MultiChoice Africa / DSTV
reviews and complaints

Please note we have been trying to get reconnected for the 3rd time and we are still waiting for reconnection. Paid once R3500 and now paid another R1500 and we still have been disconnected. We can not get through to the call centers and Dstv Malawi are not able to assist. We have provided proof of payment on account [protected]. Please urgently assist

I made my 2y contract in end of February thinking the price is really R549 now I'm paying R849 or R1018 not not knowing what's going on.I went to ranburg to complain about it and call them so many times still they told me they will solve it for 2 months I'm struggling with paying more.. All I want is my money back or I'm taking them to court cause they promise a lie to us.. Now is lock down you can't even talk to them or go to them. Even their Whatsapp it doesn't help at all. I'm so pissed that Im going to them after Lock down with a lawyer.. [[protected]@gmail.com]

My account is [protected]
During the first week of march 2020, I called as usual to request that my services be inactive in my house and be activated in my holiday house because I was going to my holiday house. Due to the national lockdown I stayed in my holiday house. Sometime on the 15th april 2020, I findout my services were suspended. Upon finding out what's the reason I was told mg services were deactivated and I was owing r1921. For starters I am on premium for one subscription that I switch between two houses. That's when I learned that whoever I asked to switch me into the holiday house didn't deactivate my usual house and now I owe 2 months subscription because someone didn't do asked.

I called trying to resolve this among some of the errors experienced. But I was let to hold for 37minutes and eventually my call was changed up without any assistance. I had to call again and beg for the error to be cleared.

As for my account query I was told I will be called back of which it didn't happen. This pisses me off because I am not familiar with the self service and rely on this multichoice personal for assistance.

I called in as my services were disconnected and the consultant told me that I need to pay r151.43 and I will be reconnected. After paying that amount they refused to reconnect my services and said that I need to pay an additional r305.43 for a package that I pay r359 monthly and I have already paid r550 + r155.00. The consultant name is azola and I have a recording as proof of what she said.

I have been trying to have a decoder connected to my account for the last 6 days. Only dstv can do this and referring, e back to whatasapp of the website is of no use. The call centre agents have rules that cannot be broken but cannot refer my request to a member of management.

I have a decoder that was passed onto me by my deceased aunt (3 years ago) and without a death certificate (proof that she passed it on) they simply refuse to budge. This is despite me being able to give them all the details pertaining to my aunt?

It seems my only way out is to buy a new decoder. But when asked where I can do so, they say at any of their centers. The trick is - there is no such centre where I live. So they refuse to hear my plea for an exception to be made and cannot help me with a new decoder!

Is this the way we treat customers during lock-down. Heaven help us when this is over - imagine how they treat customers in normal times! The time has come for an alternative to dstv - watch this space!

I have 2 explora decoders plus an hd decoder meaning I have a 2 extra views on my compact subcription. From the 7th this month my services were suspended and received an sms stating I owe r138, an hour later I received another stating I now owe r238. After calling the call centreand explaining the payment was made early, I was reconnected and they blamed the system. Today the 12th I woke the services were suspended. After calling them for more than an hour I get told the supervisor will call me. After an hour waiting for the call from the "supervisor" I phoned back and spoke to another lady who expected me to explain my whole story again. I refused and I told her to speak khulisa the agent and mandla the "supervisor". After a moment this lady comes back activates my services and tells me the supervisor will reconcille the account. No mention of the r288 they claimed I owe. Dstv has become a day light robbery with an incompetent call centre staff.

Been with dstv for some years.

Every now and again recieve a msg that an amount is due for payment, without querying we do the payments.

On a few occasions dstv was confronted by myself regarding these payments as multichiice has disconnected the services, after proving to them that I have paid advanced amount and in credit balance, multichius advises 'OK' do the payment and we will pass the credit the following month. This never happens, neither to they call back.

January 2020 payment of R290
February 2020 payment of 849
March. 2020 payment of R798

All of which I had a separate package of for. R399 which had been cancelled.

Every month they disconnect the existing package saying do the payment and we will pass you the credit.

Enough to these scamsters, they need to be brought to book.

We relocated from SA to UK in October 2019. We cancelled our DSTV subs and bank debit order in July/August and paid in cash until we left country.

Checking our bank account in the months after relocating, discovered the subs amount had been taken Nov, Dec, Jan and Feb. Our bank managed to reverse each as it came through and I contacted DSTV/Multichoice on countless occassions, with no result... until 18th February 2020!

I was assured by a member of the accounts department that the account would be closed and no further payments would be removed as from March. True to her word, nothing was taken in march.

Checking bank account now I see 2 months subs have been removed! I'm now at the end of my rope! The inefficiency of this company is only matched by the lies they spin!

I require a full refund of the amounts taken from account also confirmation that this stupidity stops and account finally closed! We have lived in UK since October and have no access to this company!

R C H Robertson

The experience I got from the Aerial & satellite excellence dstv Agency and Accredited installer has been the worst ever in this lockdown, I went to their offices on Friday advising them that am moving to a new place n had an extra view with my sister, I wanted to do a change of owner from my current dicoder so I can activate a package on my name, the guy I spoke to name: Nick advise us that buying a new one would be better than moving a decoder, fine we decided to take the offer n buy a new one, we offered to pay right there n then for the decoder n the new subscription n was told we can pay when the installer arrives Saturday, I got this massage from them which I had no problem with the postponement :GOOD DAY
We were calling to reschedule your booking for tomorrow to MOnday morning because our tech will be working halfday tomorrow and yor call is for after 12pm and it's an installation which takes time. Sorry for the inconvinience, please care to reply to confirm the reschedule.
AERIAL AND SATELLITE EXCELLENCE [protected], Monday I get a call from them telling me that there is no stock in place which I was never advised on from word go, I was advised by Khanyi from the urgency to go buy it at other shops as she is not sure when the stock will arrive, she tells me the guy that reserved the booking was suppose to keep the decoder reserved for me which was not done, I drive with my petrol to look for a decoder with all that is happening outside which requires u to be in a lockdown, I had to go find the decoder coz I have kids that wants to watch TV, my day got worst when I bought the decoder n it was a wrong one no free installation, when I tell the lady Khanyi she tells me with a stand alone decoder installation they will charge me R2000 for the installation which I thought was redeculous, she tell me to take it back n when I arrive where I had bought the decoder they tell me no refund till lockdown is over, n they don't have the decoder I want from the stock, I had to drive again to find the second decoder with money I had to use for my family, I get the decoder call the lady from the urgency she tells me its late they will have to send the technician the following day, am a customer to dstv for years n the service I got I was very disappointed :customer number [protected]

Im writing this with so much anger. In march we downgraded to dstv aaccess bcoz we cant afford compact. They activated it. To our surprise when we had to pay april R110 our dstv account is still 399. I mean we ddnt downgrade with stupidity. Why tell us uv downgraded our dstv nxt thing its not. Now we cnt afford to pay and its closed. I am so fuming

Hi. Its really with such frustration that I am writing this.. Its lockdown and we see same movies over and over again at the same time if there is a movie its old and boring. Really do something about this especially now during tjis stressful times.. Thank you for the boxoffice reduced fees.. Mzansi movies and series are great but also repeats the following day.. Can you please add more latest movies or not have more than 5 repeated movie in a month..

When I went to go pay and asked the lady to show how much I pay the amount that she showed me was R196 so that didn't look right to so played R300 and after that I didn't get any feedback that I still had to pay more now this morning when I woke up 4 April my dstv was disconnected then I phoned the call centre and the guy that I spoke who was very rude said to me that I still need to pay R399

I renewed my 2 year lock down contract with DSTV on the 23 March 2020. I was told it had been done and I would get confirmation. On the 25 March I sent them an email requesting this confirmation, but still no reply. The contract was for R844-00 per month and on the 1 April 2020 they deducted R945-00. I have tried for days phoning, emailing and have been sitting on chat for 4 hours with Phindle who says it was not done. I have told him to get someone to call me and tried to send a rating but was cut off. Please get this soeted out and have them call me. Thank you Lyn Early. email [protected]@gmail.com

I have an explora and I recently did an extra view and both my decoders were working I only phoned multichoice to fix the instalment because it was not accurate and during that call the extra view decoder stopped working the lady tried to fix it and it worked few minutes and stopped. I called again when I fix one decoder the other one stop working I have already spend R150 on airtime trying to fix this still with no luck I am tired can it be fix or not I need to know

Hi my name is Songezo Dazela, smart card number > [protected]. I spoke to a guy by the name of Thembinkosi Mankumbi on the 20/03/2020 (call ref [protected]/i21) so to check how much I owe to reconnect so he told I can pay R200+ which will keep me going until the 27th which is my normal due date or I pay the normal amount which is R519 plus R50 reconnection fee then I will pay next on the normal date which is the 27th but today 01/04 my account is suspended so I call again Anchane Geswindt picks up and I put my story and she tells me owe R274 for them to reconnect then she says again my account is on a minus of R220+ so my question was to her why am I being disconnected but I have money in my account? she replies it's not enough hence I was told by the previous agent my next due date will be on the 27 April. I want you guys to pull the recording of my first call with Thembinkosi and send me a link on my email I need and you guys must reconnect my dstv and you owe me today's viewing 01/04/2020. your online services are useless

I have paid my subscription fee in full and yet I'm not able to enjoy the channels I have paid for. I am beyond irate. Self service is an absolute joke. Just clearing a simple error has cost me more than R120. I've had to hold 3 times for 10mins then 11mins than 15mins to be assisted and then I get reinstated on a package I have never even been on. I can definitely say Multichoice and Dstv have the crappies service.

My name is Susanna Petronella Kellerman and my I.D. is [protected]. My customer no. is [protected]. I am very unhappy about the 10% increase in my monthly payment as the inflation rate is less than 5%. I am 82 years old and find it difficult to afford such a high increase. Furthermore did you say that the increase would be effective from the 1st of April but you have already increased it from the 1st of March. I am thinking of cancelling the dstv especially as there is such a high percentage of repeats.
S.P. Kellerman

I have upgraded my package n the consultant who assisted me decided to STOP mt PVR option.. it is very frustrating because i have paid the extra R99 for recording, pause options yet i am not getting the service... the watsapp option is useless because it does nt offer the PVR option. I hav been trying to contact the call centre for 2 weeks with no success.. I URGENTLY NEED THIS ACTIVATED NOW!

MY ACC NUMBER [protected]
Contact [protected]

Cust nr [protected]

Dear DSTV

I signed up for your Black Friday Price Lock Special of R549 x 12months on the 29th of November 2019. This contract includes 2 decoders plus free installation.

My first negative encounter with your service was that the installation only materialised on the 8th of January 2020 after more then a month of waiting. On the 8th if January 2020 my service was also activated.

When I signed up for the new Pricelock contract(29/11/2019) I requested for my old service to be cancelled. A week later I received notice to make a payment of R322 which I then made on the 9th of December 2019 all whilst having no service.

A week after my service became active(08/01/2020) it was cut off for none payment, I called Dstv and referred the agent to the payment (R322) I made on the 9th of December and it should show as a credit because I had no service as of the 29th of November 2020.

After numerous complains and telephone calls I had the service back on for about 3 or 5 days but then again it was cut off.

On the 30th of January 2020 I tried to get my service back on again but there was an amount requested from me to which I disagreed as there was a credit (R322) from the 9th of December that covered for January's service. I then was referred to a supervisor Mr Calvin Govender who said he would help to sort out the situation but I will need to wait till the Friday(31st of Jan) or the Monday (3rd of Feb) for the finance department to sort out the account. Then I will be informed of what amount I should pay to have my service restored. All this time I had no service as they could only restore the service once the account has been sorted out.

I needed to be away for three days for business from the 3rd till the 6th of February and during this time heard nothing from Dstv.
I returned home and checked my DstvWhatsapp today and saw the payment of R878 is needed to restore the service. I then phoned Dstv and asked why is it that I should pay so much after the supervisor Mr Calvin Govender said he will try to solve this account and bring it to the normal monthly payment. Still I could not solve this very unpleasant problem.

Could you kindly solve this problem for me.

Thank you
Carlisle Africa

TWITTER COMMUNIICATION with DSTV CARE( a misnomer)

Hi Dstvcare I am still waiting on a response from you after my last communication? Feb 21, 2020, 1:24 PM
@carlisleafrica We have forwarded your query to our Technical Team and we will give you feedback once we have a response. We currently working on the account, we will give you feedback once we have a response. We prefer this process, instead of giving you unverified information
Feb 21, 2020, 1:56 PM
Its taking forever? Thank you in any case.
Feb 21, 2020, 1:59 PM
Still waiting Thinking face
Mar 3, 2020, 7:06 AM
@carlisleafrica We hear you and we apologise for the resolution delay. The turnaround time is not usually this long. We are working to resolve your issue as quickly as we possibly can. Your patience thus far is appreciated.
Mar 3, 2020, 7:47 AM
Still waitingThinking face? Mar 12, 2020, 3:39 PM
@carlisleafrica Apologies for the delay. We have re-escalated the issue to the relevant department. Mar 12, 2020, 3:55 PM
How long would this take as I am waiting 3 months for a solution. Mar 12, 2020, 4:43 PM
@carlisleafrica We have escalated today again, please bear with us.
Mar 12, 2020, 4:51 PM
Can you believe another 9 days passed and I still have not heard a word from DSTV - maybe its time to bring Hello Peter in and see if they can assist me with this long drawnout problem I have been patient but have now reached its end Mar 21 2020 Sat 1:01 PM
@carlisleafrica Has the Price Lock team not contacted you yet? Mar 21 2020
Sat 1:13 PM
Nope Mar 21 2020 Sat 2:20 PM
@carlisleafrica Kindly note that we will reescalate to the Price Lock team to give you a call because they are the only ones who can work on your account. We do apologise for the delay Mar 21 2020 Sat 2:34 PM
Mar 21 2020 Sat 2:35 PM
@carlisleafrica Awesome. ? Mar 23 2020Mon 9:24 AM

I HAD ZERO TELEPHONIC OR EMAIL CORRESPONDENCE FROM DSTV

I have had DSTV for 10 years and downgraded to the basic R29 package in january this year due to financial reasons. DSTV then sent me smses offering the next package at R75 (R30 discount). Twice they sent the message, twice i replied yes. They did not upgrade. Called the callcentre they couldnt help as they said they were not even aware of the promotion. I then took to sending my complaint on fb messenger and i can send yiu screenshots of the communication. After many weeks of back and forth it was finally upgraded this week and then 2 days later disconnected as they say i havent paid. In all the years i have had DSTV payment has been via debit order. Now they tell me i have an outstanding balance. I requested that the service be cancelled and am told they cannot. Please help me. I dont want the service discontinued and i still owe money. I need it cancelled. Thank you