MultiChoice Africa / DSTV
reviews and complaints

On November 15th I had two charges on my account of which were fraudulent. I am from East Liverpool, Ohio in the United States and I did not authorize these transactions! My current phone company does not allow international calls therefore I cannot call to complain! I would greatly appreciate this getting resolved as quickly as possible! I don't use this company or it's services!

I made payments on 15/11/2019 and 16/11/2019 respectively for my services to be reconnected. which wasn't done. I then contacted multichoice call centre where i was told to send proof of payment as my payments weren't reflecting against my account number. I emailed proof of oayments twice and the call centre advised were received. I have been on facebook and whatsapp with them to try and get my services back on with no no success. The fb comsultant i have been chatting to via inbox asked to screenshot the proof of payment and attsch it to our chat box, which i did. They later said they need it in pdf format with the bank letter head, stamp and reference number. I sent the screechot with the payment reference number from the bank, banking details, date and time that the payment was made and reference number used which also reflected the email address i sent the payment to.as given by call centee yesterday when i called (which Andile from the call centre confirmed they received) and said she will escalate my query and my channelss will be opened in a an hour's time. It's the next day and I am still being asked for proof of payment with no channels opened. Your FB chat bot consultant is rude and talks down on people. It was rude of them to disregard everything else I noted to them regarding this query and only respond with the standard proof of payment requirements, which i hsve repeatedly been saying i sent...Twice already! I have never had to strugfle so much before for a simole reconnection, where payment is made amd received. My ref number is 7321019

I pay my account on the 15th of every month and in October 2019 after I have made the payment the next day my account was disconnected then I call the contact centre at least I was reconnected not being aware that I was charged for disconnection an this month same thing applies. Still I am not reconnected they are telling me that I have to pay R90.00 which I don't know for what as I have paid my account on time. Please help

The service I received from dstv was poor.due to your system upgraded it thrown my account out of portion.my id no is [protected] then u will see what i mean.I am feeling to expose dstv the way they threatened me.I was not impressed but more miserable when I left dstv n1 city.they use to debit my account 1350 but it system was upgraded and cancelled the that amount and went back to 904. After 3months or so they debit my account 1800 which I reverse and pay 904. Atleast they could've notified a person.realy the services sucks.they explain to me that I must pay that arears of 1010 so that i can continue with the 1350 and I ask them if i can pay it of.I even told them they can debit my account to 1700 and they said no

Ricardo dreyer
[protected]

I will make this sweet and short.

I had 2 accounts with MultiChoice, 1 premium and 1 easy view both separate.

In July I called in to MultiChoice to cancel my premium services, and for some reason the easy view debit orders did not make sense the amount debuted was more than what the monthly premium should be, I have just been so busy to call and find out what is happening, I eventually made contact with MultiChoice and I was told that I am being billed for showmax, so I asked them how is this possible if I had cancelled my subscription?
So they tell me that I have to cancel the show max services separately, only if they told me in the beginning, however I don't think this is our responsibility.
I feel that this is not my responsibility as I did not go to showmax and sign up for a showmax account, showmax was for free with the MultiChoice premium subscription, therefore it was MultiChoice responsibility to ensure that all services including the free services they give their clients should be cancelled.
MultiChoice has been debiting the showmax money off my account how strange is this, apparently showmax was linked to my easy account, how convenient for MultiChoice.

I just wonder how many people has MultiChoice done this to.

So dear MultiChoice hope this is the last request, I want my money you have debited wrongly from my account to be credited back.

Thank you

Good afternoon, I reactivated my Dstv services after relocating to Bloemfontein. I previously paid via debit order but was told that I should pay monthly via eft and they would send me the debit order from via email which they never did for authorisation. On 30 October 2019 I paid my account in full. On 01 November 2019 they proceeded to deduct the payment via debit order from my account as well. On 04 November I phoned customer care and requested that they refund me as I paid twice. They advised that they would and that it would be paid to me within 5 business days. Yesterday I emailed customer care as I had to date not received my refund. They suddenly advised that I must send the proof of payment. I proceeded to do so and was then informed that I would only be refunded within 14 days. I find this service UNACCEPTABLE. I was not informed on 04 November that they require proof of payment. The lady I spoke to today did not once apologize to me because their staff is incompetent. They would not let me speak to a manager. How can you treat your customers in this manner? I hereby request that my refund be processed today, it is due to your fault and incompetency that this occurred. I am shocked and disgusted in the manner in which I was treated. Regards, Mariska Cope

I requested for my dtsv to be downgraded to conpact from.premuim on 27 because payment date is 28th om.the 29 I.phoned as it was still not downgraded spoke to phumeza she told me its scheduled but still pended and told me downgrade will happen and I told her I was suppose to happen the prevouis day I was away on business I came back 31st october dstv was suspended after almost 2 hours of phone calls and 3 different consultants it was activated happend again the 7th november was suppposibly escalated so that my ccount balance be rectified today 12 november again supemded and jasmine n supervisor-manager told me I must pay the amount to be reconnect ed but still told me its not my fault and said she will escalate AGAIN for the third time cause my query has not been dealt with why must I pay for consulatant incompetence dstv really provide poor service with poorly trained staff

Hi

I'm sending this Email to complain as my DSTV is cut again.
Every week I need to call and ask why and I'm told different stories.
Last Week I was told you made a Mistake and it is me that is suffering from all this.
Can you please attached payment and allocate them and the reconnect my DSTV.
Please reverse all the re-connection fees as it is not my mistake.
I'm about to give on DSTV and I have been a loyal customer for a long time.
I will take it further if this is not attended to.
I spoke to Thabiso who was unhelpful and when I asked to speak to the Team Leader Sfiso, I was told he is on Lunch. I ave also attached Statements that he sent of which he couldn't explain himself as I see the closing balance was zero for 2 Months and R50 owed to me and R464.75 owed to me.
My Payment Date is the 20th of November, why is my DSTV cut on the 11 of November.
Is this how you assisting your customers.

This has been going on for the past 2 Months.

I know I have one Payment Date and one Amount. Why am I suffering like this?

Please also employee people who know what the doing and train them properly.
Regards

Good day

My id number is : [protected]
Customer id : [protected]

I am unsatisfied with a service that I recently received from you call center. I recently bought a new decoder and called in to transfer my services from the old decoder to the one I recently bought. It has been working fine from the 25th of October up until the 9th of November. I logged in onto my account and it showed me an amount of r525.60 that was due and my services were disconnected. I logged in again today (10 November 2019) and it showed an amount of r512.00 that is also due today. I called in again and was advised that the payment that I made went into the old decoder which is strange because the correct decoder is the one that has been working fine, they advised that the old one was never disconnected after I had asked that it be discontinued and my services transferred to the new one. I don not have an active working service and my installment is only due on the 26th

I am writing the review so that multichoice and pricleock knows that I have laid a formal complaint with the ombudsman.I have been paying my account each month...when They debit me R 300 or R400 more I would reverse the payment and make the correct payment each month.I have go through with the consultants step by step showing directing the payment trail.And still ahhh sorry neh but we need to escalate to price lock and now I don't have any viewing and I have to wait 24 to 48 hours before someone calls me.This is disgusting.The way you treat your customers..when my contract is finished i will be finished as well.Terrible service.

Am flipping furious with this incompetent Evelyn Ramonyai at DSTV call center, she lied to me and said her boss will call me because she is in a meeting and further than that she does not want to refund my money after paying they still cut my services. She further lied to me and said she will send me an email saying an email will be send confirming that her boss is in a meeting at 4pm and I will not get a refund even when after a paid. Reference number: [protected]-I13 I need my money now please.

I took a pricelock package about a year ago which was debiting a fixed amount for a few months after which it started rising. This amount has gone from R540 to this month R1400 which is ridiculous. The consultant tells me that I have another package active that's being deducted which is not right because before I took price lock I had a compact decoder which I was paying for manually. I never instructed anyone from multichoice to debit my compact account. I stopped paying for it because I had the pricelock package. Multichoice has illegally taken money from my account and I want it back.
Andile Mthethwa
ID [protected]

I'm Malehlogonolo Komane, complaint on the 31October 2019 I made a mistake and pay Dstv Via Capitec App the amount of R4445. 00 instead of paying R445. 00. I called Dstv using 0112892222 but they promised the money will be reversed within 24hours. I called everyday until on the 7th October they told me to go to walking centre. I went there but not help instead the manager told the consultant the only thing they can help is that that R4000 can be left into my account as credit. Plz help I need that money for my personal use that to pay Dstv that I manage to live without it.
U can reply at Bedfordview.sc.[protected]@saps.gov.za.

Last month after making my payment of R566 via eft to dstv I was told that my service was suspended, so I called the call centre right away and as always I waited for a long period before an agent took my call, so I explained my situation to her and she went through my account with me and came to the conclusion that I was in credit with dstv meaning I would owe nothing at the end of October this after a 30 minute call I might add, so knowing that I owed nothing I obviously did not pay my account. This morning I received a text message stating that my services were suspended so once again I contacted the call centre and sat for 38 minutes on a call with an agent who still couldn't give me a proper explanation to my query unfortunately due to my airtime running out I was cut off I even told the agent that my airtime would run out and if she could call me back her response was she could not call me back, loaded airtime and called again spoke to another agent for about a minute was put on hold for 18 minutes and finally the call was dropped. I haven't resolved my query still and apparently I'm owing money still. If we are told we owe no installment for a month obviously we will not pay so why now do I have to suffer due to an agent telling me this. Its6not my fault and I believe I should be able to pay my account by the end of the month because it was no error on my part. I also feel that my old dstv account is still being charged on my name since I canceled and changed over to a price lock plan of R549.

I have been in contact with your call centre since 20 September and I have spoken to 19 call centre agents since 14 October. There is an error on your side as my debit order was not processed in September or October resulting in my service being cut off. I have been reassured by numerous agents that they have resolved the issue, however this is not the case. Yesterday morning I received yet another sms advising that my service has been stopped. Can someone in a position of know how and seniority contact me to sort this out. Thank you, Linda de Caires | Customer No.: [protected]

Can you give me a proper detail why should I pay this 918, because when I call your customer service they are telling me there are many reversals they don't understand whats happening in my account and why should I pay this amount. They have been sending escalating this to finance of course with no response back.
I have been waiting for the calls but nothing, im lodging this complain because I call your customer service 3 times with no help.
Im suppose to pay 399plus 95 and showmax 50.
The other difference I don't know what is it for.

Can you please attend to this matter urgently

My phone number is [protected]

I subscribe to the Select package, and by no mutual agreement been changed to Family package. We I joined, I took the package that provided KYKNet 144 and for no other reason, now I'm without this channel and been moved to a package I did not agree too!

Was this not a legal and binding agreement that we entered into. If I do not pay, you disconnect the feed. But when you made changes, you can do so as you please!

I paid my Dstv family subscription at Shoprite Transaction ref [protected] account number [protected] . but on the self service app it still said I owe R155 which i did pay again via eft so can you please refund the R155 which I paid via EFT ref 259227 from account [protected] on The 5th of November 2019. Please do fix it

Kind regards,
Sammy Moagi

Am mulweli Ratshivhadelo I have a dstv that I pay R499 a month witch I have paid on the 4 of November on the 6 of November my dstv it was disconnected when I call the call center they said they I must send proof of payment and I sent but they are still charging me like I have paid after they gave disconnected but prof of payment shows I have paid before they disconnected it so I need help to resolve this and it end up making more money for dstv because i have to pay more

I, A B van Rooyen, paid my annual subscription during March this year (as usual) but tonight was blocked from viewing the channels I paid for. I never agreed to any change in my package and tried in more then one way to attract the attention of the decision makers at DSTV but was ignored. They expect me to pay more if I want to keep watching the channels I have already paid for. Please help me against the mighty Multichoice. My e-mail adress is [protected]@gmail.com