Move America — Move America in the business of deceiving Americans
We requested a truck from MoveAmerica moving company. After the delivery of the truck, I felt that the company was somewhat deceptive with its promises. After the truck was dropped off on a Friday, we were told by both a representative and the truck driver that it would be picked up the following Monday between 10 AM and 12PM. Well, on Monday, 10AM came and it went. So did 11AM, 12PM, 1PM, 2PM, and 3PM. Finally when it was almost 4PM, someone came to pick the truck up. By this time we were late to begin our drive to our new destination. This, in turn, made us late to an appointment we had scheduled because we were under the impression that since the truck would be gone by 12PM, we would be able to make the appointment at this certain time.
When the truck was picked up, again we were given a specific time for its delivery. We were told that it would be delivered by that coming Thursday. Again, Thursday came and went and no truck arrived until the following day, Friday.
Now, the thing that infuriates me is two things: First, we had to spend extra money as a result of Move America's failed promises.
Secondly, the fact that the truck company did not have any problems charging us for failing to stay within the 12 linear feet that we had promised to use, but there was no way to subject them to charges when they failed to both pick up and deliver the truck in the time that they had promised. We went over the 12 feet of space that we had promised to use and had to pay, but the truck company was not not subject to any type of measures when they promised something and failed to deliver on it.