The complaint has been investigated and
resolved to the customer's satisfactionResolved MPC — Terrible experience
resolved to the customer's satisfaction
I purchased a Gateway laptop in July 2007. It came with a 3-year extended warranty through Gateway Professional. A few weeks ago my power port failed so I went to call Gateway to have it repaired. I found out that they had sold their Professional division to MPC in Oct. 2007. Calling MPC resulted in no one ever answering the phone. I chose to email from their site and after waiting several days for a response, I did some research and found out they had just filed for chapter 11 days earlier. I then emailed Gateway to find out what my next course of action would be. I was informed that MPC was the place to call and given yet another number. Calling MPC resulted in no answer, once again. I again emailed and also emailed Gateway back. I checked out MPCs website and found a page stating that they are not honoring extended warranties period! I informed Gateway and the company that I bought the computer from and neither cares too much. Gateway claims they have no liability and tell me to keep calling. Calling and emailing does nothing because apparently no one works for MPC now. I feel strongly that Gateway is responsible for these extended warranties. Shortly after Gateway sold their Professional division to MPC, MPC started experiencing financial difficulties. I would be interested in whatever lawsuit ensues, as I am sure that will be the next course.