Mr Price Group / MRP
reviews and complaints

I instructed mr price call centre 0800212535 to cancel a order 107660073792 but the order was only partially cancelled, I phoned 5 days straight and nothing! I'm still being charged! This is not right. I was given reference numbers but what for? This is basically fraud and theft. I phoned out over r150 airtime as I keep waiting in line just to be told the same story over and over...

I was at MrPrice Home fourways Mall on the 27th of Nov and as I purchasing a few items, I noticed after I've paid that I was overcharged and I asked them to help because I'm over charged, the cashier called a supervisor by the name of Prudence and she didn't help and gave me so much attitude but before me they was a lady from Mr Price Pretoria which she gladly assisted nicely and didn't even give her attitude and we were buying exactly the same items on promo for the Black Friday, I stood the for an hour without being assistant went back to work and came back then she told me on lunch but before I left earlier she said she will solve it for me and when I came back she didn't even bother coming to explain to me why is my situation not solved, I was assisted by another lady only the 3rd time when I went there. I am very disappointed in her service as a superior to the cashiers and the attitude I received I didn't like at all

I would like to say that I have never had to deal with someone in the HR Department of Mr. Price. and this via email to. She was so rude and unprofessional that I will never shop or take a account out with them ever again. Can't wait to be paid up in full. This is the 3rd time that they could not get my payments as I did pay online and they could not pick up my account details on the system as I left out a digit on my ID no. The lady by the name of Fiona Bhikapersad could of just scrolled down on the mail and checked on my correct id as I had the account number as well as my ID no so how can she not pick it up on the system is crazy. She was so rude and it's sad because I have had my account for so long and because of a admin clerk I will never open a account with Mr price ever again. Can't wait for my bill to end - Am doing a Internship for a shipping and this is not the way to handle your clients - am disgusted at this - Fiona Bhikapersad is not someone that I would have working in my team. If I don't get feedback sorry to say I will go to the Ombudsman to see how this will be addressed going forward. I dont go complaining but shoo had my account for a few years now - and because of this incompetent Admin clerk I will never shop at or open a account with the level of service you get and how HR can have someone like Fiona that does not even have a clue on client or email etiquette is sad.

My email - [protected]@zacpak.co.za

Shevonne Hattingh

I wish to complain about the hour long wait in the queue at Mr Price Clothing, Makhanda. One cashier serving a queue that is nearly at the entrance of the store. Poor management when Mr P staff are walking around on the floor, and not seeing that there should be more cashiers! This service, or lack thereof, will lose you customers. Especially seeing that you are paying more for rental now that you moved into a bigger building.

I have a query with regards to online voucher ordered.
The call center which is suppose to be customer service has put the phone down in my ear. I have sent my query online 4 days ago with no response.
The whatsapp option is a joke! Absolute waste of energy.
So will the managing director maybe give service. His staff has no idea what that is. Or does the problem start at the top? At the highest level they don't value their customers and it filters down.

Gift Card bought for R1000 at Mr Price Home Cape Gate Brackenfell Western Cape, for my son's birthday which was 27 July 2020. Gift Card nr 0325194280. Date complaint was raised 2 November 2020 with Mr Price Customer Contact Centre and again on 11 November 2020.
When we went to buy goods at Mr Price Home Tygervalley on the 2nd of November 2020 we were informed there was R0 (zero funds) on the gift card 0325194280.
I phoned Mr Price Home Customer Contact Centre on the 2nd of November 2020, they informed me the funds was spend on the 1st or 2nd of November in Roodepoort they provided me with a reference nr CRFD9A2PE. I had no feedback and phoned again 11 Nov 2020 Mr Price Home Customer Contact Centre and they said the reference nr does not exist. I have never had such an experience before at any other Retailer where my money on my voucher was not available to spend. I spend another 18 minutes with them on the phone with a lady Krishnie. I need this query to be resolved. I live in Cape Town the card was kept in a safe place in my house and I do not live in Roodepoort nor did I travel to the Province. I need my refund of my R1000 in either a voucher again or cash back. Mr Price should have proper procedures to deal with incidents of potential fraud and not inconvenience and embarrass a customer due to their processes. Kind regards LM Griebenow / cell nr [protected]

This is my no [protected]
My contract end and now it is a hassle to end it and it take a month but if we own the company the phone got to be stop in a month. You own me R 1866 and at the end of this week it will be in my account and this number will be pay has you go

And lucky for me I see 8599 worker every month and I will put psoter up that said MR Mobile seal people money
Sonja Jones
[protected]

Good day,

Please assist.

I was supposed to pay R255 for November but then decided to pay R1000, so I paid twice. R255 and R745.
I paid my account on the 29th of October and the money was debited from my account but it still says pending when I check my Mr Price statement.

I bought my 8yr son slippers on sunday for r79, am my son was very excited about them and today he decided to wear them and went out playing he came bake with them and torne apart am very sad about the quality thatmr price is selling and am never ever buying anything from them again they've lost a loyal customer course most of my son's cloths I buy them at mr price

Am very much disappointed with mr price and their cashiers whom are busy promoting fraud at protea glen mall and jabulani mall in soweto, I just do not understand if is how mr price taught them or they are just ignorant, how does one sign for purchasing clothes while isn't an account holder and u approve, worse with a total different signature. Something needs to be done to these negligent cashiers of yours, unless if you mr price condone fraud as whole... I won't rest until I get justice, am very much unhappy with everything including the attitude I got when I went to report, y'all better train and hire people who can do their jobs properly or else one day ur businesses will go down because of this kind of attitude

Good day! I feel so frustrated with mr price that I have no idea where to start. Like I always do when time arrive that I have to make payment on my account, I get the stuff I need to purchase make payment and then in one transaction I will purchase my stuff. *just to keep in mind that the store I choose to purchase is not that close to my home* and therefore my time and proper planning is needed when visiting your store! The first time I experience this issue was a few months back, I made payment (standing in the que for an hour) just to hear after making payment that your processes have changed and that I can no longer make payment and immediate purchase which I find totally ridiculous (I have to now go in make payment go back again the next day to make a purchase)! I sort of adjusted to this frustration and the lady advised that it will be better to make my payment online and payment will reflect the next day and I will spare one trip in doing so! I did take the advise and used the online payment system and I made my payment early in the morning on 10/24 on sunday the 25th I took time to drive to your store to make my purchase and I could not due to my payment not showing! On monday (today) I took time (that I have to work back)! Just to hear the exact same story — payment have not yet cleared and again could not get my stuff (now they say it will take 4 working days for my payment to clear) and have to go back once again to try and make a purchase! Your system does not work! It is frustrating to any customer, it is a waste precious time and un-necessary trips and a waste in petrol use. Can you please advise what is the best way to make payment and a purchase not going back and forth in the hope that I will be able to make a purchase after making payment? Your urgent assistance and feedback on my query will be greatly appreciated. Blessings — lizelle

I received a voucher for my birthday in May (5 months ago) this year. Wanted to use it on 19 October at Tyger Valley branch. The cashier then told me that there is a R0.00 balance on the gift card. I have not used this voucher before. She found out from the finance department that the voucher was used on 25 October 2020.
How is this possible that the voucher was used while the card was in my purse the whole time & definitely never been used by me before. What happened to the R500 that my husband paid for the voucher?

order : 107110409478 : L.M. Carnell.
5th Sept. 2020: bought a Austin 8 Drawer Unit from mrphome online.
15th September : 6.15 pm : delivered by courier who refused to wait until
16th September: opened box and Unit was badly damaged. Drawers not
16th 2020 :Reported to Krishnie Maderay at mrphome customer service.5.
23rd September - phoned call center and spoke to Berlin - resent photos
of damage and complaint.
6th October 2020 : resent photos and complaint to mrphome : no response
13th October 2020: resent photos and complaint to mrphome: no response
14th October: phoned call center and resent photos of damage: was promised a response by end of day: no response.
Despite daily calls to mrphome call center every day and emails sent to Krishnie Maderay and emails to help@mrphome every day I have no indication as to when the unit will be collect for return and refund.

I do not want a replacement;the unit is very badly made.
I request a refund please.
Thank you,
Linda Mary Carnell. Mobile: [protected]

My online order # [protected] was delivered on the 23rd or 24th July 2020, however it was missing a shirt.

I have sent emails however I have had no feedback at all.
We have been in lock-down as I work at a medical facility so have been relying on deliveries and online purchases.

All I ask is that either the item be delivered to me or that I be credited on my online profile so I may purchase something else.

Since the start of my contract with mr price mobile it has been a struggle. I have to call every month for my data to be loaded. By the third week I have no data. What happens to it, I can not tell you. I have wifi connections at work were I spend most my time. I decided to cancel my top up and now they tell me I have to wait 3 months to switch and port my number. What kind of stupidity is this. What do I do for 3 months?

I went in too pay my outstanding amount of r400 so I could close the account, and then the cashier said the outstanding amount is over r1000. And when they showed me what I was charged for, I saw that I am being billed for insurance and etc.. Of which I never got asked to pay or to be charged, so I am not willing to pay for something I did not consent to.

Correspondence:

Monday, September 7th (12:35) - Emailed requesting statement of account
Tuesday, September 8th (11:18) - Emailed a follow up - no response received
Wednesday, September 9th (8:05) - Response received - saying I'm under debt review and I must contact consumer friend
Wednesday, September 9th (8:09) - Emailed back - stating that I am no longer under debt review and that I have submitted my paid up letters and clearance certificate and asking what the hell is going on?
Wednesday, September 9th (8:17) - Response received - saying thank you for being in touch. Please contact consumer friend to remove status
Wednesday, September 9th - I called consumer friend and they could not help me. Saying they had removed the status on the 1st of September and that I must speak to MRP
Wednesday, September 9th (8:18) - Emailed stating that it has been removed
Wednesday, September 9th (8:33) - Emailed stating I am being redirected to MRP by consumer friend
Wednesday, September 9th (8:46) - Emailed requesting MRP rectify this on their side and asking how could I open an account if I was under debt review and how I got approved when I submitted my documentation?
Wednesday, September 9th (12:17) - Emailed Kaylene Christensen - forwarded her the email because she is the person I emailed my documents to and I wanted to know what was going on
Friday, September 11th (11:08) - emailed Kaylene Christensen, Service MRP and Service MRP Inqubacx
Friday, September 11th (10:58) - emailed again still waiting for a response
Friday, September 11th (10:58) - can I have a response?

I'm tired of calling MRP to be told to call Consumer Friend only to do so and be told by Consumer Friend that i must call MRP!

Kaylene Christensen has just called me at work 11:30 without asking if now is a good time to talk, i hung up because that is inconsiderate and rude!

She can respond to my emails!

Firstly the store was empty, there were just few clothes.
Seconds they don't ask for an email address when paying.
Thirdly, our purchased items where put in a black plastic bag, and when we ask for a proper bag we are told it's 30cents, okay fine I take out that 30cents. I could hear the ladies working at the till making nasty remarks for wanting a proper mrp plastic. I ended up just leaving with that black plastic.

I have make an online purchase on the 25th of August. The money went off my account but I did not receive any confirmation from Mr Price. I locked a query and then received a mail from Berlin Daniels to send proof from the bank. Now from me working from home had to leave everything so I can get them the proof, I feel they had my reference number which they could compare to their bank statement. They made it clear they want proof from the bank because they can't see from which bank they payment is. So I did send them the proof on the 27 August. I have also send a mail to customer care but up to today no feedback on what is happening. The purchase was for an amount of R 764.94, this is a lot of money just to throw away.

All I want to know if will I get the goods I purchased or will they rather pay back the money. Their service is very poor. This frustrate us as consumers. I tried to upload the mails but it is to big. I have upload the proof of the bank to confirm the money was debit from my account.

Mr Price home Cresta. Your customer service is appaling. On Saturday 29th I purchased an office desk. When I openwd the package on sunday I realised I was carelessly given the incorrect product. It costed me time and money to drive all the way back to cresta this morning. I was not apologised too, and then I was told the initial desk I wanted was sold out and only the display desk was available. I asked if I could purchase the display desk for a discounted amount. I was told no the desk is ik mint condition, but then on inspection the desk is damaged. The manager or whoever the person was came and told me that they will call in and find out if I can get the desk at a discount. He comes back a few minutes later to tell me I can get R150! Off. Really? On a damaged table. I proceeded to the till to do the return. Baring in mind that if you make a purchase of R1500 or more you qualify for R300. Which I received on my Saturdays purchase. The lady at the till while doing the refund tells me they are reversing the discount because now im returning the desk. Firstly their customer service is terrible. I am given the incorrect desk, made to bring it back to get told the desk I actually want is sold out, am given a possible R150 off a damaged table (you can't even call that a discount). I wasnt once apologized too or compensated and then I still get mt R300 discount reversed even though I wad terribly inconvenienced and received the most appaling customer service. Mr Price home Cresta. You need to shape up your custom servixe because it sucks!