MultiChoice Africa / DSTV
reviews and complaints

To Whom It May Concern

Dear Sir/Madam/Mx

Zodwa WaBantu's reality show which broadcasts on DSTV Channel 157 #ZodwaUncensored has revealed that Zodwa WaBantu is homophobic and transphobic through her ignorant comments she made on last week's episode stating that gay men should not behave like women because they do not have vaginas but women do and she also stated that gay people are being done a favour to even be allowed to exist as the same spaces.

These comments are homophobic and transphobic therefore something has to be done. Zodwa WaBantu's show is on a live broadcast show which means these comments went through several producers or stages before it was decided that it will be broadcast without any person picking up that these comments were homophobic therefore pose a threat to the the members of the LGBT+ at large.

The episode in question aired on the 6th July 2019.

My personal details:

Postal and Physical Address: 05 Monozite Street; Carletonville; 2499
Cellphone Number: [protected]

If there is any further information you may require please do not hesitate to let me know.

Kind Regards;
Musa Khawula

My service has been suspended where as my account is in credit. My account is paid in advance and not in arrears, I don't have a problem with the premium. My issue is that my account in a CREDIT, my service is suspended and I am still liable for a re connection fee of R50.00. I feel it's totally unfair. What happens now where my service has been suspended for all these days and yet my account is still in credit. After several telephone calls, the consultant says to me"ITS THE SYSTEM" there is nothing he can do.
Customer no: [protected]
Tel:[protected]

I've been experiencing viewing problem since the 27 June 2019. It has been on and off regularly as a result of an error E37 which was later translated as a technical error on the service provider's side which they informed technicians where working on resolving. This error costed me an eccess of more than 3 days of viewing of which i was told that they will be credited to me as soon as the problem has been resolved.

The technical problem was finally resolved on the 2 July 2019 and i made payment the next day 3 July 2019, assuming that the days (resulting from technical difficulties) which were promised to me were already credited as from the 2 July 2019. But to my surprised a new error of miscalculation were made thus interfering with my supscription and resulting in my experiencing disconnections error code E16-4).

Dstv claim that I have an outstanding balance since June and reconnection fees are being charged that I dont have a clue what for. My subscription run from 2nd to 1st of every month and on the beginning of June I already made a payment all was well until the 27th June and that was a viewing error, but on the 8th of July I was informed I owe R99.24 (due to balance and reconnection fee.

Your facebook messenger record will give you details of our conversation dating from 27 June 2019 to 8 July 2019.

I only want my services to be back to normal as before the 27 July 2019. Acknowledge my payments for June and July.

Multichoice debits my account without my knowledge!
chante D | 08 Jul 2019, 14:56
If there was a negative rating I'd give it. Multichoice deducts More than R8000 from my account Twice without my authorization or knowledge. No one called or emailed me regarding this.! After a month of no one getting back to me despite calling the call Centre, we had to ask someone we knew internally for assistance, till today all I've gotten is arrogant responses trying to defend the lack of service. Till today no one can tell me who placed the debit order on my account or why I wasn't contacted Dstv by far is thee worst possible company to ever contact. They are extremely unhelpful, arrogant and dishonest

I'm very pissed off with the service from multichoice. Every month I need to call them to enquire about my payment due. The SMS and self service amounts are always different. Everytime I call I get told I have more than 1 service active. I only have 1 service active. Today I spoke to 5 different agents who all gave me 5 different stories. I requested to speak to a manager and I was told the manager is not available. The 1 agent told me that I have an outstanding balance and this would need to be escalated to the finance department until than there is nothing he can do. I requested the manager again the agent went to get a manager, I requested not to be put on hold and heard the manager saying that he will not take the call as his shift only starts at 12pm. I still insisted to speak to a manager while waiting I heard the manager telling the agent that I don't owe anything on my account. The agent refused to reconnect my services I spoke to another agent who transferred me to the manager where the manager told me that multichoice owes me money and that he is not able to reconnect me due to system issues. I tried the self service and was not able to connect myself as there were no active decoders on my account. I called back explaining myself again and conveniently the agent was able to reconnect me. After all this I go in and check my balance after being told by a manager that multichoice owes me a see a bill on my account of R1580. Like seriously I'm honestly not happy with multichoice I spent over R100 airtime every month speaking to agents and managers. I am gat vol and would like to know where I can escalate this further. I've been a customer for over 10 years

I made a payment on Tuesday the 2nd of July 2019 but my tv got disconnected due to
account not being paid.
when i called multichoice about this issued they are telling me that they are having technical problems and my payment is not reflecting.
Why is it my problem and why did we get notified that we must stop making payments using the banking apps.?
Now they are telling me that i must go to the bank and ask for proof of payment. where is the convenience in that?
Why didn't they deactivate their banking details with FNB if they have been having technical problems with for months now?
my cell is [protected] and my acc is [protected]

My name is lynette Nashe. I am a Zimbabwean multi choice customer. Electricity in Zimbabwe is now a scarce commodity and so is foreign currency. I had prepaid my subscriptions so that i could have viewing until 6 august 2019. Unfortunately, I have not been able to view because electricity in my part of time now only comes at 1030pm and at 5am it is switched off. Because of this the month of June 6 to date which is 5 July I have not been able to view anything. I then called multi-choice Zimbabwe today 5 July 2019 at 745am advising them of my predicament because i do not have a generator, a solar system or inverter to allow me to watch even when there is no electricity.

The response I got was switching it off temporarily is not an option and it's not multi-choice and ZESA (Zimbabwe electricity supply authority) problem. I am a multi-choice customer and to get a response that says multi-choice does not care about my predicament or whether i am able to view or not so long as they get money is quite a shock. DSTV is paid in foreign currency and that is not easy to come by in Zimbabwe and more-so when i get paid in bond notes.
I sincerely hope you will be able to handle my complaint. If Multi-choice are unable to suspend my viewing then perhaps they can refund me the months subscription.

I made a payment to dstv on the 26th june 2019 via eft. I called the customer care and the agent advised me that the payment was reflecting. Yesterday my services were suspended due to non-payment. I called the customer care at 3pm and they told me they were offline and had been since the morning. I called again at 6pm when I arrived home and were to told to e-mail proof of payment. I e-mailed called back and nothing. Called again at 7pm and were asked to e-mail again which I did. Called again and were told that they cannot access e-mails so I must call back today. The manager also could not access e-mails sent to proofofpayment.co.za. Why are we being told to send the e-mail if they cannot access it. I was eventually re-connected after 9:30pm last night after so many phone calls and incompetent agent and so much of my airtime wasted. Dstv agents are useless. Dstv takes advantage of the fact that they do not have competitors in the network industry, if they had competition, they would up there game and service delivery because a lot of people would change to the competitor. Dstv is useless.

My service was disconnected on the 28th of June 2019. My acount is in advance and had to pay R23 plus for my insurance on my decoder. I could not make the payment because "my account was not linked to a package" Celista gave n wrong number and i still could not make a payment. I made second call and and got a ref number and i made a payment of R1075. which the agent gave me. I made a third call to get my services reconnected but they could not do that. Natalie had such
a bad attitude and was making fun of the situtuation. I called again and after I gave my details to Thabisa she put the call on hold for 12 min. I called the switch board to complain and Sarah transferred me to Ntombiselho which also could not assist me and I was holdong on for 15 min than the line was cut. I then spoke to Mmmathi which tried her best to adsist me but she also could not. She escalated the problem. On Saturday i made another call without any sucsess. I made a call yesterday at 4 to find out if they could help. Still not. I made a call again later and Thabiso made me to call Durban offices. They also coul not assist. After 70 hours of frustration and R200 of wasted airyime I am still not connected. Please sort out your imcompetant agents, re-imburse my airtime and get me connected to the service i am paying for. Thank you

Hi, I made my DSTV payment on the 27 June but since then I couldn't watch TV because the channels are suspended
I called DSTV saturday and Sunday but the agents i spoke to just told me there is a technical problem. they did not even escalate the
problem to the technical team.
DSTV Account No : [protected]
I called again today and i was told that there is still a technical problem, and the lady who helped me finally gave me a reference (#4079759) and escalated
the issue to the technical team: I am wondering what type of technical problem can prevent the call center to restore the service after payment is received
This is a very bad service for such a company, service should be accessible as soon as payment is received.
NB: I will also like to be charged a pro rated amount for the days i could have access to the service

Hi, I make my DSTV payments on time every month, but as from yesterday I couldn't watch TV because my channels were suspended even though I made a payment on the 25th of June 2019. I called twice yesterday, they told me that they can see my payments but it's a technical issue on their side and it will be resolved within an hour, 24hrs have passed still nothing. Multichoice sucks.

Try to connect holiday decoder for 3hrs, accnr.[protected]
After 5 calls, spending 15 min every time and every time a different story
Absolutly Rude consultant called Lindiwe
Payment already done 7hrs back
We own 4 decoders, considder disconecting all
This ia a holiday home, we connect and disconnect often, every time we want to connect there is a problem, unexeptable

Thursday my viewing was interrupted by a breakdown on my dstv decoder. I try to repair the error by reporting it through all channels provided (sms, app, telephone and online). When all failed to help me i had to take my decoder to a branch agency. I had to change the decoder in order to have the best view. My problem is that it took days for dstv online service to help me and i lost 3 days of viewing and i feel that it was a loss of money.

Im really really disappointed in DSTV. In the begining of February i received an email that said if i pay 3months (Feb, March, April) in a row on time which i did cause i pay my accounts on time every month that i would receive the 4th month (May) for free. So i didnt pay for May as it was for free and then it started. After the first week they disconnected my services. After a million emails and hours on the phone they reconnected my services. This kept ons hapenning every week. So i almost used a R1000 on airtime trying to sort this out. Everytime they charged me a reconnection fee of R50 and keep in mind its not my fault they admitted thats it their fault on the system. Come June i payed them on the 4th already and my payment date is only the 15th so i pay long before my due date. Last week Friday again my services was suspended so i called them and the lady i spoke to just said sorry she didnt even bother to help me. Again i holded on for half an hour without any help! Friday we couldnt watch any tv! This morning everything was fine and when i got home just now its again suspended because i didnt pay which i did on the 4th already. So yes im very very disappointed in DSTV! THIS IS UNEXCEPTABLE AND [censored]! SORT OUT YOUR [censored]!

Comedy central...all u guys are doing are repeating all your shows from season 1 and when the seasons are all done back to season 1 again.
There are thousands of comedies that gave been made yet all u show are big bang theory two an a half men etc ...over and over again.
Its disgusting and disgraceful that you are too cheap to spend money on new shows...
Please inform me why this is happening with dstv...
And that just one channel...need I fo into the repeats on all the other channels.

My name is emma ntuli, I opened a price lock with multichoice 2017. The last time I made payment was january 2019 because I am billed for 2 additional smart card that are apparently on my name according to their system. The customer care can not resolve it how difficult can it be... Let me tell them cancel the other accounts and cancel the enormous outstanding amount due and after phoning numerous times I keep on getting different numbers to contact and no assistance or satisfaction at all or the number given does not exist. Please can some one heeeeelppppp me my credit is being affected and they don't seem to care due to their own inexperienced billing accounts department.

My name is ntsoaki mabilietse, yesterday I came back from my home back to work. I phoned dstv on 0215082222 and requested a switch from my residential decoder to my holiday decoder. I normally do the switch atleast twice a month since I have bought the explorer. It has been more than a year now. I was assisted by ms ruiters. Her sservice was very poor. She waisted my airtime and did not assist me. I could sense she was new and did not want to ask for help. I called again and spoke to a vuyokazi didiza, she informed me that the explorer with smart card number [protected] was not on the system so she was unable to do the switch. I did not understand because that is the only explorer I had at my holiday home and at my residentual address, there was an explorer and two decoders linked to it. I asked her who removed that decoder, she could not answer me. She told me that there was one with a smart card number starting with 4544... And am not aware which one that is. It is standard practise that I do the switch between my holiday and my residential. She kept me on the phone for more than 45 minutes and eventually told me that they have managed to put the explorer back but I will have to pay a once of fee of two hundred and something for activation. I asked her why should I pay if I never requested for the explorer to be deactivated and I never asked for it to be removed from the system. She said I had 24 hours to pay otherwise I wont be able to watch.
It must be born in mind that my stoporder goes off every 16th of the month. I have never been behind o in arrears with dstv. I do not know what they did to my profile or account and am not willing to pay for their negligence.

I wish for my services to re-instated as before they messed with my account. I have suffered financially already as I have to hold for more than an hour while they are trying to figure out what they did to my account. They told me that they can not call me back which I feel is also upseting because all this was not due to my fault.

Good Day

I would like to inform the complaints department of the poor service I received from the Customer Care Department when I called to enquire on the amount due for me to reconnect my services. The 1st call I made was on the 24th of June around 15:00 and I spoke to Rivaldo and he 1st assisted me to change my debit date from the 1st of every month to the 25th, then I enquired on the amount that I needed to pay to reconnect my services as the AVR advised on R442.28, he checked the system and quoted me on R734 00, all was fine.
I called again on the 25th @ 14:20 as I wanted my Customer Number to make payments and I spoke to Caylee, she assisted, confirmed the amount I needed to pay to reconnect (R442.28) & also gave me a WhatsApp number to check my balance, I got surprised as the amount was different from the one I got the previous day, she confirmed more that once that, that is the amount to be paid to be reconnected. I then used the USSD code, R442.28 was the amount I received, I then went on WhatsApp as advised by Caylee, R442.28 was the amount I got.

I paid via Absa Atm, got home…no connection, called Multichoice, spoke to Noxolo Buka, she gave me her email add as she could not locate my payment. I did email as requested, called back & spoke to Lwazi Hadebe, to my surprise, I was told that the amount I paid was only to keep my account up to date. I then advised him of all the calls I made to their department to get the amount to pay & reconnect not to update my account. He spoke to the team leader Tshepo Sekopo to get a call recording, they kept me waiting for a long time, I got cut off, called again, got through to Lwazi again who got irritated when he heard that he was talking to me. I was again kept on hold, for a long time, Lwazi could not wait to get rid of the call, he was not professional, he kept putting me on hold, was sarcastic even after mentioning that my phone has a recorder & will be sending through the call as I was not happy with their service, he did not care…. To cut the long story short, I have attached all the calls I made to Multichoice since the 24th - 25th together with P.O.P.

Please note that: I expect to be connected from 25/06/19 - 25/07/19 as I was advised before making the payment.

Nb: Not able to attach call recordings

Customer No: [protected]

Regards,

So I'm a new customer of dstv and I bought my first single view decoder at game but then realised that I need one for my kids room, a consultant then advise that we need to buy a mother decoder and call the installer for a quote which we did. I paid the fee so we can have that decoder up and running. However since I have it it don't play. We contacted the call centre and was told everything is fine by them and can even see that we paid the acc and extra view we were then told to ask the installer to come check there work which we did and they said everything good to go I call the call centre again and they kept on saying everything is right on there end even went through the settings with my husband via the phone. The consultant then send signal then it pay for a few second and go away again. Then it say no signal from the primary decoder. I need to understand what I am paying for as until today no one have the solution I paid for nothing. I need this fixed I have no idea what I should do I spend so much money to enjoy dstv

I have sent approximately 20 emails, phoned atleast 15 times.

I made a payment arrangement on my account, which was accepted.
My DSTV keeps getting disconnected for a day then I have to call in and explain my story to 11 different agents before something gets done.

Please see below communication.

I would like the DSTV re-connected as soon as possible

ENQUIRY REFERENCE NUMBER : 1063725
Dear Dstv Customer

I trust this email finds you well. Please note that as you had requested, a 2-month payment arrangement was loaded on your account to settle the overdue amount of R1717.21 over 2 months.

However, the overdue amount does not include the pro-rata amount of R588.00 billed when you were reconnected on the 18th June 2019 to allow you viewing on the Explora until the 1st July 2019. This means that you may either pay the R588.00 immediately, or it will be debited on the 2nd July 2019 along with your monthly subscription as well as the R858.61 (Your 1st payment arrangement installment).

Kind regards,
Price Lock Team
On Thu, 13 Jun at 10:10 AM, Lindi Jayne-Matfiled wrote:
I cannot believe how incompetent and ridiculous this has become, it is now a joke.

Please can you advise as to WHY, YET AGAIN OUR DSTV IS OFF!

I have done everything is was told to do.

I have made arrangements with price lock.
And you keep reconnecting and disconnecting. The DSTV is on for 1 day and then it is disconnected.

I want this sorted out NOW,

This is now beyond ridiculous!

FJ MATFIELD
[protected]

From: Dstvhelp [mailto:help@dstv.com]
Sent: 12 June 2019 01:07 PM
To: Lindi Jayne-Matfield
Subject: Re: [EXTERNAL] [protected]

ENQUIRY REFERENCE NUMBER : 1063725
Dear FJ Matfield,

Thank you for your email.

It is a pleasure for me to assist you.

As per our conversation dated the 12.06.2019. Please accept our apology for the inconvenience caused.

I have reconnected the services on our System.

Please contact the 011 293 3000 or email pmtarrangement@multichoice.co.za.

Thank you for your valued and continued support.

Kind regards,
Nomthandazo Khumalo
On Wed, 12 Jun at 8:11 AM, Lindi Jayne-Matfiled wrote:
Good Morning

Yet again, another disappointment from DSTV, I have already laid a complaint via Hello Peter.

I contacted you on Monday regarding our DSTV account

Our Dstv was disconnected, I called on Friday to make payment arrangements and was advised that if I pay R1000 we could be reconnected.
On Sunday I spoke to 7 different agents who all had something different to say, I was even advised to email the proof of payment directly to an agent (nadipha.mbandlwa@multichoice.co.za)

I was promised by 2 agents that they would call me back and I am still waiting for that call.

After many emails, over R150 airtime on Monday our DSTV was reconnected.

Last night when I got home, the DSTV was disconnected, again I contacted the call centre and was promised that they would call me back and I am still waiting.

The service is absolutely DISGUSTING! That I have to speak to 9 agents in total and nobody knows what they are doing.

Irregardless of what my account looks like and cannot believe the lack of service, knowledge and respect that your agents give to your customers.

I paid R1000 as confirmed by YOUR AGENT, I have made a verbal PAYMENT ARRANGEMENT as per our conversation. I want the DSTV reconnected.

Regards

FJ Matfield
[protected]