Morrisons
reviews and complaints

I used the new pay and order machine in the cafe. I wasnt told i had to fetch my own drinks. Myself and my son went and sat at the table. When our food arrived it was nearly cold and the jam was missing from my order. By the time i had fetched our drinks my toasted teacake was cold and upon moving it i saw the remains of a pea on my plate. I was disgusted and felt sick as i am also 9 weeks pregnant.

Twice now in the last week I have been into sutton surrey morrison cafe. The first time I ordered lamb shank which was cold. Today we waited 40 mins for our breakfast then when the breakfast did eventually come out my mothers breakfast had to be sent back as it was wrong. That then took a further 25 mins. I used to actually work at Morrisons so I know this is not the service that is usually provided. I'm very disappointed and more than likely will not use the cafe again.

Hello myself and my family recently moved from Asda to your company to do our shopping as the value and produce is good however on Saturday the 21.09.19 at 3.50pm we left your store with our shopping and found that the city football fans had taken up the car park and as a result had to queue for 50 mins to exit the car park as it was gridlocked to the extreme and as a result my fridge and freezer food had to be discarded due to the heat on that day. I feel that I may of made the wrong choice swapping as this would never happen at Asda, I would appreciate if you could look into this and send me a response to this issue please?
kind regards

Roy Gollings
97 Roehampton Drive
Leicester
LE181HU
crystal.[protected]@virginmedia.com

Today Saturday my two kids ill, heavy cough and fever. I like to buy 4 differend product for kids, 6 and 12.years old.Only like to buy cough sirup and nurofen for children different strong the different age kids. The cashier not let me to buy it. Not let me payd two different transactions. a little humanity would be needed sometimes. my question is if I take the 2 purchased products into the car, i will buy the other 2 products, is it good for him? replied that I can't buy only 2 products in the store that day. just to note that I did not get the this product to buy in many stores, don't have in the shop. I tried to buy it at a self-service cashier, he sent a security guard to me. possible not to sympathize with me because I am not English...
at the other cash register there were kids clamoring, the cashier lady explained to the payer in front of me that she had to listen to this all day long. I will never go back to shopping in this Morrison. I was extremely indignant.

Until recently my mother has been buying a Spelt & Rye loaf each week from the bakery. The bakery is no longer in the store but apparently the bread is baked in the Wells store then delivered to the Glastonbury store.
This Thursday morning there were none on the shelves so I asked an assistant, who was behind the counter, if they'd stopped producing it. Her answer was ‘yes, they still baked it but must have sold out'. She then went on to say that the bread is baked at the store in Wells, then frozen before delivering to the Glastonbury store where it is thawed out ready for sale! I thought I'd mis-heard so asked her to repeat what she'd just said. I was horrified. Why freeze it but more to the point, surely it can't then be sold as fresh bread? Surely this Is deceiving customers & should be sold as pre-frozen, not freshly baked? It must also be against trade descriptions.
I'm involved with a Country Market & we have strict rules on not selling pre-frozen baking as freshly baked.
My mother & I won't be buying bread from Morrisons in the future.

Would avoid taking a special needs child into Morrisons store coaville!
My son was getting overwhelmed so I took him to calm down in the toilet with hidden disabilities on the door, he was fine once calmed down, opened the door to a police officer standing there who began to question my son!
Looks like instead of the staff checking why he was having a meltdown or asking if we need any help, they decided to send the police.
Just great all the time I struggle to do normal things and get treated like a criminal.
And I do understand duty of care! But thanks Morrisons for scaring my son, who already struggles to fit in in this world.
I could of left him to have a meltdown in store but managed to get to the nearest place.
My son is almost as tall as me and can hurt himself and others due to his conditions he is very strong.
What warranted them to call the police and not send security or staff I don't know but guess I will be doing my shopping online from now on

Purchased a freshly made apple pie from the bakery section of the Dumbarton Store. All packaging was sealed and there did not appear to be any problems. On cutting and plating up the apple pie i noticed something unusual mixed into almost the center of the pie. Closer examination found this to be a rather large&intact spider. Albeit it was a dead spider however it had obviously been prepared with the apple puree mixture.
I felt physically sick and have been put off apple pie for life. I am finding myself disecting&examining all freshly prepared foods that i now purchase.
I would like an apology and a refund for the inconvenience this has caused me. I found it very distressing

Failing any response to my complaint email issued on the 12/07/2019 I write through this complaints portal in the hope of some response.

As a loyal customer for many years, It is with regret that I write to lodge a formal complaint but following
now my 8th trip back in to your Elland Halifax since the 17th of May 2019 store I am simply at my wit's end.

I have over the last 2 months on various occassions had instances where my loyalty points card had not been successful when trying to add points at the filling kiosk ( I visit the fuel filling station every couple of days) normally it has never been a problem popping into store to add the missed points to my card however since May this has caused no end of grief and inconvenience, repeatedly going into the store to be met with various reasons why my points were not able to be added.

On most of these occasions I was told that there was a new system which none of the staff know how to use properly, I asked if they had not been trained to use it, to be met with "well sort of but no one knows how to use it properly " other times the staff have been that disinterested in resolving any issues that I was immediately told to just go and ring customer services ( which I did attempt twice but could not get through )

I then on the 9th July 2019 filled up at the filling station as usual and my receipt (transaction number 997737) informed me that I have again reached 5000 points and should receive a voucher on my next transaction. Today ( 12th July 2019 ) I purposely opted for the pay at kiosk option to collect my voucher from the till and spent nearly 15 minutes in a long queue to receive no voucher. The cashier was completely dismissive and said " sorry it's not my problem go and see customer services in store "

Already running late for appointments today I wanted to get it resolved so went into store, no one was at customer services until 10am which is quite odd considering the rest of the store is fully open so I was directed to the cigarette kiosk the gentleman said he couldn't help so called another lady I waited for this lady to come some time later. She then also said she was aware of issues but she couldn't help either and I would have to telephone instead. Given that my last two attempts at this were not beneficial I feel no other option left than to escalate this matter.

I am now so frustrated that over the past two months I have not been able to add hundreds and hundreds of points due and now not been able to receive the vouchers due it has lost my faith in the previously impeccable customer service Morrisons once held. It may well be a trivial issue but the sheer stress of constantly trying to resolve this and many many long visits and waits every single time going back into the store making me late for work appointments and picking up my children up from school it has become stressfull . I just want a resolution to the matter now. I do hope you can assist.

Kind regards

I had been saving up my points on the More card for over a year. My account was hacked and £65 was stolen. Morrisons took weeks to respond to anxious calls and e mails. Then they said my e mail account had been hacked so nothing to do with them and the money was lost. I pointed out even if my e mails were hacked the More card had a seperate log in password etc so how did they get into this? They just ignored me. I am disabled and this is a lot of money to me but they could not care less. I will never set foot in Morrisons again

As you can see from the attached till receipt photograph from your Anniesland store, we ordered 2 coffees and 1 portion of toast at 0918 hrs. This was not served to us until 0940 hrs, just as my wife was going to ask what was taking so long. It was served at the same time as a breakfast was served to a lady sitting next to us, however this lady had arrived 10 minutes later than us. Also the butter was so soft it was leaking out of the foil wrap onto the plate. I complained to the server, about the butter, which was replaced, and the fact that my coffee was now cold. I was allowed a refill from the coffee machine. This is the second time in 2 weeks that this has happened. We waited 15 minutes the previous time, when we had to inquire at the till about our order. It appears it was overlooked. Add these to the fact that both times I had to wait at the till until the server returned from serving tables to order. Definitely understaffed and terrible service. The reason we use Morrisons is the play area for our grandchild, however, I think unless improvements are made it is unlikely that we will visit the restaurant again.

vat [protected].Darlington [protected] Morrisons store
On 04/06/2019 my purchase balance was £41.92.When i asked why i did not recieve a ticket for the 5p off a litre of fuel, i was told it was because i purchased baby milk, but i paid in full via mastercard.I did not pay with any vouchers, i feel this is false advertising as this is not stated on any advertisment neither outside nor within the store .I feel that i should have recieved a voucher.

My local Morrisons store in farnborough. I have been using for 15 years has steadily declined with general customer service. This come to a head yesterday's when I went to do some shopping at 1845. To find hardly any vegetables available and the deli/meat counter completely shut. When I approached a member of staff she said that there was no one to help as they had staff shortages. When I than asked to speak to a manager she replies there is no managers on today. It was a total shambles. I now will be shopping somewhere differently. Regards Richard Dean

I visited your store in consett, county Durham on Sunday 27th may 2019. As I walked into the store, I was aghast, by the loudness of the music being played. My first thought was to run out but, as time was getting on, I stayed. I did a very basic, very quick shop and went.

I cannot understand why music needs to be played. Does somebody just switch it on and turn it up as they wish.

Shopping is already stressful and having to put up with loud music is too much.

Would you please let me know when the store has quiet times.

To whom my concern I am a sub contract for your company and my family is a director for you I called to your petrol stations this evening to fill a petrol can up with desiel were I was rudly spoken to and laugh at by a meber of your team sat on wall on forecourt smoking a cig telling me I couldnt fill my can due to her telling me it wasnt the appropriate can were by it was and when I spoken to her and told her that it was a high risk of her smoking she gave me a load of verbal abuse were I thought it was very unprofessional were if that was my self in working in your store I would been highly disciplined not only it was a health safety to my self and the public.

I bought a Morrison's own brand toaster and a month after I bought it the toast did not pop up as it should and instead continued to toast, then burn and then set on fire resulting in a smoke filled house, every smoke detector going off, two frightened young kids and a burnt kitchen unit/cupboard. I rang Morrison's, returned the faulty toaster to be sent off for checks and am now (still) waiting for a response. The incident happened in February, when I ring for an update all I get told is that they will chase it up...

i was having a conversation with an old man about the royal baby we were having a lovley conversation and a member of staff was trying to make the conversation nasty by making nasty remarks so the gentalman and i ignored her on porpose not to let her ruin the nice moment as it was a conversation on the royal family the lady got other people to try interveen and then because they could not get in on the action they wanted the conversation shut down so they started to shout for help and said to lots of other people that i was beening racist a man came over heard that the conversation was not about race or bad he turned to the woman and told her that she nearly got him arrested because he was going to punch me in the face then two other women asked what was happening the woman who was callingfor help to stop the conversation got angry that she coud not get the reaction she was looking for and told the ladie to [censored] off or she will hurt them and me and they left i left the store with the gent and as we got out side a man said he was sorry and he had only heard that this was happenning but has never till now witnessed it and he cried and so did the two women they said they were making a complaint too this is not the first incident in that store from staff im thinking of taking this further

Hi, I feel the need to complain about your own Iced Lemon Cake dated best before 29th May 2019.
This cake is hard and dry and not enjoyable at all. I am diabetic and do not have much sweet foods, but in my local Morrison's yesterday 24th April 2019 I saw this cake I thought it would be a lovely treat!
I wished I'd baked myself.
I was expecting soft and fluffy cake, the lemon taste was subtle. I thought you should know. I LOVE MORRISONS!
Kind regards
Ms Julie Danneau
34, Eastern Ave
Liskeard
Cornwall
PL14 3TD

I was supervisor for nutmeg based at harehills store 0694 for 3years 6months I was very proud of the nutmeg section as I had finally found the 1 job I knew I was good at and this was noticed by GM manager and all staff members I had gave my heart and sole to not just nutmeg as I was employed for as a merchandiser as supervisor knew me from previous job with Argos Danielle Abbott 2015 supervisor at 0694 knew I was experienced and highly skilled in visual Merchandising (charity shop volunteer self taught and proud to admit saved a Sue Ryder shop from closure as £1 all stock shop basically set to fail from start to be a thriving shop still to this day in ls14 Swarcliffe I relayed all shop floor displays and window dressing was the biggest achievement I gave the store manager and even area manager the same basic training on window dressing correctly within 6 months window displayed stock had a increased profit by 92% up on target expected weekly takings figures had saved the shop from closure and now stock is still £1 but designer labels are priced higher that was my pleasure to help the company.
I eventually did same within nutmeg after woman's wear was launched I eventually got into top 5 stores (52 stores in area 10)smashing daily target, kpi and 35% profit with 4weeks and by 6months after £7, 000 target expected was set up from £3, 000 target from take over by Deeset.
I worked 14hr shifts my choice as I was proud of harehills Morrisons staff as I had gained respect and trust from all staff even GM indie chadel became my mentor when I became supervisor in march 2016 5 month after starting with Deeset.
So when night staff started dumping all rubbish they had from replenish store thru the night was becoming more a matter that I had to clear all plastic and cardboard dumped cages, pallets and covering floor in warehouse area nutmeg was located I had to ask to be trained in using paller as the more I asked Peter (night manager) to not leave area this way daily it became personal towards my self...fish was hid and left to rot and smell in nutmeg area to be only found when removed all nutmeg products from clothing to materials for shop floor displays and finding fish rotting delebrate Peter laughed and spoke in polish to another polish speaking associate sausage, half eaten sandwiches defrosted frozen stock and empty red bull cans thrown on nutmeg work station and liquid spilled and left was final straw as well as cages of recycled materials being reason nutmeg risk and safety officer visited store unknown to me he was coming he saw for his self all I had reported to management in store daily for 18months 6/12/18 was exact date Kevin Ashton had made his findings known to clive skidmore duty manager that day and Clive even spoke to night manager next morning 5am by my arrival at 7am Peter had became rude and spoke to me with a intimated dememener daily this was what I was dreading to see him but I had to cover a sale launch night shift alone was when he bullied me by making me his target with no witnesses or night staff wud not get involved with as Peter was known by his staff that Peter would do what ever he wanted if he wanted individuals he didn't like he got sacked for cross misconduct with no evidence his word as management was all he needed...23/12/18 01:00am he got to have his day with me he stopped CCTV on admin I witnessed this after I had advised I was leaving after getting my personal belongings from my safe in warehouse I had a box of dumped stock to place back into seasonal aisle (Dumped on nutmeg clothing section) I was met by Peter after leaving warehouse still in area of pathway to warehouse I was blocked by pallets of stock (delivery) Peter had escorted me towards doors on fresh I had told Peter the box was dumped stock iwas leaving in admin with note telling staff I will move on next shift as stock was high priced books gifts and stock I could easily place while dsurvey reports were being completed by me too he had the box firmly gripped and over powered me to get him to let go next thing he is making me feel like I was personal individual to be mentally abusive speaking to me like I was nothing and set me up for theft of stock on box no CCTV was on no documents to my search he let me leave then made a coent of have a good Xmas won't u don't come bk in store till Ur told by GM Anne Berkley as theft is a sackable offensive and slammed doors while still laughing...HIS WORD WON AND I GOT SACKED FOR THEFT DEESET DID ALL WRONG ALSO TOWARDS MY INVESTIGATION BUT NOW PETER HAS GONE TO ANOTHER STORE and boasted to colleagues about him not bothered about his actions "I deserved it he had got a telling off by Morrisons area manager after report was sent by Kevin Ashton visiting store to which I was not aware of but Peter made out I had a Vendetta towards him. He bullied me out I had not attempted to steal stock but I was treat unfairly and sacked for thieft no evidence at all against me 2 different statements by Peter known meeting policy's and procedures met by both Morrisons guidelines or deesets. Bullying is all he does and nobody confronts him this should be raised and educated within procedures towards bullying in the work place
Kealey Reynard is my new email is [protected]@gmail.com please do get in contact of needed.

I live on the avenue in Flitwick and at about 9.40 pm on Friday 19th April 2019. A home delivery van driver parked his van on my drive way with his full beam lights on and music very loud right outside my grandsons bedroom window! I didn't even order a home delivery from Morrison. I went outside to see what he was doing and he said he was going to number 23 the avenue. Which is 2 doors down from where I live! I wasn't very happy with his actions and he had no right parking on my drive way. I had just gotten my grandson to sleep as he hasn't been very well and it woke him up. The driver of the van was also very rude! Unfortunately I didn't get the registration of the van but the man was Eastern European I think with a foreign accent he was quite tall and of big build. Please could someone get back to me with how you have dealt with this problem! I look forward to hearing from someone very soon!

After purchasing 8 pack of pork sausage rolls from the in store bakery yesterday 17/03/2019, on returning home to have a snack, after eating x6 I was to find on one at the bottom either pen or pencil writing not knowing if others had this too I am sending pics for you to view, and hoping you can explain how this has happened, thank you Mrs Julie hall.