The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MPC CorporationBad service

I have purchased a Gateway computer in 2006 with a 48 hour guarantee onsite servicerepair maintenance for 3 years which I paid extra for it. Some time in Feb 25, 2008, my computer crashed. I contacted Gateway and I was told that my account was sold to MPC Corporation located in Idaho. I then called MPC and reported the problem. It took MPC more than 2 weeks to contact a contracted with MPC local repair company to show up my house for repair. Make a long story short, 4 tries later, my computer is still not working. I spoke to the supervisor of MPC (Mr. Troy Pett) Technical Support and numerous emails and phone calls with almost everyone in MPC Customer Service and Support. Finally, Mr. Pett committed to me for a new computer. With that I was given a case number and order number. According to Mr. Pett, I should have my replacement computer within 2 weeks. It has been 2 months and I still didnt get my replacement computer. I finally contacted MPC Corporations media and public relations department Mr. Michael Boss who also promised me to result this situation immediately. It has been another week gone by with no solution. Today, I received another email that Mr. Boss now tries to push my case back to Mr. Pett. Bottom line, I still dont have my functional laptop after nearly 4 months. Please help. I have all the emails saved with everything that was transpired. My maintenance contract is still valid. I filed with Consumer Protection tonight and I also filed a complaint with National Associations of Consumer Advocates. I am ready to do anything to get my laptop, because I believe in principal. I also believe in right and wrong. Please help me. If you know any lawyer who is willing to help me, please let him/her know of my contact information.

Responses

  • El
    elbay Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Any fool can criticize, condemn, and complain - and most fools do.
    Dale Carnegie

    0 Votes
  • Kc
    kc Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same issue. They have my laptop that I sent in months ago. First time the screen was broken. When they sent it back to me it was still broken. Now they have it again, I can't get anyone on the phone only a recording saying they filed bankrupt. I want my computer back as well. Gateway is doing nothing to assist me even though it is their computer brand. Needless to say, I never received a notice in the first place saying they sold my warranty to another company. I am seeking legal advice as well.

    0 Votes
  • Me
    Melissa Scobell Nov 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Evidently, Gateway not longer exists - it was sold last year to ACER and the warranties are with MPC. MPC is in bankrupcy proceedings. After waiting for almost an hour on hold my call was answered and I was given the following information:

    MPC can not repair or fill part orders during bankrupcy proceedings. They have been in proceedings since November 4, 2008. Hotline number [protected]) is answered by message that tells you to leave voice mail about your problem. The email address the MPC Tech gave is: [email protected] .

    The MPC Tech, Tim, was very sorry that he could not help. It seems they don't have anyone answering their tech emails (email department was laid off) and very few people to answer the phone lines. I felt kind of sorry for them. I'm so frustrated that I can't get my notebook fixed. Fortunately, I was able to get my files by purchasing a SATA drive usb converter but I want my tablet notebook working and it doesn't look like it will be fixed anytime soon.

    0 Votes
  • Ke
    Kevin Jan 06, 2009

    Mpc corporation went chapter 11 and they have my computer. I also blame the xxxhole employees who knew mpc was not going to repair my computer but told me to send it in to them.

    These xxxhats were fully aware that mpc was not going to do anything but keep my computer. Why in hell didn't their customer service jackxxx warn me that I would be better off not sending them my computer because I would never see it again. son of xxxxxxxs.

    0 Votes

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