Morrisons
reviews and complaints

It's not unreasonable to make the Claim that Morrisons Customer Service Team under the Directorship of Kyle Shah have got it all wrong in today's society and what the British Public are demanding in a better Customer Services approach.
And in my case today I do believe that something is terribly wrong with Higher Management of the large but failing Supermarket of the large corporation kind.
Having exhausted what went from one Complaint to a total of Four Complaints that I would consider in today's economics were pretty high up on the complaints ricturscale of a dispute over Customer Service Levels, I am hugely disappointed at the utter lack of concern that has been raised and seemingly dealt with at a high level of internal enquiry only to have my first gut feeling that now at Complaint number 4, my line of reasoning with the Company was never going to end in my favor.
It was never going to be taken seriously no matter how they portray themselves to be and certainly would never be publicly admitting that they were surely wrong not just one time but to an unnpresidented level to where my complaints had been allowed to escalate into before they fell into the Chief Head of its own Customer Services Department.
It goes to prove no matter how much time as a customer you invest in raising any type of complaint almost every complaint will never be fully resolved by the totally inadequate and bias policy and procedure system Morrisons have imposed on us all.
And the bottom line is that if you do complain and you are left unhappy with the lack of any response to the duty of care this once a family business was to the country to how it clearly has no provision in place that will ever protect and safeguard the interests of the customer in having their complaint/s managed with you in mind.
It is no lie that in Morrisons plc the Customer is not right at all to speak out.
The customer is not to be trusted and finally as I was shown in the F2F meeting with the Store Manager who exactly at the end of the day is at fault no matter what.

I am waiting after my deadlock conversation with Head of Customer Services, Mr Kyle Shah for his written letter which he tells me will address my complaints from first to last.
And he will reconfirm that in his opinion my complaint has now been dealt with in the most satisfactory level and he will confirm that there can nor will be any monetary compensation forthcoming and this decision was made on the allegation made that I made a comment to my elderly mother that the staff member was a rude cow.
So having to suck up with my dignity intact I knew that from my side of things my case with Morrisons Customer Services was going to be a closed catelogue of failures towards myself and most of all towards my 84 yr old Mum who has stopped herself from having her daily visits into her closest supermarket.
Neither of us feel welcomed in that store and do not want to give room for the aggressive staff member in her 20s promoted recently to a Section Manager who is allowed to handle the Companies Customers Complaints which are about herself.
And it's no doubt that my official complaint was never dealt with while Mr Shah believes that it is more than likely my complaint was lost.
Not be realistic and admit that actually there is a chance that the female Manager read the complaint which was about herself and thew it away.
Why would she want to have a Customer Complaint on her shoulder while she has only recently been promoted by this cowardly Business that certainly appears holds little if any regard to who the Customer is to this too bigger Supermarket Chain that is not answerable to anyone out there.
They will always be found by Thier own poor system to be in the right.
No Ombudsman Service looking over their shoulder must be a huge benefit to this chain of Supermarket.
And put aside the Money Side of things this to me is another Outrageous Example of "Rip Off Britain" and it smells of cow dung.

Where is Accountability come to in our modern world.
Morrisons is a great example of where our societies are heading.
And it can never be right left alone.
I currently am seeking legal Advice and requested that Morrisons disclose if they operate a ADR, Alternative Dispute Resolution, failing this the the Legal Challenge may be where my issues turn too.
P. Michell
Mid Devon

To whom it may concern,

I have recently bought a 12 pack of pate for my 4 cats and none of them would touch it, after further inspection I have found small pieces of wood in the pate. I am not impressed that somebody would try to hide wood in my cats food. Its not just one piece.. Its loads of pieces all over the food. Can somebody explain this to me please?

I"m aged 93 and my wife 83 and have used your store at Colindale London since it opened, we now find that half of the items required are unavailable and have been so for the past three weeks, now I understand that people are stockpiling and that you are unable to stop this, but why are you not following the trend of other supermarkets and allowing us aged an hour in which to shop after all you cannot expect us to queue for hours at our age and remember this crisis will end and you will want us to remain customers then. W.Cook & J.Cook

Complaint regarding the conduct of a black African security guard who is employed at the Sutton High street branch in Surrey. There are two cases that I would like to inform you about which I am disgusted with.
The first case is my mother, a black Caribbean women who at the age of 76 years old who is still able to be independent and shop on her own when myself (her daughter ) is not always available. My mother is a loyal customer and was shoping at this store when it was known as "Safeway".
When my mother was stopped by this particular security guard because she walked back through the entrance barrier, she was approached by this particular security personnel and the following occurred:
1) She was told off for going back through the entrance barrier she had come in.
2) She was asked if she had actually bought anything from the store.
3) She was asked to open her bag so that he could look inside.
My mother said that she felt humiliated and forced by the Morrison's employee.Initially, she was in shock, as she could not believe what was going on.The mannerism of this security personnel and how he went about the situation, was not professional and very uncouth. Am I to believe that Morrison's security personnel are informed and encouraged to "take chances" in stopping suspicious customers, even if it means intercepting innocent people? Sutton is still a predominately white borough and has only changed in the last 5 years in regards to developing into a multicultural area and I have lived in Sutton for the last 47 years.
I do believe that the security guard is "racially profiling" customers, whether he is instructed to do so by such a big company or whether he is working off of his own perception. This leads on to another case that I was witness to at the same store. I stood by the entrance gate, with my mother and another black customer and witnessed this same security personnel stop a young black boy by the salad bar on his way out.
He made the young black man place his bags on the floor, remove the items and then asked him to show his receipt as proof of purchase. It actual turned out that the young man had actually purchased the items, he was accused of stealing. The incident was embarrassing, and humiliating for the young black man as the security personnel was not even discreet about his actions and could have lead the boy to his security room situated near the customer services desk.In the end the security personnel had to let the young black boy go, and apologise as well.In that time 20 non ethnic customers could have walked through that door with stolen items. There was no respect and no discretion. The security personal was asked by myself, my mother and the other black customer who were on lookers after the event, as to why he had to conduct himself in such a way. When he approached us, we were informed that "January is the month that customers steal the most". I did try to approach him regarding his unprofessional conduct towards my 76 year old mother the previous week, but he just walked off and dismissed us with his hand. In both of these instances I find that his actions are particularly troublesome. I hope as a retail store you take matters like this seriously and do not tolerate discrimination of any kind. I accept that stores have to check for shoplifting, but the guard's actions were discriminatory and humiliating. I am aware that retailers are within their rights to stop and question customers they suspect are stealing, but they should have proper grounds for doing so.I also understand that Individuals working in the private security industry have to be qualified and licensed by the regulator, the Security Industry Authority, which has powers to disqualify any who fall foul of its licence standards.
Is this particular personnel qualified and licensed? I am appalled and I wanted something done about this matter but customer services stated nothing could be done.

I am a customer at your Chippenham store and when I asked why there were no sunflower and pumpkin seed cobs on display I was told that the company had decided not to continue with this product across all your stores.

The alternatives provided are not to my taste. The granary cob is very dry and does not have a very long cupboard life. Can you please reintroduce as I'm sure there are more people of the same mind as my husband and I.

Chris Stockall (Mrs)

I was disgusted To find when a purchased my cigerrettes from my normal store Morrisons byker Newcastle got home opened them to find they were all crushed together and the filter was only have full with tabocco i Feel they were a faulty batch so a took them back to shop and was told it's not there problem quite upsetting after cigarettes aren't cheap purchasing 200 to last me the month to find a only managed to salvish around to packets which were still crushed still half empty Ian writing hoping you can resolve this issue from happening again a won't be purchasing again £100 down the drain gutted

I purchased this product today the 15th for £6 it was the worst beef wellington I have ever had. It was grisely and tasted sour we ended up putting it in the bin. We ended up getting a take away very unhappy. It has put me off ever purchasing meet again from yourselfs. I do shop quite a lot at your store but will not be doing as this as put me off.

I bought 4 baking potatoes for a dinner party to meet my sons new fiancee put them in the over 45 mins b4 dinner was due but 2 of them didn't seem to be cookin inside I cut one open and it was black on the inside, I did the same with the other one and it was the same I had to drive to my nearest shop to get another 2 potatoes which made the dinner party a hour an a half late and two of the potatoes over cooked I have enclosed a picture

Found a dead fly in my sandwich! We all go to the basingstoke branch daily rom work and today in my blt there was a dead fly. Not very happy as small lunch break and couldn't eat it.
Monday to friday every week we all use morrisons for lunch but will be reconsidering after this.
Luckily as no time to purchase more lunch after that I have lost my appetite.

I pre ordered my large turkey crown went to pick it up and was appalled by the size of it i have seen bigger small chickens absolutley disgusting i was'nt the only one either had to go elsewhere to get another one always brought from you but never again could have ruined our family christmas i am a pensioner and dont need all this stress i have always shopped at morrison 2, 3 times a week i spend alot of money there but never again

Food served at the cafe was luke warm and under cooked on 16/11/2019
This is the second time this has happened.

At the price of 18.00 for two breakfasts I would expect it to be hot.
Could someone please show them where the flame is so the food is at least cooked through.

Very disappointed and will not be visiting again for fear of upset stomach or worse.

I'm writing to complain about the poor house keeping of the Express machine at the morrisons petrol station. It doesn't get looked after seems to be out of order more times its running also they don't keep it stocked up so it then it's out or order again. I have noticed that your engineer has been the twice to fix the machine. Looking at they don't deserve to have one of your machines if they can't look after it, at least shell in denbigh look after there machine even tho its older they look after it and its always stocked up.

Not so much of an importsnt complaint but more dissapointing, i shop at morrieons mayo avenue almist daily and mainly due to the convenience of the store and there late opening times as mu shift pattern means i work late some days, i was so dissapointed when i arrived at my local store in bradford today to find it closed, there has been no warning or information given to customers, i feel you will loose a lot of custom closing at 9pm as you are the main store for this area and many people use the store late. Its so dissapointing as its so near to christmas too.