MultiChoice Africa / DSTV
reviews and complaints

I ended My services online the end of October, yet I was debited in December. I have tried to resolve this through submitting a complaint online at the dstv web site. I have had no feedback as of today the 8th of December 2021. I also contacted the contact centre and explained the situation to one of the agents, the agent said this will be resolved, it has not been resolved.
My account number is - [protected]

My showmax stopped working when I disconnected one of my decoders. I have been trying to link it to my active decoder, my case was escalated 10 days ago but everyday I am being told that there's no feedback yet from technical team. I have tried contacting DSTV in all available platforms and I am not getting any assistance. Reference number is [protected].

On 3rd December 2021 I made a call to a Mark [protected] who is supposed to be the boss of a DSTV installer in Henley on Klip Ewelme Road it took a number of phone calls to for them to come out after they promised they would be there in1 hour in two hours and so it went on until they eventually arrived at 6 o'clock at night and then installed a new supposedly LNB and over charged me for it as you can see on the photos attached. When I enquired on the Saturday that the secondary decoder was not connecting he then said he would he would come out on the Sunday 5 December 2021 at 11.30 he would phone and get to me about 12 at 12.30 I phoned to see where he was and he told me he was at a job in springs and would only be able to get to me 2 hours later. At 3.30 I again phoned as he hadn't arrived and was told he had asked if I would be home all day and that he is still busy he would come, obviously by this time I was not very happy and moaned at him. He didnt arrive on Sunday after waiting until 8 that night. When I tried to get hold of them they did not answer my calls. I subsequently got another installer out who checked the LNB and found that it was not a new one and was faulty. I had to resort to getting someone else involved to try phone them to see if they would answer the phone which they did and when advised that I was going to complain they now want to come a fix the issue I am not very sure that will resolve the issue seen as they have overcharged me for the LNB. The actual installers name was George [protected] and I believe works for Mark.

Regards
Heather Kidson
[protected]

Please do something about repeating the same jokes/ stories for months on end. I am sure that the some jokes/stories have been broadcasted more than fifty times, Surely there are other fillers you can use just before the news at 19:00 on channel 144.

I just feel that you are challenging my intelligence by expecting me to hear and enjoy the same story/joke being told over and over for months.

I Raymond Murray [[protected]] have had DSTV [full package] and its predecessor [MNet] since 1986.
I have been involved with Satellite installation since 1995, and still are.
I get an advert on my cell and computer advising me that the monthly premium amount is dropping to R699. Wow!
I hen get an invoice through my phone demanding R866! I tried to phone DSFV office but all I get is a lady in PE who, like a robot keeps telling me that I don't qualify for the cheaper rate, [how I must qualify I have no idea] and I must pay the amount invoiced or i will be cut off immediately!
'Something smells rotten in the sate of DSTV' [to quote WS] this could so easily construed as that evil word 'discrimination'.
Please investigate and advise!

In October 2021, I phoned the DSTV call centre and cancelled my subscription. The consultant confirmed that no future debit orders will be processed and that my subscription was immediately cancelled.

In November 2021 the debit order was processed despite the cancellation of my subscription. I contacted the call centre on 24th November 2021 and they confirmed that my account was in credit for R 539.00 and that they will process a refund into my bank account within 24 hours which did not happen. Refer customer reference [protected]-I76

On 1st December 2021, I received a text message confirming that my subscription was reactivated. I contacted their call centre several times to confirm who had activated the subscription. The last agent I spoke to (Christel) who was more knowledgeable than the rest of them told me that the subscription was automatically reactivated by the system and that she will escalate the issue with their Cancellations department - She also confirmed that it was a system error. I am not too sure why they just don't get this bug fixed so that they will have less customers phoning into their call centre. Refer customer reference [protected]-I85.

She also confirmed that she will not be able to cancel the debit order due to the refund that is currently in progress and that it takes between 7-14 working days to process the refund into my bank account. The previous agent I spoke to confirmed that the refund will be processed within 24 hours which was a blatant lie.

Christel confirmed that once they process the refund (who knows when) I must then contact the call centre once again to cancel the debit order. Surely, they can get their software in order so that it does all of the cancellation processes automatically.

I would like to lay a complaint regarding the most appauling service I ever receid . I called in today from [protected] regarding my account [protected]). The lady seemed as if she was unable to assist with my query and asked to put me on hold while she gets assistance, I ended up holding for 30 min on the call while she put me on mute and went about her business as she did not get back to me. I am certain she was hoping that I would lose my patience and drop which did not happen. I later ran out of airtime and the call dropped. This behaviour is really disgusting as she could have advised if she was unable to assist instead of wasting my time and money. I hope to receive feedback regarding this matter as soon as possible as I truly this should be a straight dismissal and this is disgusting service.

You buy data to receive assistance you online for almost an hour without any once attending to your inquiry

Im online now for almost 45 min: no assistance.

Your agents phone me for activation, when I confirm my problem the don't asits or at least tell me more or less what to do:

this in my inquiry please some one assist?

Good day

I have the decoder but lost my customer care. Kindly assist so I can reactivate my services?

I do not have a special DSTV now and no internet connection at home?

Please note,
Smartcard no [protected]
Customer No: [protected]

Good afternoon

I requested the service of an installer on 8 November. They quoted me R600.
On arriving at my place I was told that I needed a new LNB and that I needed to move the satelite dish because there was no signal at that spot. They removed the dish and proceeded to install it on the roof. They wanted another R800 for The bracket. I thought that was a bit much as I was told that I now needed to pay R2100.00 plus an additional R800. This was exhorbatent...
He then suggested that we use my neighbours dish which was not being used.
I specifically asked if this would solve the problem and I was informed it would. I then paid them R1600 plus R500 in cash.
My satelite connection is still not working. I requested the invoice numerous times but to no avail. The installer is Mr DSTV -[protected].
My contact no is [protected].

The incident started with me using the signal due to bad weather on the 20th of November 2021.During that time I could not watch the F1 qualification rounds. I then called your contact center to at least allow me to watch the Boks vs England match. It was sorted but with some channels not playing. I was told that I have poor signal strength.I was told to take the decoder to the nearest service center.

This morning I went to the nearest service center (Maponya mall) to my amazement it was closed...mind you it is the only one that most people depend on in Soweto.

I came back home and called your contact centre, the agent instructed me to reset to default factory setting which I did .From then on I had no signal on both the primary and secondary decoder.I could not go any further on the installation wizard.

I couldn't watch my favourite sports and channels for the rest of the day.I subscribed to the premium bouquet because I wanted to watch live sports.I am deeply disappointed by your service and the closure of the Maponya Mall service centre on Sundays.

Mr.M Mofokeng
ID [protected]

on the 17/11/2021, my DSTV connection was disconnected because they say I did monthly subscription premium reversal, to my surprise how can you do a EFT reversal . I called them for several times, sent proof of payments but still no positive outcome, what frustrates the most is that you have to repeat the same thing a thousand times every time you call.

I bought a decoder from DSTV in October 2021 online on their website https://getdstv.dstv.co.za/. The money was deducted from my Visa Account but the decoder never came. I have contacted them several times on email, twitter, Facebook and their online chat but nothing seems to work. recently they are not even replying to my mails. I have attached proof of order from DSTV website and the payment was deducted from my Debit card. The Help team at DSTV is aware of my issue but haven't resolved it as yet

We have been waiting for more than 45 minutes to get in my husband had an heart operation and can't be up that long . 6 lots of people came out an no one go in it not up

We have been here the previous day and nothing is still working

Dstv offered me 2 explorers decoders and I took them only 2 days to deliver, I received them mid august but till now their installer did not come but every time monthend they go to my bank and attempt to debit and leave me with bank charges, I emailed them several times complaining but still they do nothing I ended up telling them to come and fetch their decoders as they don't care about customers

I here want to complain about the unfair treatment that I received from the manager of Multichoice in Newcastle KZN, I went there to change back the ownership of my decoder A302167473 because it was changed to someone's name without my permission. His attitude toward me it was completely bad and no his position I don't think he has to treat me in such a way.

Been having problems with Xtraview for a month no. Advised to get installer to look at the problem. Installer advised that we must get a new xplorer. We did and the problem was never resolved.No one at DSTV could help. Installer came back in 3 separate occasions, nothing wrong with hardware. Have made more than 10 calls to the call center taht adds up. To more than 5 hours on the line with them. Still they not getting back to us, or resolving our issue. Now they telle they have other customers as well, after I have been struggling with them. Now for a month

Error E143 was displayed on the secondary and third decorder.
REF: [protected]

Calls have been made from 24th October and still not resolved.

We have send the decoders in, for testing. bring it back home, plug it in and it works for 2 hours and the E143 error is back.

We have contact two external technicians to check and rewire and they cant fixed it, the Error is still coming up. E143

We have call and called and someone is calling us back... but nothing.

new decoders needs to be given or a solution needs to be founds asap.

The service has been terrible.

Regarding your false advertisement on your websites were a premium subscription u get the following:
Catch up
Record programs
Pause live tv
And have access to movies
But now i understand thas a false statement because now i have to pay a R105, 00 to access what u say u provide if i am a premium subscription holder.
Strange how things change .
I would like to get this resolved as quickly as possible. Its a shame that a person don't be het what they pay for and still pay on top of a service to get serviced

I recently bought a new Explorer 3B decoder at PEP. After connecting it I found out that it doesn't record nor catch up "services not available in the country" I took it to the nearest branch in King williams town in the Eastern Cape and they told me that they have fixed it whereas they never did. I called the call center and they told me that the new decoders take 48hours to load information and programs so I should give it time. After 3 days of waiting I went back to the King williams town branch, they told me to leave it there for 2 hours and then fetch it. I came back after 3 hours and they told me that they have changed it with a new one. I took it home all to find out that it was also faulty, this new decoder looses signal every time I change a channel, I have to reboot it and then change channel. Please assist. I payed for a new decoder but I keep on getting faulty second hands. My contact number is [protected]

I was watching the LPGA last night (12 Nov) on channel 213 and was so frustrated as DSTV were advertising themselves (same ads over and over) every 5 minutes and breaking transmission. It got to a stage it was so annoying, that we turned the TV off. We are paying to watch Sports channel and not DSTV advertising themselves. We will definitely consider cancelling our subscription should DSTV continue in this manner.