MultiChoice Africa / DSTV
reviews and complaints

I have enjoyed perfect connectivity from my primary decoder to my secondary decoder for the past seven years. After agreeing to renew my contract an installer was sent to install a new decoder. After 4 hours of communication with DSTV the extra view still would not work. The installers re-visited to confirm the installation was OK - it was, the decoders were checked at a DSTV service center - also OK and in the shop could "talk" to each other. Two more wasted hours of communication with DSTV still no success. I was promised on four separate occasions that a manager would call me to resolve the issue - ten days later still no extra view and no calls from any DSTV "managers"...must be nice to have a monopoly. Why promise a customer that they will receive a call and then totally ignore them - must be some sort of sick game I think.

MR DSTV

This is n dishonest DSTV installer and have wrong fully charge my parents for the moving of n decoder +/- 10m-15m.

When they were contacted (details found on dstv accredited installers),

They quoted R350 for call out and R10 /m for cable (no additional charges)

When they were done installing they indirectly demanded the old people (my parents)to pay them R900 (invoice attached)

There workman ship is poor they left all the cut cables as is and move furniture and did not even move it back.

Is this the kind of service providers you allow to be associated with the DSTV brand?

My complaint is that the dstv streaming service is constantly buffering. Especially Discovery Fox etc. I have a 1000Mbps upload and download fibre connection with Webafrica, the fibre is provided by Frogfoot In the Western Cape, with whom I have spent many hours troubleshooting. I have a Hisense 55" UHD U7 TV connected via cable. DSTV Now service on cellphone is fine. How can this issue be fixed. I await your response. [protected]@gmail.com. Many thanks in advance Hamish

I paid my account on 30/06/2021 amount r319.00 my statement was for r323.00 when I went to pay it reflected that I must only pay r319.00 I then got a notification today 06/07/2021 to say my account was not paid and my services was suspended and I had to pay another amount of r146.26. I then made the payment.
I need a explanation why I had to pay the extra amount, I called and chatted to kgao which was very unhelpful and ended my chat without me getting the answers that I wanted, had to call back again same story eventually I decided to ask to speak to a person in your accounts dept he gave me this number to call [protected] call was just dropped this is very unprofessional please check your records that I paid on time here is my details :mr frederick st clair id [protected], customer number [protected], s/card [protected] cell [protected]. Please revert to me as soon as possible

To whom it may concern,

I'm writing this to express my disappointment on the treatment and service DSTV has given unto me.

I have recently upgraded my package to DSTV compact (3rd of June 2021) based on the email I received from you. I took the offer on the basis that I will be paying R299 for the next three months as stated on the email. Unfortunately this was not the case because I had to pay R444 after my services were disconnected.

I don't understand why my services were disconnected. I have called Multichoice several times during the June month and also used the WhatsApp services to check how much is my next payment but both WhatsApp and your staff told me I'm owing nothing except R107 due September 2021. In fact, I called again on the 3rd of July and I was told this is still the case (to pay R107 on September). How then that my services were disconnected the following day (4th of July) and I was requested to pay R444 to be reconnected again? How did I even have to pay R444 not R299 at least?

Yesterday, 5th of July, I called your staff, three times. Each time I call, I get someone different and all of them say they will come back to me in about an hour or so but none of them came back to me to this matter resolved. Not even your manager, Masixolele, who promised to come back to me after 2 hrs, he also never came back to me.

I'm honestly disappointed in both your staff members and your treatment towards me on the false offer promises.

I kindly request that you look into this matter and revert back to me asap.

My details are;

Name: MI Raboshakga
ID No: [protected]
Acc No: [protected]
Cell No: [protected]
Alternative: [protected]

Good day i am on the family stream package and this is now not the first time my connection was cut due to dstv saying no payment but i paid before the the due date and now again my account is due on the 4th and inpaid via eft on the 2nd still today not connected and i phoned dstv a couple of times even sent them the proof if which the consultants confirmed receiving it but till now my service is not connected.

Dstv sold me the xplore 3 with installation. Sins then i have been battling with signal. I have phoned them about 20 times already and every time they say they will get back to me and never does.

The installer does not even want to answer his phone which dstv recommended.

I am paying for a service which i cannot even use

Please advice what is my next step

I've noticed a rapid drop in the standard of programming scheduling.

The following occurs:

1. On my playlist the timing is often wrong. Programs are cut off prematurely.
2. On Wimbledon live matches in its finality (5/7 game Rublev) are suddenly stopped and replaced with another, which takes 15 min to get going. Clearly, no thought is going into the programming.
3. Why show endless repeats when there is plenty of matches to potentially choose from?
4. Why have these (expensive no doubt) so-called panels of experts when you cannot get the basics right?

I'm am totally disgusted with the type of installers that dstv use .They are all giving you crap service and then you just have to pay most of them are just doing it for the money and leaving you high and dry when they mess up like this Zimbabwean guy Tawa he report my dish and left the cord just as is also when they come and do the service they stole one of my dish screws so every time the wind blows my signal is out and I need to get someone out to reinstall my signal this is the type of people dstv takes on as sub contracts and then we are also sitting with the crap service that dstv is giving you and still pay for this crap all or most of the installers are just making money of us as dstv customers .Now this guy reinstall my signal on Saturday but it didn't last a day and I payed him in full now I'm again struggeling to get him to come and fix it. Where are you get this incompetent installers that you as dstv use they are all Crooks

My name is robert msithini, one of the dstv account holders. I have applied for price-lock option in april 2021 and was promised 2 ultra decorders that i have not receivced thus far.
Based on the above, i would like to cancel it because i am being charged for services i have not received to date.

Yours
msithini robert b
id [protected]
+[protected]

DSTV certified installer - "-DSTV Supreme Signal t/a Brown Bridge IT Solution" - Chris [protected] - did my installation in Pretoria on 24 June 2021 and overcharged me on every item, putting me in a financial difficult position. I would like to raise my concern on his credibility and being allowed to charge these prices? Is this allowed? I ended up with an invoice of R7308.00 which I had to pay immediately. Please advise. Kind regards. Mrs B Basson

i have tryimg nou for nearly 6 day to get this solve..they dissconnect my holidayhome because off a fault on there site i did ask for compact plus they said i ask for premuim..I want them to go back anx to listen to the recofdings...and they toom off R472 pm which is not premuim
with dt order...last month it was the same story and they sort it out...no again...and nobody came back to me !

please !
my id number is [protected]...aj basson
[protected]

I'm subscribed to two decoders and my subscription price I pay every month and I told them my payment date must be by the 7th, now for the past 3 months I've been suspended a day after payment they always ask for proof of payment and I send not knowing I'm being charged for reconnection fee for their mistakes because they don't allocate payments early, my total subscription is R524 and I paid it only to wake up to my services suspended I've been complaining since Friday sending proof they tell me im overdue with R150 I paid it they telling me about another R600 that needs to be paid and I'm not being explained to what the charges are for

Greetings,

I had an issue with clearing error on my account. 1 of your agent on life chat took our communication very light and funny for him/her, i find it very very rude. This happened twice. He/she asked me ID number, Initials, Physical address, cell number before he/she can assist me. I provided them except the physical address which i was not sure, i have been using my account for a long time and unfortunately due to my personal reasons, i moved few places from another hence i cannot remember the registered address of my account with you. When i explain myself, he/she just say ''lol goobye'' and close the ticket immediately. This is really unprofessional for agents who actually are face of live chats and Multi-choice. His/her name is Nothando, i still have our communication as reference if needed. All these happened on 03/07/2021 around 14:00 pm. Please can i ask this to be resolved within the live chats because 40 % of them are very incapacitated and not sure what they are dealing with.

My name is Paula Bennett. Id [protected]. I've called dstv numerous times. I've been promised a call back within 24/48 hours every time. My 1st call was on may 27th, 37 days ago. Dstv said they had to access the recorded conversation I had with Lorraine, their salesperson. But I STILL haven't heard back fm u. They hv for the last 2 months incorrectly taken abt R90 more fm my account which is on direct debit. They hv said they've escalated the issue 3 times. But nobody contacts me and nothing gets resolved. Pls revert urgently. My cell is [protected]. Paula

Having received an email offer 29/6/2021, namely ...

"Hi Trevor Martin,
When you already have your pick of the world's very best entertainment how can it get any better? Get the Explora Ultra at a lower contract price of R899pm, normally priced at R949 which saves you R50pm. Offer Valid till 6 August 2021. ..."

I went to the local DSTV Service Centre to avail of the deal, only to be told that the service centre cannot help and I must go home and apply on-line in order to avail of the offering. ... REALLY DSTV! is that how you treat your customers?

I don't even know where to start describing how very angry I am. All programs that I watch and love have suddenly DISAPPEARED without any notice to us the viewers. JODHA and AKBAR which airs on ZEE world has been removed from it's original time slot to a new time slot . It was on s2 episode 7 and the channel will be airing s1 episode 17. This show has over a 100 episodes! WhmmmmhnIf you are airing s1 episode 17 when are you gonna reach episode 100 and then finally s2? This is absolute rubbish!

Married to medicine (channel 103)which is currently airing s8 will stop showing from episode 15 while should end at episode 17! Where are we supposed to watch the reunion? You are now starting a new show on the married to medicine time slot when you have not ended it's season well!

On channel 153 'my sibling and I' which is on its 3rd season has completely DISAPPEARED this week! Why! Why! Why! Then ' legacy's which is a new show on the same channel has also just disappeared!

I always record ENTIRE SEASONS of shows I watch but sometimes they don't get recorded! Why?

Multichoice you are INCOMPETENT! & very UNHELPFUL! I am very annoyed by you!

Hi, My name is Manqoba Mavimbela ID No [protected]. Customer no [protected]. In my 19 I made a pay ment to multichoice through multichoice app. Using my credit card. After few hours waiting the account was still not activated. I then later on the same day went to picknpay till to make another transaction this time with my debit card. Both transactions went through and do appear on my bank statements. But multichoice agent say they only see one transaction the one I made at picknpay. Now to prove that I did make a payment with my credit card I must produce proof In a pdf document stating date, time, amount and reference. I went to the bank several times to ask for such proof, but they say since the transaction was not done via their app. i.e Ned App they can not give me proof. The only proof they can give is a bank statement. But multichoice agent say they do not accept bank statements as proof of payments. I have exhausted all means to try and resolve this issue please help.

On the 29 th of June I went to the nearest multichoice to change my debit order date, I was assisted by sebenzile Dladla she calculated and told me I have to pay per day till the new date, so I tell her I'm moving my date from the 15th of each month to last day of the month I then pay for the days . So I ask her why is it the 30th when I said last day of the month effective July what happens if the date is the 31st she casually tells me " oh well I put 30th and I can't change it if the month falls on the last day of the month you will pay a penalty for the extra day" . Even if she had made a mistake she should have apologised and found a way to resolve the issue instead of dismissing me. Kindly train your staff on how to treat customers

my account has been charged with the amount i don't know they say its from my old decoder it was activated hence they charged it but i explained to them it was never active no has never used the it since 7 years ago but still they are not remove the charge from my account please assist.
they have being say that the matter is escalated but nothing