SUBMIT A COMPLAINT

MultiChoice Africa / DSTVaccount [protected]

Hi there my dstv account no 412 62997 . Please advice me why has a my account being with R1019.55 as have not rented anything in this last month and the previous amount R785? Regards Benica

DStv
Hi Benica Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: 0600603788
8:45 AM

DStv
Hi Benica, we apologize for the confusion, there have been system upgrades and that may have affected your billing but we assure you that won't be issue going forward, we are aware that there was an overcharge of R 120.55 on your account. Do you want the funds to be refunded or reversed into your DStv account as credit?
Benica
Hi there, I want it to be paid back to my bank account since I need to pay something else with that money asap
Please take note that the overcharge amount is R269.55 as i only pay R750 debit per month

DStv
You are on the R 899 Price Lock Plan.
Benica
This is not right. I have no new contract with a decoder. Just check the past few months payment on my account
9:57 AM
Benica
Can you please advise me when this correction will be made'?

DStv
You've been billed for R 899 Price Lock plan. You can also make use of our self-service platforms so you can always know what's happening on your account. DStv NOW App: https://www.dstv.co.za/app/ or website: https://www.dstv.co.za/self-service/ or Whatsapp number 060 060 3788.
Benica
Thank you it seem like you dont understand you put a contract that I have no knowlege and now you cant back my money . I will the complaint to hello Peter. Please privide your name and a ref number for this case
Please email me proof that am on this contract to [protected]@usaf.ac.za and from which date?
Top of Form

Bottom of Form
Top of Form

Bottom of Form
Type a message...
Conversation with DStv. Updated Today by You: Please email me proof that am on this contract to [protected]@usaf.ac.za and from which date?

Be
Sep 30, 2019

Post your comment