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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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11:51 am EDT
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MultiChoice Africa / DSTV dpp

Good day.

I am appalled by the service I received today at Multichoice from a consultant named Mapule Manoane, I called in to activate a new Dpp decoder and the consultant was extremely rude, I was making remarks about the decoder whilst on the phone and she was so quick to tell me how she will hang up on me coz she's not obliged to help me. Confused as I was I asked her why she will hang up coz I wasn't even talking to her. I requested for the supervisor who introduced himself as Musa and she told me to hold with attitude the supervisor took the call and whilst on the call with the Supervisor I could still hear her at the background swearing and cursing. It is extremely disappointing that we pay so much and in return get such service from rude consultants. I would appreciate to hear what senior managers have to say about this. It's amazing how Multichoice is rated the best in customer service yet we get treated as if we don't pay for the services.

Regards
Bongiwe

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6:34 am EDT

MultiChoice Africa / DSTV dstv installation

Good day,

I am highly upset with the service i have received from DSTV(multi-choice).

On the 20/04/2018 i purchased a dstv single view 5S decoder.

a week before on the 15/04/2018 i called in to the call center (using my fiances phone ********** 275) enquiring about purchasing a new decoder and what it would take and how much would my prorated fee be from the 15th to the 20th of April.(but i was not told that if i purchased a decoder without installation i would need to still get an installer to come in to assist with the installation as i already have a dish and cabling and thought i could just connect my decoder and start watching dstv.)

on Friday 20th April 2018 I called( ********** 475 My Number) in to the call center and spoke to katlego qhoboshiane(who did not ask me about installation or anything of that sort)

i then got home around 10PM that night and tried connecting my decoder only to get an error message about connection by the step 3 of 4(installation wizard)

i then called into the call center to speak to a consultant who could not assist me and a manager who was not understanding my point that i can not pay for an installer to come in as i was not told by any consultant during any of my conversations that i would need an installer to come in to assist with installation even though i had a dish.

i also refuse to pay the R406 that was due yesterday as i have not used the decoder at all as yet and got pathetic service from a manager in the call center insisting that i must pull my own money out to pay an installer to assist with my problem and that he would not be able to assist in pulling the calls i made using my fiances phone, to listen to the calls i made prior to Friday, as she is not a DSTV customer which i feel is nonsense reason being that you should be able to pull any call with any number whether a customer or not (as i know this because i work in a call center).

i would like to receive feed back with my Query ASAP as this service unacceptable.

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11:54 am EDT
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MultiChoice Africa / DSTV glow tv

We are paying for a full package DSTV which has many repeats and now to my display DSTV removes Glow TV, the one channel, other than the sports channels, that I was enjoying thoroughly. What reason could you possibly have for removing the channel especially since viewers would have been watching the various series on a daily basis. Now in the middle of the series, DSTV cuts off Glow TV. One of the few Indian channels and it gets removed. Totally disappointed and especially this was done without taking in account the feelings and opinions of your viewers.

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2:30 am EDT

MultiChoice Africa / DSTV unethical behavior

On the 17th day of march 2018 1 of our decoders was flagged for piracy.we reported the incident to dstv office in Port-harcourt Nigeria for a possible resolution. Our facility was visited by an official Mr. Chris and he said we are on a wrong plat form and migrated us to the mud commercial platform which is not acceptable because our facility is being occupied by Europeans, Indians, Chinese, Senegalese and south - African.We have complained to mr. chris who's assistance to the matter is very encouraging, but we have waited for more than 3 weeks and still counting for his boss mr.adeniyi balogun to give the go ahead for them to return us to the platform we were before.we have also sent an email to mr.adeniyi balogun concerning this issue but still no answer.Life now is so miserable in the camp as the residence here find nothing interesting to watch during their leisure time.we are using this medium to plead for a swift response to this issue.Here is the smart card number that started the whole mess ( [protected])

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Update by Diagboya
Apr 21, 2018 2:32 am EDT

Hoping to get a result as soon as possible.

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1:28 pm EDT

MultiChoice Africa / DSTV packages

Good evening
To whom it may concern
In Febuary I received emails saying that for March I could get premium package at 599.
I then went on line and switched to premium it then didn't discount to the amount at offer I then phoned in the 28th Feb, reference (my account number)-i55 lady said she would sort it. Next month March I receive sms do you want to continue with the special price reply yes? I replied got that discount for April yet March's discount is still outstanding call again (my account number)- i65, lady tell me sorted in fact to ladies worked on my account that day... still not sorted ... speak to messenger ~lmb no help from them.
Go into store (my account number)-i75 being told it's sorted still not sorted... call again -i83 or -i85 being told it sorted still not sorted could someone please sort this out as it's very frustrating being told to pay a bill which does not exist, every time my pvr settings gets switched off then I need to make contact to get it working how much more times must I contact dstv to fix an internal issue even after receiving and apology email saying it's sorted ?

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8:34 am EDT

MultiChoice Africa / DSTV accounts and call centre

DSTV Customer Number, account in the name of W Braine.
On 17 March I responded to a DSTV advert offering me a full year at the current (pre 1 April) price if I paid before the end of March. I contacted the Call Centre and was told that if I paid R9 614 I would qualify for the offer.
I paid R9 614 that same day.
On 20 March I received an sms telling me to pay an additional R374.
I contacted the Call Centre using the Durban number at 09:17. The agent I spoke to told me that the records indicated that my account ran from 1 April, which was why I had been charged the increased rate. He told me that he would escalate to arrange changing my invoice date to 17 March which would have the effect of removing the outstanding balance.
On 14 April I received an sms advising me that my subscription was up for renewal and that R799.33 (not the original R374) would be deducted from my bank on 18 April.
I phoned the Multichoice Call Centre at 12:57 on 14 April and spoke to Rabia. She assured me that as the issue had been escalated nothing would be deducted from my bank account.
18 April R799.33 was deducted from my bank account. I did not phone the Call Centre again because it appears that they are unable to deal with this matter.
What I am seeking is a refund of the R799.33 which was deducted from my bank account in contravention of the promise offered by the special offer, together with an assurance that my account will come up for renewal before the end of March in 2019 so that I do not have the same problem again.

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Update by Ann Braine
Apr 19, 2018 4:51 am EDT

Ntombi from Multichoice phoned me this morning in response to a customer satisfaction survey I completed, and the problem is now resolved. She promised that I shall received a refund within the next couple of days and that the problem will not recur going forward. I am now happy.

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8:32 am EDT

MultiChoice Africa / DSTV service and incompetence

They need to get their information right - I am very unhappy with DSTV staff they are not helpful at all, I did not have DSTV for a few month as my decoder broke and went in for repairs on the 29th March I had sent an email requesting how much I should pay - in the meantime I have moved as well so I asked for an installation company as well - I paid the installation R450 and was told I needed to pay an overdue amount of R364.13 and a re-connection fee of r50 + a pro-rata amount of r141.97 + r24.68 = r1030.78, I have been with DSTV for a while and I know I have to pay my monthly subscription however who on earth wants to pay for DSTV for a few days it just does not make sense, why did they not give me my full amount when I asked for it where am I suppose to get an additional amount of R599 on the 16th March - when my pay date is the 30th March - You have disconnected my account and yet when I went to pay DSTV your email staff told me to pay R630 when I got to the shop to pay they told me to pay r580 nevertheless I paid R630 now you disconnect my DSTV and I get told to pay on the 7TH when it is not even my pay date - I am very disappointed in the service I have received and feel this is unethical. Please look into this matter and get a manager to assist me!

To date they have reconnected my account yesterday then suspended today - your staff are incompetent and not addressing the issues correctly.
On the 29th March I asked for the amount I should pay the next day which is the 30th for my pay date they told me I must pay R680 when I went in the store the cashier had asked me why I am paying R630 as I only need to pay r580 nevertheless I paid R680 then on the 6th April I get an sms again to pay really?! I have been asking and fighting about this since the 29th April the consultants kept insisting that I should pay on the 7th as it is my pay date!

They made a mess as my date is the 30th now it is my fault it is the middle of the month I paid account that I got from dstv now there are additional amounts added in the middle of the month! this is unethical and truly not fair as when DSTV staff make errors we the consumers are responsible for it and everytime I ask for my account balance it changes.

I just need proper assistance and I need to deal with one person.
Unfortunately I have a budget and I stick by it so you can keep my dstv suspended as it is 17th April - my payment date is the 30th and I have paid what I was told to pay, so unfortunately with you mistakes I can only afford to pay on the 30th April.

My contact number is [protected]
email is [protected]@everitt.co.za

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5:53 am EDT

MultiChoice Africa / DSTV bad service payments

Good day

I normally pay on the 10th of May. Ones a year so I can get the 12th month free. I paid late last year because I was not warned early via decoder. Then DSTV change me to a monthly client without telling me and not on the 17th of April not 10th of May I now have to pay meaning my 12th month I am loosing out on as everyone can see I always pay ones a year.
Please call or contact me
Cedric Masella
[protected]

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11:37 am EDT
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MultiChoice Africa / DSTV dstv upgrade call centre

ID [protected] I phoned the call centre to upgrade from access to the compact package. Agent assured me that my new installment will only be due on the 25th of April 2018. She even confirmed that the amount would be R525. 00. On the morning of 14 April 2018 my connection was switched off. I visited the nearest office to query this and they said there's nothing they could do we have to pay first. I am very unhappy with the service as at this moment I do not have money to pay the amount they requested. I spent R50 airtime and spoke to 3 different agents on 14/04/18. I need my services to be reconnected and someone to call me to apologize for this inconvenience asap

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Update by Nessa.may07@gmail.com
Apr 14, 2018 11:41 am EDT

Very unhappy about dstv switching me off after they told me my payments is only due on 25/04/2018. I have to sit without dstv due to their incompetence

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6:40 am EDT

MultiChoice Africa / DSTV dstv account id: [protected]

Good day,

I am very frustrated at this point my dstv was disconnected two times in the last week. I have send yoy a proof of payment of R290 that was not allocated to my account and its still not allocated! My account due end March was R284 I paid R290.. I added a explora on 3 April amount to connect was R348 and I paid R350. So do I do not know who cant do maths but I do not owe anything on my dstv account.

Please do fix this as soon as possible! I am going to the media if you dont fix this very soon! As I said its been a week since Ive send you proof of payment and still it doesnt show!

Please fix this and contact me urgently!

Regards
Petro de Lange
([protected])

Sent from my Vodacom Tab

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4:48 am EDT
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MultiChoice Africa / DSTV incorrect billing for explora

Good Day,
I contacted DSTV to please make arrangements to come and fetch the explora and dish and cancel the two year contract effective immediately.

I refuse to pay R2276.16. This is pathetic and ridiculous, every single week I contact them with the same query. Literally every Friday or sometimes twice a week since the beginning of March, when I switched over to the explora. If my viewing isn't blocked then I get incorrectly billed.

Last Friday it was supposedly fixed where I had a credit balance of over R900, my balance due for 5 May 2018 was about over R800. And now my balance shows R2276.16. I informed the lady who assisted me last week, that if this continues where I have the same query every week for the next two years, then she must rather cancel everything and come fetch their goods. I'm really fed up, there are incompetent people working in their accounts department who keep billing me incorrectly, then they block my viewing.
I request that they reverse the charges and cancel the explora contract and come fetch their decoder and dish. I have no further interest in DSTV anymore because I'm really fed up with the same ridiculous queries every week. It's never completely resolved resolved, it's really annoying to contact them every week for the past 5-6 weeks regarding the same issues, they resolve the matter at that moment, then a few days later I get billed incorrectly again - so they say that I'm being incorrectly billed for the wrong package and not the explora - they fix it and a few days later the same problem, and so the process continues and repeats.

This has really put me off and therefore I would rather they cancel everything, than me having the same issues and problems for the next two years.

Regards
Eugene Muller
Customer code: [protected]

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1:42 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MultiChoice Africa / DSTV has left an official reply on this complaint.

MultiChoice Africa / DSTV refund

I overpayed my subscription on the 31st March 2018 and 3rd April respectively. I was advised to send proof of payment, copy of ID, and proof of account. I could not access the bank or my internet banking at the time. After the bank sent me the proof of payment, I forwarded the following on Saturday 7th April 2018, 11h28:
1. Payslip as proof of banking.
2. Proof of payment (which was Unfortunately privacy locked)
3. The two sides of my ID card.

I received no message from the consultant acknowledging receipt of the documents. Which I followed up on Monday, 9th April 2018, 6h56.

She responded on the same Mondat at 7h02 with a simple "Please be advised I did not receive any documents!"

I resubmitted on Monday at 7h09.

7h27, Her response was that please be advised your email reflects as blocked to receive my email. (I didn't make any sense to me since we were communicating via email)!

I frustratingly asked what is it that I must do at 19h39.

17h51, She advised me to resend the docs.

At 20h05, I realised the proof of payment was locked which cleared what she meant by emails blocked. I apologised for the oversight and re submitted.

09 April 2018, 20h48: please be advised the documents were received and processed the refund. I responded and said my THANK YOU's and was advised to check on Tuesday.

Wednesday, 11th April 2018, 15h37, I informed the Consultant that the funds are not reflecting as yet.

Thursay, 12th April 2018, 7h57: Please be advised I re submitted tbe refund as it was not approved! I will check it for you or will receive a call if there is something wrong!

I acknowledge that I am not your only customer, and that your consultants are not working on my query alone. Not to mention that I do not know when is she at work or not!

I need my refund and it is long overdue.

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5:33 am EDT

MultiChoice Africa / DSTV price lock account

ID Nr: [protected] Delmanique Pfister
Die Riffel Mondplaas Jeffreys Bay
Tel Nr +[protected]

To whom it may concern,

I have been trying my best from my side to clear the mess DSTV has made on my account.

I joined the price lock plan for two years end of 2015. I had a debit order in place but the debit orders stopped going off my bank account after a successful while and the DSTV system switched me over to "cash"; which I wasn't aware of. At that stage in my life I was never one to check my bank account and always have funds. One day, months later my DSTV was suspended; so I called into the call centre to enquire. I was then told that my account was on "cash" and that I have an amount outstanding of just over R5000. I was so shocked but understood the situation and no one from Multichoice made an effort to inform me, months went by and a huge balance grew on my Price Lock plan but I agreed to pay this off on top of my subscription.
Multichoice confirmed that they had my banking details and that debits will start again. For a month nothing happened and no debit was made from DSTV side. I then called in and enquired about this. They said they had no banking details. I then gave my banking details again. The same thing happened and no debits were deducted for 2 months. Now my outstanding balance has grown which put me in a financial predicament with increased instalments. This was not fair on me. It carried on like this where I eventually started sending emails to please start deducting repayments as the balance is only going to get higher. I can afford R899 per month as per my contract but not R2000. This means I was under financial stress. Then debits started going of my account; every month. It was different amounts each month but I was happy that they resumed the debits. Assuming Multichoice is a capable and knowledgeable company, I assumed they knew what they were doing by taking this money from me. Multichoice was in control of my bank account and could take any amount up to R2000 as the arrangement was for around R1700-1900 per month. I agreed to this after putting myself under financial stress, just to get this off and paid up.
The debits went on for quite a few months. By 5 January 2018 I received an sms on my phone from Price Lock and I quote the sms (which I still have as proof) stating the following:
From: +[protected]
Your DStv Price Lock contract ends today. Your payment of R3610.13 will be deducted on 2018-02-05. Thanks for taking your DStv Explora on DStv Price Lock. If you'd like to take out insurance on your DStv Explora, reply YES and we'll call you back.
The balance at that stage was R3610.13 which seemed a bit high for me but I left R3800 in my bank account and was okay with it going off and settling.

This was going to be deducted 05/02. On 5 February a debit of R6961.48 went off my account; which was returned unpaid as I didn't have these funds available, as per the instruction from Multichoice Price Lock. I only had R3800 in my account. I called DSTV immediately the following day (check your records) and complained with the accounts department. They said I had to wait until it shows unpaid on their side and then they will advise. No one contacted me after that.
I then in February asked to cancel all debits they have on my bank account and that I will pay this manually. I paid this R3610.13 manually. I now, at this stage owe DSTV Multichoice nothing except normal monthly subscription going forward.
Then my services were suspended again and when I called in I apparently still had an outstanding balance of about R5000 in Feb. By that stage I was very angry.
My services has been suspending for a few weeks now since February (we are at 12/04). It happens every week because no person is fixing my account. So the system keeps cutting me.

By the end of March (not even a month later) my balance went up to R10, 000! How in the world is this possible? It doesn't make sense at all. I had a lady who helped me at the call centre called Tshepiso. I sent her the proof of the sms and she reconnected.

I then paid March subscription including a re-connection fee of R50 plus my insurance premium. It was not fair to pay a re-connection fee but I still did that as well on top of my subscription.
So I do not owe multi-choice anything and there shouldn't be a balance of R10, 000! I have been patient for months, asking and begging.
I am now requesting nicely again to clear this mistake off my account as soon as possible. I have called Multichoice enough, I have wasted hundreds of Rand's in top up airtime on phone calls from a cellphone, I have been treated unfairly with no clear communication from Multichoice, after numerous requests to get clarity.

I have requested my statement from 2016 to now, more than 3x times; I haven't received anything to date. All the marketing emails come to my email address, but not my statement.
I need a response to this formal written complaint please and the response must be in writing.

I really feel I don't owe anything; DSTV was in charge of my bank account and debited amounts successfully. By 5 January when I received my sms to say my Price Lock is ending and that the last payment including subscription will go of on 5 February, I was very relieved. This amount was paid to Multi-choice, so I really don't know how an outstanding balance can go from R0 to R5000 in a week and then double to R10, 000 a month later. I need this sorted out and not escalated to anyone in price lock department nor payment arrangements, as this has been done a few times and no one has responded. Please clear my account so I can move on with my life without this unnecessary stress Multichoice is causing me. It's affecting me very negatively.

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8:46 am EDT

MultiChoice Africa / DSTV faulty installation

My dstv was installed on the 12th January this year by DSTV Agent & Digital Cable Solutions multichoice accredited 11162MC and it gave me problems about the signal and I went back to them to acknowledge them they first told me about the weather but I kept going back to them to to prove that this is an ongoing issue all they say is that they will come back to me until now when I try to call them the phone is answered once then ignored even now I'm still struggling to watch tv

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4:41 am EDT

MultiChoice Africa / DSTV hd decoder installation

My name is Pumza... I bought a decoder at game and was advertised to go to the DSTV agency in Gugulethu to have it installed which I did. I was told it is going to be installed in 5days and that passed on the 7th day I decided to call the call centre to get the Gugulethu installers number which happened to be a wrong number, I then called again and got another number, I called and they managed to get to my house only to tell me they can't install my decoder because they only install exploration, he then gave another number I called and they told me they don't install in Gugulethu

Frustrated at this I googled the number for the DSTV agency in Gugulethu and called them, a lady answered and asked my name and surname and told me she will look into it and put the phone aside without even telling me to hold and after minutes she dropped the line, I then called severally after they didn't answer, then later called again a lady answered again and before I finished or explained anything she shouted that my installation will be done today the 11/04/2018... when I asked of her name she put the phone aside and dropped

DSTV consultants are very rude and unproffeasional... they need proper customer service training
I wrote the date because I want Multichoice to identify those who were on duty in Gugulethu DSTV agendy

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10:13 am EDT

MultiChoice Africa / DSTV service

I called dstv agency at thorntree soshanguve blk xxthe phone was answered by a male consultant whom was so rude.I wanted to ask if they can assist me with a change of ownership. He replied by saying only if the system is not slow. Decided to go to the store. I had the main acc holders id as well as my certified id copy and the change of ownership template signed by owner but did not get any help. Instead i was told to get an avidavitt from the police station or letter from the main acc holder.petrol and my time was wasted.because i called customer service and asked what was required to change ownership and the lady from customer service said template signed by owner and certified id copies. Decided to go to wonderpark i was assisted effectively without any problems. Had to travel from soshanguve to wonderpark to get assistance.poor service.

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3:22 am EDT

MultiChoice Africa / DSTV removal of glow tv

As a dstv premium client, I am also very outraged by the removal of glow tv. There's a very interesting content we loved and followed unlike watching repeats of movies and series and sports channel which we don't watch in my house. There main reason I stayed on premium was because of glow tv and because it is nor removed will go back to compact or access. I am very very upset and dissapointed.

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Philile Zungu
, US
Apr 10, 2018 3:42 am EDT

DSTV is so boring without glow adn we are tied of all repeats on Zeeworld, its so pathetic we are having the increase every year just to watch the repeat of everything. something needs to be done, it looks like multichoice has been also captured.

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11:42 pm EDT

MultiChoice Africa / DSTV incorrect program schedule

The program schedule shows Wrestlemania playing from 1:00 until 8:00, it is now 6:34 and the next program has already started playing. It is not only on my device but on many people's devices and we are very upset as this is a problem we face frequently, the event that should be playing is not playing on any other channel and we are missing out on one of the most amazing experiences in our lives. Please resolve this issue as soon as possible and let there be no further complications

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7:13 am EDT

MultiChoice Africa / DSTV dstv explora decoder

I have purchased a brand new decoder at the end of last year that came with a free installation. The installers came and installed it after which it worked for a day and then stopped working. I kept phoning and the installer kept revisiting to sort out the problem. Eventually I was told to swap my decoder in Randburg however, I am still having a problem with the decoder and it is now April.

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2:12 am EDT
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MultiChoice Africa / DSTV multichoice promotion bonuses

I received a message from the local multichoice DSTV office on the 2nd of March this year, 2018, that any customer who paid any packages until the 7th of the same month of March 2018 would receive an extra one month of the same package. I did pay on the 3rd of March 2018 and on the 3rd of April 2018, my connection was terminated. I ran to the local office and informed them. They reconnected. A day later it disconnected. I tried to call the customers' line, but without success. I then went to the same local office and informed them. They reactivated and was told that if it disconnected again they would not be able to connected me to multichoice. Unfortunately it disconnected again. Now I wonder if it is something done internally or a scam to cause clients have motivation to pay, which would be considered stilling from your own customers. What should be done. My connection was to run until 3rd of May 2018.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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Is ComplaintsBoard.com associated with MultiChoice Africa / DSTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. You can find contact details for MultiChoice Africa / DSTV above.

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.