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MovieStarPlanet
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www.moviestarplanet.com
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1.2 109 Reviews

MovieStarPlanet Complaints Summary

2 Resolved
103 Unresolved
Our verdict: If considering services from MovieStarPlanet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MovieStarPlanet reviews & complaints 109

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L
7:32 am EDT

MovieStarPlanet purchase 1 month vip

Main reason why my daughter reloads her monthly pass before it expires is to get the pack items with it, Several times it would go straight through and not let her change the color. TRIED TO CONTACT MSP TBEY HAVE NO PHONE NUMBER. This is ridiculous, we pay so much, and can not even get a live rep to resolve issues. She has been playing on the same account, for I'd say over 5 + years, and we had so many issues. Loosing money not being able to change the color on the item in the d pack, that we originally went to pay for in the 1st place. Loosing rares or items due to glitches, during rare trades, for items that I paid hard with working cash. USA account, asomegirl809 is her username. Resolve our issues.

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C
12:01 am EDT

MovieStarPlanet moviestarplanet

Hey I'm 14 and pregnant and I made an account on MSP since there are a lot of kids on this game and wanted to tell them my story so if they were going thru the same thing I was then I could help them and so kids would use protection but they deleted my account. I'm trying to tell kids to wait to have sex and stuff but I guess I can't help people? I met a couple of teen mums and there and we talked. This is very unnecessary to delete my account because it was " inappropriate" My user was Caitlyn menor,

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K
Kori Dickson
, US
Dec 01, 2019 1:59 am EST

My account is cxalyssa(outsider)cx can I plz get my acount back my sister did the thing to kick me off for a days he did the status lll make sure it won't happen agian

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S
12:55 am EDT

MovieStarPlanet account being hacked

I was 18 at the time and had made a new friend on msp and all of a sudden they were saying something like give me your password or ill hack you even though she didn't know my login details before i told her and i didn't know what to do so being the stupid teen i was i gave it to her but i really want it back because i had made that account two years prior and had tons of stuff on it abd tons of friends that i dont want to lose so please help me get it back.

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J
5:31 am EDT

MovieStarPlanet unauthorized credit card charges

Hi, I am surprised and shocked that without my authorisation £3.50 has been taken from my credit card ending 7051.I never purchased anythings from Movies Star Planet.My Children might have clicked on movie or games but they very young children and they are not that age that it will cost money.So far I understand it is kind of trap for the young children. But it is completely out of my knowledge and it seems to me it is completely immoral and illegal to charge money without justify the age or the legal account holder.I hope you will refund the full amount and close my account .Thanks

Regards

Banna saha.

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I
12:11 pm EDT

MovieStarPlanet I was locked out of my account for something I didnt do.

Ive been locked out of my account for "Sharing personal information" which by the way, i never did, the person who reported me doesnt know what theyre talking about because ive never even done that, its stupid to do, and the only "Sharing" that i did was tell someone what my username was so that i could justify that was my other account and then the following day you locked me out. I think thats stupid. And it keeps changing too, it was 1 day on my mobile phone and then 2 days on my PC.

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C
5:05 pm EDT

MovieStarPlanet im only 12, and I traded without knowing the rules and changed the email for this scammer

Hi msp yes i know im only 12 but i want my account back. This girl xo//aubrey// xo wanted to trade and she told me her instagram account was theaesthetics666 and we talked. I traded my accounts xxparisxx41 xxlexibaexx4 alex2468fire1 >{paris}< and gansterroller123 for her accs and she made me change the email to either the starting of the email gore or valirie. If you look on xxparisxx41 and lexibaexx4 and >{paris}< and on alex2468fire1 there shuld be aconfirm email chnage or an original email on ther which the email is [protected]@gmail.com. which is my email. 29 people told me this girl didnt cam so i trusted her. Until i looked at her guest book and it had a buch of things like i want my account back or packer or hacker. I cry and i cry for beliving peopple i started from a level 28, level 19, level 14, and a level 13 to a levlel 3 . Please also feel free to contact my mother at [protected]@aol.com and feel free to contact my mom at [protected]. Please dvange my accounts and email me at [protected]@gmail.com when you got the accounts back and changed the email that it was on which was my email. Please give me my accounts back and change the password to james0114. I love playing with you msp! But the hundreds of dollars my mom spent on her, its a shame that you guys lock out people like my main xxgamersgirlxx, i wasnt home and i told my cuzin my pass and she did inaproprite stuff to and locked me out ive been trying to explain that for 3 or 2 years and you guys till wont unlock it even though it wasnt my fault! I love msp but my mom will sue you if she has to and all my accounts dont come back from this scammer and my main account xxgamersgirlxx doesnt get unlocked. Sincerly the 12 year old, Cali Kigar!
5?22/19
email: [protected]@gmail.com
moms email: [protected]@aol.com
moms phone number: [protected]
language- english
Lake elsinore, California USA

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B
9:17 pm EDT

MovieStarPlanet someone took my account.

ok my account name is >Lonley potato< a little while back i gave it away as a trade then we traded back and she got another one of my accs with drips on them. she made me go firsts and she made me put her email in my other account and didnt change my lonley potato one back to mine. she hacked me i had to make a noob account witch is not fair. i feel like callint the police. i would apreciate if u can get my account back for me taht would be great. my email is [protected]@mail.com if u need to reach me i need that account i payed money for vip on taht account its not fair she scammed me like that. u guys dont do sum i will take matters into my own hands mabey get yall shut down. so pls email me and get my account back pls quick. i will complain everyday till i get it back. i want the pc to be lol123 and that would be amazing pls help?

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A
1:43 pm EDT

MovieStarPlanet hacked

My account was hacked and i know who hacked my account and they changed the email and password so i couldnt change the password or anything. She told me to give her my roblox password and i just blocked her thinking they were empty threats i guess i was wrong and she hacked my account Is there anyway to get my account back i spent a lot of time earning everything on it

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S
11:07 am EDT

MovieStarPlanet contact/hacking/refusing payments

I am so done with MSP. I am probably on my fifth account now, since all my previous Ones have been hacked. All of which, I have definitely spent some kind of VIP on. Now I am on my current account, and I am trying to buy more VIP after everything that's happened already, and it's refusing my payment. I have spent the last hour looking for a contact support phone number, for a movie star planet. I have literally not been successful whatsoever. Not only is VIP expensive ones have been hacked. All of which, I've definitely spent some kind of VIP on. Now I am on my current account, and I am trying to buy more VIP after everything that's happened already, and it's refusing my payment. I have spent the last hour looking for a contact support phone number, for MovieStar planet. I have literally not been successful whatsoever. Not only is VIP expensive and being hacked makes that all go to waste, but also the fact that I literlaly can't contact moviestar planet. Literally Contacting Ariana Grande would be easier. I need the REAL support number, if there even is one.

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S
9:49 am EDT

MovieStarPlanet not letting me log in

The incident happened today 1-8-19 at around like let's say 8: 40 am. I wanted to play moviestarplanet, but it wouldn't let me log in. I don't know what is wrong with it. My internet connection seem fine, my browser worked fine. I think maybe msp might be down?! I don't know. That is what I'd like you to repair. I would also be hoping you'd make some changes to msp. Msp is getting a little bit boring to some members and if you'd make some of the changes we request, maybe you'll gain more users/members. Thank you for taking your time to read this.

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T
7:17 pm EDT

MovieStarPlanet someone hacking without my password

When i logged in i saw my star coins gone (not completely) and my diamonds and when i went to see gifts two see if someone gifted. Their self they given 3 accounts gifts that i never approved of! so i was wondering of you could get me something to make up for that or if you can band 2/3 accounts . The name of my account is kitten3912 and the name of the user of the of the haker is Li0R1 please contact me at [protected]@gmail.com, thank you for your time

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A
4:37 pm EST

MovieStarPlanet movie star planet

Hi there
Daughter received messages from the account of her best friend claiming to have gotten into her friends account. They then went onto say they knew who they both were, using both their first names. They said they knew which school they attended, again using the schools name. The said the knew where they lived and gave the children's house name and street. The messages also read, I know where you play! I want to watch you sleep! My daughter was terrified, as was her friend. Her friend hadn't been at home when her account had been sending these messages to my daughter. I am really shocked that this could happen on a children's game. I would like an explanation as to how this could happen and who could possibly have been sending these messages!
Amber Lanigan

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H
9:23 am EST

MovieStarPlanet can't login to account

My account RainbowStitch49, won't let me login. I have tried about 10 times and I can't log in. I know my password is correct and I know that my username is correct. I had a friend play on my account earlier today. she is one of my closest friends. Please solve this problem or I will only say bad thing about MSP. Thank you. And alot of my other accounts have not been letting me login. also. But those don't matter only RainbowStitch49 matters.

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J
11:17 am EST

MovieStarPlanet friends

01-21-19
I believe that a user should be able to have more than 3 best friends and an unlimited amount of friendships in general or lest restrictions. 5 would be a decent number. I would appreciate this change in the site which would make it more enjoyable since limits have to be kept on. I personally have connected with certain people but I cant label them as best friends because of not being able to cross over the number choice which is again. only 3.

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I
instatuck76
, US
May 25, 2019 3:18 pm EDT

youre seriously complaining about friends? Thats just dumb but alright?

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A
9:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet poor customer service

I was hacked on this game, with things that cost over 200 dollars and the game refuses to give back the items.
Moviestarplanet doesn't care about their players and just wants to make money. It's as simple as that, money w****s
If you're going to create a game, make it a lot harder to be able to hack other accounts. Make it so it can realize you're up adress or something because hacking is WAYYYY to common, and to not even give back the items? People can technically sue you for this and I Recommend yiu do something about it.

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instatuck76
, US
May 25, 2019 3:22 pm EDT

Do you honestly think a game like MSP, someplace online, actually cares about their customers/players? You must be real dull, honestly. Why would a game, charging nearly 100 dollars, care for their players? I sincerely hope you weren't/aren't dumb enough to think otherwise, because clearly, they've only ever been in it for the money.

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T
7:59 am EST

MovieStarPlanet my account got hacked

My account Minakia last year got hacked by some girl named ll Lynns Rares ll. i'm not sure how she has done it but i really would like that account back named Minakia. it was hacked i believe in July 2018 i had V.I.P on it but, as it was hacked i wasn't able to get any accounts up to level 16 again. my number is [protected] and if you can call me what the password is if you find it out! thanks -
Movie star planet user

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W
12:35 am EST

MovieStarPlanet ridiculous customer service

It is seemingly impossible to directly contact any MSP staff. My account was deleted, and I want it back NOW. Stupid that I have to come to a secondary website to submit a complaint that most likely won't be reviewed. I am fed up. I had VIP, and had put well over a years work into that account. This happened to me about 6 days ago, and it has still been left unresolved. I sent numerous emails that stated the exact same thing, and I am tired of an automated response. If the players of the game really mattered, you would fix something as soon as you could. Very disappointing and angering. Contact me FAST @[protected]@gmail.com. Thank you.

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W
9:04 pm EST

MovieStarPlanet unethical behaviour

every time I put in my exact password and username it tells me "sorry but your login failed. invalid username and password" but I put in my email for I forgot my password[that I verfied] and it said we don't have specified a user in our database. This is very annoying please fix this my usernames are Abbylovesunicorns, Abbylovesunicorns, and Abbylovesicecream

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K
6:26 pm EST

MovieStarPlanet the thing i'm complaining about is that I got blocked out my account I promise I didn't do anything I was hacked can u unblock me please

I promise I didn't do anything and I hope you understand can u please unblock me please because my vip is gonna expire can u please unblock me I was hacked and please unblock me my mum has paid a lot for vip I don't want it to go to waste and someone took my dimonds can u please give me some please unblock me today I need to go on it please I love your game it's the best can u let me enjoy it

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H
3:23 pm EST

MovieStarPlanet my account

I wasn't doing anything bad and than y'all blocked me for a day. I was talking to my REAL LIFE friend and y'all yeeted me out. My account it @cheetahpink16. Please unblock me. I didn't do anything. This is very serious. I payed money for this account and I expect to be able to use it. I understand your guidelines, but I didn't do much. It a fairness there is people doing a lot worse then what I did. I said a little tiny word that didn't matter because we say it to each other everyday at school. There is people on Movie Star Planet calling me an a**wipe for who knows why. I just think you should unblock me for today.
Im sorry!
Sincerely, one child that is keeping your business going.
contact me at [protected]

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MovieStarPlanet Customer Reviews Overview

MovieStarPlanet is an online social game aimed primarily at children and teenagers. It allows users to create personalized movie star avatars and engage in interactive activities. Players can design their own virtual worlds, fashion outfits, and star in movies, which can earn them in-game currency and fame. The platform encourages creativity and social interaction by enabling users to chat with friends and share their creations. MovieStarPlanet also offers a VIP membership with additional features, enhancing the gaming experience. The game focuses on providing a safe and fun environment for its young audience.

MovieStarPlanet In-depth Review

In summary, MovieStarPlanet is a vibrant social platform designed for a younger audience to express creativity, engage in social networking, and enjoy a variety of games. While it offers numerous features that can be entertaining and educational, it is important to consider the aspects of safety, usability, and cost before diving in.

Website Usability and Design

The User Interface of MovieStarPlanet is colorful and appealing to young users. However, some may find it a bit cluttered. Navigation and Layout are intuitive once accustomed, but initial complexity might overwhelm new users. The site's Mobile Responsiveness is adequate, ensuring accessibility on various devices.

Registration Process

The Ease of Account Creation is straightforward, with simple steps to follow. Required Information is minimal, which is good for privacy. However, the Account Verification process could be more robust to ensure the safety of its young users.

Safety and Security

Privacy Policies are in place, but could be more transparent. Parental Controls are a positive feature, allowing for oversight of children's activities. The Moderation and Reporting Systems are present, but the effectiveness can vary, which is a concern for a platform aimed at children.

Features and Functionality

There are extensive Avatar Customization Options which encourage creativity. Social Networking Features are central to the experience, promoting interaction among users. The Gaming and Interactive Elements are engaging, though not always original.

Content Quality

The Variety of Games and Activities is commendable, and there is some Educational Value in the creative aspects of the platform. The Age Appropriateness of content is generally well-maintained, with a focus on a younger demographic.

Community and Social Interaction

The Friendliness of Community can be hit or miss, as with any social platform. There are ample Opportunities for Collaboration, and Community Events and Contests are frequent, which adds to the fun and engagement.

Customer Support

Responsiveness of support varies. There are multiple Support Channels including Email and FAQs, but Live Chat is not always available. The Help Resources and FAQs are useful for common issues.

In-App Purchases and Monetization

The Transparency of Costs could be improved, as some users may find unexpected charges. The Value for Money is subjective, depending on how much one engages with the platform. Payment Options and Security are adequate, but always a concern in apps targeting children.

Performance and Reliability

Load Times and Speed are generally good, though this can depend on internet connection. Frequency of Updates shows the platform is actively maintained. Bug and Glitch Management is ongoing, with varying degrees of success.

Educational and Developmental Impact

The platform offers some Skills Development in creativity and social skills. There are Learning Opportunities, especially in digital literacy and safety. The Balance Between Entertainment and Education leans more towards entertainment.

Parent and User Reviews

Testimonials and User Feedback are mixed, with some parents and users expressing concerns over safety. Common Praises include the platform's creativity and fun factor, while Complaints often relate to customer service and technical issues. The Overall Satisfaction Rating is moderate.

Pros and Cons

  1. Advantages include a creative outlet for kids, social networking within a controlled environment, and a variety of content.
  2. Potential Drawbacks are concerns over safety and security, the effectiveness of moderation, and the clarity of in-app purchases.

Final Verdict and Recommendations

The Suitability for Target Audience is appropriate, with a focus on younger users. When Compared to Similar Platforms, MovieStarPlanet holds its own in terms of features but may fall short on safety concerns. The Overall Recommendation for Potential Users is to proceed with caution, particularly regarding in-app purchases and ensuring active parental involvement in the child's use of the platform.

How to file a complaint about MovieStarPlanet?

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- Summarize the main issue with MovieStarPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MovieStarPlanet. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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+45 51 914 417

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www.moviestarplanet.com

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