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Mr Price Group / MRPcomplaint against your debt collecting department

1
S Nov 10, 2017 Review updated:

Good Day

I would like to lodge a complaint against your Company . I have an account with you account number [protected] . I recently purchased this last Sunday 05.11.2017 and already I'm getting phone calls and threats that my name has been sent to the Credit Bureau, is that how accounts is done . Isn't this supposed to be an instalment thing ? Do you train these your call centre agents, do they know what they are doing? Are you employing qualified Debtors Clerks for these jobs. I buy today you wait for end of November to claim for your money if not then you send me a statement and request for your money . After 90 days after numerous attempts to get your money you are allowed to hand me over to the lawyers . You are infringing my consumer rights and blacklisting consumers where its not necessary . How can you be threatening me, a customer . Have I run away with your money ? Has the end of November already passed ? Today Is only the 10.11.2017 why am I getting phone calls already and threats demanding for money

Please tell your workers to do their jobs right . If these treats don't stop I'm taking this matter further

Please sort this out, I am a very disgruntled customer . If you don't assist me and stop this harassment . I am taking this up with the Consumer Goods and Services Ombud . Your customer service is very poor . Even when I faulted to pay only one month you handed me over to the Credit Bureau, what sport of Accounting Principles do you use? Isn't that your statement, '' We are bound by the Consumer Goods and Services Industry Code ''

Stop harassing customers please and stop harassing me
Regards

Responses

  • M
      Nov 21, 2017

    Hi mrp. Im not happy with you account. I my last pay.ebt was on september 31 which was 240 and was supposed to be the last payment l. Now i got a message that says i owe them 230 and if i dnt pay them today a further step will be taken on me. Mrpmobile is full of thieves i hate it and my lawyer is gonna take a step against them. I dnt ow them anything.

    0 Votes
  • M
      May 14, 2018

    good day i know i own mr price money now i want to make arrangement they send me an sms to pay the amount before they hand me over is that how you treat your clients you can help a client when he cant afford the payment but want to pay

    0 Votes

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