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Morrisons
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1.1 592 Reviews

Morrisons Complaints Summary

14 Resolved
575 Unresolved
Our verdict: If considering services from Morrisons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Morrisons reviews & complaints 592

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4:23 pm EST

Morrisons Security

I was in Morrison's at Canvey Island yesterday when I was approaching by a security guard who asked why I wasn't wearing a mask. I told them I can't wear one at which point he called over the other security and said I swore at him and laughed. They all then surrounded me and tried to force me out of the shop. When I refused one said he will punch my face in and called me a pussy. This continued all the way out of the shop. I have video evidence of this and will contact my solicitor for advice.

Desired outcome: Legal action

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12:56 pm EST
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Morrisons Home delivery

Our order was processed, Morrison's said it was on the way, even emailed a receipt. Received a text saying they would be 1 1/2 hrs late (it was estimated as between 15:00 and 16:00 hrs). Not only did it not turn up that day (Mon 25th) nor the next day, but we have heard nothing at all from them. This in spite of numerous phone calls to them, ALL of which ended up with them cutting the call. I emailed and received an automatic reply saying "we will reply in 5-7 days."

Desired outcome: To find out where our order has got to.

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7:54 am EST

Morrisons Knife and fork set

Hi, a pretty furious this morning after eating my breakfast. While eating my egg on toast this morning using a cutlery set I bought from Morrison's in Paignton, a metal segment snapped off on the fork without me noticing, I then crunch into a solid metal lump that had broken off the fork and it snapped my front right crown right off and now have pain and need to get it sorted, which is not easy at this time. How can you sell something like that so flimsy that it snaps off, I only bought the set 3 months ago and this is disgusting!

Desired outcome: Compensation to get my tooth fixed and for the pain and hassle I’m going through.

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4:53 pm EST
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Morrisons Till service

I went to the pontefract branch tonight to avoid as much as possible the crowds, normally I will use the self checkouts either the longer ones for bigger shops of the smaller ones if I only have a few things in my trolley or basket, as there was only a few checkouts open with long queues and there was a queue for the longer self checkouts I went to the smaller ones as there was only 2 people using them, I went to the furthest one out of the way only to be pushed back through the way I came, past the other customers using the other checkouts on the order of the adviser who stated that passing people and joining the longer queues alongside stock that customers were trying to grab from was better social distancing measures, only in the last weeks it was ok but she told me that wasn't the case and smaller trolleys had never been allowed which isnt true she effectively calling me a liar disgusting behaviour I understand staff have had a bad time but treating customers with this level of contempt just isn't acceptable, I have always allowed for the changes and shown respect for your staff but this was disgusting behaviour from your staff, when my checkout played up she didn't bother not acceptable 😡😡

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10:54 am EST
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Morrisons Staff

Whilst doing my weekly shop with my elderly father at the Burntwood store Staffordshire I encountered a problem with one of your staff members. Both my father and I were wearing our face masks and whilst down one of the isles your staff member walked past us saying "can you make sure your mask is over your nose please. I pulled my mask up and carried on shopping. The assistant was further down the isle, appearing to be watching us, she then comes storming up to us again and said"Can you pull your mask up and tell the gentleman as well ". I said"sorry it keeps slipping down"to which she responded with"well we all have to wear them including us (meaning herself). We then proceeded to the next isle which shortly after she appeared. At this point I began to feel she was watching and targeting us. To prove my point I went to the next isle to where she suddenly appeared from the other end, doing a poor job of looking busy.

I work for the NHS. I am well aware of the rules and the guidelines of COVID-19, to which my family and I adhere to at all time. I am not an anti mask, I don't object to it wearing a mask and I don't object to staff politely approaching me in a discreet manner and speaking to me politely about this. What I do object to is rude staff storming past making comments and talking to me like I am the enemy. What I object to is being targeted and watched in store whilst I shop and what I certainly object to is her comment to me to "tell the gentleman to put his mask up over his nose". The gentleman is a person in his own right and is not some dumb animal to be ignored a bypassed as if he wasn't there. I understand that they are doing their job and they have Government policies and procedures to adhere to, I to am wrapped up in policies and guideline, but this does not give people the right to be overzealous and rude. As I said I work for the NHS so I to am on the front line taking risk every day for the sake of others. I have never been rude to any patient and I always try to be discreet and polite, understanding people's struggles. We are in difficult times and we are all in this together.

I have shopped at Morrison for the last 20 years but can assure you that was definitely the last time I enter your stores.

Yours faithfully

Ms Griffiths

Desired outcome: Na

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12:57 pm EST

Morrisons Click and collect

We booked a click and collect slot 5-6. Arriving at 5.15 we were told there was a technical issue and we would have to wait. It's freezing cold and I am pregnant and can't go without needing the toilet for long. We have been waiting for an hour now only just to be told someone is picking our shopping now! What on Earth is the point of booking a click and collect?! Appalling.

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10:35 am EST
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Morrisons Customer service

During a recent trip to the garage to fill up with fuel the lady cashier was very rude.
I stated that the signage to the pay at pump only is confusing. The sign had an arrow right and the pumps to the left are also pay at pump only - I have a fuel card!

She asked for my registration and I told her kindly. When she got it wrong I corrected her and she snapped at me ‘I know you can real it off your tongue but it's not so easy for us!' Then I apologized. I asked her what has changed with the pumps and she proceeded abruptly to state incorrectly that 1, 3, 5 were pay at pump only - I asked about pump 6 as this was on the left of the arrow and states pay at pump only (incorrect signage) then she said no only the 1, 3, 5 was pay at pump, so people don't need to come in the store. I said but I also can't use no 6 as I have a fuel card - she rudely said ‘yes you can!' I was being very polite as we are in strange times but she was unnecessarily rude.

Desired outcome: Apology & staff training

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1:46 pm EST
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Morrisons Click and collect

Basically I did a click and collect but my grandad had to pick up as I have covid symptoms and need to self isolate. I ordered £231.01 amount of things however a few were missing including a slow cooker so the order case up to £200.17 after the missing things were took off however £231.1 was still taken from my bank account.
I know things like this happen, but a refund would be great (obviously not for it all everything else was great, just the amount For the missing items) :)

Desired outcome: Refunded the money For the missing items (£30.84)

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5:16 am EST
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Morrisons Plus discount cards - online registration

Hello

I am sorry that it has come to this that I have got to complain. I worked for Morrisons for 10yrs and am now retired so have a Plus Discount Card. I was sent a letter dated 14th December that I received last week giving instructions on how to register. I tried to register as per instructions but it always comes up with an error code of CD-001.
Since then I have tried to contact someone who could help me and have been passed around from pillar to post. Ring this number, ring that number, I get
answering machines or get cut off, no one wants to help me and I am really disappointed at the way I am being treated. I am 94 yrs old and cannot take much more of this. I deserve my discount and no one wants to listen to me.
My daughter does my shopping online for me along with hers as I am now hard of hearing and cannot have deliveries to my own address as I cannot hear the door and she spends hundreds of pounds with Morrisons as you can see from her deliveries.
I will give you all the information that you need for setting me up for my Online Discount in the hope that you can find someone to help me.

My Details Are:

Mrs Vivian Fozzard
4 Scott Mews
Scott Lane
Wetherby
LS22 6LH

My Member or Colleague ID No. is [protected]

My Daughter & Son In Law Is

Mr & Mrs Paul Coultate
53 Fleet Lane
Tockwith
North Yorkshire
YO26 7QD

The email address used for my online shopping is: [protected]@yahoo.co.uk

My deliveries go to my daughters address in Tockwith and the email for their shopping account is as above which is duly tied to their online shopping account.

Would you please, please find someone to help me I have tried so hard but it is making so stressed and ill. Is that any way to treat older staff who have given their best for Morrisons?
If you need to speak to my daughter she is called Gaynor on [protected].

I await your reply.

Vivian Fozzard

Desired outcome: Registration of my Online Discount

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2:50 pm EST

Morrisons Tomato & Garlic stir in sauce

Tonight I cooked my 3 children pasta and used your tomato and garlic stir in sauce. As children can be very messy the sauce has ended up all over our new stools (1 in particular is covered) we haven't long had the stools. These stools cost £59 each and now 3 of them I cannot for the life of me remove the stain from the fabric. Any help you can give would be appreciated. Many thanks Tina Eve

Desired outcome: Replace the chairs??

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7:44 am EST
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Morrisons Service

Hi to whom this may concern I'm currently staying at my nans looking after her, she has ordered her shopping at Morrison's since covid come about and has had good service she has just received her shopping without any carrier bags, she is 72 and is disabled.

All of the shopping come in the trays and if I wasn't here she would not be able to stand at the door to empty the trays and would have had to return the shopping.

I am absolutely appalled that shopping has not turned up in bags, even though she had ordered them purely to make it easier for her to take in the shopping. My Nan can only stand up for about 5 minutes before she has to sit down do to her illnesses.

As a Major competitor in the supermarket industry you should be able to bag up the shopping for delivery's like I have said previously my nan is 72 and disabled and if I was not here she would have had to return the shopping and then would be without food.

Please could you consider disabled people and if on an order there is carrier bags could you please advice staff to abide by this and bag up shopping.

The delivery driver said it was not his fault and has told me to complain and he agrees that food should be bagged to help people to receive their groceries easily instead of standing at the fore heating the street.

Many thanks
Mr William Stuart-janeway

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9:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morrisons Teacher discount

I visited store today to do some Xmas shopping. I told the cashier I was separating the shopping into two lots as to pay she didn't say there would be a problem with using my teacher discount twice. Both purchases were for myself just my different bank accounts after the first transaction she didn't say anything about not being able to use the discount again! Then I visited customer services which were totally unhelpful and would not refund my purchases so I could complete the transaction as a whole or refund the difference. They said it was not there problem. This is no way to supposedly say thank you to a hardworking teacher and caused me unnecessary stress at what is already a difficult time.

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11:08 am EST
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Morrisons Stolen points

On the 19th October I had £70 of points stolen out of my more account they were all used in Leeds I have emailed multiple times they are now ignoring me
I see that they are now upgrading there security as they told me it was my own fault as I had used the same password and there security was 100pc why do they upgrade my husband has worked there for 17 years they should be ashamed of themselves

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pamela khan
London, GB
Dec 28, 2020 8:00 am EST
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Apparently Morrisons are fully aware of the problem with points being taken by third parties. Their only action is to waste their time writing spurious lines of dialogue thinking their diatribe was any reason for their system to be compromised. There are hundreds of thousands of complaints regarding Morrisons disregard to the disappearance of customers points, so dont expect any logical answer from Morrisons.

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3:20 pm EST

Morrisons Staffing levels on tills

Visited my local Morrison's today, I understand we are in a pandemic but at 11 am only four people on the tills and queuing to the end of every aisle, plus the person that served me was wearing her mask as a chin sling. More training need to show staff how to wear a mask., I know you think you are protecting people but you aren't I was queuing for 15 mins with people less than the 2 metre guideline trying to get things in the aisle I was queuing in. You're job is to get people in and out as quickly as possible, you are not doing that so I won't be returning. Once again you really need to train you're staff in how to wear masks properly.

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1:25 pm EST

Morrisons Home delivery

Delivery was for 3rd November 2020 between 21:00&22:00. No delivery showed up and no communication to say there had been a delay. The next day we called the customer service line and were told that there was a problem with the delivery route so it would be with us that evening as undelivered orders were being prioritised. Nothing turned up. Today called again same issue and was given a refund and some points. My complaint is not at the customer service centre but at the incompetence of the delivery service and lack of communication

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6:56 pm EDT
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Morrisons Butchers

I went to Leyland morrisons Thursday 29th October, I noticed packs of lamb on the shelf out of date I went to tell the member of staff on department it was a oldish gentleman, I stood there a few minutes at the counter and he didn't acknowledge me at all, as soon as I walked off he came off department and went to the shelves I approached him to tell him and he rudely replied "what" and "where" he was very blunt and said " well they weren't the before" and walked off no thank you or anything just rude not at all the customer service I would expect especially helping to remove a out of date high risk product like meat off sale, it left me angry and annoyed safe to say it has put me off going back due to one rude individual

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12:26 am EDT

Morrisons Home Delivery

Delivery was 20 minutes late.
No apologies for the inconvenience!
No customer service skills what so ever not even a smile!

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7:18 am EDT
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Morrisons Points offer, case no. :-[protected]

I received an e-mail stating I would have 3000 points added to my more card on my next shop. All I had to do was click on the activate button between 27th August-2nd September which I did and although I have shopped on several occasions and raised this twice instore, I still have not received these points. Please can you rectify this complaint as soon as possible. My Morrison more card number is:-[protected]

Thank-you,

Mary.

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6:25 am EDT
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Morrisons Carpark

I usually go to Morrison's daily for bits and bobs and usually go around 8pm onwards, I have noticed that from around this time all the lights on the carpark are completely turned off and the same time the shop lights are all dimmed, it's pitch black outside on the car park. Last night I walked out of the shop on the way to the car, and tripped over something and fell quite hard onto the floor, I would usually mind but I am 6 months pregnant and spent the rest of the evening stressing on the phone to the midwife, all is fine but that is not the point, I understand accidents happened and it was me that tripped but I can't see where I'm going the carpark is pitch black, its quite a big carpark so surrounding lights from the round don't make a difference. Also whilst driving in and out it's too dark to see people walking behind cars and seeing where your going. It's very dangerous.

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4:51 pm EDT

Morrisons Staff member

I have visited the castleford Morrison's today 20-10-2020 around 8:30 ish and I have been appalled by the customer service in this shop,
I went to the till to buy some vodka I am 25 years of age, and I was with my friend who is 26 years, I had my id but my friend did not have hers, I was the one paying for the vodka so still get confused at why two people need ID, anyhow the lady behind the till known to me as Shelly Lawson knows exactly who me and my friend are on a personal basis and still after I said "you know who I am" she refused to serve me (me with the id) and told me her job was on the line, now how can her job be on the line when I showed her my I'd And she knows who we Are, absoloute shambles and this vodka is £15.99 on offer in Morrison's and £20 elsewhere I then had to go pay full price from Asda who would serve me without an issue, I also had to pay £1 for some sausage rolls I can get for £0.88p in at Morrison's stores so thanks to the stupidity of her actions I am now down £4.13p today. I am not happy! Also the rest of the staff members made my friend feel very uncomfatble as they stood in a huddle Near the exit making her feel she was in the wrong!

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Morrisons In-depth Review

Website Design and User Experience: The website design of Morrisons is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Product Range and Availability: Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Morrisons provides competitive prices and offers good value for money. The prices are often lower compared to other supermarkets, and the quality of the products justifies the cost.

Delivery Options and Efficiency: Morrisons offers various delivery options, including home delivery and click and collect. The delivery service is efficient, with prompt and reliable delivery times. The website also provides real-time tracking of orders.

Customer Service and Support: Morrisons has excellent customer service and support. The staff is friendly, knowledgeable, and always ready to assist with any queries or concerns. They provide prompt responses and strive to ensure customer satisfaction.

Quality and Freshness of Products: Morrisons maintains high standards of quality and freshness for its products. The fresh produce is of excellent quality, and the packaged goods are well within their expiration dates.

Loyalty Programs and Promotions: Morrisons offers a loyalty program that provides exclusive discounts and rewards to its members. They also regularly run promotions and special offers, allowing customers to save money on their purchases.

Sustainability and Ethical Practices: Morrisons is committed to sustainability and ethical practices. They source their products responsibly, support local suppliers, and have initiatives in place to reduce waste and carbon footprint.

Online Ordering Process: The online ordering process at Morrisons is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Customers can easily customize their orders and select delivery or collection options.

Returns and Refunds Policy: Morrisons has a fair returns and refunds policy. If there are any issues with the products, they offer hassle-free returns and provide refunds or replacements promptly.

Overall Shopping Experience: Shopping at Morrisons is a pleasant experience overall. The website is user-friendly, the product range is extensive, and the prices are competitive. The efficient delivery service and excellent customer support further enhance the overall shopping experience.

Comparison with Competitors: Morrisons stands out from its competitors with its competitive pricing, wide product range, and excellent customer service. It offers a strong alternative to other supermarkets, providing a satisfying shopping experience.

Customer Reviews and Ratings: Morrisons has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive prices, and efficient service. The overall satisfaction level is high.

Pros and Cons of Shopping at Morrisons: The pros of shopping at Morrisons include competitive prices, a wide product range, excellent customer service, and efficient delivery options. The cons may include occasional out-of-stock items and limited delivery slots during peak times.

Recommendations and Conclusion: I would highly recommend shopping at Morrisons for its user-friendly website, competitive prices, wide product range, and excellent customer service. The overall shopping experience is satisfying, and the quality of products is commendable. Morrisons is a reliable choice for grocery shopping.

How to file a complaint about Morrisons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or branch of Morrisons involved.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Morrisons employees, including names or descriptions if possible.
  • Details of any transactions, including receipts, product names, and prices.
  • Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.

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Contact Morrisons customer service

Phone numbers

+44 345 611 6111 +44 345 322 0000 More phone numbers

Website

groceries.morrisons.com

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