M&T Bank
reviews and complaints

This is my First payment so I wanted to make sure things went well.
I setup up the only way I could for auto payment which was by mail.
I prefer auto. payment but after min. of 6 attempts to contact M&T for help setting up auto. just went with mailing thur my bank.
So spoke with my bank to ensure check would arrive by 11th of Month which
it arrived at there post office on 11th.
I checked to see if cleared on 15th had not cleared so I started calling again with more NO One answering the phones just recordings for 2 days on 3rd day
Spoke with and customer service by name only and was told what I knew saying they had not received. I asked if I could setup auto payment he referred me to there website which is so sad. I called back next day spoke with lady who said I needed to sign up which I had I was looking for help she seemed to be clueless... I spoke with IPAY which does there transfers bank to bank or bill pay They were awesome explained Check got to post office on 11th.
This is still on going THE WORST SERVICE from any bank I have done business with Here I Am trying to pay them and get THIS CRAP... BEWARE

I made a deposit of $3000 in cash on 12/16, I have my receipt. I counted out 30 $100 bills, they took the money, counted it, ran it through their machine and gave me a receipt for $3000 deposit. Hours later some man called me and told me that they are taking $100 back because they were off $100 and the machine must have made a mistake? Get real. I counted it, teller counted it and the money counter machine counted it, and yet after I leave they decide I didn't give them $3000 and took $100 from my account. I am the it manager for one of the largest banks in country and can tell you for a fact that is not how it works. You dont wait until after a customer leaves with a receipt and tell him he didn't give you the money and remove money from the account. I have reached out to an attorney this evening already and will be filing formal complaint with federal reserve shortly if they o not return my money immedaitely. This is thievery pure and simple.

I sent a check to my dad's account, he went to bank but did not get funds, went to m&t and the nasty attitude by the bank manager and teller from waldorf branch betty tyman - branch manager experienced today.
Frankly they could care less about my complaints and yes they are protecting the accounts but I am the person depositing the check and wanting to know if it cleared.!
I made a suggestion then I should close my account, her response was yes I think so!
Do ever bank with m&t bank its the worst bank!

As a Hurricane Laura AND Delta victim, be warned that you do not want them as your lender during ANY type of catastrophe. They refuse to pay one red cent out from insurance money until 100% of repairs are complete. Not 25% or a third up front to start repairs. Not a dime of the $12 thousand that we spent on credit cards for a roof so it would stop raining in our house. Callous & heartless. Couldn't care less about houses or businesses or jobs that were destroyed. Will not bend or flex whatsoever. If you do go with them, make sure you have a giant savings account. You'll need it because they only reimburse after you use your own funds to fix everything - even your chain link fence that has nothing to do with your mortgage. Go with ANYBODY but them or get kicked when you are down at your absolute lowest. Don't say I didn't try to warn you!

E gilmer ii
M&t bank account number: *80001
Home address: 6414 old highgate drive elkridge, md 21075

I called m&t bank in august between the 10th and the 14. I requested and was approved for a loan extension for the months of july and august. I was told that I will receive the documents to sign via usps mail.

I received the documentation on august 20, 2020. I signed the documentation, scanned it and sent it to the email provided on the paper.

On september 6, 2020 I get a notification that m&t bank has reported me 30 days late for the month of august.

In addition to me being approved and submitting loan documentation my august payment is not 30 days late at this current time. My august payment is due on august 13 and today is september 6 which is only 25 days. There is no reason for me to be 30 days late at this current time (especially since an extension was granted).

Attached are: screenshot of submitted email, screenshot showing 30 days late on my credit. Also the approved and signed extension agreement.

This brings me to my next point. This bank does anything to suppress and attack african americans. I have reported them over and over for interactions like this and in-person interactions at the local branches. It's obvious to me that local, state, and federal officials are in bed with m&t. When I complain m&t responds by retaliating. I am sick and tired of this crime syndicate, what it represents and the poison that it spreads. I've said it before and i'll say it again. This organization is run by white supremacy. Because of this I have not been able to seek covid relief, buy a home or anything credit wise as m&t has damaged my credit report. Credit agencies have denied my and m&t banks request to fix my credit.

On 9/11/20, I requested a stop payment on AWL for $310.39. On 9/18/20, AWL presented the payment to M&T for $310.39 and was paid! I called and spoke to a representative who stated she was looking into the matter. The representative returned stating her supervisor indicated the stop payment must have the exact merchant information in order to stop the payment. I then requested to speak to the supervisor. I spoke to Cindy #MB3119, who repeated the same. I gave the exact name of the merchant "AWL" and the exact amount "$310.39." I DONT' work for American Web Loan, therefore, how would I know exactly how the merchant is going to debit my account. I deposited $500 on 9/21/20 to take care of other account obligations upcoming. As stated on 9/18/20, the money was withdrawn. Then I was told, I must go into the bank and sign an affidavit to have this matter investigated and that this investigation could take up to 10 days. This is absolutely unfair to me as a consumer ! I should not be responsible for waiting 10 days. I request an immediate credit of $310.39 back to my account during this dispute. I can be reached via email: [protected]@gmail.com

M&t bank took on my mortgage back in 2015 I started behind 3 payments that I caught up that same year by the end of 2015 I was caught up my payment were 619.00 by the end of 2019 they went up on my mortgage payment right out the blue before they sent me a notice of almost 79 more dollars all while i have been on a fixed mortgage rate for 20 years now i dont understand how they can do that with out an explanation and now they say im behind over 2000 on late charges .I refuse to pay 79 more dollars for 4 months .but eventually started to pay I thought my fixed rate had my payments fixed. For life.

I have an autoload with m&t bank and received gap insurance that i paid thru m&t upon getting the loan. My truck was totaled in an accident in August. Insurance took the bulk of the remaining payment was left for gap insurance. Ive been getting billed since insurance has taken over and every representative tells me a different story as to why M&T GAP INSURANCE HAS NOT PAID! What was the point of paying for it if your going to charge me ?! The latest story I just received is they have contacted the warranty department from the dealership and awaiting the payoff but still charging me. How does a professional institution handle accounts so poorly?

M&T Mtg. allowed HUD put an addt'l lien on my home in MA without my awareness & knowledge. I did a modification 1 yr after purchasing the home and M&T used unfair lending practices and let HUD put a $42K lien on my home. I did not find out unilt 48 hrs prior to the closing on my home-the lien never appeared on my credit report. I was not able to pruchase the home in CT that I had put a deposit on when I accepted the offer on my home in MA. I have contacted (3) MA Senators, the Atty General's office, Consumer Financial Protection services, Federal Reserve Consumer help center, and the Federal Trace Commission. So far- no one has responded to my issue and I need help getting my $42K back from HUD.

LOUSY, UNCARING, UNPROFESSIONAL SERVICE FROM MT BANK

I am writing to express my sheer disappointment concerning the unprofessional stagnant service I have received from MT bank on an ongoing and unsettling basis. I have been a long time customer and have been waiting for a replacement debit card since Jan. 12, 2020. I have written several emails which have fallen in deaf ears, ignored, and not answered. After calling and speaking with a supervisor by the name of Michelle, I thought my worries would be put to rest instead I was only aggravated even more so when she told me she would not expedite another card unless I agreed to a $25.00 fee!

Why the hell should I or any other customer foot the expense of a card that never arrived! We are the ones who have been inconvenienced! This should be the banks courtesy to expedite a card that has been issued but not received. Just the ridiculous initial long wait (7-10 days) is inconvenience enough and MT wants too deepen the anxiety by charging a fee on a card that's way overdue in the first place? Do you not realize the hardship that has been placed on me?

Your bottom line should be customer satisfaction in ALL WAYS, and not how you can pinch the pockets of loyal customers. That's just sheer GREED!

If I am ever asked to survey MT bank it will get the lowest rating that I can possibly give. You are a very lax and UNCARING facility..KARMA.

EXTREMELY DISAPPOINTED 😞

YVONNE J. PERKINS

I am forwarding this complaint to the insurance board also. When m&t assumed my loan, they did not pull over the insurance information. The insurance was not paid because m&t did not request a payment. Still after over a year you want me to go back and provide coverage for something that was already covered. I have sent the declaration page more than once. I have contacted my agent, farm bureau insurance. I have no intention of paying for a coverage provided by your company for over a year ago when it was m&t's error. I have a letter from m&t stating this was cleared up and again today I get another letter, "final notice", stating you are going to go back a year, and put insurance on my home that is fully covered and always has been. It is not like I did not pay my mortgage, insurance comes from escrow, funds were there. You, m&t, did not do your job and I have been harassed for over a year. This needs to stop now.

Spoke to several people at your Homeowner Assistance Center.

On Wednesday 3/20/19, I spoke to a customer service representative, and she was very courteous and helpful and we resolved several issues that I had called about.

On Thrusday 3/21/19, I spoke to a customer service representative, and he was also very courteous. I asked to speak with a Supervisor and was transferred to a gentleman whose first name was Jeremy.

I am sorry to say that jeremy was less than courteous, he was abrupt and borderline rude.

My complaint was and is as follows:
Because my mortgage payment was increased due to a tax increase, (and I was not aware of that), my payment which was received on 12/24/18 was less than the new payment amount that was due.
Mt&t applied it to principal only and continued to do so for 3 months, causing me to incur significant late charges for 3 consecutive months until I discovered what was going on.

Your representative showed very poor customer skills, and I am shocked to see that he is a customer service supervisor.

He showed no willingness to even consider reversing the late charges, as I requested, and he was very dogmatic in is dealings with me.

I will act immediately to move my mortgage to a different bank, but wanted someone in corporate to be aware of a policy that would cause a good customer to have to pay over $400.00 in late charges when it could have been avoided.

Joseph Panaccione
Mortgage #[protected]

I am a new customer. And I am wishing that I had never switched to this horrible bank.
Problem: I deposited my payroll check from a major hospital in the area( they use Bank Of America-which is where I should have gone) on Tuesday the 9th. Let's clarify here that this is not some bogus personal check- it's a check from a huge hospital. The teller informs me that my funds will be available on Wednesday the 10th. Today, the funds still don't show up. I go to the bank-the teller says " call corporate". So I do- I wait on hold for an unacceptable amount of time, and speak to a rude woman who says, "nope, nothing I can do." So I ask to speak to a supervisor- I get put on hold for an unacceptable amount of time once again, and get the pleasure of speaking to another rude woman who says she's a supervisor. She informs me that when I signed up for the account, I was told it would take 5 days for a check to be credited to my account-not true. She says I signed something-well, I must have missed that tiny print because I never would have signed up with a bank that did that. When I get paid, like most Americans, I need my money NOW- I can't wait for you to hold it 5 days! I'm crying on the phone- I have my daughter living with me, she's a high risk pregnancy and had to take leave from work- I FEED HER AND HER UNBORN CHILD! I have not been able to feed my family because you people want to hold on to money that is legally MINE! I earned that money- and you want to hold it for 5 days while I can't feed my family and now I don't even have gas money to get to work! You guys in the business of putting people out of work too? There is absolutely no reason that I can't have my money when I deposit it! This is crazy. And no other bank has ever done this to me. I can't feed my daughter and her unborn child. I can't feed my dog. I can't go to work because I have no gas money! And the lady on the phone says, " can't help you. It's our policy". It should be AGAINST the law to hold my money hostage for 5 days. I want my money. How can you people do this? And she tells me MY money won't show up until next Tuesday the 16th? Are you kidding me? I can't eat until next Tuesday?! There has to be some way you can rectify this- PLEASE credit my account so I can eat and get to work! I cannot wait until Tuesday! You people have to know my check is good-it's from Bank of America! Like my paycheck would bounce?! Please, I need to feed my family. I need you to credit my account -NOT on Tuesday-Please I need to eat today. I have no money and no one to help me- all I have is that paycheck that I worked my butt off for-please please credit my account and don't make us wait till next week!

10/05/2018 around 9am- I called twice regarding withdrawals of my funds and the fees associated if a minimum balance is not maintained as well as asked about the cost of Certified Check. The one rep. did know what Certified Check was, he was going to send me book of checks. When I tried to explain, he was still not comprehending what it was asking for. I asked what are the fees associated with my accounts and that answer was contradicting as well. He said as long as I have a checking account, there is no fee and than he recommended to keep minimum balance because he was not really sure. I asked for a number to my branch (as it is no longer available on the Internet) and he was not able to figure that out either. I called in the second time and spoke to a lady who was able to look up the answer to my question regarding the Certified Check (Cashier Check) but gave me different answers regarding the fees on the account...based on her answers there were no fees associated with the account regardless the balance. Needless to say, I am very confused. I would suggest that if M&T no longer allows us to speak to the branch associates, that they train and test their customer service representatives before they put them on a phone. I am very disappointed as I spent at least 15 minutes waiting for each representative to pick up just to find out that they are absolutely clueless and leaving me without answers in the end anyway. I have always had a great experience with the staff in my local branch (very knowledgeable and helpful), however if I will have to go through this type customer service experience every time I have an inquiry, I will be switching to a company who trains and educates their employees.

I went to the Leesburg Branch, after receiving a notice with late charges in the amount of $1494.74 . Brought with me all my branch receipts, where as I brought in all my payments in and a copy of my note.

My last payment is next month minus these late charges. As the receipts indicate I am not and have not been late.

I just received a brief phone message from Luke Coates saying he cannot help me.

Very perplexed, prior to next steps, I am reaching out for assistance to correct this error.

Heath Drucker

[protected]

I returned to the bank the following Thursday asking for information to contract the District Manager at which time I was given the 800 number. Which I called and spoke with Brea/ Supervisor. who explained that she would not be in that department next week so please contact. Brenda. The requested I send a fax with the documentation showing the date which I made the alleged payment. I had provided them with the receipt from the bank where as I bring in every payment. That information was faxed and received. I waited a week, I then returned to see if Luke Coates had heard any updates. I was informed he just returned from vacation and had many clients he was meeting with. I then called the 800 number to see what the status was and was told it was escalated to the installment department and someone would be contacting me. Again now almost a month later numerous visits and phone calls providing any and all documentation requested and I still have no answers. I am one week from making my final payment with documentation of every payment and no resolution.

Please advise how you would like to proceed because I have complied with all the requests have made my payments in person at the bank having all the documentation and I am asking that the late payments be removed as I make my last payment. I am trying to work with the bank on this but have met up with resistance and no resolution.

I went to the Leesburg Branch, after receiving a notice with late charges in the amount of $1494.74 . Brought with me all my branch receipts, where as I brought in all my payments in and a copy of my note.

My last payment is next month minus these late charges. As the receipts indicate I am not and have not been late.

I just received a brief phone message from Luke Coates saying he cannot help me.

Very perplexed, prior to next steps, I am reaching out for assistance to correct this error.

Heath Drucker

[protected]