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1.1 1033 Reviews

Motel 6 Complaints Summary

33 Resolved
999 Unresolved
Our verdict: If considering services from Motel 6 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Motel 6 reviews & complaints 1033

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12:41 am EDT
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Motel 6 condition of hotel.

The rooms have been upgrade. But the 2 elevators have been down for years!

I'm stuck on the 3rd floor far end room with no elevators or ice machines!

WiFi is an extra $3!

This is a non-smoking hotel but they are smoking pot in the adjoining room. I called front desk. They sent up security with a different room key. Security knock on the smokers door. Don't know what happened but they should be fined & kicked out.

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7:12 pm EDT

Motel 6 my room

I booked a room. As i entered the room, there were stains on the linens, crumbs and hair everywhere under the comforter, a condom in the toilet and we were denied a room key. The stains on the bed looked none the less of semen, and the food crumbs really indicates the sheets were not washed or replaced after the last stay, but just remade. The bathrooms weren't cleaned either as i stated a condom in the toilet. I wasn't expecting perfection at all, but i don't see how replacing new linens and making sure the bathroom was presentable was too much to ask for.

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4:38 pm EDT

Motel 6 motel

We recently stayed a motel 6 in Jacksonville Fl. we stayed for two nights .first there was no hot water, the shower curtain had mold on it . you had to turn the light switch off and on 3 times to get the lights to come on in the bathroom . turned the air on and it smelled musty at 12 at night people were coming in and out of the parking lot with the music blaring we didn't hardly get any sleep . I went to my car the next morning and someone had throw up all over my car . I'm handicapped and the parking spaces were taken up with cars that didn't have handicapped plates on them I been staying at motel 6s all over the country and never had such a bad time at one motel . Dennis Koch [protected] in Pleasant Prairie Wi.

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2:36 pm EDT

Motel 6 motel 6 richfield, mn (moa-airport location)

Usually the rooms are spotless. This one was bad, very bad. I saw the bugs and that's when I decided to call down to the front desk. He said that he couldn't move me to another room. I was in #319 and below me on the 2nd floor was a loud motor sound coming right through the floor! It was loud enough that I could hear it from the bedroom! Even when I closed the bathroom door! The vent on the ceiling in the bathroom was filthy. As was the Air/Heat unit. The Air/Heat unit had candle wax on it on the slats. The white powder in the unit ? Who knows!

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10:32 pm EDT

Motel 6 non compliant with ada for service animals

When I checked in there was a woman at the front desk. I told her I had a service dog. A gentleman entered and took over the process of checking me in. I would later find out that this gentleman was the manager. When I went to the front desk the next afternoon to get WiFi information I was with my service animal. He informed me I couldn't leave the dog in the room while I'm at work or he would kick me out. I told him that the dog was a service animal and that he couldn't do that and he said I didn't inform him of the dog. I told him that I informed the lady that started my check in. He said it didn't matter and walked away. I could not take my service dog to work with me and since I don't know anyone in the area I had no recourse but to leave the dog. The manager didn't say anything till two nights later when he called me and informed that since I left the dog that when my week was up I could not renew. Then I found out that two coworkers who are staying at the same hotel are paying less than I am by 100.00. Between refusing me service based on my service dog and charging me a extra fee for the service animal, both of which are illegal, I am highly upset. I decided to go ahead and move out instead of arguing about this since I tried to show the manager the rules of the ADA and he doesn't care. I am having to pay for two hotel rooms because of this till I can get moved out since I am working and can't move all at once. Unfortunately my coworkers who were going to stay there for the six months that we are to work here have decided to move out as well. What can be done about this ?

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julio suarez
, US
Apr 17, 2018 11:36 pm EDT
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Call disability rights Oregon : [protected]

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4:33 pm EDT

Motel 6 rooms and employment

I applied for a housekeeping position. When i was hired the owner Tesh explained I would not receive a check and that i will be paid with a room. Which i thought was odd. I. Worked two days before i stayed on the property and the owner said i would be paid for the two days i worked and didn't stay. I worked for a week and as the days went by i started to noticed a lot of things i didn't approve of. First he only rented the nice weekly rooms to certain guest and put all the black people who wanted to rent weekly on the third floor which the third floor rooms are not suitable to be rented. When i was in the laundry room he explained do not give no new linen or put any new linen in any third floor rooms. The third floor was only to receive the older linen which had old pee stains and blood stains on them. I over heard him trying to make one guest pay him $125 dollars because her five year old accidentally threw crackers on his sports car. Then called the police and tried to get the five year old arrested. He makes racist comments towards his guest and employees. A health department person came to do an inspection and he told all the employees to make sure inspector did not go in any rooms on the third floor. He only wash his comforters one a month. They have bed bugs and a bad roach infestation. Somebody real needs to expect this hotel really good and needs to check the livimng conditions on the third floor

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5:31 pm EDT
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Motel 6 front desk clerk

My husband and I were having a bad morning 6am Monday April 16th we were staying at motel 6 at Winston Churchill and Argentia in Mississauga ontario canada already stayed for 1 week and wanted to pay for another week. My husband has a diabetic problem so when his sugar gets too high he gets a little excited when he talks when he approached the desk clerk he was waving his hands when he was talking he made no threatening gestures did not swear did not raise his voice only was waving his hands. when he tried to talk to front desk clerk we wanted to pay for another weeks stay the clerk said no and told him he doesn't want his kind at the motel told my husband he has 15 minutes to pack up and get out. You lost over $500 due to this mans inappropriate lack of understanding lack of people skills rude behaviour this man should not be in public relations he had an attitude toward my husband he was an Indian man ...unacceptable so unfortunate for you have now lost a long term customer as we will never visit that motel ever again

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2:04 pm EDT

Motel 6 motel 6 in marysville california management

Me and my cute girls have been staying at Motel 6 for over two weeks now where I have booked online through hotels.com therefore I can get it cheaper than paying directly to the hotel the owners/management have done nothing but harass me over this discriminated against me every time I turn around there yelling at me because I'm booking online he has charge me an extra $20 I've had nothing but problems so April 16th through the 19th I had booked through booking.com or hotels.com and they told them that they had no rooms available however I called and asked if they had a room with the alible for that day and they said yes they did therefore they are discriminating against me consent be done about this please

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2:56 am EDT

Motel 6 customer service

I have been staying with motel 6 for a while. Well I was told not that if I don't have i'd by tomorrow that wil refuse to rent to us bow I had a problem. Abd my i'd was never returned. So I had alternate i'd I could use. Not good enough. Now this the same person. Who knows my i'd is on file. Why not just use that. So cause my by vf rents the room they don't me on the room. That nerve. Is this employee that gun hoe to go the rules. Seriously. We mind our business we don't cause any problems. And the fact we been here a while is wrong of them to treat us like this.. They aact like we never been here. Believe me i'm not happy about this..

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10:25 am EDT

Motel 6 room cleanliness and staff unprofessional

We checked into the Springfield, OH Motel 6 as we were traveling out of town that weekend. We set our belongings in the room and left to go to the event we were in town for.
Upon arriving back for the evening we noticed our room was not clean, there was no toilet paper, the toilet didn't flush and there was no water pressure. There was also an undesirable smell to our room.
We went down to the desk to ask for a refund as we would not stay in a place that was that disgusting. We waited in a line because there was several other people complaining about the same things. At the time we asked for a refund they issued it but the desk person made a comment that we, "only came there to [censor] and shower."
The next day another employee called to say they would not be issuing a full refund so we requested to speak with a manager. The employee said there was not one on duty and to call back the following day. We called back the following day when we were told to call, and again no manager on duty. We called back for a third time, again when they said the manager would be in and this time the front desk employee got extremely unprofessional, talking over us, so we asked for her name and she said, "that's none of your business" and again hung up.
We then called corporate who called the Springfield, OH location. They also got hung up on.
I have never dealt with a business that was so unprofessional. I will be filing a complaint with the Better Business Beareau as the situation still isn't resolved and I will never stay at another Motel 6.

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3:08 pm EDT

Motel 6 cleaning and sanitization along with rude desk clerk

I stayed over a month at this location and when I got my room I had to make my own beds and they left top covers from previous guest used for me to use without being washed first.When I asked for some clean sheets I was told my room wasn't on the list for the day. Non the less I asked if they can clean my bathroom due to mold from last guest, when they were done the bathroom looked the same mold was never removed. It's so bad now that it's in the gruot and calking around the bathroom. I became sick with sinus and they still wouldn't do anything for me. So I left after spending over $2033.54 on a room I couldn't get cleaned right and the cost of my medical expenses.If I could leave them a 0 for the score I would. Not including the prostitutes they have running out of the rooms. The sight of a have naked woman jumping from car to car and then from room to room. I felt nasty after realizing how low of an interest the owner had in removing the woman who made his guest feel unsafe due to the company they kept. (John's in and out)

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4:30 pm EDT

Motel 6 horrible customer service

I reserved to stay at motel 6 in cocao beach Florida April 6th to April 11th. I been waiting days to get it cleaned. I've asked multiple times an they keep saying they'll get to it when they get to it. My blankets are disgusting they got stains on them the floor is so dirty with dirt. The people in the office don't seem to care they didn't apologize or assure me anyone would be here to clean my room. I'm so pissed off an disgusted I will never stay at a motel 6 again. They hire nothing but trashy people that obviously don't take into consideration people work hard to pay to be here to feel comtorble. This has been a nightmare vacation.

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1:25 am EDT
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Motel 6 manager unprofessional and rude behavior

Let me start off by saying that I really like Motel 6 very comfortable and clean. Recently me n my 3 & 4 year old kids became homeless due to their dad passing away. So we stayed at a few motels and they were nasty we went to the Pomona California Motel 6 the first few days were great until one day I didn't have the money well the mgr gave me til 4 to pay which I did n the next day a church group came n paid for me at 11:30 am after those 2 days passed I couldn't get the money on time well I went to talk to her again n let her know what was going in she gave me til 2 at exactly 2 a friend of mine said she would pay she called the motel and told the mgr she was gonna pay online for me. the manager told her all my business and exaggerated it at that. Telling her I never pay on time etc. My friend at 3 I texted my friend to see if she paid n she said yes so I went to the office with my ID n that's when she told me my friend didn't pay. But at that moment my best friend called me to see if we got the room n I told her what was going on n she said let me talk to her n the mgr raised her voice for all to hear what was going on. This is a bad situation me n my babies are in and to get treated like this in unnecessary and wrong. She gave me attitude and dirty looks and told me that was the last time we stay there. I told her to stop acting like this and that I was truly sorry and appreciated her help she shook her head and walked off. I know that that was just one motel 6 but after that humiliating show I will never go back to motel 6 again. She needs to go to a customer service seminar to learn how to act. I enjoyed the stay until then sorry n thank you... Kimberly Dickinson [protected]

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omer786
charlotte, US
Dec 18, 2022 2:31 am EST

HI

MYSELF DUALEH FASAL OMER FROM NORTH CAROLINA ! i just check in this hotel motel 6 1800 e reno ave oklahoma city i have to wait 30 mins for check in there was a lady who was manger salana hatrik she is rude with me ! she dont know how to treat customer she was smoking while talking to me !first i thought she is a owner i asked her where is my room i am tired i have to sleep she said rudely please wait ill make u check in shortly she was on a phone with someone laughing and smoking ! and i was waiting at reception ! i dont like at all pathetic lady and pathetic behaviour so its better u guys hire some good staff for this hotel ! else who will stay here nobody if this girls r behaving like this! please take care and take a serious action regarding her ! thnks omer!

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E
8:34 am EDT

Motel 6 rude service

The bed had old blood stains on it. I complained & was told that I could go stay at Marriott. No acknowlegement of my complaint. The blood was on the edge of the mattress cover & she indicated it was not a problem because I had the whole bed surface, & did not have to be on the blood stain. She yelled at me and said "get out! Go stay at the Marriott".
My husband Byron Greatorex, & I are traveling senior citizens. We always stay at Motel 6. We have never been so disappointed, not to mention personally insulted by manager.

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11:57 pm EDT

Motel 6 reservation, customer service and disrespectful manager

On March 30, 2018, through Book.com, I made a room reservation at Motel 6 in Camp Springs MD around 9:30am. Can provide reservation # on request. I called that motel around 11:00 am to see if we could get in any earlier. I got a person, not sure man or woman in a very non professional voice say motel 6, ? . He/She told me No, not until 2:00 pm. So at 1:45pm, I called to say I was on my way. The person said I told you room be ready at 3:00am. I politely said no you didnt. Person began to argue with me. I told him/her you didnt and I have 3 witnesses to prove it. Immediately phone was hung up on me
I got in car, went there and asked are you the person who hung up on me and they said Yes. Proudly, I might add. I said that was rude and unprofessional. The person look like a man but I thought I saw breast, so I asked are you male or female. Because they were acting like a male, shrugging shoulders and making mean face, walking with a pimp, dreads covering face and chest area. I'm black. I asked about my reservation and was told to wait. I asked if they gave mine away. She disappeared for 10 minutes, came back and made me wait another 5 minutes before saying we don't have No rooms. Those words. I was pissed. We argued a few minutes and then she said I can cancel your reservation and you won't be charged. I will say you had emergency. I asked for something to give book.com so my card wouldn't be charged and she said No dont have nothing. So she cancelled my reservation. I told her working with. people require skills that she dont have. I told her she act like a N, rude, ugly and unprofessional and that I would report her. She told me didnt care. I ended up getting a room for a little more, 30 miles away. But promissed her I would report her actions. Motel 6 in Camp Springs, MD I will tell everyone I know not to visit your dump. You get what you pay for. Because of Easter holiday, it took me almost 6 hotels to find a vacancy. Book.com was very helpful and tried calling Motel 6, I understand he couldn't get anyone to answer. I guess not. She probably knew the numner and knew I had followed through. With her ugly attitude, I doubt she cared or her upper management for that matter.

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9:55 pm EDT

Motel 6 all of it

1st of all all other motels were booked so had to take this one and just for this night they added 10.00 on to the rooms. 100.00 and 105.00. There is no hair dryer the beds move all over the floor no frig no microwave no coffee pot. Furniture is old and dirty. The tub was filthy my chair for the desk no handy plug ins. And worse of all ROACHES all over in the drawers and running everywhere. I have pictures of 3 we killed and a lot got away. Was terrible night. I would like my
Money back please I stayed on the March 30, 2018 my name is Rhea Compton I live in Georgetown, Ky this is a bad start to my vacation. Not good at all. You really need to get all of this filth fixed or the health dept will shut you down. And you will loose a lot of busdiness. A am very unhappy and just plain disgusted !

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8:32 pm EDT

Motel 6 after more than 2 months staying at motel 6, now housekeeping cleans room only twice a week!

Have paid for every night since Feb. 7, 2018 with daily housekeeping for towels, emptying trash and making beds, Motel 6 now telling me I only get housekeeping 2 days every week. Told them that is information they must tell customers when they check in and pay. I have to go to the office twice every night to get towels for the next morning because they say they don't have enough to give me what I'm supposed to have in towels until I go back to the office again later each night! Told them I would start putting my trash from overflowing trash cans and used towels outside of my room if I wasn't going to receive housekeeping which I pay for at $320 each week. They've broken an implied contract which every hotel guest receives. I will also contact the national office about this. They also made an unauthorized credit card charge while I was out of town and I always pay cash! Used a credit card here one time in February and never authorized charges after that one time. I believe it's illegal to make unauthorized credit card charges also, but I'll check with the district attorney here in Dallas.

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4:05 pm EDT

Motel 6 leaving an item

I stayed there for a night and left a item there I wouldn't have but there pillows are pathetic they are flat as a pancake so u used my robe and rolled it up to help with pillow I would not worry about it because it's just a robe but it is very special to me my father got it for me right before he past away unexpectedly recently. So I want it back and the workers there are [censor]ing me around for 3 days now. And its not like they can give me $20 how much it cost I don't want that I know the housekeeper took it I don't care if she did just bring it back I was a housekeeper for 6 years so I know that some of the housekeeper steal guest [censor] give it back or I will be up there tomorrow!

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Update by Crystal Hartless
Mar 27, 2018 4:07 pm EDT

I know I left it. I know exactly where I left it and if they really change sheets or move the pillows I know they seen it so do the right thing! Please!

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1:22 am EDT

Motel 6 el cajon, ca

El Cajon, ca. Literally got to the motel today, walked in & first thing I noticed was hair all over the floor like they didn't clean the floors. Then there was hair on the sheets? Do they not clean their rooms? I got my son down to bed & someone next door stared playing loud music like a sub with loud bass at 10pm-all night. Shaking everything in our room. I Called the front desk & they barely did much except give me a bad attitude. The music was playing all night. There's homeless tweakers walking around all over the place, being loud at all times of the night. I do not feel safe here. Plus you have to pay for wifi? Why! Next time I'm going to the north gate motel down the street. Their rooms & front desk people are nicer and overall more comfortable over there. Plus free wifi. Never again with motel 6.

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Mary Frances
Mary Frances
, US
Jun 30, 2018 5:44 pm EDT

And my dog died because of Motel 6 negligence at the 2424 Hotel Circle North, Mission Valley, location. https://www.gofundme.com/JusticeForValkyrie

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7:11 am EDT

Motel 6 marijuana all over... motel 6 virginia beach motel 6 virginia beach 4760 euclid rd virginia beach 23462 va us +[protected]

Good morning, my name is Anthony Fadelle and myself and 2 other coaches along with 6 high school athletes stayed at the above mentioned Motel 6 in Virginia Beach. This was all of our first times to Virginia Beach and the first time we were competing in a National tournament. The experience all around was very unprofessional and uncomfortable at the Motel 6. When we first arrived I had asked about the use of our tax exempt form for our team, no one ever followed up on that during our 3 night stay. We arrived on Thursday the 22nd of March. We got our 3 non smoking rooms on the 3rd floor. We settled in and then we headed out to the convention center about 4:30pm. As we walked out into the non smoking hallway it REEKED of marijuana, the entire hall. The front desk said they would look into it. When we arrived back to the hotel about 10pm, the entire hallway smelled of marijuana smoke again. We were in a dilemma, we have never been to Virginia, most of the hotels were full because of the National tournament and the ones available were extremely expensive. The actual rooms had a stench of marijuana smell as well. The staff also did not turn the beds or empty the trash and as a matter of fact did not replace all of the towels the first day. The second day we headed out at 6:15am on March 23rd and again the hallway reeked of marijuana for us only to return that night around 815pm to the same smell, but almost like they just finished smoking. Even our pillows if you put your face into it smelled of marijuana. They also did not turn over our beds again nor empty the trash. This happened obviously again on Saturday the 24th. We left around 645am to the left over odor of marijuana, I mean the entire 3rd floor hallway REEKED of it. As I said, Saturday was more of the same, except someone came in and put new towels but left the beds as is, covers on the ground and pillows just placed on the bed, again the trash was not emptied. We felt pretty helpless, here we are 16 hours away from home, we drove from Miami to Virginia Beach for our first National Tournament, the last thing I had time to do was complain to management, but the last thing they wanted to do was deal with was anyone. I will explain... The morning of Sunday the 26th we headed down to get coffee at 6am, we made the mistake the other 2 days going before 6am and there wasn't any coffee ready. Well on Sunday the staff was cuddled up on the couch in the lobby together! Not in the back were no one could see, but right smack in the middle of the lobby. There was no coffee being made this morning because they were cuddling. The front desk lady and another gentleman with his Motel 6 uniform, they both were wearing at the time. I explained to the gentleman I needed to check out, because the front desk clerk had her head down and cuddled on the guys arm, she never even looked up or acknowledged me, and he told me to just put the keys down and Im good. I explained that I needed to make sure all 3 rooms were on the same card and that they would be charged to that card. He reluctantly got up and checked on the rooms and said they are paid for. I said ok thanks and asked for my receipt, I was told the printer did not work, which might be true, but this was crazy. I also would like to mention that they check us out on Saturday the 24th by mistake and cancelled all of our keys, but the lady at the front desk that night was able to just give us new keys. Sunday morning was also not any different, waking up to marijuana smell all through out the hallway. We raised the money to come on this trip and if we could have found another affordable place we would have, but for us, these high school kids deal with this already, I just did not like them exposed to that every time we were in the hotel, or not having coffee made because your cuddling, or not emptying the trash cans, or not turning over the beds. I truly hope for some type of accommodation towards my account, I honestly would like a refund for all 3 rooms as I said we traveled 800 miles and 16 hours, and honestly I have stayed in a lot of motel 6 hotels in florida and never came across this. I just think its wild that this was happening on the NON Smoking floor. I truly hope you are able to accommodate me in some way shape or form, this trip was very expensive as there were 10 of us in total and 3 rooms and everyone had the same issue in each room, from no trash picked up to no beds being turned over. I would truly request a refund and I hope my future reservations with other Motel 6's wont be hindered by this complaint, but we will not be staying in that Motel 6 in Virginia Beach again, and this is going to become a twice a year trip for our team and we will average between 3 to 8 rooms over the next several years. Thank you in advance for your help in this situation.

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