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Mr. Tire Customer Service Phone, Email, Contacts

Mr. Tire
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1.9 218 Reviews

Mr. Tire Complaints Summary

48 Resolved
170 Unresolved
Our verdict: When using services from Mr. Tire with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Mr. Tire reviews & complaints 218

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12:26 am EDT
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Mr. Tire oil change/tire rotation

Scheduled an appt to get an oil change and tire rotation, appt was for 1pm. Made it a point to "mark" my right front tire, to ensure the tires were rotated.
Arrived at 12:55pm, was told 30 minutes the car would be ready.
At 2:20pm some one finally told me my car was ready. Paid my bill, went to my carm checked my right front tire for the mark, and there it still was.
Went back inside, let the attendant know what they hadn't done, but what I had been charged for.
No apology, just took my key back and drove the car to the bay and some one finally rotated my tires.
Left at 2:35pm. Deception and over 90 minutes of waiting, with an appt.

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3:38 am EDT
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Mr. Tire very bad service, won't honor warranty

I bought 4 Falken tires for over $600 in August of 2010 from Mr. Tire in Irwin, PA. They talked about the excellent warranty and their great service including free tire rotations. I have driven these tires close to 11, 000 miles - the warranty is for 40, 000. Lately the tires just slide all over the road if it rains. I went to the shop, waited an hour after giving my name, reminded them I was still waiting for them to check out my tires. I was then told that there was no manager available to run their hand over my tires, would I like to make an appointment and bring the car back? What? You couldn't tell me that an hour ago? So I took it back yesterday and the same young fellow was behind the desk. It took almost 15 minutes for him to actually address me, he also had to answer the phone and it kept ringing and he kept scheduling people in as I stood there. Yeah, come in now and we'll get you right in. So finally I mention that I am back, repeated what he had said last week and I asked if there was a manager there who could look at my tires. I did not realize the woman standing next to him was the manager! She was stunned and asked him why he had told me that. He denied he had ever said that or that he had ever seen me before! What a sham! She now says, " We will need to check your cars alignment but we are fully scheduled today can you bring it back tomorrow?" Excuse me but I just stood here for 15 minutes while you scheduled at least 4 other people who weren't even here, surely since I already came once and waited an hour, you can simply check my alignment. Much sighing and rolling of eyes she tells the young fellow to get my car back there. Another fellow comes out and tells me my car is out of alignment, they won't be able to help me with my tires. I asked what my numbers were, again, your car is out of alignment. What are my numbers? It turns out the front was out .35! Almost perfectly aligned! In fact, if they had the steering wheel exactly straight, which they didn't! It would have been dead on. I asked why he was telling me my cars alignment was out and he said, Oh, maybe you need new struts and shocks. Huh? Does he think women are that stupid? Doesn't he realize that if I moved my bowling ball I could also alter the alignment? What a sham they are running over there. All three women sitting there were told our cars were out of alignment. I am the only one who questioned them. So now I have to wait until Monday since they need to call Falken and see if anything can be done to resolve my issue. This is very poor customer service. They tell you you have a great warranty, then you have to jump through hoop after hoop. Even when you sail through, they still have to get back to you. Why? Do they ever satisfy their customers? Don't they understand that we can go anywhere and spend our money. That I will tell everyone I know to avoid Mr. Tire. I realize they changed their name from Import Export due to the same problems. Guess they'll have to change their name again since they haven't changed their terrible business practices.

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7:34 pm EDT

Mr. Tire I will never go to mr. tire again

I took my car to Mr. Tire on Friday July 23rd, 2010, because I needed new front tires. After pulling up a laundry list of items they said I should have worked on, I told them to clean out the gunk in my throttle. Soon after lifting my hood, the guy behind the counter brought it to my attention that the tip of the part that connects the vaccume hose had been broken and claimed that the previous place that I took my car was responsible. They rigged the hose back up and I left. When I hit the highway, my car started shaking like crazy. I called Mr. Tire and told them about it. They told me to take my car back. They had not balanced the tires. Then that night, my engine light came on due to the hose. Mr. Tire told me for a second time that it wasnt their fault. On Saturday they fixed the balancing at no charge. But by Monday the air hose was becoming a larger issue. After going to a dealership Monday afternoon to look at the problem, it was learned that the repair would cost $518 DOLLARS. I then called Mr. Tire headquarters and they took the side of the repair shop. Later Monday afternoon, the hose came loose and everything locked up. I finished up on the side of the road in a terrible neighborhood until somebody came with duct tape to help me. I will now have to get this expensive part and use a rental car for the next couple of days.
I WILL NEVER GO TO MR. TIRE AGAIN!

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1:30 am EDT
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Mr. Tire oil change + tire rotation

I went to this Cherry Hill location with a coupon for $19.99 to get an oil change, brake inspection, 4 tire rotation, and free general inspection. The final bill came out to little over ~27 dollars. I was greeted by a front desk person, Gary who was very courteous and helpful. After waiting more than 30 minutes I was brought aside from the store manager, Chris and told about the pending repairs regarding my vehicle. Everything was fine and I was informed about the necessary repairs needed for my vehicle BUT as soon as I expressed that I won't be getting the repairs done at the shop the managers (chris's) attitude changed. All of a sudden I was faced with a manager who was rude and sarcastic. When I requested a printout/copy of the suggestive critical repairs I was told that it would take another 20 minutes [apparently it takes them 20 minutes to give me an paper stating what parts needed to be replaced]. In the end I requested Gary (nice front desk person) to make me a copy of the technicians report and I promise you it took him less than 60 seconds to hit 2 buttons on the printer. As soon as the staff found out about how I will not be getting the repairs done at the shop, they clearly started stalling the work. The car was left on the winch (lift?) for another 10 minutes despite notififying me that the work was done (oil change + tire rotation). Keep in mind I had already waitied in the waiting room for ~30 minutes. Annoyed I started observing what exactly the staff was doing with the car. The mechanics were standing around the car which did not even have the tires put on despite the manager (chris) telling me that the work was done. Apparently they were more interested in an accident that had taken place just across the street. I understand its natural being nosy for a couple of minutes but I timed them for another 5 minutes of just recanting/updating each other on the specifics of the crash outside. Despite me waiting > 30 minutes in the waiting room, I observed the mechanic/technician (Jonathan) put oil in my engine cap in the last 3 minutes of my tenure at the shop. They hadn't even performed the oil change! ... despite lying to me that the work was done. To add insult to injury they don't put oil directly from the tanks as in other shops. They transfer the oil from the large (~250 gallon) tank into a clearly dirty pitcher of sorts and then transfer it into the engine oil cap using a funnel. This is completely unacceptable; there is no guarantee what impurities are also added into the engine using this dirty pitcher. Honestly, I am already vary of mechanics/techniciains working on my car and let alone adding stuff in OPEN! containers into my engine when I don't even know where it is coming from. It is clear that the staff is rude to customers with the exception of the front desk person named Gary, who was respectful and courteous. The mechanics lack professionalism. I observed one of the technicians and the store manager Chris smoking INSIDE the shop with cars + flammable oils around. To be honest, I was shocked to learn that the store manager was the discourteous person named Chris. The store manager is an embarressment to this establishment and needs to learn some basic customer service skills and is directly responsible for losing my business OR anyone else even considering this service center branch. To give this car service facility even 1 star is an undue compliment and I will never advise anyone who values being treated with professionalism and their investments (cars) treated with respect to go here. With the exception of the new employee Gary, everyone that I came across was rude (including the 2 young technicians that I oversaw working on my vehicle).

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3:43 pm EDT
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Mr. Tire oil change

Went to Mr. Tire for a simple oil change. I also asked that they change the oil pan bolt (the current one was getting rounded). I gave them information about the vehicle and the manager printed the invoice, flipped it over and asked me to sign it first. I thought this was very strange since all other invoices have the signature on the front, where you can see the charges. I picked it up and turned it over only to see that the $19.99 oil change was going to cost me almost $80! I asked him what this was all about. He said that my car calls for full synthetic oil (This is a lie). I told him no, I wanted regular oil in it. When the job was done I asked about them putting the new oil pan bolt in, and if I owed anything for it. The manger said no, they did not put a new bolt in, they didn't have any. I told him I wish he would have told me that or I would have went out and bought a new one for them to install.

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8:31 pm EDT
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Mr. Tire brakes for life, not!

I just want to warn anyone else away from getting suckered into the brakes for life deal that these folks offer. I've actually heard that these deals are essentially useless irrespective of who you buy them from, but my first hand experience is with Mr Tire. After having bought the brakes for life previously, in preparation for my state inspection I brought the my Ford Explorer into have them checked. I was informed that both front and back brakes would need to be replaced to pass inspection, and that both sets of rotors would also have to be replaced. Despite the "free" pads for life the total cost of the work was to be $1100.00! I told them (a) that the price seemed a little excessive, and (b) whether they'd heard of turning rotors. They made some lame excuses about why the rotors couldn't be turned, and had to be replaced and offered to reduce the price to $850 + tax. I decided NOT to have them do the work, took the vehicle somewhere more reputable, who did the state inspection and said my brakes were fine. Bottom line, Mr Tire's brakes for life deal is worthless. They will not actually provide you new replacement brakes, unless you also let them seriously overcharge you for additional parts that you don't actually need.

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7:23 pm EDT
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Mr. Tire dishonest

I took both of my families cars to Mr Tire over the same weekend for simple oil changes and tire rotations. The first car, a VW Jetta, left with a recommendation of new rear shocks (quoted about $450) and the front end shaking at high speed acceleration. The second car, a Jeep Liberty, left with an alleged power steering leak (quoted about $1400) and brakes pulsating. All of this after simple oil changes and tire rotations. I took the Jeep to a mechanic friend and then a different mechanic shop; both said there was no signs of a leak. I can't prove anything but not only did my cars leave with unnecassary recommendations but they left worse off than when I first took them to Mr Tire. F--- Mr Tire in the ear.

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11:11 pm EDT
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Mr. Tire struts didnt even need repaired!

This was the worst experience I have ever had getting my car repaired! I would never recommend this company to anyone ever! So what should have been an easy fix turned into a nightmere! My car was making a noise they told me it was the struts so I had them replace them. I picked my car up and it sounded worse then when I dropped it off to them. I took it back and they had broke the spring because they didn't compress it right! They tired charging me for this part till I called corporate and made them replace it at no cost! So they fixed that and my car still made the noise. They gave me an estimate of $500 and I ended up paying $850! And my car still sounded like crap! I ended up taking my car somewhere else to have them look at it. They replaced my sway arm links charged $125 only had my car for 1 hour and it was fixed! The noise is gone! Now why couldn't they dumb manager at Mr Tire figure this out?!?!?!?!? Maybe because he is too worried about his sales then he is about customer service! I think this place is awful and will never go there ever ever again and will tell everyone what a P.O.S place this is to get anything done to their car.

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7:30 pm EST
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Mr. Tire worst excuse for customer service ever!

I went to Mr. Tire this weekend to have all four tires replaced and an allignment check done. The work took three hours to complete, which was strike number one. The employees were completely incompetent and had no idea how to properly process a credit card payment. I found out the day after that I was charged twice for the "service" and that my account had been overdrawn by approximately $400. When I contacted the store the manager there stated that there was nothing he could do, which is complete bull if you ask me. They are scam artists who are trying to take advantage of their customers. They even had the nerve to suggest that I write my credit card number down in case the payment didn't process correctly so it could be fixed. Right. I feel sorry for the helpless idiot who falls for that one. But needless to say, they someone stole the money from my account. Now I am stuck with no money to pay bills that are due until the charge posts and I can dispute it officially with my bank. This issue is also causing my funds for my wedding to be unavailable and is causing me to potentially not be able to make an important payment on the reception hall (causing loss of date). I'm glad that replacing my tires has completely ruined my future, and that the so-called business shows no concern for its customers. If they do not pay any and all late fees that I incur due to this issue, they will be receiving a call from my attorney. The corporate office and better business bureau will also be receiving calls very soon. I would forewarn any and all potential customers of Mr. Tire of the idiocy and poor "service" you will experience from the company. Please save yourself the time and hassle and find another business.

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8:07 pm EST
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Mr. Tire inept and/or dishonest

Had a flat. Was desperate, so went to Mr. Tire. Drove in on the spare. They put on a new tire. Later, had another flat. Went to get the spare. Mr. Tire's technicians had not seen fit to put the spare back into the space saver. The space saver sits hidden away under carpet in the trunk. I never thought they would actually steal or forget the spare. When I called to get the spare back they basically laughed it off and did not care. Did they steal the stupid spare for their own nefarious purposes? I don't know, and they do not care, as Kyle made clear to me on the phone. They simply do not give a crap.

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4:56 pm EST
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Mr. Tire time

I called ahead to get some General Grabber AT2's installed on my truck, and they gave me a price and said what time to stop by. After I arrived they said it would be an hour or so before they could get me in, so I told them to nevermind and I would come back later. After this they told me I could be squezzed in about 10 min later, then they spent less then 5 min to lift the truck and pull the tires off. Now I'm stuck there ... I waited for almost 1 1/2 hrs before they even did anything else. The tires they sold me were good, the work seemed ok, but come on 2 hrs for tires! While I was there 2 other customers had showed up complained about false prices and bad work. Some poor guys car was on the lift and they said they were pulling the engine ... I'm guessing that will take 2 or 3 months!

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4:59 pm EST
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Mr. Tire service

Brought my car into Mr. Tire for new tires. Made an apoointment on line and picked out the tires on line. They changed the tires, but put on a higher priced tire than I picked out. The tires they put on cost me $100.00 more than the tires that Ioriginally picked out. They also did aa alignment (at least they said they did). However, they never give you the alignment sheet with the pre and post alignment figures. I have brought 4 cars this year for tires at Mr. Tire. I will find a new place. Don't let them do repairs on your car, they will rip you off. Wrote to corporate about my experience and never heard from them as well as my phone calls to the manager

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7:46 pm EST
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Mr. Tire customer service

I went into Mr. Tire for a flat tire that I had this morning, 12/13/2010. I arrived at 9am and was told that they would fix it in two to three hours. I wanted to know, at 12pm, how mush more time will it take. The person whom I spoke with told me to ask management in a very rude and unprofessional matter which I did not appreciate. So, I asked Martin Davis who told me to shut the ### up, and that I can do whatever I want to do but I had better shut the ###-up. I spent one hundred and fifty-one dollars with this company and do not think I should have been talked to in such a matter. This was the worst treatment I have ever recieved from a company in my life. I will never go into another Mr. Tire shop again if I can avoid it, it will be my absolutely last chioce, and that will be if I am desparate and without any other chioce. I had my vehicle towed in to that shop and this is the gratitude I get, never again, and you can be sure that none of my family nor friends will either, if I have anything to do with it. We came very close to blows! Now, that is very serious for someone who is very professional.

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10:16 pm EDT
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Mr. Tire broke my car

I took my car to Mr. Tire on Friday July 23rd, 2017, because I needed new front tires. After pulling up a laundry list of items they said I should have worked on, I told them to clean out the gunk in my throttle. Soon after lifting my hood, the guy behind the counter brought it to my attention that the tip of the part that connects the vaccume hose had been broken and claimed that the previous place that I took my car was responsible. They rigged the hose back up and I left. When I hit the highway, my car began shaking like crazy. I called Mr. Tire and told them about it. They told me to bring my car back. They had not balanced the tires. Then that night, my engine light came on due to the hose. Mr. Tire told me again that it wasnt their fault. On Saturday they fixed the balancing at no charge. But by Monday the air hose was becoming a bigger issue. After going to a dealership Monday afternoon to look at the problem, it was discovered that the repair would cost $518 dollars. I then called Mr. Tire headquarters and they took the side of the repair shop. Later Monday afternoon, the hose came loose and everything locked up. I ended up on the side of the road in a bad neighborhood until somebody came with duct tape to help me. I will now have to get this expensive part and use a rental car for the next couple of days.
I WILL NEVER GO TO MR. TIRE AGAIN!

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AirborneRanger
Rosedale, US
Mar 12, 2011 8:15 pm EST

I went to Mr. Tire to get my tires balanced and one new tire They said it would take about 45-1 hour, so my wife and i walked to Walmart nearby. after 2 hours we had still not recieved a call, so i called them. They said they had trouble getting my lug nuts off, and the only way to get them off would be to damage them to where they wouldnt be able to go back on. They asked me to go buy some lug nuts and then they would do it. (A company with the word TIRE in it doesnt have lug nuts?) Walmart didnt have lug nuts either. I returned to Mr. Tire disappointed, but happy to see at least the new tire was on. the total was around 80 bucks. I gave him two 50 dollar bills, and he said "oh i dont have but 12 dollars in my drawer. I said, to help them out, i would just pay for the balancing now, and come back tomorrow, that way he would have enough to give me change. Well that night i bought new lug nuts, i was able to get ALL of my lug nuts off, WITH A SIMPLE SOCKET SET. so the next day i went and asked to just have my money back, that i would go somewhere else to get the tires balanced. I was told i couldnt have my money back since it was the next day. I explained that i, myself, was able to get the lug nuts off so their excuse was b.s., and that i paid for the balancing the night before to HELP THEM OUT!. I still was unable to get any money back, or even an apology...they ignorantly told me i would have to wait for the corporate office to MAIL me a check...so now i shall wait for the money back from my mistake of being kind the night before...Mr. Tire, never again

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Mr. Tire timing belt installation

Two months ago I had timing belt change on my Honda Accord 1999. The car was making very bad noise at the time I went to pick up the car and I was told the noise will go away. Noise is still getting very bad and I was told if the noise is making you uncomfortable, then turn on the Radio. The manager will not fix the problem. I paid 919 dollars for this service. I am very unhappy and mad. I have taken my car to the local car mechanic and they told me Mr. Tire had installed the belt wrong. I have file complain to their head quarter still no response from them. Please do not use their Mr. Tire for any service.

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7:21 pm EDT
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Mr. Tire fraud

Initially went for a slow leak in a tire. Multiple tires later, when we requested a routine brake check to be told "no problem" our brakes seized. We returned and were told the rotors and brake pads need to be replaced.
A few weeks later, the brakes were grinding and performance was terrible and frightening. Mr. Tire replaced them. Two weeks later, the same problems have occurred. Mr. Tire is not safe, honest or reliable.
Stay away! Save your families.

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Wayne C.
Baltimore, US
Jun 28, 2010 7:41 pm EDT

Let me be added to the Maryland complaints.

On 6/25/10, I took my 08' Honda Accord to Mr. Tire's Parkville, Joppa Road facility. I wanted to get an oil change and tire rotation.

I arrived about 9:30 AM and was told that since I didn't have an appointment, my wait would be between one and one and a half hours. I couldn't wait, so I scheduled an appointment for 5:00 PM that same day.

I arrived at 4:45 PM, I gave them my name and appointment time. I was asked if I could give them one hour. Why was the wait one hour, with an appointment? Anyway, since this was second time there, I agreed. After one hour, my car was still sitting on the lot untouched. I asked them what was happening with my car and reminded them about their one hour commitment. I was told my car would be taken to the shop within five minutes. They said, "due to the heat", the technicians were taking twice as long as normal. Or did they over schedule their day's work...you think so?

Well the five minutes turned into twenty minutes. So, at about 6:20 PM my car was taken into the shop for a simple oil change and tire rotation. I did not get my car back until 7:30 PM. So, my 5:00 PM APPOINTMENT time lasted two and one half hours.

I've been to this facility before, but I am not sure if I'll return, due to them not honoring their committed time and unconcerned attitude towards my wait.

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Mr. Tire tires

during April of 09 I bought 4 tires at the store in the Festival of Bel Air. The price was right and the service quick. 14 months later and only 4, 000 miles driven on these tires I wanted to change my front brakes by myself. Something I had done many times. I couldn't get the lug nuts off. I had all types of professional tools and even had a 2 foot pipe on the breaker bar. They are suppose to be torqued to 100 foot pounds and these are way beyond that. I don't think he realized the damage one can do with an impact gun

These people are not professionals, I believe that everyone has to learn thier trade but not on my car.

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Mr. Tire price gouging on parts

On Friday, April 16, 2010 I took my vehicle to Mr. Tire (located on 1501 York Road, Cockeysville, Maryland, 21030) to have my brakes checked. I left my vehicle there and returned to my office. I received a phone call from "Brad" advising all four rotars and brake pads would have to be replaced and it would cost $919.98. I told Brad I would call my husband and call him back. My husband called and spoke with Brad to get the cost breakdown. Brad proceeded to tell my husband that the cost for the parts alone was going to be $640.00. My husband proceeded to tell Brad that the parts at Advance Auto Parts cost $325.00 and that is the RETAIL price. Brad proceeded to tell my husband that the prices for the parts were marked up because "we have a business to run". My husband proceeded to tell Brad not to fix the brakes. I went and picked up my vehicle. My husband then purchased the brakes from Advance Auto Parts. He purchased the mid grade brakes for $325.00 including tax and had them installed elsewhere. How can Mr. Tire charge someone 100% markup for parts? My husband thinks it is because I am a female so they tried to rip me off! I WILL NEVER TAKE MY VEHICLE THERE AGAIN AND I WILL BE SURE TO TELL EVERYONE I KNOW AND DON'T KNOW NOT TO TAKE THEIR VEHICLES THERE OR THEY WILL BE RIPPED OFF TOO!

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appreciatehonesty
Baltimore, US
Oct 04, 2011 4:16 pm EDT

They are the worst. I went there to get 4 new tires. I had priced them out and knew what I needed. They tried to tell me I needed $2, 000 worth of tires - Should have been $800. Then amazingly I needed my breaks done. I got the $800 tires - went to dealership to check breack - they still had 74% wear left. Later found out they used my spare tire as one of the new tires and replaced it with a wrong sized donut. Since then I go only to the dealership, where I have bought 5 cars from
. It may cost a bit more, but I know they will do a good job and not try to get one over on me.

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blackengaard
Baltimore, US
Dec 05, 2010 2:13 pm EST

My mom had the same problem. They tried to price gouge her and she walked away laughing because they obviously thought they'd get over on her since she was a female.

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10:13 pm EDT
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Mr. Tire thieves

I went to Mr. tire to buy 4 tires. The price they give you includes $79.99 for a wheel alignment that you didn't request. When you notice the wheel alignment charge, they lower the price by $10. I wanted an alignment anyway. When I came back for the car, the manager had a list of critical findings they uncovered, totaling more than an additional $550. While standing atb the counter, I read, reading upside down, a hand printed note from the franchise owner to all managers telling them to find things wrong and to tell the customers about the needed items "after the car is up on the lift". Since one of the items was that my battery was "on its last legs", and I had just gotten that battery new from my Subaru dealer within the last 6 months, I told him to touch absolutely nothing more on the car. When I went to pull the car out of the lot, I smelled a strong smell of gas coming from somewhere and a loud whooosh when I accelerated, as I pulled away. I looked under the hood, and found that a screw had been loosened from a clamp around a length of tubing which was the fuel line. It was leaking gas down onto the motor. I got a screwdriver and tightened the screw of the clamp while the motor idled, and the leak stopped. The loud noise was due to them not having replaced the cover to the air cleaner (one of the many things looked at during their secret inspection). I took the car to my Subaru dealer the next day, and told then the list of things Mr. Tire said were needed. Subaru said that none of those items were needed. (THIS IS A CAR WITH 37, 000 MILES ON IT. ONE OF THE THINGS MR. TIRE WANTED TO DO WAS REPLACE THE DIFFERENTIAL FLUID). It's clear that this outfit should be put out of business. It even looks like they sabotaged my fuel line when I said that I didn't want them to do any more work on my car.

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E GURT
Hampstead, US
May 10, 2010 1:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I took hub and rotor to MR.TIRE in Westminster to have a new wheel bearing press in.They messed up the splines in the hub.I took it back to them and they told me to install it my car with it being mess up.The mechanic told me "Thats the way we always do it, it'll be fine!"I called their headquarters. NO HELP HERE! So I'm out $230.00.They are very unprofessional, Iwould advise everyone to find somewhere else to take your vehicle.I took the hub to another mechanic who told me by looking at the hub whoever did the work was very inexperienced! SAVE YOURSELF THE HASSLE AND GRIEF!

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mckinstry32
Baltimore, US
May 20, 2010 11:56 am EDT

I took my car into Mr.Tire to get four new tires, my car had just came from the body shopso the mechanic at the body shop told me that I needed a new wheel, I went to purchase a new wheel from the dealer which cost me $300.00 and took my car with the doughnut wheel on the left driver's side rear tire to Mr. Tire. I instructed the Mgr.Mr Gary Brewwer that the new wheel was in the back seat of my car, and I needed one of my new tires on that new wheel because the old wheel which was in my trunk was the defective one.After 5hrs of waiting I finally got my car back to realize that my new wheel was still in the box untouched and the defective one put back on my car. I went back to Mr. Tire and they told me they dont which one is the defective one, then they talked to the body shop to see what was the problem that they saw, took my car back to Mr. Tire and it took another 2 1/2 hrs to take all four wheels off to see if they saw the defective one and they still told me that they can't find a defect in any of my wheels.So now I'm riding around with noise coming from the back of my car when I hit a bump or a rough patch of road.I have tried making a complaint to corporate office to no avail!

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MrTireReviewer
Fredericksburg, US
Nov 16, 2011 9:17 pm EST

Mr.Tire in fredericksburg 22405, off Harrison rd. The mechanics don't know how to do much, they waste a lot of time messing around and smoke pot at work. The manager is lazy and puts out the new schedule for his employees the day before it starts taking place. If someone doesn't show up for work, they force and the other employee to stay the rest of the day or until someone does show up. Just a very badly run place to go.

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ntrent1
Westminster, US
Jul 21, 2010 11:16 pm EDT

As I mentioned in my previous post, there are unfortunately shady mechanics and/or management/service writers out there. This was apparently one of those cases.

No argument here, but I'd like to add that it is really helpful and makes sense to me, that anyone that can drive a car, needs to know atleast something about it (such as what maintenance has been done) before they take it in for service, to avoid things such as your experience.

Honestly, If it was me, I would have complained to the manager that they obviously tried to scam you into an air filter, and most likely they would have done the oil change free of charge just so they could get you outta there without consequences.

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KixStar
Your mom, US
May 28, 2010 12:21 pm EDT

@ntrent1: How about when my dad replaced my air filter not 2 days before I got my oil changed and the mechanics tried to tell me my air filter was SOOOO dirty, and it's a wonder it's even working at all?

I was 17 at the time. They were trying to take full advantage of a high school girl. I don't trust any of them (more especially mech's who work for larger companies, vs independents) as far as I can throw them.

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ntrent1
Westminster, US
May 28, 2010 9:07 am EDT

You know, If techs never recommended anything on anyone's car, then everyone that did not know anything maintenance wise (about 75 percent of people I'd say) then things would just break and go bad and leave you stranded on the side of the road time and time again.

We recommend services based off of 2 separate things: Either mileage based, or condition based. Mileage based services (such as coolant/transmission/power steering/brake fluid etc) are to keep the fluids in your car fresh, so they do not break down over extended periods of time and damage expensive components which would cost MUCH more than a simple flush and fill. Condition based services are performed if the fluid is actually dirty or burnt etc. This usually occurs on cars which are not PROPERLY maintained. If it has gotten to this point, damage is occuring to some extent, and should be fixed ASAP.

Yes, fixing a vehicle can become expensive, and yes if you do it yourself, it will be cheaper (and if you can, DO IT!), but if you take it to any shop, expect to pay for parts AND labor, because thats how business works. We fix your car, and you pay for the services.

Yeah, there ARE shady mechanics out there, but MOST of the techs at major franchises are alright because they are tightly regulated by management and such (yes i know there are exceptions.)

Bottom line : Don't get upset when we recommend items on your car. It is our JOB to look for things that are wrong. If we see something that should be done, we are REQUIRED to note it. We are NOT trying to steal from you!

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duhuidiot
wexford, US
Apr 15, 2010 7:57 am EDT

Hello, it is a business. There job is to check for anything that may need done. If they miss soemthing that needs changed you would probably sue them for that. Businesses need to make $$ to survive. You don't have to buy it. Dealerships do the same thing...You must be a crazy liberal.

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KixStar
Your mom, US
Apr 12, 2010 1:00 am EDT

Jiffy Lube and a local franchise does the same thing. They're all shady.

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7:44 am EDT
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Mr. Tire destroyed

On March 20th I dropped my 2006 Altima (which i just purchased in sept 2009) at Mr. Tire for a simple oil change and myself my daughter and a friend of mine went two doors down to get food while we waited. It didnt take very long for them to call me to tell me it was done. So i drive home everything is great for the next two days until the 23rd I had thought i seen a leak on the street where i park but couldnt tell. I am a 22yr old female and I do not know very much about cars at all so i did not think much of the little spot i had seen. The next morning on the 24th i drove only about a mile down the road to hear horrible noises coming from my engine like a gurgling rattling sound. I wasnt sure what to do so i was going to just drive straight to my dealership and have them look at it, since i figured Mr Tire didnt do something right. As i was about to be on my way there my engine just completely cut off and all the lights came on and my car just started rolling backwards and would not cut on at all. Once i had my car towed to my dealership the looked at it and said there was no drain plug for the oil they must not have screwed it on all the way and it must have fallen off today. They also said my engine had locked up and now i need a entire new engine! All i wanted was an oil change and now i need an ENGINE! I am working through a lawyer now and i believe all Mr Tire service centers need to be shut down! DO NOT GO THERE EVER! This is a nightmare for me i never would dream of something like this happening jus from a oil change!

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Mr. Tire In-depth Review

Overall Rating: I would highly recommend Mr. Tire for all your automotive needs. They have consistently provided excellent service and quality work.

Services Offered: Mr. Tire offers a wide range of services, including tire sales and installation, oil changes, brake repairs, engine diagnostics, and more. They are a one-stop shop for all your car maintenance needs.

Pricing and Affordability: Mr. Tire offers competitive pricing and affordable rates for their services. They provide transparent pricing, so you know exactly what you're paying for without any hidden fees.

Customer Service: The customer service at Mr. Tire is exceptional. The staff is friendly, knowledgeable, and always willing to go the extra mile to ensure customer satisfaction. They take the time to listen to your concerns and provide personalized recommendations.

Quality of Work: The quality of work at Mr. Tire is top-notch. Their technicians are highly skilled and experienced, ensuring that your vehicle receives the best care possible. They use high-quality parts and equipment to ensure long-lasting repairs.

Convenience and Accessibility: Mr. Tire is conveniently located and easily accessible. They have multiple locations, making it convenient to find a shop near you. They also offer flexible appointment scheduling to accommodate your busy schedule.

Location and Facilities: The Mr. Tire facilities are clean, well-maintained, and equipped with state-of-the-art equipment. They create a comfortable and professional environment for both customers and employees.

Appointment Process: The appointment process at Mr. Tire is simple and hassle-free. You can easily schedule an appointment online or over the phone. They strive to accommodate your preferred date and time.

Waiting Area and Amenities: The waiting area at Mr. Tire is comfortable and clean. They provide amenities such as complimentary Wi-Fi, coffee, and TV to make your wait more enjoyable.

Staff Expertise and Professionalism: The staff at Mr. Tire is highly knowledgeable and professional. They undergo regular training to stay up-to-date with the latest automotive technologies and trends. You can trust their expertise and advice.

Timeliness and Efficiency: Mr. Tire values your time and strives to complete services in a timely and efficient manner. They work diligently to minimize wait times and ensure that your vehicle is ready when promised.

Warranty and Guarantees: Mr. Tire stands behind their work with comprehensive warranties and guarantees. They offer peace of mind knowing that they will take care of any issues that may arise after the service.

Additional Services and Special Offers: In addition to their regular services, Mr. Tire offers additional services such as tire rotations, wheel alignments, and battery replacements. They also provide special offers and promotions to help you save money.

Online Presence and User Experience: Mr. Tire has a user-friendly website that provides detailed information about their services, locations, and promotions. Their online presence makes it easy to schedule appointments and access important information.

Customer Reviews and Testimonials: Mr. Tire has received numerous positive customer reviews and testimonials. Customers appreciate their exceptional service, quality work, and friendly staff.

Reputation and Trustworthiness: Mr. Tire has built a strong reputation for their reliability and trustworthiness. They have been serving customers for many years and have earned the trust of the community.

Industry Certifications and Accreditations: Mr. Tire holds industry certifications and accreditations, demonstrating their commitment to maintaining high standards of service and professionalism.

Environmental Responsibility: Mr. Tire is committed to environmental responsibility. They follow proper disposal procedures for hazardous materials and promote eco-friendly practices.

Community Involvement: Mr. Tire actively participates in community events and initiatives. They support local charities and organizations, showing their dedication to giving back to the community.

Overall Recommendation: Overall, I highly recommend Mr. Tire for their exceptional service, quality work, and customer satisfaction. They are a reliable and trustworthy choice for all your automotive needs.

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