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MovieStarPlanet
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1.2 109 Reviews

MovieStarPlanet Complaints Summary

2 Resolved
103 Unresolved
Our verdict: If considering services from MovieStarPlanet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MovieStarPlanet reviews & complaints 109

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P
4:36 pm EST

MovieStarPlanet Unethical behavior

This incident happened today in the past hour. Today being, 2/21/21. A user: freerarenumber1 is making fake accounts of me and slandering my name telling people to report me to get my account suspended when I haven't done anything wrong to anyone. I am very worried that my 4-year account will be suspended if this keeps happening. She is causing personal threats by commenting on all of my artbooks and my looks and there is no way for me to delete those comments or turn them off. I feel very unsafe being on this app with a user like her and I am not the first person she has done this with.
Please help make this app safe for me again, I have put so much time and money into it and I don't want to quit.

My user: Libby2476
The girl's user: freerarenumber1

Desired outcome: I would like her account suspended and the fake accounts of me deleted. The only accounts under my username that are legit are Libby2476 and Libby2476(backup) all others are impersonations.

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M
10:43 pm EDT

MovieStarPlanet dimond products

I bought a Dimond item that I didn't mean to buy and I cant even gift it to anyone. I dont know how to not have it anymore. I think that it is silly that I cant return my items. I would like my diamonds back as I did not want to buy it

Desired outcome: my dimonds back

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C
9:58 pm EST

MovieStarPlanet Wantingtokillmyself movie star planet user

This MSP girl user, threatened me not I will kill you threat! She was So paranoid I was following her & I So wasn't even! She invited me to come to moonlight pet park so I came, then she acted like she totally forgot she invited me! She acted like a whiney Snob and a half telling me to please leave her alone! When I wasn't even bothering her, I was just enjoying myself at moonlight pet park with my pet, and she was fussing at me like I was harassing her & I wasn't even at all! She was So Stuck up like a miss priss paranoid whiney Snob! Her threat was 'say goodbye to your account'! She also said threatening her moms & uncles own MSP, & saying they can have me banned! just cuz if she really even is related to MSP owners does not give her power to have my account Canceled! She Reported me with false accusations that aren't even true! She Reported me for absolutely no reason at all whatsoever! If this girl is gonna threaten & harass MSP users like she did me then she doesn't even deserve to play MSP at all period! Also just her MSP name alone Should be Reported! She is a Threat to herself & other MSP users! I think I'm not the only victim on MSP She threatened! Exactly why her MSP account Should be Canceled NO DOUBT about it! This girl definitely has Major Serious issues in her little brain! Justice will be Served if you Cancel her MSP account pretty please with Whipped Cream and a Cherry on top! This MSP girl is an absolute Threat just by her MSP name! This MSP girl gave me Bad blood So Bad She made my blood Boil Red Hot!😵😡😠😤💢If you could Cancel her MSP account then you did me a big favor of justice to be served for me and I thank you for that very much!😻💋😘

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M
12:11 pm EDT

MovieStarPlanet VIP membership

Since May 2020, my 14 year old signed up for VIP Membership of 13 euros/month without my consent nor knowledge. On May 25th 2020, I noticed a charge of 13 euros from MovieStarPlanet (MSP EMEA APS*Moviestarp Copenhagen) and contacted my bank to dispute the charge and block the merchant.

On July 3rd, 2020, I emailed their support to ask them to stop payment on the membership as my daughter used my credit card without my permission. Nathan emailed me on July 10th 2020 explaining that they use a third party payment provider so they do not keep information on file but gave me a case number #2343910 as reference. He asked for the User Name, bill and transaction number. However I had sent him a list of all the user IDs she used but no reply.

However since May, I have called my bank to dispute the charge to no avail as it continues to charge my credit card every month. I would like to request a refund for the charges after I called my bank to block them so July, August, September and October charges as well as stop the membership fee from recurring.

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E
9:03 am EDT

MovieStarPlanet Ich beschwere mich weil ich ohne grund in meinen msp account nicht rein komme

Ich kam heute denn 02.10.2020 nicht in meinen MSP-Account emo bella1 rein. Mir wurde die Mitteilung geschickt, dass ich angeblich gegen irgendwelche Rechtlichen Linien verstoßen hätte was gar nicht stimmt! Ich finde es eine Frechheit einfach einen Account zu sperren für angebliche Verstoße die niemals passiert sind! Dazu man noch nicht mal die Gründe für diesen angeblichen verstoß weiß. Ich möchte das umgehend mein MSP Account wieder frei gemacht wird. Vielen dank im Voraus liebe grüße.

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M
7:38 pm EDT

MovieStarPlanet Movie Start Planet

I have been charged illegally and recurrent unauthorized charges by merchant movie star planet. I made a 1 time transaction and they charged daily my credit card to totally $252.99 in about 3 days. With the current situations and job losses this company is out stealing people's money. This in unacceptable that we have this type of company making money by taking advantage of customers. I work for the Girls Scouts USA and I will definitely make sure our members are aware of their dishonesty.

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R
1:44 am EDT

MovieStarPlanet I have been getting warnings for no reason lately

Server: new zealand
Username: xruxxbyx

Hi, I have been getting warnings for no reason lately. To the point where im almost locked out of my account. Im just trying to play my game and warnings are popping up and I dont know why. I know im following the rules so I hope we can resolve this problem. Also, a year or two ago someone hacked my newly made account with star vip. Its called rosina12345 and I hope that I can get my money back for buying that or can get it put onto my new account. Thank you

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M
8:52 pm EST

MovieStarPlanet vip membership

It makes sense that this company has a 0% resolved rating. Everything in the game is broken, especially the VIP payment system. My payment is rejected no matter what I try. I've tried multiple times to purchase the VIP membership on mobile, PC, etc. and they've all been rejected.

Why? I have no clue. The information is correct, the card is verified, and there is more than enough money on the card to afford the VIP membership. This is ridiculous and a total waste of time to even try to purchase from this company.

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L
2:29 pm EST

MovieStarPlanet bullying and harassment

ImAliv3 and her friends won't stop spamming my GuestBook with lies and mean things; I already blocked all her friends and reported her for bullying and harassment; I tried to ask her to please stop, but she won't answer to my message; now it's taking me forever to delete everything they said in my GuestBook. I want them to stay off my profile and to leave me alone.

coolryan2020

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F
6:56 pm EST

MovieStarPlanet being locked out for something I didn't do!!

I'm 13 and my user is xxx!Chelsea!xxx. I got kicked off my account, while online and playing, for using bad language when I didn't. Movie star planet doesn't let anyone swear anyway so I don't see how I was banned. While talking to other friends my sentences were tagged but I was talking how I normally would talk to people on there and i'd never get locked out. This is really frustrating and hope it can be solved/fixed for future problems like this.

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J
3:41 pm EST

MovieStarPlanet account

My account on America servers, Babyyyt25 was locked out for a week. I am unsure of why, and i'm very sure that someone got into my account. I have never told anyone my password, so I don't know who got in. They posted stuff on my art book but rest assured that was not me, as i haven't played for about 3 days. I tried to log in this morning and was notified that my account was locked.

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A
3:49 pm EST

MovieStarPlanet bsf spots

for some reason there is another user on my bf spot and i clicked on his acc and it said we aren't even friends. so i got someone else to send me a request for that spot but it still has the same person from before please help me fix it... my user is allenbadger2004... and while i'm at it my old acc got locked out permanently and i didn't do ANYTHING so will you please unlock it the user is allenbadger04 or allen.badger04

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A
9:25 pm EDT

MovieStarPlanet unauthorized credit card charges

My 11yr old granddaughter has a New Zealand MovieStarPlanet account. Username: >< Hannah ><

On 4 August she used my VISA debit card [protected]) to purchase items on her account. This was without my knowledge or permission.

Below are listed the amounts that were withdrawn from my bank account.

Date Purchased Date Processed Vendor Amount
4 September 6 September MovieStarPlanet.co.nz.Copenhagen 49.50
4 September 6 September MovieStarPlanet.co.nz.Copenhagen 49.50
4 September 6 September MovieStarPlanet.co.nz.Copenhagen 49.50
4 September 6 September MovieStarPlanet.co.nz.Copenhagen 49.50
5 September 7 September MovieStarPlanet.co.nz.Copenhagen 49.50
5 September 7 September MovieStarPlanet.co.nz.Copenhagen 29.50
5 September 7 September MovieStarPlanet.co.nz.Copenhagen 49.50
5 September 7 September MovieStarPlanet.co.nz.Copenhagen 29.50
TOTAL $356.00

Terms and conditions state that permission must be gained from the cardholder. This did not happen so I seek reimbursement of $356.00. This can be done by reversing all the charges to the debit card [protected]) and the money will be returned to my account.

In line with terms and conditions, I also seek the permanent deletion of my granddaughter's user account.

I look forward to action being taken to redress this serious matter.

Kind regards
Alexis Nathan

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L
4:35 am EDT

MovieStarPlanet my friends locked account

Hi moviestarplanet developers, please take notice that my fellow friend: girlsrule4life, has been locked out forever. Just to let you know she did nothing! I'm not sure if you read our reports to see everything, but for sure you don't get each persons perspectives. Please unlock her and give her msp account AND 1 YEAR STAR VIP back! If you don't know already, everything that can happen on msp can be contacted to the police, so i can contact them saying you lock out people an waste peoples money.

~ PLEASE UNLOCK HER, UNDELETE HER ACCOUNT, GIVE HER 1 YEAR STAR VIP (SHE HAD IT), AND MAKE HER LEVEL 24 AGAIN! SHE HAS SPENT TOO MUCH TIME ON THIS AND WASTED TOO MUCH MONEY. (Also this still counts as STEALING!)

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M
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet customer support

Their customer support is utterly useless, they provide the same responses every time. Tried to recover an account however they refused as I couldn't provide an older receipt, why would they need an older receipt when they clearly stated they needed the most recent one which I had done. Now they have my personal information e.g address and I can no longer access my account. Complete invasion of privacy and misleading information.

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M
10:09 am EDT

MovieStarPlanet online phone payment for minors

Hi, my 12 year old made online phone purchases of over £80 straight to MSP in a space of 3 weeks. I was not aware that children could be allowed to make such purchases on a child friendly site. Obviously she is not paying the phone bills and being special needs she didn't realise we were actually billed for it. I would like a refund and the closure of her accounts.
She has two accounts but she says her main account email address seems to be deleted and she can't really explain it
The accounts:
1st account /(Jakeyyy)/ no email
2nd account Mimikiki500 [protected]@gmail.com

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H
1:21 pm EDT

MovieStarPlanet moviestarplanet

I had an account named chatprettygirl2 and was playing on it the night before then the next day I got on it and it said it had been locked permanently for inappropriate language but I have not been talking that way i worked so hard on earning everything i had on that account i tried to contact msp but they have no phone number ITS NO FAIR I WANT MY ACCOUNT BACK

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A
11:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet hacking and fake accounts

I was hacked by a girl named LycheeBurry and she has multiple accounts under her email im sure. she hacked my account and tried to put it up for sale the other day for rares. I don't want my account sold and after i changed my password to get it back, she made other accounts messaging me and telling me that i was a hacker and scammer when I've had my account TurtleBunny27 for two years now. Today she made an account called turtlebunny27 scams, and messaged me. I blocked and reported the account but she has been making accounts to threaten me. I used to enjoy this game and now i really do not. Please help me make sure my account is safe and that she will leave me alone...this issue is giving me constant panic attacks because i have to worry about my accounts safety.

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7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MovieStarPlanet hacked

My account: xXWho3Xx was trading with an Msp user Magical>< that user said she would take my bratz boots and give me a drip dress. she had a good guestbook and reviews were great. she wanted me to go first, so i trusted her. i gave her my bratz boots. and she gave me a shirt that wasn't even a rare or anything. then she blocked me. then i checked users profiles to see if anything has happened to them. they said that she is a scammer and should not be trusted. i baught 1 month VIP on my account and i got those bratz boots with it. i would like my bratz boots back. i know it was my fault for not checking but i still want the boots back, please and thank you.

Thank you for understanding my complaint

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K
5:18 pm EDT

MovieStarPlanet account block

My account has been locked due to some inappropriate activity on my movie, "Club 53 - ep.2". It included some mildly sexual references, I admit, however you can see that it was a private movie documented for me personally. Furthermore, I hadn't even published the footage, I'd just made it for amusement. This is, of course, unacceptable behaviour, however because I've been playing for 6 years now I believe that I deserve a second chance with my account. If you unlock it, I solemnly promise that my content will remain 100% appropriate and suitable to watch. I hope you understand where I'm coming from as I am deeply upset by this misunderstanding in which both I and my mother are outraged by. It would be greatly appreciated if you unlocked my account as not only have I been loyal to this game for a long time period, but I've also spent money on this game, therefore having it taken away just 3 days after a purchase is quite unfair to me. Furthermore, I never received any temporary lock or warnings like a usual incident would, which makes it even more unjust.
Once again, please consider unlocking my account as it means a lot more to me than just a game - it's my childhood, and it really helped me get through darker times when the world was falling apart around me at only the age of 8. P.S. The last part wasn't intentionally meant to make you feel empathy.

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MovieStarPlanet Customer Reviews Overview

MovieStarPlanet is an online social game aimed primarily at children and teenagers. It allows users to create personalized movie star avatars and engage in interactive activities. Players can design their own virtual worlds, fashion outfits, and star in movies, which can earn them in-game currency and fame. The platform encourages creativity and social interaction by enabling users to chat with friends and share their creations. MovieStarPlanet also offers a VIP membership with additional features, enhancing the gaming experience. The game focuses on providing a safe and fun environment for its young audience.

MovieStarPlanet In-depth Review

In summary, MovieStarPlanet is a vibrant social platform designed for a younger audience to express creativity, engage in social networking, and enjoy a variety of games. While it offers numerous features that can be entertaining and educational, it is important to consider the aspects of safety, usability, and cost before diving in.

Website Usability and Design

The User Interface of MovieStarPlanet is colorful and appealing to young users. However, some may find it a bit cluttered. Navigation and Layout are intuitive once accustomed, but initial complexity might overwhelm new users. The site's Mobile Responsiveness is adequate, ensuring accessibility on various devices.

Registration Process

The Ease of Account Creation is straightforward, with simple steps to follow. Required Information is minimal, which is good for privacy. However, the Account Verification process could be more robust to ensure the safety of its young users.

Safety and Security

Privacy Policies are in place, but could be more transparent. Parental Controls are a positive feature, allowing for oversight of children's activities. The Moderation and Reporting Systems are present, but the effectiveness can vary, which is a concern for a platform aimed at children.

Features and Functionality

There are extensive Avatar Customization Options which encourage creativity. Social Networking Features are central to the experience, promoting interaction among users. The Gaming and Interactive Elements are engaging, though not always original.

Content Quality

The Variety of Games and Activities is commendable, and there is some Educational Value in the creative aspects of the platform. The Age Appropriateness of content is generally well-maintained, with a focus on a younger demographic.

Community and Social Interaction

The Friendliness of Community can be hit or miss, as with any social platform. There are ample Opportunities for Collaboration, and Community Events and Contests are frequent, which adds to the fun and engagement.

Customer Support

Responsiveness of support varies. There are multiple Support Channels including Email and FAQs, but Live Chat is not always available. The Help Resources and FAQs are useful for common issues.

In-App Purchases and Monetization

The Transparency of Costs could be improved, as some users may find unexpected charges. The Value for Money is subjective, depending on how much one engages with the platform. Payment Options and Security are adequate, but always a concern in apps targeting children.

Performance and Reliability

Load Times and Speed are generally good, though this can depend on internet connection. Frequency of Updates shows the platform is actively maintained. Bug and Glitch Management is ongoing, with varying degrees of success.

Educational and Developmental Impact

The platform offers some Skills Development in creativity and social skills. There are Learning Opportunities, especially in digital literacy and safety. The Balance Between Entertainment and Education leans more towards entertainment.

Parent and User Reviews

Testimonials and User Feedback are mixed, with some parents and users expressing concerns over safety. Common Praises include the platform's creativity and fun factor, while Complaints often relate to customer service and technical issues. The Overall Satisfaction Rating is moderate.

Pros and Cons

  1. Advantages include a creative outlet for kids, social networking within a controlled environment, and a variety of content.
  2. Potential Drawbacks are concerns over safety and security, the effectiveness of moderation, and the clarity of in-app purchases.

Final Verdict and Recommendations

The Suitability for Target Audience is appropriate, with a focus on younger users. When Compared to Similar Platforms, MovieStarPlanet holds its own in terms of features but may fall short on safety concerns. The Overall Recommendation for Potential Users is to proceed with caution, particularly regarding in-app purchases and ensuring active parental involvement in the child's use of the platform.

How to file a complaint about MovieStarPlanet?

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3. Writing the title:
- Summarize the main issue with MovieStarPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MovieStarPlanet. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
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