MultiChoice Africa / DSTV
reviews and complaints

Honestly service we receive is utter nonsense, paid my account on the 20th in the morning, account due date is the 22, this morning the 25 woke up to account being locked, called call center spoke to Zanele got a attitude of a life time requested to send proof of payment, mind you I am home with a sick child you had an operation, all I could do is do a screen grab to show payment was done. 2 hours later called to do follow up was told no you only accept pdf not picture. Spoke to manager called s naidoo who told me she will lose her job for accepting picture. Is that what we pay for ref [protected]-ci. Payment doesn't take 6 days to reflect. I feel so disrespected and disgusted

Hi DSTV

I'm writing this as an unhappy customer. In July 2019, there was a promotion Compact Plus at R460.00 a month, no terms were explained to me that the promotion was only for July and Aug to pay R460.00 until I got a surprise on my statement this month (Sept 2019) to pay around R530.00. When I contacted your offices through DSTV Now, I chatted to a rude guy by the name of Sibusiso and he gave me attitude that I can't have my package downgraded and will have to pay extra R72.00 as it can only be downgraded in Oct 2019, I told him I can't pay the R72.00 and demand that my package be downgraded to Compact immediately and he failed to help me.

Can someone senior please address my request at no extra charge (R72.00).

The ref no Sibusiso gave me: [protected]-i116.

Regards
Itumeleng
[protected]

I am very dissatisfied with the service. I made a payment on the 6th September at Pep stores, I know the payment was late so I understand why it was disconnected. On the 9th September I contacted the contact centre and sent through the proof of payment to Junaid mohammed and she activated the service.

Then on the 14th September the dstv was disconnected again, stated I have not paid! I phoned and held on for 12min and 36 sec and then I was disconnected. I had to phone again, then the next lady I spoke to AGAIN insisted that I repeat all the questions again, she again stated that my account was in arrears and no payments are reflecting. I repeated everything that happened on the 9th when I phoned. Again I had to email the proof of payment. This time I was on the call for 22min 28 sec! Reference number for this call was (079431/262). She connected the service again.

On the 19th September my service was deactivated again! I phoned, was on the line for 4min 35 sec and I was told the system was down I must phone again. The lady rudely put the phone down in my ear. I phoned again and this time I was on the phone for 22min 28sec. Reference number: 6079431/I266. I spoke to Anele and she said the same that my service was disconnected due to non-payment. I again explained everything and she spoke to her supervisor Deran Maharaj. The service was activated and I clearly told her I want someone to phone me the next day because I was very unhappy that my service keeps on being disconnected and the payment was sent through 4 times and still the payments are not reflecting. Every time I am charged a connection fee which is unacceptable and I have to pay for the call every time. Up to date NO ONE has phoned me regarding my complaint that was logged, I also send a email 19th and NO ONE has come back to me!

Today is the 24th September and AGAIN my service was disconnected! I phoned again, a lady picked up, I gave my ID number and she said I must hold the line. I was on the phone for 15min 9sec then the phone was disconnected from dstv side.

I am busy consulting with my advocate Douglas J. Shaw and we are ready to take this matter further

My dstv service MUST be activate asap and transaction history corrected. I must also be refunded for time spent on the phone contacted dstv and also the activation fee. I made a payment so that I can transfer it to my holiday home. I also want to know what premium subscription fee is charged on my account? There are 4 amounts charged on the 13th, 18th, 23 and 24th!

I refer to this reference :‪2226990‬

Please reconnect my DStv with immediate effect.

I've been on the line for almost 3 hours with your pathetic and delinquent agents who cannot assist. Here are they:
PINKY CELE, NOKWANDA, PHILISILE, WENDY, XOLI MKHIZE. WORST IS THAT XOLI MKHIZE SAW IT RIGHT TO LIED TO ME. TELLING ME SHE DOESN'T KNOW THE SURNAME OF HER MANAGER, SHE DOES NOT HAVE HER CONTACT DETAILS, SHE IS IN THE MEETING. THIS IS THE NEW BRANCH WITH NO DETAILS. REALLY! REALLY NOW.

I NEVER SEEN SUCH AN APPALLING SERVICE. FOR THE FACT THAT THIS IT S NOT FIRST TIME DSTV CUT MY SERVICE AND CLAIMED UNPAID ACCOUNT.

CAN YOU PLEASE RECONNECT MY ACCOUNT AS IN YESTERDAY.

I've never worked for a company that is full of racism like managers and team leaders over there as for one team leader (Dhiren Maharaj) site 1 who took there agents for a team building only to get them drunk and ending up sleeping witn prostitute and having them two agents paying after he finished sleeping with them they are so pathetic they dont know what they doing they are so quick to hire and fire

I called in on the 23 September 2019 at 21:22pm and received very bad customer service, they kept me on hold for a long time I ended up dropping the call and had to call back several times, Iam extremely angry at how I was treated, send your agents on customer care services, the few years I've been with dstv I've never been so disappointed in dstv.

Please note the following complaint, it has taken 3 full days of constant phoning in order to have our extra view,
Connected, after having an error notice E16/4 for all these days.
On the 3rd day we have been hanging on the phone for at least 45 minutes two times and then being cut off, and still having to phone back each time.
Having our grandchildren here from Durban for this holiday period has caused great strain
With having no extra view for this 3days.
This service is not acceptable
and the time spent phoning at our expense over this period
Has been considerable when we should have been enjoying the family being here.
Your really upset customer.
Mrs S Spence.
Acc.[protected]

Good day

Please note that our office deals with complaints that bank customers have with their banks. Our jurisdiction is only limited to that interaction.

cid:image004.[protected]@01D48576.755D9750

Lisbeth Mokhachane
Team Leader: Case Processing
Direct Line +27 11 712-1806
Tel +27 11 712-1800

Sharecall +27 860 800 900
Fax +27 11 483 3212 / +27 86 676 6320

Website www.obssa.co.za

Bizcommunity Ombudsman For Banking Services press office
FFDA5087Ombudsman For Banking Services social media page
Physical Address 34 - 36 Fricker Road, Ground Floor, Illovo
Name:

Jacques Koster

E-mail:

DSTV - [protected]
Ek het paar jaar terug by DSTV aangesluit. Vir elke maand betaal ( aftrekorder gehad). Maar nooit was ons afgesny nie. Vir twee jaar was ek nooit afgesny of selfs n oproep gekry nie. Verlede jaar skielik word ek afgesny en toe ek navraag doen, was ek vir die eerste keer van die uitstaande rekening verwittig. Ek hul gevra om my al die details te stuur per epos. Tot en met vandag het ek niks ontvang nie. Skielik kry ek oproepe, dreigende sms'e van prokureurs. Ek wil graag van julle weet waarom ek die rekening moet betaal? Hoekom het, soos hul reels aandui, hul ons nooit afgesny nie? Nooit n boodskap op TV gelos nie? Waarom moet ek hul betaal vir hul agterlosigheid? Ek het n aftrekorder op n ou rekening gehad wat ek nie gereeld gebruik het nie. Sou die fondse onvoldoende geraak het, waarom was ek nie verwittig of afgesny nie? Die rekening staan nou op R 19000.
Kan julle my adviseer en bystaan in die aangeleentheid.

I received a message as always about the amount to be debited on my account on the 20th September. I picked up that something was wrong and I then called DSTV on the 17/09/2019.

I was advised that their system is down, I requested to speak to the Leader and I was advised not available as they are in a meeting. I was not impressed when I raised my concern I was told that DSTV is an inbound call center I should call back. lIne dropped.

I called again on the 18/09/19 I was advised a call back was gonna be arranged for me, stil nothing. Called later on the day while I was explaining my issue, line was released on my hears. My time, my airtime no help.

Boom on the 20th wrong amount of r761 debit whereas I am on a lock up.
I am not a happy client as we speak. I need to be contacted by Management before I lose my cool

Mr Zenzele Mofokeng
ID [protected]
[protected]

What a load of Bull... I signed up for the 24month price lock option of R549- but i pay more that this. This month i was debited with a whopping R750 and when i called i get told that it is for being able to rewind; pause and record. Who told me this no one- if you check my account my debit order was going and i was using the exact services but suddendly a higher debit goes through- I did not sign for this nor and no one told me about it - so i want all my extra R90 refunded and also my showmax to be cancelled and refunded as i have requested this long time ago and it was not done,
You call price and there is forever no answer-
and why cant the call centre help you always refer to us to a non existent department
My expectionis to be refunded for all 90rands i paid to use the rewind; pause and record- I also requested that showmax be cancelled so i want that to be refunded as well.
Contact Number: [protected] L Harris

Dstv advertise that joox is free but they have been deducting R90 every month for joox subscription. Dstv has mislead me and taking my money without my consent for more than 2 years. I want all my money back. On the joox app it clearly states dstv customers are free I called the call center and the consultant Sphamanbla Xulu and his manager Immaculate Shange told me that it's only free to premium holders but I've been switching to premium and compact and still paying. They also say they cannot cancel the payment that they stealing from my account every month. I feel disappointed and dissatisfied with this unfair service and robbing me every month. Nowhere did dsgv state that joox cost R90 a month it's states that it's free. I want my money back

My dstv explora 3A decoder was purchased brand new 3 weeks ago ever since I have made all relevant payments and was never able to use my catch up I have called dstv on more than two occasions and still I have no joy I am now on the verge of cancelling all dstv subscription services with multichoice due to this multichoice should compensate me for the time in which I had this loss in addition to them being compensated

I'm on a Price Lock contract with DSTV with a monthly instalment of R660 and could differ from time to time depending on how many movies I rent a month. Every month on the 27th my account gets debited in full for the subscription but lately in a space of a month I get disconnected twice and told I need to pay certain amount to be reconnected then the following day a different amount to be reconnected. When calling the customer service department no one can explain why I owe when clearly, they can see on their system, I get debited on the 27th of each month. They have a price lock department but clearly no one works there because your calls never get answered.
Why create a Price Lock package when you can't even get the billing system right and keep on disconnecting clients without valid reasons and also even unable to assist them properly. You expect me to honor the agreement between the 2 parties but clearly, you don't.

Customer Number - [protected] (Compact package)

DSTV, you have debited my account on 20/8/2019 with R8 621.13, with no clear explanation. I have phoned 4-5 times to resolve this and spoke to Rozanne, Minola Bothma, Zinhle Ndlovu, Charmaine and Sebastian Govender. All of them could not explain why the debit went through however all of them indicated that finance will phone me back with an explanation. Since 20/8/2019 after my first phone call, no one has phoned me back after I was promised they will do so. This month on 20/9/2019 a debit of R1 055.82 went through my account. At least the amount was less, however still more than a double premium. I have returned both debits. I have also send them a message on their website, but no one has made contact with me.

Dear Multichoice

Im sure this wont bother you much but just felt i should share. What do you take your customers for. regardless of what package they on. Is our money not good enough that something as the Rugby World cup is only for premium customers? are we also not loyal customers. despite being on compact and having other devices connected why do you feel we are not worthy to get viewing. We understand its a business and you obviously hoping to get more customers on premium because thats the only way we can see the the world cup. but is the other peoples R+-700 not good enough.

Please see attachments. Screenshots of my attempt at getting assistance on the DSTV chat service. That service is useless. Paying almost R1000 for dstv premium and getting such pathetic service daily is just unacceptable. Every day I can't get to see the TV guide or watch shows on Catchup due to a 403 error. I start a chat on the chat service to get assistance, and no one responds. Sometimes if I'm lucky an agent sends a message an hour later. Some days, nothing. Cab someone please get this message to DSTV management and ask them to do something about this problem. It is extremely frustrating.

We had received an sms from multi choice promoting box office and if we hired 2 box office movies by the 22nd of September we qualify for a R100 Debonairs voucher. We also qualified for the first movie hired to be free because of us being first time users off box office. We had hired both movies on the 21st of September with one movie being free but have still not received the debonairs voucher. We had contacted mulit choice numerous times since then and have gotten nowhere with them. They had advised us that there is no such specials being run on box office. We have an sms as proof to which means nothing to them. Please assist.

Hi. I'm very much tired of ur service. U get ur money every month for my account via debit order and now this month I got disconnected more than 3 times. Telling me that I owe u people. For what I do not knw? Ur service is time consuming and waiting our time are airtime calling ur costumer help line then no one can actually assist. I called that line more than 3times this month. Now I'm disconnected again. Really? So I want to stop the debit order thing. I will go pay as I please at the retail shops. Please call me or send me an email. This is very urgent. [protected] [protected]@gmail.com. smartcard number [protected]

Trying since Friday 20 Sep to reconnect our pause and recording functions. Error E102-29. We are on full package and debit order. No reason for DSTV to disconnect it for a second month in a row.
Almost 40 hours and more than an hour of cellphone costs and no service yet. Phoned 6 times. Everyone tells me: I am escalating it. Wait 2 hours, wait 24 hours, wait 2 hours again. Really? That difficult?

I had called Multichoice on the09/09/2019 requesting for my debit order date to be changed to the last day of the month as my salary date has changed. Consultant assured me that the debit date has changed but to my surprise this morning my subscription has been suspended. This is not right as I had called and asked for my debit date to be changed agreed that there would an extra fee changed. Please kindly assist