MultiChoice Africa / DSTV
reviews and complaints

The arrogance coupled with the incompetence of the Multichoice/ DSTV staff is sickening. How can one be frustrated and sent from pillar to post from Sunday, 5th August up to now to get services paid for? What is so difficult to reconnect a package? What did I pay for? I have been sending the proof of payment since the 5th of August and calling but still no services. Everytime one is made to hold the line for over 30 minutes and then, you get dropped. When you call back, the same story repeating itself. It is really sickening.

It's so manotinesd how we pay alot of money to watch continues replay of indain movies on starlife channel. The same movies repeatedly over and over again. Please there are some many movies new and old but months on end the same movies it's sick I feel like cancelling DStv subscription. This is why people go for OVI. All the movies played on starlife has already been played it's months on end the same movies there are so many old Indian Movies like Baghban of Abitha Bachan that can be aired if there are no new movies to air. I've watched Jai Ho, Shivaay, Akira and Neerja I don't know how many times already. O and most people work during the day so who watches the repeats at 15H00 in the afternoon. Then air old Indian Movies example Kalona Ho, Kuch Kuch HOTA Hai, Boothnaat and Kabhi Khushi Kabhi Gham, Main hoon Na then there's PINK, Ghajini KK that Tiger, Bodyguard, Tezz these are examples that people would like to see some old some news but continues repeatedly annoyingly aired movies is a no go. Before these kinda complaints go viral please do something.

On the 01/07/2019 i change my notmal decoder to an explorah. O called multichoice to transfer my details and the consultant who was helping me just put me in a premium service of which my service was an access one of R100 a month. I called multichoice immidiately to notify them of this matter i spoke to Muhammed of which he said he will solve my problem. Within 3 days my service was suspended of which i was not owing anything. I called again and spoke to Yuseph thier supervisor he gave me empty promoses of my service that will be resolved, they suspended my service again and i spoke Jenin, she said the problem will be solved. My service was suspended again i spone to Thobeka and she said my matter will be resolves of which till todate nothing happened. I have paid my full subscriptiin but my service is still suspended and i was given a case number [protected]-C2. As i speak i paid my subscription and my service is still suspended. I have lodge a lot pf complains, i sent mails, i called but nothing is resolved.

On 31 March 2019, I paid the annual subscription of my DSTV for both DSTV Premium/Explora as well as the yearly insurance. For the last 3 months, I keep receiving a notice from the insurance company that my insurance for the decoder is going to be cancelled as my account is in arrears.

How can this be if I paid a yearly fee?

Every time, 3 times now, today will be the 4th, I contact DSTV and they inform me there is incorrect billings on my account to June 2019 and they will reverse it. Every time this does not happen.

How difficult is this to rectify an account? Not once, not twice, THREE TIMES? And not 1 time has this been corrected. Thus I am without insurance on my Decoder because DSTV ignores my phone calls and requests o fix this problem month after month after month.

The DSTV account number: [protected].

This is not acceptable practice from a listed company.

One can understand why everyone is cancelling their subscriptions. If mine was not paid in advance, I would surely cancel my subscription with service delivery like this.

Every month I spend money on phoning them - the call is not just a minute or 2 and I waste my precious time on a company who apparently just does not give a damn about their consumers.

I have been struggling with DSTV for more than a week. Apparently I was given an incorrect discount in April..I spoke to 3 supervisors... simone...which activated my decoder because I paid my premium and escalated it to the finance department, whom never called me regarding this. All this happened on the 28 or 29 of July. Sunday they disconnected my DSTV AGAIN! I called and spoke to supervisor Vuyo..whom promised her manager would call me at 12h00. Which they never called me. I called this morning AGAIN and spoke to Ludwe whom advised that he will sort it out by end of business and even sent me an email. Ive been emailing him the whole day with no response. I called the call center and I was advised that all the managers and supervisors have left...which is [censored]! If this is the service you get from supervisors you should re-think about your management because it is pathetic! I dont knw what to do anymore to get my dstv activated as I already paid my premium.

Good Day

I disconnected my DSTV decorder and called and requested that I will not be using DSTV. I was debited the same month. I called the call centre on the 22 Julu 2019 on the 031 710 2222 and I was given a reference number which was 85518189-c1 and I was promised that that my refund will be sent to me in 24 hours. I then called on the 01 August 2019 and I promised that the refund will be credited into my account in the next 48hrs. I called again today and I was given another reference number which was 85518189-CL-C2. I wish to put on record that I am utterly disappointed with service

My name is Clive Baloo
My Cell Number is [protected]
Email address is Clive.[protected]@ugu.gov.za

Good Day

I called your contact centre yesterday to find out how much is due to pay for my service to be reconnected. And your automatic voice prompt inform me i must pay R230.00 i then clicked 9 to speak to a consultant and guess what she informed me the same. I asked her twice and she said yes.After getting in my car and going to pay my service is still blocked and i decide to call again and now i am being told a different story. Your calls are recorded right? I want my service active as you consultant provided me with wrong information. I work in costumer service and i know all about honoring a price

Please get back to me as i will escalate on social media platform

Goeie dag DSTV,

As ʼn getroue klient van meer as 10 jaar van DSTV voel ek ontevrede en wil ʼn klagte lê oor die feit dat my huidige DSTV paket DSTV Select met KYKNET nie meer gaan bestaan van 29 Oktober 2019 af nie.

Dit wat my meer onstel is dat daar geen KYKNET op die nuwe paket (DSTV Family) sal wees waar julle my heen gaan skyf nie, die rede dat ek destyd die DSTV SELECT Paket gevat het is oor die KYKNET opsie wat ek kon gekies het.
As ek KyKNET as ʼn kanaal na 29 Oktober 2019 wil kyk doong julle my om na ʼn ander paket toe te skyf. Finansieel is dit nie moontlik nie omdat die paket wat KYKNET beval dubbel is as die prys van my huidige DSTV Paket.

As julle klient vra ek julle om my huidige DSTV Paket wat KYKNET bevat teeen R265 uit te los,
anders sal ek die besluit moet maak om julle as DSTV klient te verlaat,
Sou ek en ander kliente met die selfde DSTV SELECT Paket en met die selfde rede ons DSTV paket beëindig sien ek ʼn groot verlies in inkomste vir julle DSTV.

Vriendelike Groete
Mnr C Els

I have purchased a decoder that comes with installation yesterday at Pep in Cosmo City Mall and I was told that it will be done yesterday and since then no one contacted me or install the decoder and I am unhappy with the service. I have sent the company 2 emails already and you keep saying 8 hours it will be resolved. I have been waiting for 24 hours already I don't like the service I am getting I need this to be resolved immediately.

Stop exploiting our elders Multichoice. Your financial woes should not be implicates on defendless, unguarded local customers. You are over pricing my mother for a mistake that was internally created and you expecting my mother to be held liable for your incompetence. You shall not and you will never treat my mother as such. I better get a response ASAP or else we moving forward.

Dear MultiChoice. I'm a premium subscriber. I would like to request that you reduce playing movies, tv series, drama that have gays! That is not good at all! I just cannot stand the sight. Almost every of my favorite channel I turn to, there's always gays! There is now a sudden rise in gay related movies, tv soapies, drama or reality tv shows. Please try and adjust this! I hate it!

Multichoice stop abusing your customers.
i called customer service for help they told me they'll log a complain since they cannot solve my issue and in 48 hours someone from multichoice will give me a call to solve my matter(that was 27th July) but till today 03 August they ddnt bother.

Fine
I called them again yesterday 02 August for the total due payment, I was told R288, 79 including insurance, last month grace period access and activation. After making payment I asked the consultant to activate my service, surprisingly she told me that I still owe another R35 for activation. I challenged her based on her previous statements but she told me there's nothing she can do simply because she's at work, to avoid consuming my airtime for nothing I paid that amount but my service was not activated. I had to call them again for activation the Consultant now came with new excuse which was their system is down she cannot help me, then I had to be furious and challenged her statement based on all the calls I made since the 27th then she said please hold line I'll get back to you but she never came back till I hug up.

Honestly I'm angry.
My service is still off and if we skip our payment due date you guys charge us but if your system it's down and we can't receive your service you guys does not refund us. Your customer service is poor

Therefore I demand answers.
[protected]@gmail.com

i have a compact dish with multi choice and im supposed to pay R399.00 plus R95.00 for extraview and my insurance at R29.50 and now i have a bill of R1172.00 . I called multi choice and i was put on hold for hours on several occasions. Case no c1 and c27. the lady i spoke to promised get the manager to call me back but she never did. now im told they will close the dish and charge me connection fee. im not sure with channel to take cause even at branch level i could not get help

gugu [protected]

i have been a long serving client of multi choice and never missed a payment
You debit my account on the 25th of every month and ive never had a problem, what happened this month is the most disapointing way to be treated by customer sevice, the people answering phones dont not speak properly can not understand what im saying and can not even understand come sense ( if accounts are debited and there is proof like a bank statement showing debit from multi choice how can the customer be to blame for it not showing on multi choice account that is a bank problem not a customer problem.) also when you ask to speak to a supervisor or senior they say ok hold on and then leave u on hold and then end call. this was my experence with dstv customer service and like ive told the telphone operators good loyal customer that all way pay on time etc should be given the benifit of doubt and not cut off dstv and then charge them a reconnection fee when the error isnt there fault and also long serving clients should mean some thing to a company like multi choice most companies appreciate loyal clients and even reward them from time to time you a good payer the bank offers u specails or increases ur credit etc vodacom as well looks after there long serving clints SA homeloans does the same, but multi choice doesnt care about there long serving clients very very sad.

I recently reconnected my DSTV service. I received a notification in writing that R1007 was payable. I made that payment immediatle yet my service wasn't reconnected. I phoned the call centre and after a long 30 minutes on the phone the consultant managed to do the reconnection.
It is now exactly a week later and my service has suddenly been suspended to 'NON-PAYMENT'!
Once again I phoned the call centre and was told that now I had to pay R300+ in order to be reconnected. After another 20 minutes on the phone I was told that my account is being billed pro rata and the amount increases every day. I asked to speak to the manager and was put on hold; after 15minutes of waiting I put the phone down, phoned again and asked a different operator to connect me to the manager. She told me that the manager was unavailable but that I will be called back. It is now 8 hours later and I have heard nothing from them. Their 'self help' app doesn't allow me to sort this problem out either.

I am frustrated beyond words. No one at DSTV cares!

Friday 26th july 2019 I called in to request a package downgrade. After everything was done I was total that I needed to pay an amount of R456 for this month, which I was told to be a prorated amount because I was downgrading my package. When I got to the store to make a payment, I was told that my amount due was R528. I really love to know from were this amount magically appeared? I made payment of R456, which was my amount due for the month. Today I receive a sms telling me that I owe dstv R72 and my service will be disconnected if I dont pay the amount. So I guess the quoted amount by the consultant holds no value and they are dumb and cant read amounts of their computer screens or is that dstv is all about escalating their prices to rob customers . I'm not William to pay any more money for this month, so please rectify this issue

Hi.. i upgraded to a premium level on Friday the 26 July 2019 around 18:15/ 18:20. The lady i spoke to informed me that the amount of R920 will be deducted from my account on the debit order date which is 28th. Now, R613 was deducted and i tried calling in to ask as i received your sms but your long que ended up discontinuing my calls. Now i have been disconnected and sent an sms with a balnce of R433.00 whereas i use a Debit order facility with Dstv payments. I cannot use your app for payment as it says log-in failed. And cannot be expected to pay the extra fee as it was not my fault for the wrong amount deducted. Kindly deduct the balance needed to cover the premium fee and reconnect me please. I was told that i was caller 142 on the que today...

Good day

i called the call center and asked if my brother in Namibia could buy a decoder for me.

it was a present for me, i called the call center and asked if i could use the decoder here is South Africa, that was 4 July the lady said it is possible.

my brother bought a decoder for me when i tried to register, they said its not possible on the phone.

The lady advised me to go to service center which i did on 29 July to register.

To my surprise they said its not possible, i told them i called and confirmed before.
they chased me away but they had promised to help before my brother bought the decoder for me.

i spoke to Kapeso Makhene, who said they cannot do anything,

I got 3 bills 20 June I owe R210 this is correct then I got to store to pay they tell me 27 June R1175.71 how on earth did they get to this amount I called on Monday 29 June the agent told me R210 is the correct amount and R1175.71 was a error on dstv side, Wednesday I got to the store again they tell me R444.00 I called the call centre today spoke to the supervisor Betty Nyathi WHO ONLY APOLOGISED FOR DSTV ERROR AND SAID i MUST PAY THE R444.00 because of the auditors, How are we liable for dstv error or voucher they offered in March or April? Anele Mciki...manager promoised a call back still nothing, no email no communication basically saying they cant help with dstv error the customer must pay! If I dont pay today they will disconnect me and then charge me reconnection fee! daylight robbery they have so many facebook complaints staying the same.

I made a payment to MultichoiceNamibia account instead of south Africa account and I sent the proof of payment to Proofofpayment@dstv.co.za (callled 011 289 3322) from the 29th of January 2018 till today 01/08/2019 no one has actually resolved the issue.

Bad thing is, after long communications, sending proof till today i haven't received the refund.