 19 and got a recording thanking their Canadian customers but saying they had to close the office down in Canada...that's it! no other way to get a hold of them!
I am now searching the internet for a US contact so if someone can help, I would really appreciate it.

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7:34 am EST

Murad offer code

Dear Sir/Madame

I was about to place an order for some products using the offer that is curently on Murad website, which is £25 off if the order is £100.

Also, as a new member i have got a promotional Welcome code which contains a cream, so no money offer this time.

But unfortunately on the website you cannot use 2 codes with the same order, therefore i have contacted a member of staff from Murad, but that was not very helpful.

She only reply to me to confirm that i cannot use 2 codes with the same order and i can use one with another purchase.

I have explained that i am not planning to place an order any time soon especially that the products are not that cheap so people can afford to place orders every day and that i want to use my welcome code as well. Is my right, and is only a cream i mean I understand the policy that you cannot use 2 codes but is not a money offer, is a welcome gift that should be mine with the order plus de offer they have online.

I think this is denying my right to have what they are promotiong, at the end of the day this is what they have offered and now they are saying is not possible.

Thank you for your time in reading this

Regards

Madalina cojocaru

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9:11 pm EDT

Murad supplement allergy

To Murad Customer Team,

I have made the order No# [protected] on July 15 2018.
Customer No# 9294720.

I have used the Firm and Tone Dietary Supplement Pack but my body's skin get allergy. It gets itchy and red all over the knee and thigh areas.
I request the full refund for 2 Firm and Tone Dietary Supplement Packs. And please send me the RMA# so I can return the order.

Thank you

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7:07 am EDT

Murad charged again one week after I bought the starter kit

I had purchased the starter kit one week prior and and checked my bank account and noticed I was charged again for another shipment, when it clearly stated on my receipt that the auto pay wouldn't start for 35 days. Also, I have tried every phone number I could find to contact them. Either no answer or it just hangs up. Very very very poor customer service. I rate this 0 stars!

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12:18 pm EDT

Murad 39.99 intro offer (small kit from tv advertisement)

3/19/18
Wet smashed box cream all over the place
Hello,
I received my kit yesterday--The box was smashed on one corner--oh I knew that could mean problems. When I opened the inner box one of the tubes expelled its contents all over everything else. I would like you to send me a replacement box please. This is terrible. Looks like the seam on the bottom of the tube broke--this is no longer useable.
customer # 9132719
I threw out the smashed box, sorry.

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Update by spota
Mar 20, 2018 12:19 pm EDT

I just want my issue resolved with a replacement . I'm not out to create chaos.

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M
11:07 am EST

Murad youth renewal serum / misleading guarantee claimer on official website

They claim they provide lots of services and guarantees for their customer, and even a certified specialist for consultation
But none of them applies when needed, I have bought the above serum from them, however, it completely ruined the skin underneath my eyes, instead of anti-aging, it creates more and more fine lines under them, and there come new ones every morning I woke up, they can't really tell what's going on with my skin and if there's any way that it will cure, and told me twice to buy another product from them.
The skin in that area absorbs nothing, so they never heal, I've already spent over 4000kroner on finding new eye-creams which would help at least a bit since the break out in early January, and now I have to spend another 30, 000+HKD in treatments after consulting a dermatologist, the damage seems to be permenant.
Do not use their products, and be prepared if you have decided to do so.

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9:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Murad unauthorized purchase

Noticed a purchase of $56.96 on my credit card on Tuesday 10/10/17. Called Murad customer service on 10/11/17 to let them know I was charged for a purchase I did not make. The CS rep told me that I checked a box on my last purchase that said I would be receiving a 90 day supply in 30 days that I would need to cancel if I did not want. On my last purchase, I did a "one time check-out" because I did not want my credit card information stored and last year, the same thing happened in which Murad kept sending an abundance of product that I did not need. The CS rep then tells me that I have 2 options. 1.When I receive the unauthorized package of goods, I open it, and bring it back to the post office and they pay for the shipping or 2. Murad will not charge me the next 2 installments that they plan to charge me for the product that I did not order in the first place. To make things worse, when I sign into my account, which I did not use when I made my last purchase over a month ago that supposedly caused this to take place, there is no information about this what so ever. As far as I am concerned this is a scam. It is is a shame because I love Murad products but I have had nothing but problems with the company charging me for product that I did not order and do not want. It is 2017, this company should be ashamed they are losing good customers because they steal from them! The product I have been using for 5+ years and love but I looks like its time to find a company that has an honest mission! If you must have the product, I suggest buying it at Ulta or Sephora where you will not risk being apart of their scam!

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Resolved

Money was refunded and no return shipping.

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10:11 pm EDT
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Murad sending to collections without communication

I ordered from Murad and received my first package for $97. I then ordered again and received my package for $47. I noticed that they were going to ship again, so I called. They said they removed me from the "membership" program and the auto shipments (that I did not sign up for). Four months went by and I received no products and no more communications. Today I receive a notice from a collection agency for $29.95! I called Murad and they sad it was due from the second shipment, but I received no products. I have absolutely no idea why I owe the money, or why they would send me information to a collection agency with no prior communication. They have my name, address, phone number, and email address in their files. Seems like if they think I owe them money that maybe they should have tried to contact me prior to sending me to collections and ruining my credit. Do not buy from this company. They have good products but terrible business practices.

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6:40 pm EDT

Murad skin care products

I just received a bill stating I owe 34.95 for a shipment of a product that when I called they called it an "Installment Payment Plan". BS, I said. I never received any after I canceled the last shipment. They said you only made a payment and I need to pay for 2 more payments. The Visa they had on file actually went missing on a trip to NYC. The card was canceled, but they still want to dupe me into paying for the product that I thought I was paying the Membership price, only to find they were going to debit me every 90 days.
What a scam! I will never recommend this product and I will warn others as well.

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11:24 pm EDT

Murad Unauthorized payment

THE MORE COMPLAINTS SENT TO THESE AGENCIES THE BETTER
https://www.ftc.gov/about-ftc
http://www.fraud.org/
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
GO TO YOUR BANK AND FILE FOR FRAUDULENT AND AUTHORIZED PAYMENT REFUND
I too went to murad.com to purchase a 30 day lightening kit as a guest, i did not make a customer profile I was automatically charged.In my first phone call Patrick went to his manager after i threatened to complain to FTC for not wanting to give me a full refund and admitted i didn't auto enroll. I thought i was done. i went to send the package off and had to pay 10 for shipping and handling. Well, not that $10 is going to break me, but i sure do not work to fill the pockets of filthy greedy corporate pigs by means of unethical business practices. I have gone through and recorded the ordering process. The site i bought from does not give an option for auto enroll. My receipts have no proof of auto enroll either. I called a second time to request a reimbursement of the postage and handling(it's the principle) Sergio, tried really hard to convince me that I was wrong, while they were giving me numbers and information on a completely different order. At one point he the said i was getting a $128 refund. the honest person that i am i corrected him, I just wanted what i deserved. Sergio then decides hes tired of trying to keep his lies strait and then tells me policy is so strict that i will not get my full refund and i can forget about the postage they are charging me for that(approx $20 lost) WTF? I DO NOT recommend purchasing from this site. contact the agencies above. FTC IS most aggressive.

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3:10 pm EDT

Murad Murad should be ashamed of itself

I ordered this product and as other users I was charged repeatedly for auto shipments. When I tried to cancel on numerous attempts the customer service reps were useless. I had to cancel my card and report the transactions as fraudulent. Now they have hired a collection agency to harass me for a charge of $39 and threatened to report this negatively with the credit bureaus. I've legally recorded all conversations with their knowledge and will take this up in court if need be. Please save yourself the frustration and waste of time. This is definitely a scam and you can purchase other cosmetic products that will work exactly the same. This is certainly not a miracle skin potion.

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2:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Murad Fraudulent and Unauthorized Charges to my credit card

I had the same experience as everyone on this forum. I specifically told the representative that I just want it to be charge for a 30 day trial period. He told me to call in and cancel once I get my first order which I did. I called and canceled on the same day that my order was delivered to me. I got a confirmation number and an agent's name confirming my cancellation, however they sent me a 90 day supply the following month and have been billing my card each month for $39.95 I called their customer service department to request for a refund since I had a confirmation number and agent name from months before when I cancelled. The agent stated that the confirmation number is not in their system and there was no agent named Gabriel that cancelled my order when I originally called. He than tried to talk me into keeping the product and told me he would waive the third month charge at this point. I was completely disgusted and could see that this was definitely a scam through a foreign third-party call center that worked with Murad. I knew that the confirmation number that he was giving me and the fact that he did not have an agent number or could not provide a last name was very suspicious. I knew that I would run into the same problem the following month ahead with billing so I told him to cancel the product and I called my bank fraud department and had them cancel my debit card/cc and I got a full refund from my bank for the two months that they charged my account fraudulently without my authorization. I believe this is the most efficient way to get your money back otherwise you will be very frustrated and stressed out dealing with Murad's Ponzi Scheme operation.

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Linda Johson
, US
Jan 20, 2016 3:03 pm EST

I had the same experience as everyone on this forum. I specifically told the representative that I just want it to be charge for a 30 day trial period. He told me to call in and cancel once I get my first order which I did. I called and canceled on the same day that my order was delivered to me. I got a confirmation number and an agent's name confirming my cancellation, however they sent me a 90 day supply the following month and have been billing my card each month for $39.95 I called their customer service department to request for a refund since I had a confirmation number and agent name from months before when I cancelled. The agent stated that the confirmation number is not in their system and there was no agent named Gabriel that cancelled my order when I originally called. He than tried to talk me into keeping the product and told me he would waive the third month charge at this point. I was completely disgusted and could see that this was definitely a scam through a foreign third-party call center that worked with Murad. I knew that the confirmation number that he was giving me and the fact that he did not have an agent number or could not provide a last name was very suspicious. I knew that I would run into the same problem the following month ahead with billing so I told him to cancel the product and I called my bank fraud department and had them cancel my debit card/cc and I got a full refund from my bank for the two months that they charged my account fraudulently without my authorization. I believe this is the most efficient way to get your money back otherwise you will be very frustrated and stressed out dealing with Murad's Ponzi Scheme operation.

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10:57 am EST

Murad BEWARE OF MURAD!

I called to order a trial set of Murad Resurgance. I made it extremely clear to the operator that I only wanted the trial set; I would see if I liked it and then I would contact them if I wanted more of the Product. Lo and behold, a few weeks later a box of full-sized products arrived (that I did Not order) and my credit card was already charged for the first installment of three! The total was $119.85. I never agreed to this purchase! I called to cancel and Murad refused to send me a confirming e-mail! I asked for a supervisor to call me back. I am not holding my breath. This should be illegal to do business this way.

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1:34 pm EST

Murad Ridiculous Wait Time & Product Refund Delay

I ordered Murad skin care products by telephone, received a one month's supply and upon receipt of the second month, promptly called to find out how to cancel my order and return the product so as not to incur a cost for that second month's supply. My initial call to Murad to order the first round of product was answered immediately. When I called the second time to find out about returning the product, I was on hold for 40 minutes before a human being answered the phone to provide me with mailing instructions and information on my order cancellation. This was late August when I called to return the unopened product parcel and cancel my account. I JUST received an email from their customer care department notifying me of my refund back to my credit card. This is over two months since they received the unopened product back to their warehouse. I find this delay to be totally unacceptable. But more inane was the hold time I experienced during my call to their customer service department.

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1:02 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Murad Automatic charges scam

Do not buy anything from Murad company, it is a serious scam. My wife bought a $30 acne set from them on their site murad.com. There was nothing on the site, in the cart, or in the email receipt from the first purchase to indicate there would be additional automatic charges or any kind of automatic membership. But about 3 weeks later she gets an email about the second charge and shipment, $38.00 for that and it will be followed by a third charge in a few more weeks for $34.00. We went back to the site and found the fine print which is only visible if the mouse cursor is hovering over the add to cart button. This is not obvious at all. It is deceptive trickery at best. It should be obvious in the cart and product page.The scam is simple: you buy the first package for $30 and think it is a one time payment. Then about 3-4 weeks later they send you a second package supposedly its worth $60.00 + shipping and charge you $38.00 for that (first installment). Then 4 more weeks later you will get another (third) charge for about $35.00 (second installment). they will keep doing this forever unless you call to cancel it.

If you call and cancel it, they will say it is cancelled but who knows if it really is, and in any case you will at least get a second shipment and the second two charges totaling $73 or so, and they do not tell you about the additional charges at all unless you ask for a written cancellation notice. Because guess what, in writing it becomes legal, then they have to tell you about the money they will still take from you.

When you play the phone game the best they can do is refund your money if you send the 2nd package back. If you do this, send it certified return receipt so you can take this lying company to court when they say they never got the package and try to give you a bad credit score.

The whole idea is to milk the victim for about $100 before they get wise and cancel it and follow through. There is certainly some corporate formula for the percentage of people who will lose patience calling in to cancel it, who will fail to send the package back certified return receipt, and who will fail to get an official cancellation in writing.

Run, do not walk, away from this company. Call to cancel, get the cancellation in writing as an email and read it before you hang up so you can see what they will still charge you in the future and you can protest it.

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Afleyaya
, US
Jan 11, 2014 12:47 pm EST

Yes, Murad.com is a scam! I got a deal on livingsocial.com and it linked me to Murad.com to redeem the voucher, Once you get anything from Murad.com, you enroll in its membership automatically. You have to call and cancel it otherwise they keep shipping you products every quarter. You should ask for an email or written letter as a proof which I didnt. Btw, they dont refund shipping which make sense in e-commerce but doesnt make sense in this concealing unilateral agreement!
Be Aware of Murad.com!

M
M
Murad victim
, US
Dec 19, 2013 2:14 pm EST

I ordered they sample introductory special offer. I got an extra package 6 weeks later. A big sticker said FREE GIFT INSIDE ! What I got was a bill that spreads out 3 payments totaling $147.90! I called customer service right away, I got the run around

Q
Q
qusibn
New York, US
Nov 02, 2010 3:51 am EDT

+input this URL:
===== http://www.goshops.org/ ====
you can find many cheap and fashion stuff
(jor dan s-h-o-e-s)
=== http://www.goshops.org/ ====
( lv h-a-n-d-b-a-g)
(cha nel w-a-l-l-e-t)
(D&G s-u-n-g-l-a-s-s-e-s)
(ed har dy j-a-c-k-e-t)
(UG G b-o-o-t)
WE ACCEPT PYAPAL PAYMENT
YOU MUST NOT MISS IT!

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4:32 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Murad - Bad customer service

I'm really upset with this companies advertising and more over there customer service. I called, ordered cause yes, I have some blemishes. Any way so I get the product and get charged an advertised $30, I decide the product is not worthy and call to cancel. I get another charge for $60 after I do so. I called back and listened to their annoying hold music...

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9:28 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Murad - predatory service

Murad Inc has predatory business practices where the company will ship you the product and keep shipping it and charging your credit card. Even if you refuse to accept the package, never open it and return the whole thing for the full refund, they will still charge your credit card and then you have to fight for the refund. Ultimately, they won't refund you...

Read full review of Murad and 21 comments

Murad Customer Reviews Overview

Murad is a well-known skincare brand that offers a wide range of products for various skin concerns. Our team of experts has analyzed the reviews of Murad products and found that the majority of customers are satisfied with their purchases.

One of the most significant positive points of Murad is the effectiveness of their products. Many customers have reported visible improvements in their skin after using Murad products. The brand uses high-quality ingredients and advanced technology to create products that deliver results.

Another positive aspect of Murad is their commitment to using clean and safe ingredients. The brand avoids harmful chemicals and uses natural ingredients wherever possible. This makes their products suitable for all skin types, including sensitive skin.

Murad's customer service is also highly rated by customers. The brand offers a 60-day money-back guarantee, which gives customers peace of mind when trying out new products. Additionally, their customer service team is responsive and helpful, providing assistance with any queries or concerns.

Overall, Murad is a reliable and effective skincare brand that offers high-quality products and excellent customer service. If you're looking for skincare products that deliver results, Murad is definitely worth considering.
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