MultiChoice Africa / DSTV
reviews and complaints

Good evening

My husband pasted away on the 21 January 2021. Since than we (my daughter and myself) try to change ownership to my name without any help. My daughter send in the form with all the necessary details on in Febr. After that I have send how many emails and it is still in my late husbands name.

Hi am lebogang my decoder is off since last week so can u help and re connect it coz it can reboot its self after the Eskom problem please my id is [protected]

On the 13th of January I called in the DSTV customer care reporting that my services have been disconnect but I just made payment on the 08th of January. The consultant told me that I had upgraded the services to premium so i need to make payment of R570something. I told her that i did not do any upgrade- and this account it is in my name but actually paying for my grandma who stays alone. She insisted still that I had done the upgrade and i told her that it does not make sense that I pay for my access package on Saturday then do an upgrade to Premium! not even compact maybe? i went on twitter and reported this again through @DSTVCARE, and i sent them proof that I did not use any self service platforms on the 10th as they say that is when "I did the upgrade"? They then told me the matter has been escalated and I will be contacted. I then had to do a follow up since no one had contacted me still. also sent an email to [protected]@dstv.com and they told me my account has been handed over to fraud department. but no one still bothered to inform me and I still continued to communicate with [protected]@dstv.com, they told me to make payment of R226 and they will re-connect my services and have been down graded but still that did not happen. Then one of your consultants called me, her name Nokuthula Buthelezi and accused me of being involved in fraud and said i know i am involved in fraud and i told her if i had been involved and aware of such i would have not bothered reporting my issues with DSTV? Her manner was rude and unfriendly and told me to pay another R69.70 for my services to be reconnected. all payments were made, last payment of the R69.70 on the 2nd February- but still no services and no feedback on DSTV

Bonakele Nkosi

[protected]

I noticed that my account was overcharged on the 28th when my payment was due. I contacted dstv on live chat the following day and a consultant promised to correct the error and that within 48 hours my problem would be resolved. She also advised me on the correct amount that was due and insisted that I pay without delay. I made a payment on the 30th January.

My service has been suspended since then , the erroneous amount has not been cleared and I have no access whatsoever to the service I paid for. This has been longer than the 48hours I was given.

It with great disappointment to note that Dstv has removed Big Brother channel 198 from the Access Bouquet.

The worse part that you have done is that you have sent an sms enticing the Access clients saying if you want to continue viewing Big Brother click the link. On clicking the link it goes to a promotion to upgrade. This whole thing shows how greedy Dstv as company is.

I am very upset and would be taking this up with Icasa.

The watsapp service and the dstv app and the customer call service are all useless. I phone the customer service in Port Elizabeth, hold on for 11 minutes and my call gets dropped. If you want to change packages it does not allow you/ or it process the downgrade and when you go back to check it still shows the package you were on. service gets suspended because the system does not update no matter what you do. I phoned just now and phoned on Monday to change packages because my cutoff dat is the 02 of every month. still nothing has changed.

On the 02 Feb 22 I have checked my DSTV balance via WhatsApp as I normally do, then it showed me that I need to pay R134.00 then went to pay but to my surprise when I got home few channels we open and others blocked. I then called to Multichoice the consultant told me that somebody changed my package same day but what I did I just checked for my balance as I would always do and when I asked why are the other channels blocked because it's their system that was faulty she put me on hold and left me there till I hanged up.

Then went to a WhatsApp they couldn't help as well, I really don't understand why do I suppose to struggle because of their negligent and incompetent I'm now told to pay R380 to be able to get all my channels back they not even care about what had transpired I'm not happy

Acc no : [protected], We are given a reward to be upgraded to Premium pkg from the 15/01/22 to 15/02/22 but i have been billed for this. i have called on 02/02/22 and the lady assured me that they will remove the additional billing which they didnt, then i called on the 03/03/22 at 11.15am and held on the line for 20mins speaking to Nendy Gumede, my god she was totally useless, she didnt even know what i am talking about, i would be surprised if she remember that she works for DSTV, she was no help what so ever. Please resolve this issue immediately, as i have stopped all debits and will have DSTV disconnects aswell. This is sickening,

Dear All

I’ve been complaining about my decoder for the past two months and both the contact centre and the Nelspruit branch did not assist claiming there is nothing wrong with the decoder. I’ve tested the connection at my house and taken it to different houses, and still its doesn’t work.

I tried to cancel my subscription and was told to go to the branch. I can came out of the branch now, and they refused to cancel my subscription, along with a call centre person called Gugulethu Mthethwa from Randburg branch also refused.

May I have my subscription terminated, as I am not receiving the service.

Regards

Charmaine

[protected]

My customer number is [protected]

My line has been suspended for the last 3 days. My normal bill is aprox R600 and I received a msg on the 20 of Jan to say that I must pay R1447. I have called dstv on the 20th and spent 45 min with a consultant and promised to receive feedback and to date no feedback has been received. I than went to the durban branch last week and the consultant reconnected my services and promised to contact me within 24hrs. Stil no call. Yesterday my line is suspended again and I spent 45min with a technician today. He still doesn't no wats the problem and asked me to be patient and wait on hold only to cut my call. This service us pathetic.

Hi All

My ID is [protected].I had been struggling with better explanation why my explora keep getting disconnected every month regardless of payments i made. Support personnel keeps telling me different stories. I am tired of phoning multichoice. Please fix my account or refund my January payment cause there is no use in paying for services you are not receiving

The end of november 2021 I received a call from dstv (multi choice) regarding an upgrade of my dstv extra view decoder to the latest dstv ultra decoder.
The sale was finalized via a dstv representative, telephonically and approved.
Up to date (27-01-2022) the new decoder has not been delivered or installed. No follow up from dstv`s side what so ever. I have been paying for two months now via debit order for the new ultra decoder I did not even receive.
For the past two months I have been phoning the dstv call centre in durban over 20 times and was told everytime the problem has been "escalated". No follow up report was received to date.
I had to find out myself who the courier service and tracking number was that had to deliver the new decoder to queenstown and who the accredited dstv installer was they appointed to do the installation at my house.
I obtained all info regarding the courier - to when and where parcel was delivered to. Who received the parcel with all contact detail and their address.
The parcel was received by the installer in queenstown on 03-12-2021. On 23-12-2021 I went to the delivery address provided of the installer, only to find that the address does not belong to a dstv installer company. I phoned the cell number of the person who received the parcel only to be informed that their offices are up the road and not at the given address provided to dstv.
There are no insignia signs or branded shop name or number outside the office to indicate that it is a dstv accredited installer. The office has no other furniture than one chair and a desk inside and the office make out as part of a corner 6 x 8 metre office section of a closed down shop. I spoke to the office lady there and she informed me that it was a gentleman from gauteng's business that she only manages for him in queenstown. I inquired regarding my new decoder and she said that they have not received the parcel yet. I showed her that she signed for the parcel on the 3 rd of december 2021 with her contact details on the waybill. She went to a stack of courier bag lying behind her where she found my decoder courier sealed package. She explained that she was waiting for dstv head office to send them my address to do the installation. I left my address and contact details and it was arranged that they would come to do the installation on sunday 26-12-2021. They never showed up. I tried numerous occasions to follow up by calling the contact centre and try getting hold of the installer.
The 14 th of january 2022 my wife visited the installers offices in queenstown and she was informed that the owner of the shop had a death in the family and would only attend to us the following week. Later the day I contacted dstv call centre and got feedback via email-with ref-[protected] that "someone" cancelled my installation on the 3rd of january 2022?

I phoned dstv call centre durban again and got the same old story that the query has been escalated and we would get feedback soon.

I have tried to resolve the matter and do not know what more to do.
According to me, dstv multi choice has contracted incompetent person to do their installations in the area as there is an accredited installer in queenstown doing the installation for years.

L.P. De klerk
Cell: [protected]
[protected]@gmail.com
Dated: 27/01/2022

please explain as call centre 5 can not give me an answer
I de activated home and activated holiday home on the 18th December 2021
Due to cable connection i de activated the Holiday Home
on the 20th December 2021
I activated my home on the 10th January 2022. received my balance as R941.00 called and it was escalated i have called so many times the last one said i can't de activate
I therefore need an explanation how i'm charged for decoders that are not active
I have now downgraded and thinking of cancelling totally
thank you Multi Choice

I am disgusted with how you treat your customers!

I claimed a reward for a free upgrade to premium and in turn you billed my account for a premium service and afterwards you disconnected my subscription.

I have contacted your call centre 4 times today, I was also given a number to contact your rewards call centre who told me this is an issue that you have to sort out.

I have been in touch with your social media team but still now my account has been reconnected.

I am currently not getting the service I paid due to your incompetence. This is utterly disgusting to say the least!

I was also promised that a superior will contact me and I am still waiting.
Customer number [protected]

Good day

Im really at a boiling point right now

Date of 1st incident 31st December
[protected] client number

Please get a superior to contact me your department is charging me connection fees and amounts that i do not know where they coming from every second day i call the customer care line for my incident to be escalated with no success

this is fraud and i will not accept to be defrauded by multichoice where I have been a loyal customer for years

The most inefficient and disgraceful Company to deal with in the World

I recently changed from one Bank to another. I attempted to notify MultiChoice about this six weeks before the changes to my Direct Debit were due to become effective. Six weeks was clearly not enough and I don't believe the Company will ever get their act together.

I'm already envisaging what will happen to my account when my instructions, which have been totally ignored, will prevent the payment from being processed. This prospect is enough to fill me with untenable desperation and futility, even at this early stage.

The people I have dealt with have the will to help, but the execution is simply non-existent and there is absolutely NO follow through.

I have made 19x telephone calls to various people in the so-called Customer Service Call Centre and on each occasion I asked to speak to someone who dealt specifically with Direct Debits. The call was eventually answered after waiting for up to 20x minutes and sometimes even longer.

Within minutes, the person transferred me to lsomeone else and the process started all over again. Each call lasted an average of 35x minutes. I obtained this information from the data information displayed on my cell phone. I have literally wasted days of my life and have suffered more than a lifetime of intense aggravation and desperation.

I have written 14x emails using various email address associated with Payments at MultiChoice. This too has been a frustrating, tedious and pointless ordeal. The email address initially used is: [protected]@dstv.com and the person I have communicated with a lot of the time is Nonhlanhla Khoza. There is nothing whatsoever "Fresh" about this hopeless service.

I was eventually given another email address from a person named Amanda, supposedly in the department associated specifically with the processing and amending of Debit orders: [protected]@multichoice.co.za - well, what can I say … just another waste of time as all the email was returned to me. 

It is nothing short of a disgrace that a Company of this size be allowed to exist. Perhaps they have so many subscribers they really could not care less wether they respond to Customer Enquiries or not.

This has been an extremely aggravating exhausting ordeal and the epitome of precisely what Companies should not do with your Customers.

Shame on you MultiChoice and DSTV.

Concentrate on providing your employees with adequate training so as to enable them to attend to your lifeblood, your Customers. Goodness knows you have the means to do this, but it is blatantly apparent that you have chosen to completely ignore the problem

My entire experience of your "attempted" Customer Service scores a big, fat ZERO.

I purchased a explora ultra online ORDER NO [protected] in Dec
I have phoned first week in Jan they said it was at the carriers. I phoned 2nd week in Jan then they said it is on its way it will arrive this week.
Its the end of the month and I'm still waiting for delivery but DSTV got there money.

I need the decoder to be delivered or my money refunded

Never went a whole month not paying dstv for theirs services at time I'm late with pay
I do pay all due amount
Last payment due was on the 5th of January got a email to say next payment due on the 28th of January
However 14 later subscription blocked
When and there is bill of R767 due
When I ask for when being told for September and October 2021 when I ask why only brings it to my attention now
No accuracy answers only things they say system says so
You can short pay theirs services fee with 2 cent no services will be reconnected why I was Given services for two months on credit it's not dstv

I pay my dstv account each and every month for the past 15 years, but now all off a sudden my dstv got cut off because apparently I did not made payment. My account is R590 per month that is the amount I'm paying each month.
Now they need to find my payments on the system.
I want to report some fraud as a result of this

I was conned and lied to about doing a upgrade. Ever since I did the upgrade I have had endless issues with my account. I have dealt with multi choice over the past 9 years never have I experienced such pathetic service, they continue to disconnect my survive due to your incompetent billing system, and trying to get this sorted out with your inadequate trained consultants is even worse. I have tried no less than 4 times to get hold of a so called manager, (even worse than your consultants) couldn't be bothered to come to the phone... Promised to call me back never did a certain mr machete... How do you employ managers of this caliber? To make matters worse I had a power outage that damaged my decoder, I took it into that awful place only to be told I have to pay r 700.00 to exchange it, after I had numerous calls from your call center I presume asking to ensure my decoder... Obviously this was not done... Another pathetic department. Get your ceo to call me, hopefully he is more efficient and will help sort out the problem. Sadly gone are the days when dstv was much smaller and then offered you a excellent and prompt service. Today they to big with no opposition to worry about customer complaints, it all about the money, and how many more customer they can get to join. This has gone to hello peter and every other social media I could report on.