MultiChoice Africa / DSTV
reviews and complaints

Good day

I received da call about an upgrade on the 5/11/2021 contact [protected] we didn't finish the conversation. On the same day I tried calling back to cancel the subscription the lady at accounts said she will action it. I called again this week seeing my account has 3 decoders 2 active ant one that I cancelled loaded to be activated they said they will fix it. The installer called I told him that's cancelled REF [protected]-i268 spoke to lebo. Today I was checking my account it says I owe R2328.94. Whatis this for cos I cancelled on the first day? I called again ref [protected]-i281

customer no [protected]

Please fix my account put it on cash no debit orders and on a negative credit balance it was.

I checked my score on Credit Score and it shows that 3 accounts were added for DPP DECODER PAYMENT PLAN. I don't even know what that is and it shows balances of R 2630.00 R 1782.00 and R 1260.00. What is that for because this is messing up my credit score and I cannot take any loan and do any credit as I don't know where this coming from, I need Multichoice to remove me as I dont owe this money

I just need a reply this to be resolve

Rizia Knoetze
09:37 (1 hour ago)
to info

Hi I am Christopher [protected]
I have been waiting for my price lock package to be delivered for over a week now. Constantly calling to find out

Then I found out you guys had the wrong delivery address and contact number which I did correct with DSTV on numerous messages on facebook

Last night I was told that they new address was given to on the dot couriers for delivery today
Following the link I was given it shows the package was delivered yesterday

I will; not pay for something I did not receive
If it is not sorted out today I would like to cancel the package and I will be cancelling my current package too

I would like this sorted out today or goodbye DSTV and I will take it up further legally if I do not receive my package today and my account gets debited

Hi there

On 30 November 2021 I signed up for a new Price-lock explora,
I have to date not heard anything, about installation, and have not received the explora.

I have phoned in several times to DSTV, but all they do is escalate and nothing is happening. How do I go about finding out when I will receive my new Explora

Regards
Mrs PL Bilbrough

Good morning,

I am so frustrated with the service I have had from multichoice. Yet again another empty promise from you guys, as per our telephone conversation on the 5th of January you said someone was going to contact me within 48 hours, we waited and waited never mind the fact that we've been waiting since the 23rd of December last year☹

Can you please cancel this contract immediately as I'm tired of your lies and the worst experience I have had thus far? I will only reconsider this if an installer can come to my house today.

I paid R600 rands subscription for January 2022 at the end of December 2021. First week of January 2022 I received numerous messages that my service has been blocked due to non payment. I payed a further R530 in that week, I struggled to have my service reopened. After numerous calls I was told that both payments do not reflect on the system. I emailed the proof of payment numerous times. I kept calling until someone answered and made me to hold the call whilst they check. After about 20 minutes I was told that it is now fixed. No explanation was provided as to the two payments I've made. In the second week of January 2022, the service is closed again with the same reason that I did not pay. If the payment policy has changed, dstv needs to let us know that subscriptions are now paid weekly. This is the worst service I've ever come across. The next move, one will find their name at the credit bureau as a non payer. Is this a well orchestrated system? I can't be paying every week for a dstv subscription. Is there a competitor out there? I need to completely unsubscribe from this monopolistic cheating dstv. INCOMPETENT or CHEATING?

On 23 desember dstv wifi contacted me and did a credit check ect, I was apporved. They told me that my wifi will be delivered within 5 days.

2 days ago I phoned and a lady told me there isn't anything active, the next lady told me I should go to the nearest walk in centre (keep in mind I am 38 weeks pregant) I told the lady so I am going to drive all the way there just to be told that isnt how it works, no no they will give the wifi to you (guess what they said that it isnt how it works and the dont have the wifi). Okay so the next excuse was my application is pending and now the newest is it wasn't approved.

I have sended emails, I have spoken to 6 different persons.

And the most recent update was they tried to call me twice today and my phone was off, the only person that phoned me from dstv today was a consultant that wanted me to take a deal for a new exolora pvr decoder. I am so tired of dstv dishonesty.

And yesterday I was promised that I will receive the voice recordings and a manager will phone me. I dont think I even need to ask you if you think they did do that 😂
No response and no help!

We paid our dstv on the 15th december, on the 2nd January it was disconnected. We called the agents the 1st told me they made a mistake I must pay R50 for reconnection which we did, time went by we called again the 2nd lady said we must pay R120 and she dropped a call the 3rd lady told us that we R420 from yesterday until the 20 January which it doesn't make sense to me. I would like to know how are we billed? I can't pay twice a month that's not fair. My customer number is [protected] my name is Thabo Petros Mosia and my ID number [protected]

Phoned 4 times on 1 day
Customer care agent 1 put me on hold for 25min then I ended the call
Customer care agent 2 put me on hold for 24 min then I ended the call
Customer care agent 3 I could not hear and asked her to phone me back as I dont want to call again and hold on for 25 min... She did not
Customer care agent 4 I asked to speak to a supervisor or manager as no one wants to help me... Holding already for 20 min

The service really sucks and I understand completely why people are cancelling there subscribtion with dstv

Dear DSTV,

I have done as advised but it did not work. I also call your contact centre on [protected] and I was advised to visit your office at Ikorodu physically with the Decoder.

- I have a damaged decoder [protected] which had been swapped at one of your offices at Ikeja to a new decoder [protected] which I am currently using
- I made payment on 18-Dec-2021 and another payment on 22-Dec-2021
- When I spoke with your agent via email and phone call I was made to know that another unknown smartcard number [protected] is mapped to my profile. Please kindly note that [protected] is a Rogue account mapped to my profile as I never have any additional Decoder and have never assisted anyone to buy or register another decoder.
- I could see from MyDSTV mobile apps Transaction history that another payment was done on 27-Dec-2021. PLEASE Note that I am not the one that made the payment on 27-Dec-2021 but I am rather suspecting the owner of the Rogue account as the person that made the payment.

Please can you kindly unlink the rogue account from my profile to allow me enjoy the service that I have paid for?

I am attaching my valid ID card to this email as a proof to validate my ownership of the account [protected] and I can also be reached on my registered mobile number [protected] in case you have security questions for me.

It is so worried that DSTV mapped an unknown account to my profile and making me to be undergoing this avoidable stress over the last two weeks that I have been speaking to the contact center agents via email and phone calls on daily basis. Does this mean that DSTV don't conduct KYC for their customers before proceeding to merge a new account with a previously existing account?

My bill is still not correct. I am a 70 year old and have been personally to the Durban Call center to have this rectified. The staff on the ground also see the errors but it is the background people who keep making errors.

1. I keep getting Show max charged to my account -- even though I have not requested it and have asked for it to be removed.
2. I applied for a funeral policy but I have been loaded and billed for two repeatedly even though I have been in to have this corrected.
3. I cannot see my current bill. The "December" bill is actually November usage, so I cannot verify what I am being billed for.
4. Your Chat and WhatsApp communication systems are only in response to specific issues that do not include my issue.
5. Your telephonic agents take very very long to answer or cannot assist. I need to pay but I was told what I need to pay but what's on the system does not correlate nor make sense.
I am Mrs. R Nulliah account no [protected]; "[protected]@gmail.com"
Thank you.

I'm not able to watch showmax cause of error 402 and this is now the second week its on. I followed the sign in process with no success still, I attempted to contact your call Centre and I was kept on the call for more than 20 minutes and calls cut on my ears, what kind of organization does not have clear floor plan on customer complains? clearly you don't practice treating customers fairly. Yesterday my first call was 12:07 pm, 7:05 pm, 7:22 pm, 8:03 pm and today at 8:00am(consultant - Melisa). With all these calls no one can tell me what is the issue, I was told there's team leaders nor Managers on the flow, what a mess. I know how call centre operate and was shocked to be told there's no one who can assist. I JUST NEED TO WATCH SHOWMAX, is that too much to ask MultiChoice?
my id number is [protected].

To whom it may concern

On the 29th Nov 2021 I opened a new account with DSTV telephonically with ref no: [protected], however it that I over pay. The consultant whom was assisting advised me to contact the customer centre the next day of which was the 30 th Nov.

I then did as advised on the 30th, I called the DSTV and requested for a refund and I was assured that the money will be paid into my banking account within 7 working days. Till to date I still haven't received my refund of R1071.00. I have contacted the customer centre several times with no success, it seems like the agents are not well equipped as each time I call, I am being told a different stories or being placed on hold forever without reverting back to me whenever I request to speak to someone who is in a managerial position.

I submitted my proof of banking, proof of payment and ID to paseka. [protected]@multichoice.co.za as she advised me but now its almost a month still waiting for my refund. The Johannesburg call centre agents are the worst, they lack good customer service.

Kindly review my matter and revert back to [protected]@gmail.com. Your prompt response will highly be appreciate.

Regards
Sebelebele Matlhatsi
[protected]

Good day

I am trying to get hold of the movie "Klein karoo 2" on my box office since Thursday, the movie is not appearing on my box office

So from Thursday evening i phoned, these are the responses i received.

1. Reboot your decoder

2. Take out all of the cables and place it back in again

3. Download the dstv app

4. Speak to someone on live chat on the dstv website

5. The matter has been escalated for the second time

6. Take your decoder to the nearest multichoice branch.

Keep in mind ive wasted over R200 airtime and spoken to minimum 6 different people and still the matter havent been resolved.

This is not how things are supposed to work and then before writing the complaint i saw how many matter is actually unresolved and that makes me think if it is actually the money worth to support a business such as Dstv that cant even help customers.

The extra view for my 2 decoders has not been working for over a week now, DSTV keep saying the matter has been escalated to the technicians but still the problem is not resolved, I am not willing to pay for a service that I cannot use, this is just not acceptable. When we call are put on hold for hours and this is costing me airtime. My smartcard number is [protected]

Multichoice has no absolutely no integrity to even try to sort this out but a customer just need to keep quiet and pay!

I am constantly reminded that I have a contract to be paid but there is no urgency on dstv side to resove this.

Statements sent is not correct according to accounting department. If its not correct then it means someone is not doing their work!

1. You have a credit closing balance but you owe money
2. Opening and closing balances not corresponding
3. Double billed for subscription and access fees.

Dstv suspended my service but also has no urgency to sort out the problem. Should I be penalized for your incompetence? I would at least accept it if you reconnect the service while you sort out your own billing system.

I paid my multi choice account 30/11 R550. Since then they disconnected my dstv 5 times. Ive send them proof of payment, and still they not allocating the money to my account. Every 2nd day, its disconnected. I must buy airtime then to phone them, and then they make me hold for how long. This is really an issue for me, they not sorting it out
My cust nr [protected]
Id nr [protected]
Cell [protected]

Date: 11/12/2021
Time: 17h00

I called the customer call center number and my call went through to the Port Elizabeth branch and the call was answered by Jade.

I advised him what I need to be done and I also told him that while he is waiting for the info to upload on his system he must advise his colleagues to lower there tone of there voice, too which he replied that he cannot tell the system what to do, I told him that I am not telling him to tell the system what to do, I am telling him to tell his colleagues to lower the tone of there voice and he said that he cant tell them to that, so I was explaining him what i need to be done and he is telling me how many decoders i got under my name. When I tried explaining what additional features I require he is giving me a price, I tried telling him what extra I need, he is telling me to relax. That's when lost my cool with him.

How can a consultant tell a customer whom is paying for there services to relax. Is that the training the staff of multichoice goes through?

Very unacceptable and unprofessional service provided by a young gentleman. And the staff behind has no working etiquettes by showing some respect to the man whom is currently on a service call. It sounded like your staff was having there year end xmas party.

PORT ELIZABETH - worst branch i ever dealt with in my entire time with multichoice. Seems like that branch was a party house and i called at the wrong time.

Oh yes, I did mention to Jade that I am going to lay a formal complaint against that branch and him and his response was that I can go ahead and do what I want to do. ( ATTITUDE ! )

All I wanted was for my dstv package to be reinstated and the total debited from our account.

Sorry but i am in the logistics industry and my wife is in retail and we are dealing with customers on a daily basis. We are taught on how to handle customers needs and wants, politeness and respect is the most important trait in everyone's line of business, unfortunately i did not receive this on this phone call.

Had a problem with xtraview tried multichoice consultant they fixed the problem but after few hours the error was showing again. Called the antenna expert company who said the problem was the eye and changed the eye. The problem persisted after few hours. We've been trying to call them ever since the 28th of November, always they are promising to come till today they have not arrived at my place. They are now no longer answering my calls. So please help because I have paid these people.

We have been having issues with our extraview connection for months and we have been told by their agents that the problem is on their side because they have to break the connection and reset it. the customer must be given the service that they are paying for
Obo David Sliers/ ID [protected]/account number [protected]