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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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4:50 pm EDT
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MultiChoice Africa / DSTV charged for 2 smart cards instead of one

DSTV query

During July 2015 my wife Elizabeth, called DSTV to reactivate the service after being abroad for a few months (At that time it was still allowed to temporarily interrupt the service if you were away for a long time). At the same time DSTV's service was shut down due to computer errors . Since that time I have been charged for 2 smart cards instead of one for this period from July 2015 until December 2017, thus two and a half years.

The total amount that I have paid in excess was R21, 084.50

I forwarded bank statements to DSTV/ Multichoice confirming this situation. The whole problem was discussed and confirmed in a telephone call on 16/03/2018 and follow-up e-mail dated 17/03/2018 with a Mr Riaan Perils of DSTV ( see copy of e-mail below). Mr Perils admitted that it was an error from DSTV/ Multichoice, he apologised on behalf of DSTV for the inconvenience and frustration caused and I was promised that it would be referred to the finance department for assistance with the reconciliation of my account.

Since then I had numerous communications per telephone and e-mails with DSTV, every time speaking to a different person promising that I would be contacted by the finance department but with no avail. This tragedy is lasting now for a very long time. In fact I had 22 contacts per e-mail to DSTV. I received multiple promises with no positive action. The last few contacts since May of this year have been ignored with no response from DSTV.

Reference numbers for this query are as follows: [#1000085] / 5324661, as well as 9532763 [#9621639], e-mail address DSTV: help@dstv.com. A problem is that you can only contact them by e-mail and then be called back. No facility exist to call DSTV directly

(Copy of e-mail from Riaan Perils on 17/03/2018:
9621639

Dear David de Villiers,

Thank you for contacting us. We apologise for the inconvenience and frustration caused.

As per our telephone conversation, we confirm that we have listen to the call we have retrieved for the 20.7.2015.

We have forward your query to our Finance department for assistance with the reconciliation of your account.

Kindly accept our sincere apologies in this regard.

Kind regards,
Riaan Perils)

I would appreciate if you can assist me with this matter.

Regards

David and Elizabeth de Villiers
38 Chateau, Alto Villa Estate, 20 Tembe Close, Moreleta Park, 0044
mobile telephone number : [protected]
email: [protected]@yahoo.co.uk

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2:33 pm EDT
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MultiChoice Africa / DSTV dstv explora decoder

I have been waiting for something to be done regarding my decoder, I was told it will be fixed in 15 minutes and nothing was done I had to call back after 5-6 days because my decoder was still giving me problems regarding my catch up and recording playlist. Now I've just called one of your customer care centers in Cape Town because I was promised a call back on Thursday afternoon which never happened. I am so not happy because I cannot watch what I want to watch because it's not my catch up is not showing anything. I have been trying to be patient but it feels like I am being tested. What is the point of me having an explora decoder if I cannot watch what I want. Now my decoder saying I don't have an option for PVR whereas money for the extra was taken.

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8:07 am EDT
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MultiChoice Africa / DSTV bad service

I started calling multichoice after having paid R400 and R88.57 into your account at 9:15 on the morning of 21/9/2019, its 13h46 now and I am still trying to sort out connection. Your agents told me that they found proof of payment and that i was connected before the SA rugby game, family came over and we all got ready to watch, low and behold no connection, what an embarrassment. most of your staff don't know what they are doing, considering that all calls are recorded, i would like a copy of all recordings as I will be taking this complaint further. My ID no. [protected].
Listen to all calls and then you will understand my frustration: 9h23(3min 10s);9:38(2sec);9h39 three attempts, got disconnected;9h40 (8min 57sec);10h09;10h11 (15min 35sec);11h00(1sec);11h01(4min 38sec);11h55(13min 54sec);12h20;12h20;12h21(17min 49sec);12h39(2sec);12h40;12h41(49min 33sec);13h34 (21min 58sec). Needless to say we all missed the Rugby. Refund my payment to my account FNB [protected] and I will expect compensation for the fraustration and poor service. IF you listen to the calls your agents initially confirmed having recieved proof of payment and that everything is connected or would be connected. I sent proof of payments to multichoice emails and your supervisors, most of them don't know what they are doing.

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6:49 am EDT

MultiChoice Africa / DSTV removing channels without notification to client

We had the compact plus package. We hand the soort channel like 201. On Saturday 21 Sept. This channel was suddenly suspended an take of Tha package I this is a stunt of DSTV for the world cub the lines was o busy on that dat that we struggle of an hour Tha get thru and the lady at the call se teum just say sorry. But you know for a very Lang and loyal client this is just unacceptable we as clients is alway on the short end and DSTV is just doing as it wants there is people that is on this compact plus package that can not afford the premium package old people and know you took the privilege away from them to watch teh world cub I hope you at DSTV is feeling very very good and proud of yourself. I know you would not even come back to me but I feel I must I firm you how do we as clients feel. A friend of mine lost her husband 2 weeks ago and she want to watch this wold cub to just be feel a part of him but know as same as us she can not. Thank you for the very very good service that you ones again give your loyal clients.

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3:07 am EDT

MultiChoice Africa / DSTV payment

I am so livid at the moment. DSTV was cut off for no reason! I have phoned 4 times now! every time we are caller numer 150, 19, 168, 175. The first time i called. the women put me on hold for 12min! second time the women put down the phone. third and fourth time the line just cut out after 10+ min!
We have a debt order but still they cut it off.
I see they have done it to everyone just before the Springboks rugby game!
You guys have no service at all, how on earth are you guys still operating?
And we must pay but you don't don't offer any service at all!
I am so sick of you guys!

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2:49 am EDT

MultiChoice Africa / DSTV dstv now

I have been struggling since Friday to view my channels on DSTV Now. We are away from home and I cannot enjoy what I'm paying for. I have been on the live chat, since yesterday with 2 assistants telling me to clear my cache and sign out and back in. They assured me that they're loading my channels, but nothing. After 4 hours last night the one told me that they are experiencing technical problems. The DSTV number I'm phoning does not exist. Now the sales agent at the store tells me to bring in my laptop

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1:46 am EDT

MultiChoice Africa / DSTV payment

We have paid for our dstv this month and its just been turned off. It is rediculous, we have been having problems with you guys for the past couple of months now and it is not cheap. We have been into two diffent dstv shops to try and get it resolved and have been told three diffent things. We have also sent through proof of payment and have been told that it will be sorted out. If it is not sorted out we will be closing down both of our dstv account at home and for our holiday home.

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2:00 pm EDT

MultiChoice Africa / DSTV what a struggle to simply upgrade

Upon calling DSTV Customer Service Centre Cape Town, I was told that a promo was running for the RWC and in order to upgrade I needed to sms RWC to 31068, to which I have done for past 2 days with no response nor being upgraded. After making several calls as per attached evidence I finally got assisted by Boitumelo in Business DSTV Dept and wa s such a steaight forward process. I am extremely irritated and frustrated in how my query was dealt with and how I was shunt from pillar to post for a mere UPGRADE. I cannot believe this is the level of service a loyal DSTV customer receives in requesting a simple UPGRADE. You are more than welcome to listen to all the calls I have made from a cellphone and how long it took for someone to steer me into a dead end.

I love rugby that I will sacrifice the UPGRADE until RWC is done but there after I a. Cacelling my complete subscription with DSTV, never in my life or in an customer service environment have I ever been taken for a fool or shunt sround like this, totally and utterly unacceptable.

I will also raise these issue on other Social Platforms including the Obudsman, Hello Peter, etc

Disppointed and Frustrated Client

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1:34 pm EDT

MultiChoice Africa / DSTV rugby world cup not open to low packages

Dstv had channel 201 open to all dstv subscribers. Then today start of the world cup youl switch 201 off.so wat was the point of that.all south African have the right to watch the Springboks games.dstv is all about money..youl dont care about the subscriptions that can't afford premium.
Atleast in good faith to youl dstv subscribers open the 201 for the world cup. But thank you for showing us yourl dont care.dstv only knows how to show repeats.i have going to cancel my account. Not like dstv cares.

But I'm also going to convince other dstv subscribers to cancel..Netflix and showmax
Are cheaper and we watch what we want too.

Regards
Vishen

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Update by vishen padayachee
Sep 20, 2019 1:35 pm EDT

Dstv had channel 201 open to all dstv subscribers. Then today start of the world cup youl switch 201 off.so wat was the point of that.all south African have the right to watch the Springboks games.dstv is all about money..youl dont care about the subscriptions that can't afford premium.
Atleast in good faith to youl dstv subscribers open the 201 for the world cup. But thank you for showing us yourl dont care.dstv only knows how to show repeats.i have going to cancel my account. Not like dstv cares.

But I'm also going to convince other dstv subscribers to cancel..Netflix and showmax
Are cheaper and we watch what we want too.

Regards
Vishen

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12:59 pm EDT
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MultiChoice Africa / DSTV service

Today was my first day being a client of multichoice but the service I received was very very poor I cannot believe that I have to hold for more than 40 minutes just for my product to be activated taking 20 minutes asking me the same thing over and over again and then after that the employee who was assisting me was a trainee. so I want to understand why you do you put trainees who don't know how to assist people to assist people.
My product is still not yet activated and I have to spend another day calling in just for the product to be activated which now I'm not even sure that I will get proper assistance there were two people assisting me on the phone so clearly what they were assisting me with was not resolved I'm very disappointed in the service I got as a first-time client.
My contact information is [protected]
Raymond manca
Assisted by shanelisiwe

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7:22 am EDT
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MultiChoice Africa / DSTV explorer price lock

Disappointing and an absolute waste of time and money. Had the new explorer installed and it is not working. Spent almost 5 hours on the phone with multichoice to which they insist that the installer was at fault for not activating the device. The installer called multichoice and then gets told that maybe the decoder is faulty. So I must run around with it 2 get this sorted out. On insisting that the contract be cancelled and they should pick up the device I was told I do not have a choice but 2 keep the contract as it is still new. Dstv definitely does not care about customer service.

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2:41 am EDT
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MultiChoice Africa / DSTV dstv billing systems

Dear DSTV,
I am having endless problems with your services. Just some background; a month or two ago i had a new decoder installed and this was at the time of your billing migration. Your new billing system picked up a lot of outstanding amounts which resulted in huge DSTV accounts. I enquired at the Cape Town branch and was told that the problem/incorrect billing occurred due to the migration of the two billing systems. Since then every week my services were suspended. Today is my 6th visit to the office, I even spoke to one of the managers which assured me that it has been escalated to the relevant department and that the matter is resolved. Yet this morning my services are once again suspended. The frustrating part is that it is becoming a costly exercise for me to call in to the Call Centre yet to not get any joy after holding on for minutes on end, petrol money to drive to the office, time lost at my work place and no viewing time during the periods that the services has been disconnected.
I hope this can be resolved soonest.
Dissatisfied DSTV Client

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2:18 am EDT
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MultiChoice Africa / DSTV terrible service

I have been Trying to register on the dstv app but for some reason it has my old cell number linked to my account and the customer service team can't assist me with getting it updated, therefor the otp I require to register on the app is going to a number I had 10 years ago. The staff at the call centre can not help me as the staff are untrained and have no clue. They just keep saying that the number on the system is correct. I am really beyond frustrated as I am paying almost R1000. 00 per month for a service I can not fully use and dstv don't seem to care about it. Pathetic and just the final straw for me to switch to streaming.

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12:10 am EDT
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MultiChoice Africa / DSTV service been cut off for 5th time

Apparently DSTV went over to a new system...
My service has been disconnected 5 times already this month as DSTV dit not let my debit order that I've had for 20 years plus has not been processed from their side. Call centre has been contacted 5 different times. Have been to contact centre 3 times. Paid my subscription on the 10th there. Service suspended for 5/6 time today. Story everytime the same, will escalate the issue regarding penalties they want me to pay. BAD customer service

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1:33 pm EDT
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MultiChoice Africa / DSTV e102-29 error

My Name Rapula Nare [protected]
Smart Card No. [protected] and [protected].

I phoned yesterday around 14H00 to swap my 2 explora decoders, primary to secondary and visa versa.
Since then it has been a hell of experience. I realized when I got home that my other explora is now a PVR. I phoned again round 18H27 and was told it will be fixed after 3 hours as it is a technical error.

I slept and went to work, today when I got home it is still showing that E102-29 error that my decoder is PVR. I phoned again at around 18H22 and I was on the phone for 40 minutes and the help desk consultant decided to drop my call.

My premium account was also increased for some reason I don't understand whereas all I needed was a straight swap of primary to secondary and visa versa.

How do I move forward in getting this sorted.

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Update by Rapula Nare
Sep 18, 2019 1:35 pm EDT

Fix this please

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12:06 pm EDT

MultiChoice Africa / DSTV dstv disconnected because of an unknown reversal.

On the 6th of September my dstv was disconnected because your payment systems decided to reverse an amount of R200 which according to one of your consultant "reversed to PAYU so i must contact them". I did and they said no nothing was reversed from their side and they even gave me proof, I then sent it back to your consultant but they did nothing. I phoned again and they still requested the same info and I also attach my bank statement as proof that no R200 landed on my account but still no help. Its been two weeks now without any help and im stuck with a disconnected dstv. Basically ive paid for nothing. Its frustrating and annoying. Can you guys fix this.

Customer No: [protected]
No: [protected] or [protected]
Email.: ms7.[protected]@gmail.com

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7:45 am EDT

MultiChoice Africa / DSTV price lock premium

I had a price lock premium package installed last Thursday I will not hesitate to take legal action and also take the price lock department to the NCC. This is the 6th day that nothing is working. CAN'T PHONE PRICE LOCK THEY DON'T HAVE A NUMBER! I have sent 6 call me back sms's... I have inboxed dstv every day now all I get is wait for feed back on activation. I'm also not spending another sent on airtime ( I'm standing on R 296) it's THEIR RESPONSIBILITY TO MAKE SURE THAT YOUR SYSTEM IS WORKING! Also I hope that the days that the system was disfunctional will be deducted from my debit order by month END SINCE THEY BROKE CONTRACT! I just about had it now!

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1:53 am EDT
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MultiChoice Africa / DSTV my services disconnected

I pay R679 every month and never ever miss a payment. This month I paid in the 2nd of September and days later my services were disconnected and I called and got told I was double charged, they will fix and reconnected . And again this [censored] happened four times this month including this morning when I called again and the lady told me the Finance department has to do a journal and the cases are pending as they have been reported everytime I called. This is more than just a damn inconvenience, This is a bad service and am so angry right now. My number is [protected]

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3:24 pm EDT

MultiChoice Africa / DSTV dstv/multichoice/customer service

Pathetic service from call center, we have phoned them about 15 to 20 times with the same story and they keep telling us that 'll has been repaired on their system and will be updated in 30 min we must switch our decoders off to reboot after 30 min then all will be ok. We have two decoders in our house the primary and secondary, firstly one was not working, with the error code of E16-4 and now after the 2nd call to call centre tonight, both decoders are not working. How great! Right?! You spend hours on the phone with them, at your own cost, and still no DSTV in the end. The funny thing is, if you stop paying, they take you to court, but they can't fix their own crap from their side. First story was our account is in arrears, which is absolutely rubbish as i have proof it has gone off each month, the truth is that they double deducted money via debit order for one month, so we are actually to be refunded...so now that is what apparently caused this problem...Well so one person told us, and no one can apparently fix this problem, 15 to 20 calls later. So all I can say to you DSTV is, your service sucks, totally pathetic! I'm guessing this message will be read 6 year's down the line, which only proves my point on your service. Today is the 17 September 2019 and it's 21:15, I'll see when I, if I get a respond. Oh by the way it's been 2 weeks that my DSTV is not working, hence the 15 to 20 calls. Oh and can I send you my cell phone bill so you can deduct that from my R1000 monthly payment I'm paying to see your error message on my TV?

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2:57 am EDT

MultiChoice Africa / DSTV price lock account double deducted

My account has been double deducted for 4 months since signing a price Lock for 959. Please can I get a full payments history as well as date that the money as well as interest will be paid as I am living in overdraft and the double deductions don't help. I have phoned 4 times to complain and try get it sorted out and nothing I mean nothing has happened I have not even received a call back. This is pathetic...

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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