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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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4:56 am EDT
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MultiChoice Africa / DSTV incorrect charges on account as well as incorrect payments collected by debit order.

Customer number: [protected]
Customer name: Helga Muller
First complaint date: 12 April 2019
Resolution for complaint: Customer Account to be rectified, cancellation of debit order to be confirmed in writing and refund of overpayments to be made to client
Description of problem:
DStv Price Lock contract expired 14 March 2019 and was confirmed by SMS send to customer.
Final debit order was collected from customers account on 14 March 2019:R949-00
and was service paid for until 14 April 2019
Package was changed from Premium to Conpact Plus on 13 April 2019 - as error on account was not rectified as requested on 12 April 2019, customer paid R946-07 on 13 April 2019.
Debit order was incorrectly collected on 15 April 2019: R332-07
Premium package subscription was incorrectly charged to customer's account again.
Customer called (021) 508 2222 on 15+17+18 April 2019 - last reference number is [protected]/I211 and operator was Paulus Makuane
Email with supporting documents was send on 18 April 2019 to Paulus Makuane who undertook to give feedback shortly.
Email was again send on 24+25 April 2019 as no feedback was received.
I am unable to retrieve statements on DStv self service.
Please, please please rectify my account and refund the overpayment on my account.
I cancelled the debit order and will in future make payment for my subscription via EFT as I did before my Price Lock contract.
Previous emails with detailed description of all my attempts to solve the problem with my account cannot be attached as it is in .pdf format - on request it can be emailed to an address supplied by you accordingly.
I trust that my problem will be solved in due course. Thank you for your urgent co-operation in this regard.
Helga Muller

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7:41 pm EDT

MultiChoice Africa / DSTV channel 323 stopped?

to whom it may concern

Good day. I would like you to tell me exactly what route I need to take to complain about the disconnection of vh1. I would like to hereby put it on record that my thoughts are that you have not given enough thought when discontinuing this chanel. You may have your reasons and look at number of viewers but the people born in 70s and 80s and even 90s are paying the bills. Our kids have majority of the time in front of the tv but we still pay the bills and sitting for even 20 minutes after a long day after putting the kids to sleep and making supper and washing up etc watching our oldies is very important to us. What is next? Discovery, History, BBC? Should everything prior to 2000 be scrapped? All that is rock, pop and even electronic? Are we only r&b and hip hop now? Movies that are pre-2000? I would like to think we still carry some weight. Why take the only music chanel we have? Is music less important? I think it is more important. I know many people who have limited packages who have asked for the release of vh1. Not only are these people passionate about their music but we happen to be the account payers too.

What is the alternative?

323 is CRAP now.

thank you
Arthur
smart card number [protected]

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11:25 am EDT

MultiChoice Africa / DSTV multichoice customer care

I am totally and utterly disgusted at the service I received from multichoice randburg. I have contacted their call centre on the 2nd of April to inform them that they did not debit my account. To my surprise the consultant had told me that u had reversed my payment (why when I'm calling tosay it didn't go off) the consultant then said i should make an eft payment of which I tried but did not work. She then told me that she would do an immediate debit order.once again it did not go off so I contacted the call centre again. Everytime since I have called my payment keeps increasing according to the voice prompt. I have contacted the call centre over 25 times from the end to date and not 1 person had the decency to contact contact back. I have paid 500 this morning and my dstv is still not connected...now according to the voice prompt I owe 12... this is pathetic service. I was lied to and had to pay more money for something that multichoice should have picked up. This is absolute disgust and dismal customer service. I await a call from the manager [protected] natasha

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2:39 am EDT
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MultiChoice Africa / DSTV disgusting service

Good morning

This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers.

This problem all started at thr end of march were a payment of r169 was asked from my bank acc on the wrong date. Once I was out of hospital I then made the cash payment at the bank.

I then made an arrangement a debit or was setup again on tbe wrong date. When I got paid I made the debit or amounts at checkers.

My services was then deactivated and was told by an agent that I needed to pay r2000 first during the arrangement and thats why my services was suspended. Now at this point I am absolutely disgusted to say the least because in non of the emails was this ever conveyed to me or even in a phone call.

To make things worse you guys asked for a debit order amount for r149. Now i. Sorry but as a customer yourself if someone says this is your payment for this month, that's what you'll pay.

I have been treated like a dog by this company forcing me to pay arrears but nobody is willing to take responsibility for the mistakes taken place since march this year.

I have banks statements showing the amount u guys asked for and the cash payments I would make the next day. I am not at fault. I was payi g what you guys asked from my account.

When checking the status of this acc it told me to pay over r5000. R5000 for what? I haven't been able to watch dstv for. Months.

I stopped payment because I had enough of being taken for a fool. Nobody is willing to take ownership for the errors that have been made over the last few months.

I want someone to call me urgently. If you plan on calling me tomorrow I will only be available after 4. Dont not phone me before then and leave a note on my acc saying I was not available when I left specific instructions on what time to call me.

Regards
Lizahn

This complaint origin date is march 2018 and they have decided to call me when they want, but iv given clear instructions when to call.

I have asked them to listen to my calls, send me statements and until 2 weeks ago, nothing has been resolved. No body wants to take ownership of the fault that messed up my account. I am at my wits end with dstv. I cant deal with one more call centre agent or anyone on facebook from dstv.

I will be more than happy to email you the thread of messages between the staff and my self. But there there needs to be an end to this crap iv been through with dstv.

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5:25 pm EDT

MultiChoice Africa / DSTV service

DSTV charge customer more for package but never show what is expected from them. This is getting too much, it is time to put a stop to all these. I cant be paying GHS135 Ghana Cedis for Compact and will be watching movies from the year 1970's to 1990's that i have watch long time ago, and the worst is that all the movies are been set for thesame time every day for more than 3 months i have bee watching thesame movies. There is nothing new about DSTV but just cheating customers off their hard earned money. You get a lot of money from costumers but can not spend money to show new movies.

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4:28 pm EDT
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MultiChoice Africa / DSTV upgrade of package

Ihave been calling DSTV customer care since Saturday to enquire about an upgrade on my package and I was told 3 times that a consultant from the pricelock department will call me. I have had no response!
Spoke to Reginald today and he promised that he will personally get back to me and he also didnt.

Called again and spoke to a call centre supervisor/manager by the name of Xolisi who promised that the matter will be resolved by today. But no joy!

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12:05 pm EDT

MultiChoice Africa / DSTV dstv subscription

So I really cannot tell you how angry I am right now. My kids were watching tv the morning of the 25th and suddenly I went off giving the error that my services were suspended. I immediately called dstv to let them know. What the lady said to me is that I had changed ownership of the decoders to a Mr I Moyo who I have never heard of before. She said we needed to have filled in and signed forms for this to have happened. According to her this was escalated to the FRAUD department at Multichoice and yet, I feel they have not even taken my complaint seriously. I want the forms I supposedly signed to be produced by multichoice. We have no access to our dstv and my elderly mother has nothing else to do during the day. I am f*****g pissed

Smart card number [protected]
Contact number: [protected]

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3:31 pm EDT

MultiChoice Africa / DSTV scammers, milking money out of customers. not consistent with their policies

I have been in a constant battle with dstv regarding my account.

Firstly they are inconsistent with their policies, and if you tell them to go back and listen to their so called calls that are recorded they still don't want to accept responsibility for giving customers incorrect information. Then what do they do, hand you over to collectors.

I was behind with my price lock plan and services was disconnected, I phoned dstv to find out the amount I needed to pay because I payed an amount that they said I owed but everytime I receive a statement there is still a huge amount overdue. I spoke to the team leader and he went over my account and explained in detail to my as to why I am owing the amount that is outstanding, with that I still confirmed with him if I payed amount owing of account will be up to date, he still confirmed this. After I payed amount due, received statement again but now there is another amount that is overdue.

What I cannot understand is, I did exactly as instructed by the person working for the company that knows their policies and procedures. They pulled their calls and got confirmation that this person told me to pay the amount.

Who's at fault here. Why can dstv not take responsibility for the incompetence of their staff.

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1:06 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MultiChoice Africa / DSTV level of services

Good morning

This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers.

This problem all started at thr end of march were a payment of r169 was asked from my bank acc on the wrong date. Once I was out of hospital I then made the cash payment at the bank.

I then made an arrangement a debit or was setup again on tbe wrong date. When I got paid I made the debit or amounts at checkers.

My services was then deactivated and was told by an agent that I needed to pay r2000 first during the arrangement and thats why my services was suspended. Now at this point I am absolutely disgusted to say the least because in non of the emails was this ever conveyed to me or even in a phone call.

To make things worse you guys asked for a debit order amount for r149. Now i. Sorry but as a customer yourself if someone says this is your payment for this month, that's what you'll pay.

I have been treated like a dog by this company forcing me to pay arrears but nobody is willing to take responsibility for the mistakes taken place since march this year.

I have banks statements showing the amount u guys asked for and the cash payments I would make the next day. I am not at fault. I was payi g what you guys asked from my account.

When checking the status of this acc it told me to pay over r5000. R5000 for what? I haven't been able to watch dstv for. Months.

I stopped payment because I had enough of being taken for a fool. Nobody is willing to take ownership for the errors that have been made over the last few months.

I want someone to call me urgently. If you plan on calling me tomorrow I will only be available after 4. Dont not phone me before then and leave a note on my acc saying I was not available when I left specific instructions on what time to call me.

Regards
Lizahn

This complaint origin date is march 2018 and they have decided to call me when they want, but iv given clear instructions when to call.

I have asked them to listen to my calls, send me statements and until 2 weeks ago, nothing has been resolved. No body wants to take ownership of the fault that messed up my account. I am at my wits end with dstv. I cant deal with one more call centre agent or anyone on facebook from dstv.

I will be more than happy to email you the thread of messages between the staff and my self. But there there needs to be an end to this crap iv been through with dstv.

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Update by Lizahn
Apr 05, 2019 10:42 am EDT

Negative. I have not been contacted once and I am very annoyed that they are not being held accountable for their actions

Resolved

I have called numerous times and asked them to call me bac K at specific times. Iv even gon to social media, but they ignored my request of call times. Iv spent more money phoning then i cant. I need to be investigated im tired of being taken for a joke ny this company.

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Lynn Peacock
, US
Mar 30, 2019 11:37 am EDT

Lizahn I hope your problem has been solved. I'm sitting with the same issue where they keep in telling me to pay money.

L
Author of the review
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Lizahn
, ZA
Apr 05, 2019 10:41 am EDT
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Negative. I have not been contacted once. Im frustrated that these people are not being held accountable for their poor misconduct.

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12:52 pm EST
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MultiChoice Africa / DSTV am complaining about the immediate crash on my dstv

I was watching a program and the system just crash and bring stuffs like installation wizard that has step 1 to 5 and have been trying to follow the necessary steps but it's just not coming up. This isn't very frustration, not now that am watching news. I really need a fast response, this is actually the first time am experiencing this kind of situation and have checked the dish outside, everything is in tact. Kindly help me see to this asap 🙏

thank you.

This is the pin: ‭[protected]

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6:04 am EST

MultiChoice Africa / DSTV monthly rental fee when changing debit date

NAME: Mrs J M RIJKERS

Smart Card NO: [protected]

Cell No: [protected]

I wanted to change my date of payment of debit order from the 25th - month en /1st as I am now a pensioner and am no longer paid on 15th of the month - I was informed that my first payment would be about r200 more to account for the extra days from the 25th to the 1st! There was no answer to the fact that we dont get a refund in february which is 3 days shorter than normal months or pay extra for months with 31 days - we pay per month! I have never heard anything more ridiculous - please could you address this complaint!

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4:37 pm EST

MultiChoice Africa / DSTV viewing content

Inappropriate content of an advert on channel 136 while watching ‘exploration outer space' this evening- Thursday 21 Feb around 19.30.

An advert started with 2 young adults falling onto a bed staring to undress each other and kiss- they then looked worried at the closed bedroom door as if someone was about to walk in on them, I quickly changed the channel at this point because I was watching this "family" channel with my 3 kids, aged 5, 9 and 11.

Please find out which advert this is, and remove it from all dstv family channels as it is definitely inappropriate in a sexual nature.

Channel 136 states to be discovery FAMILY channel- please check content carefully!

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7:28 pm EST

MultiChoice Africa / DSTV subscribe

Please I made a wrong on the 19th to this IUC number [protected]
Correct IUC number [protected]
Emuoghenerue Jesutekevwe Joshua
[protected]. Please I have tried sending you guys a mail since yesterday as requested by the customer care. But I've sent over 5 mails, non has worked.. Please help me. It's a dstv account though. I would love it if you guys help me.. I'm tired already and worried my 7000 naira had gone to waste. Please.. Thank you

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6:50 am EST

MultiChoice Africa / DSTV repeated movies and programmes

Same movies and programmes showing for months at a time. There is thousands of movies... why the same stuff over and over? It's not worth paying every month to look at the same stuff. I'm not satisfied with Dstv services. There is a lot of complaints about this. Do you read your customer's complaints? What are you doing about it? Do we have to take our money elsewhere?

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2:21 am EST

MultiChoice Africa / DSTV dstv explora

The Explora I bought about 22 months ago in 2017, started with a message that the hard drive is corrupt and needs to be formatted two weeks ago. I formatted the hardrove as instructed, I was able to have PVR for another week, then exactly a week later it said the same thing, this time however the Explora could not be formatted. The scary thing is that so many people have complained about the same thing online but Multichoice is not doing anything about it. A friend of mine also had the same problem. This seems like a product error, so why is multichoice not fixing the problem they created?

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12:37 am EST

MultiChoice Africa / DSTV bad service

I am one of those people shutting down my account with DSTV for their lack of good service amongst other things.

Recent matter that has pushed me over the cliff is the bad service with my refund issue with them. I accidentally paid 12000 instead of 1200 and immediately when I realised I called DSTV who refered me to my bank. Called bank and was told the only people who can reverse this was multichoice themselves. I called multi choice and was told to submit ID copy, Proof of Payment and Banking details Confirmation. I provide these on email. This all happened on the 4th Feb 2019.

I got no email respond to confirm receipt of requested documents I sent. I subsequently follow up after two days, and I am told they now was another document for them to process my refund. I oblidged. Then this week again I now get the first communication sent by DSTV saying they now was my bank statement. For have sake I did not take any credit with Multichoice, bank statements are sensitive stuff to be shared to just anyone especially seeing that I am not asking them for credit. Non the less I gave them that bank statement.

Again the only response I got was we are busy processing your refund. No date given of when do I expect my money back.

Apart from these repeats we are bomberded with, lack of new content, lack of Multichoice being inline with the rest of its pay TV competitors (Netflix ETC) one was supporting the company as South African based company. But I am sorry I am moving to streaming services as of immediately.

I cant see myself supporting a company that offers such poor services anymore. Let my fibre line work for me, and besides its much cheaper for me to go that route.

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10:54 am EST

MultiChoice Africa / DSTV home viewing

Why do dstv alway take away Indian channel and our the price up you'll have so many channel that show scrap even movies are only repeated and now you say see bollwood will stop being aired is that not racist toward the Indian community why must is Indian pay so much just to see crap on your network do we have to cancell our contract or I think it best to cancell and stream what we want to watch

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7:36 am EST

MultiChoice Africa / DSTV Poor service delivery from multichoice sa after several attempts

I have been struggling with multichoice since december 2018 to receive my r500 takealot voucher, for discontinuing the walka service, after purchasing the walka device a few years ago.
I have phoned 7 dec 2018 (ref nr: 47039141i33) - no follow up/no voucher received.
I have phoned 19 dec 2018 (ref nr: 47039141i34) and spoke to a george at the dstv contact centre. He rudely said they cant do the voucher, I need to speak to head office.
I phoned head office 19 dec 2018 (ref nr: 47039141i36) and spoke to a michael who promised me I will receive a follow up call within 24 hours. Still waiting.
I phoned head office 20 dec 2018 (ref nr: 47039141i39) and spoke to a irene who "resolved" it after a 14 minute discussion and promised that I will get the voucher within 24 hours by email. She even double checked my email.
Needless to say, I have not received any communication or the voucher.
I feel adamant that the voucher is due to me and am speechless by the empty promises and poor service delivery.
Anneke kruger
Anneke. [protected]@gmail.com

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3:36 am EST

MultiChoice Africa / DSTV pathetic customer service for a huge well known company!

Good morning

I am sending this email as I have actually reached the final stage of an irate customer.

Multichoice account number - [protected]

Last year towards the end of september some time my husband received a call from dstv advising about the special that they currently running at r699.00.
We accepted the offer, and our dstv was connected. At no given stage did the dstv agent (busisiwe) advise us that this special ends in november.

My husband contacted an agent on friday and she understood him and reconnected the dstv, the very next day (saturday) we noticed that our dstv was disconnected.

This is the part that makes me very, very upset as it has been happening the past two months. Listen very carefully to exactly how we feel as customers that are loyal and pay their account on time:

Firstly I am the person who pays the dstv account on my fnb app every month. I called dstv on saturday, 09 february 2019 around 07:00 and spoken to an agent by the name of bothshelo. I explained to her exactly how I feel. She then viewed our account and advised us that we are in arrears of an amount of zar382.00. I was very confused as I pay the installment amount that is sent to us via a message every month. She then advised me the reason for that amount is because the deal package we had taken in september 2018 ended in november 2018. I then advised her that no one told us that the deal ends in november, because lets be realistic why would we accept a deal that is only valid for two months? She then advised me that a sms was sent to us advising of this outstanding amount that we need paid. Then my question was to her was that if I had paid my installment and only receive that message after I had paid my account, it will be obvious that its a system generated message and I would ignore it as I paid my installment amount that was sms'd to me. She then advised to me that the sms states I quote "thank you for your payment that we have received, however there is an outstanding amount of zar382.00 that needs to be paid". I was then baffled and advised her that I will contact mu husband which I then did. Attached is a screenshot of the sms that we receive every month of an installment amount, and they other screenshot is of the outstanding balance amount which does not state what botshelo advised me. This now made me pissed off to the max! The sms states I quote "your dstv account is due please pay zar382.00". I requested for the call details and agent details of who my husband had spoken to on 24 september 2018. She advised that the agents name was busiswe and the call was around 14:15. The email addresses that this email has been sent to is given by bothselo as I asked her for the complaints department details.

I then contacted the dstv call centre again that day and spoke to a gentlemen by the name of sello around 07:18 am. And asked to speak to botshelo, he advised that the call centre is rather large therefore he is unable to transfer me to her. At that given moment I was already exhausted, irate and wasted enough airtime. He asked me to please explain to him the situation in order to assist. I explained the whole situation to him. I requested to to hear the recording with busisiwe, I also asked him to reconnect my dstv account as I have an infant that watches the kiddies channels hence why we agreed to take the special offer in september. He advised that he cannot re connect it. I then advised him that I am a customer service supervisor for 12 years. Customer service is suppose to be the ideal key in a company. A supervisor can make that authority and I asked him to tell his supervisor to do so. He then said that his supervisor will reconnect it after calls are pulled and investigated. I was promised by sello that I would receive a call by the end of the day, it is now monday and I still haven't received a call! Which is absolutely pathetic service for such a well known company, considering how irate I already am. They just seem to be running away and ignoring the problem instead of solving it!

The third screenshot is off the facebook messenger conversation with dstv on sunday 10 february 2019. My husband advised them the exact samething, and they said they would investigate. Why was I false promised that I would receive a call on saturday? Why are we still receiving sms's that reflect an installment of r788.00 every months? Why were we not advised that this promotion or deal ends in november? You are too quick to disconnect our dstv before investigating and that makes me even more disgusted at this pathetic service. What kind of customer service is this?

Now I want all 03 calls to be pulled out to hear as I want you to hear every conversation. The conversation I request is the first. I want to hear it and then I can go forward with getting attorneys involved.

1. Busiswe call that was on the 24 sep 2019 @14:115

2. Bothshelo conversation with myself that was on saturday 09 february 2019 around 07:00 am

3. Sello conversation with myself that was on 09 february 2019 around 07:18

I will then take this up further with my attorneys about, false information given to customers, false promises given to customers and bad service of just going a head and disconnecting my dstv without having the decency to investigate! I want to also be reimbursed of all the airtime that my husband and myself have wasted on dstv!

I have attached all all the screenshots.

This email will be forwarded to all social medial including dstv on facebook and hello peter so that other customers can also view this experience. I actually feel heart sore for elderly customers/ customers that have been encountering this similar situation and is unaware know what to do going forward. Just remember a poor customer service experience always creates a negative impact on your business no matter how established it is... Companies delivering poor customer service lose customer loyalty, return business, profits, reputation and employees in the end.

I expect to be contacted asap

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Lancepetersen
, ZA
Feb 15, 2019 5:05 am EST

I am currently in exactly the same situation. The promotion was offered to me in October which was subsequently loaded for me on 25 October 2018 and said it would run for six months. From 01 November i was paying the R699 but suddenly in Feb my service was disconnected. I have subsequently been re-activated and disconnected 3 times! Now they said the offer was valid until December 2018. That was not what the call centre agent told me... i am struggling to even get the Team Leaders to sort this problem out for me.
I do not want to deal with the call centre agents. The team leaders are acting as middle men between me and the decision makers which is irritating me. They claim i cannot be put through to the escalations department.

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7:35 am EST
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MultiChoice Africa / DSTV service suspended

I had my DSTV reinstalled after 2 years. This was on the 24th of January. I was told by a lovely consultant that I had until the 24th Feb to pay R475 rand which I took that there must have been a credit from my previous account therefore did not have to pay the full premium package for the month.

My online statement said I had 24 days to pay with date due being 27th Feb 2019. My service was suspended today 8 Feb 2019 for non payment.

I phoned the call centre to be told 1. the consultant was wrong and 2. The online account is wrong.
Also my last payment was in December? lol December 2 years ago. they could not even check a date properly never mind sort out my account.

Now I sit without service as they are too useless to know what they are doing and in no way can you get hold of a manager to sort this crap out.

How can both be wrong? That really cannot say much for DSTV staff knowing their jobs or is it just a lack of caring as come month end they still get salaries and who gives a flying f about the public paying their salaries.

So in a case like this who the hell helps you?

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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Is ComplaintsBoard.com associated with MultiChoice Africa / DSTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. You can find contact details for MultiChoice Africa / DSTV above.

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.