The complaint has been investigated and
resolved to the customer's satisfaction

Purchased coffee maker (Mr Coffee) in July 2008 for $47.00 at Kohls Department Store in Saugus MA.

On April 26, 2009 it stopped working. The clock and "ON" indicator light was on but no heat.

The Model SK23 Mr Coffee. What action should I take?

Alberta McMahon
14 Grayland Rd
Lynnfield MA 01940


  • Cl
    clester Sep 13, 2009

    Return it to the store if you have your receipt or upc # from the coffee maker. Or you could take it in and have them try to look it up in the computer. There is a no questions asked yes we can return policy so you will either get a refund, merchandise credit, or you can exchange it, depending on if you have your receipt or if they can do a lookup. Inquire in the store and they will assist you further. Something can and will be done about it.

    0 Votes
  • Ra
    ralph Barnes Jun 24, 2009

    Never in the history of making things has the concept of 'planned obsolescence' been more
    purely honed than with coffee makers. Doesn't matter the price. I'm calling around now because
    our Mr. Coughing is on the blink; the same problem as the last one; it's a piece of junk.
    Basically, you're buying a clock. So we're going to buy a nice alarm
    and start going to Starbucks. Early.

    0 Votes
  • Charmet Apr 26, 2009

    Contact the Mr. Coffee company, and ask if they will help you.

    0 Votes

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