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1.1 1033 Reviews

Motel 6 Complaints Summary

33 Resolved
999 Unresolved
Our verdict: If considering services from Motel 6 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Motel 6 reviews & complaints 1033

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J
4:47 pm EDT

Motel 6 the room I am in

I waited from 3 am till 7 am in my car for a early check-in witch I appreciate they let us in the time but after going to the room my son walks around bare foot all the time and I noticed his feet were black with a new room I was surprised about that but then I was going to get a bath ready for him and there is no stopper at all so I was frustrated not to mention the tub looked gross even after I cleaned it to the point where my son just got out because of all of these little things adding up so I really would like to get a different room because I am not happy with the way things are going in here I don't complain much but I want a clean room for the two of us thanks for your time and btw I have pictures to

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S
12:37 am EDT

Motel 6 now charges a hundred dollar deposit above cost of room

Motel 6 in Gatlinburg Tn is now charging a hundred dollar deposit above the cost of the room. "In case of damage to room" We have been doing business with Motel 6 for years and this is the first I have heared of this and I am pissed. Until now we thought is was a nice place to stay but with this new rule We will not do business with Motel 6 ever again! I wonder how many customers they have to loose before they go under!

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12:34 am EDT

Motel 6 unethical behavior

Who sends a prostitute to their room at this time of hour. Salt Lake City management did just to have me thrown out for no apparent reason.. Would not give me my money back the management didn't, not the prostitute. She would more money, I told her to get the hell out here. She would not budge, the management called the police, I was nearly charge with solicitation of a prostitute. Find out it was the management, this is how the management is. Trouble!

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M
10:25 pm EDT

Motel 6 service and w2 form not received

I stayed in this Motel for a number of months. From Sept - December of last year, I worked at the Front Desk of the establishment. I moved out of the place with my Mother. It is already the 8th of April and the manager did not give me my W2 form yet. I called Corporate I called the Manager again and was told Corporate already sent it to the new address I provided but still no form I receive. I called the number given to me a Frank Kelley who is suppose to be the HR contact for the place but not a single call or email I received. I need my W2 form. Do I need to go to a lawyer and sue this place?

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R
1:07 pm EDT

Motel 6 room

I went to this motel 6 on hwy 63 in mosspoint ms and rented the jucuzzi suite for 1 night for a rate of 125.00 a night rented on april 4 2019 later deciding to get in the jucuzzi and found that the jucuzzi was not in working order i went and asked manager for refund of half of my money and my request was denied this is unacceptable and my stay was not very pleasent

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J
10:35 am EDT

Motel 6 The entire motel and staff

I stayed at the above motel 6 in blue springs Mo on april 5th with my son, to begin with when we pulled up to the motel there were vagrants hanging around the motel parking lot, the lady at the front desk was unfriendly, the room was not clean at all, the bathtub was dirty and had red stains all over it, the people above us were extremely loud stomping all over and yelling and to top it off water started running out of the ceiling all over the floor! When i called the front desk to complain i was told we could not move and was denied a refund for the room! Your company should be ashamed of yourself for even allowing a motel like this to even be open let alone advertise pics that are far from the truth of how this business even looks! I can say this i travel a lot and i will never stay in a motel 6 ever again and will not recommend anyone i know stay in one either!

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O
3:34 pm EDT

Motel 6 complaint

I am homeless and i receive ssi I stayed at this hotel last night I requested a smoking room and was given a double room and apparently none smoking because it was what was available. The next day I find that the management charged my debit card $165.00 all the money that I had remaining. When I called to ask about the over charge the management said that first that the room rate was 59 dollars which it was supposed to be 45 then he said I posted a 100 dollar smokingdamage deposit which I was not informed about nor had I gave any authorisation to deduct any amount of money besides the 45 dollar room rate. Management was deceitful and underhanded and abrasive as well as aggressive and slanderous as he made it absolutely clear that I had been ripped off quite intentionally and that I would not be refunded any of the unauthorized overcharges. I plan to seek a legal counsel and discuss this incident with the social security office. I strongly suggest not patronizing this motel or any motel 6 if this type of behavior is at all tolerated by the motel 6 chain. They can turn their light off because I will not stay at any of their motels and i will most definitely discourage as many people as possible from patronizing any motel 6 especially in Sullivan Missouri.

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D
10:44 am EDT

Motel 6 extreme rude behavior & unwillingness to send back a driver's license when asked repeatedly.

I wouldn't give this place even a one star, if I had a choice! They are rude and extremely inhospitable! With a quick overnight stay in their parking lot, my nephew paid his money to park and they forgot to give him back his driver's license upon exiting. After he got back on the road that morning about 300 miles away, he realized his license was still in the possession of the motel. He called and asked them if they could forward it to his home address as quickly as possible, since it hindered his livelihood. They responded with a short answer, saying that the manager was not present and that she would contact him back after 4pm that day. Then, I called and politely asked them to send it overnight and I'd pay for the extra expense. The desk clerk continued to add that the manager had to be there, so I waited. No call; we called again later that same evening, and we were told that the manager wasn't there. We called all weekend, the manager wouldn't be in til Monday. We called first thing Monday morning and they said we had to send them a self-addressed stamped envelope! REALLY? So, unfortunately we had to call the Evansville Police Dept. who called them to say, that it's a federal offense to keep someones Drivers License for whatever reason. They finally agreed to send it in the mail to the address on the DL at that point, which is in Florida. The unfortunate thing, is that he just moved to Wisconsin! I highly recommend that you stay as far away from this motel as possible! They need some customer service etiquette!

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J
8:57 pm EDT

Motel 6 unethical behaviour of motel 6 front desk employee

Front Desk Lady Employee from Motel 6 in North Ft. Myers (3350 Marinatown ln) only taking advantage of the situation on March 15th, 2019. I made advance reservations thru Expedia for Motel 6 at a rate of $96 for a King room. Expedia forgot to submit my confirmation to Motel 6 and I arrived at 6 pm day of reservation and Motel 6 told me they had no confirmation for me thru Expedia. Lady Employee told me to call Expedia. I asked if she could sell me a King room and she told me "no, you don't have a reservation". Spoke to Expedia and Expedia then called Motel 6. I was listening to Lady Employee conversation with Expedia and she told Expedia that she will sell them a room for $168, but she would not sell the room to me. She was profiting $72 for Motel 6, sounds dirty to me. So Expedia agreed and Lady Employee of Motel 6 told me it will not be a King Room Non-smoking, rather it's going to be a Double Bed Smoking room. Wow, with this employee of Motel 6 it only got worse. I told lady Employee of Motel 6 "no" after spending 2 hours in her lobby and that I was going to contact her Corporate Office. I will copy and paste this message and send it to Motel 6 Corporate office. JT

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G
11:11 am EST

Motel 6 filthy rooms, poor mattresses, on, beds rude front desk motion detector coming on all night and high kprices.

We stayed at the Motel 6 6848 e Camelback Rd, Scpttsdale Az on 03/03/19. the room was dirty and the linen was a dirty white, We could not regulate the air conditioner and the price was jacked up to 134.30 because of spring training. what a farce. they had very little customers. then on 03/04/19 we stayed at Motel 6 apache Junction Az. the motiondector kept coming on all night and when I went out to the front desk the sign said "be back in 15 minutes." How stupid to think I would wait out in the entry way in my pjs for 15 minutes. When I went to the desk the next morning the rude punk blamed us and the previous customer for the motion detector problem. Also, there was no coffee, shampoo, lotion or any other complimentry products available. We paid 126.23 because of the spring training. the beds were horrible and the sheets again need a little bleach to make them white. We learned our lesson. No more Motel 6 for us so you can leave the light on for the other suckers. We spent the rest of our vacation at a Motel 8 for half the money, a good breakfast, clean rooms, great beds, clean linen and a great front desk crew.

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T
8:35 pm EST
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Motel 6 house cleaning//laundry

Hotel 6 medford employee makes false claims about neglect of her daughter childrens services removed my child from hotel room. Employee of hotel 6. Tenant of hotel 6. Is there no loyalty between patrons all details wil be provided by lawyer after speaking with hotel manager 03072019 at approximatly500pm I was informed they had no employee by that name or employee through temp service by that mame

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M
12:32 pm EST
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Motel 6 "unethical behaviour" very unprofessional

On 02 March 2019, I went in to see if Motel 6 had rooms available for the night. I was traveling on Military orders. I presented my Louisiana State exempt tax form to the front desk clerk.in a rude tone, with attitude, she refused to accept the legal state exempt form, stating that she was not familiar with that kind of form and that she didn't know anything about tax exempt laws. I tried to explain to her in a professional way, that the military, on official orders/travels are exempt from taxes. Her reply was that she (Motel 6) didn't give discounts to the Air Force and that management wouldn't either. I told her that I wasn't asking for military discount, that I was only trying to get the authorized taxed exempt charges. Being on the road all day, tired, I overcame the smell of the motel and decided to just spend $200 a night plus taxes and stay there. Next time I will just sleep in my car and not ever stay at a motel 6. Location: Rasberry Ln & I 20 Shreveport, LA. PS…. Same front desk clerk was still working the next morning, dressed like if she just woke; her appearance looked very unprofessional. Shower cap on!
Wondering why Motel 6 has an average of a "One Star" rating.

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L
6:15 pm EST
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Motel 6 Motel

On saturday, february 23, my husband and I checked in to this motel 6, unit 115... We did not get any sleep that night because the a/c, heater unit kept going on and off every 5 minutes, keeping us awake... So we decided to get out of bed at 5:00 a.M. To get ready to leave... No coffee machine, and no water pressure in the shower... None, the water literally dribbled out of the shower head... We were in a hurry to get out of there to find some coffee, so I inadvertently left two packages of contact lenses on the sink... I called the motel this a.M. Monday, february 25... The manager said he would call me back but has not... These packages were worth $80.00... I am a senior citizen and that is a lot of money to me... We have stayed at a lot of hotels/motels and this one is the worst experience we have ever had.

Lynda halvorson
[protected]@gmail.com
Tel: [protected]

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hoafmansssss
, US
Mar 01, 2019 9:53 am EST

I stayed in Lufkin, Texas I was owed a penny for my change but I was told that this establishment does not use pennies That is theft one penny is still change and I want my penny. The sheets were dirty with cig. burns and the towels were thread bear. This place is a joke The one employee that was the most helpful is gone. There water the night I checked in, had I been told there was a leak being replaced I would not have stayed I expected water and everyone who stayed that night was put on DO NOT RENT list so no one could complain to corporate office

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C
5:39 pm EST

Motel 6 the worst experience in my life

My husband and I stayed in the fort pierce location from february 17th to the 19th. First room we had drug dealers next door in and out all night long... Our room smelled like an ashtray and drug dealers kept us up all night with their comings and goings... So they moved us... No one ever cleaned our room when we left for the day. Then when we returned to use the bathroom it over flowed all over and they had to install a new toilet, which made us late for an event we were in town for. Never offered to pay for one of the terrible nights we spent there. Bad business... Thom boddett would be very disappointed. I know I was. Do us all a favor... Turn the light off and clean house!

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V
4:46 pm EST
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Motel 6 front office

I called earlier. I asked if they had an iron in the room, she said no, but there is one in the office. My friend went to get the iron, she was rude said it was stolen last week. Then we went down for ice, the ice machine is broken. The room is filthy stuff on floor, bathroom door does not shut. She was rude. If we could get our money back, we would go across the street. I have never been treated like this from a motel 6. I will never stay in your motel again.
I travel for business all the time, I won't be staying with you. At check in she was nice, guess because she was taking money? She has a whole different attitude than then. Or are we the wrong color? That is the way I feel. I feel like I should put my stuff in my car while I am gone. I do not feel my stuff is safe here. I don't trust your employee

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elkhorn
, US
Apr 10, 2019 7:57 pm EDT

sounds like watsonville motel 6, way over priced no micro wave in any rooms only one room with a fridge and they want over $555 a week in a HIGH crime rate town ? and they put me on DNR list

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D
10:20 am EST

Motel 6 rude customer service

Both nights my family stayed at motel 6 we have received horrible customer service. At check in both days I asked for a non smoking room. Once I go to the room it wasn't clean no sheets on the bed. I went to the front desk to make a complaint about it only for them to give me a key and say go check out the other ion to see if it's clean or not. Then was accused of smoking marijuana in the room after I came back with food. Never received an apology just a laugh. I then told her to come in our room and she walked in and left. I made another complaint about this situation twice. I made an complaint to one manager she apologized but never looked into the situation. I see another manager and he worked for the night he told me to file a report on here and he would speak to the general manager. I'm appalled at this time because we are already traveling during a stressful time. We are here visiting our sick grandmother and unsure if she will make it so to deal with this kind of service is beyond alarming.

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D
4:32 pm EST

Motel 6 bedbugs bites and crack needle found under the bed.

I'm a Guest here at Motel 6 Ocala. I checked in on Monday, February 18, 2019 and have the room until tomorrow which is Saturday, February 23, 2019.On Wednesday which was the 20th, I made a complaint to the front Office because my Wife was bite up on her back, arms and legs from Bedbugs.The maintenance guy came to room 139 and confirmed it was indeed Bedbugs on the mattress. He did apologize and went to change my room to 145.So, from my experience with the horrible bites and marks it left on my Wife in 139 I proceeded to check the beds in rm 145 and to my surprise it was a needle stuck in the bed mattress where someone had been doing drugs. Yet again that time I complained to the Housekeeper and she came and retrieved the needle from under the bed BUT were still gonna let me stay in that room after it was unsanitary.I complained about the air not working and was told to wait a few hrs to see whether it starts to work. I went to the Office again and ask if I could Change my room and I was given rm 143.I'm currently in that room and the toilet is having trouble flushing. You have to flush it 2 to 3 times before everything clears out of it. I'm very, very disappointed in my stay with Motel 6.

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J
9:45 am EST

Motel 6 harassed by another guest

Me and my wife were harassed by another guest when we tols the front desk the lady apologized ans askes if we woild like to move to another room and told us she had had complaints about this same guest by other people and said they were going to make him leave. Well two days later my wife is outside the motel ans he comes out harrasing her saying we made a complaint on him and asking her all sorts of things so that evening we wenr to the front desk again abd the same lady said yes she did tell him and said he was harmless. I didn'tt feel safe leaving my wife and infant son there all day while I was at work so we chexked out of the motel 2 days before our time was up that we had paid for cause we were paying by the week. And every time I call this location to talk to the manager I am told he either just left or hasn't had it in yet I called the corporate office for motel 6 and was told there was nothing they could do about it. I have never had this kins of problem at any motel I have ever stayed at before and will never stay at another motel6 ever again. Being paying guests we should not have to deal with harassment or feel unsafe .
Jeremy dansby [protected]

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Update by Jeremy dansby
Feb 19, 2019 9:52 am EST

And were told by the maids that they scared to go in his room that he harassed them and had dead animal parts in his room and that all day all his does is roam the halls of the motel

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6:05 am EST
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Motel 6 the room number 240

The room was dirty. Had cigarette ashes on the floor beside the bed. Wash cloth was dirty in the bathroom on the sink. Covers on the blankets had cigarette wholes in them when I specifically asked for a non smoking room. Pillows were flat no bed elevation. I would like my full refund back the only good thing was the customer service from the lady at the front desk. I could not sleep stayed up all night. Smelled like cigarettes when I walked in the room, had to buy spray from the store.

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T
3:22 pm EST

Motel 6 unacceptable service/condition of room upon check in

i was a guest at this motel on friday the 15th of Feb. and we stayed in room 443, as we entered the room there was not only a foul smell of stale cigerettes but also a pungent odor and to my suprise there was a toliet backed up with feces and toliet paper just sitting there...i proceeded to call front desk to make them aware of the situation and was absolutly floored to hear the person at the front desk tell me to come get a plunger and do it my self...I have never been so appalled in my life and then i asked for some cleaning spray and air freshner to clean it because you know they were not at all willing to switch me rooms...but no cleaning product available and no air freshner . I feel that my needs and basic wants as a paying guest were not only overlooked but somewhat ignored completely...I want to talk to someone about the conduct of customer service and also the level of disgust i have when assuring the cleaniness of the rooms. this was by far not sanitary or acceptable in any way!

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Phone numbers

+1 (800) 466-8356 +1 (800) 899-9841 More phone numbers

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