Menu
Morgan Properties
Morgan Properties Customer Service Phone, Email, Contacts

Morgan Properties
reviews & complaints

morgan-properties.com
morgan-properties.com

Learn how the rating is calculated

4.1 303 Reviews

Morgan Properties Complaints Summary

228 Resolved
74 Unresolved
Our verdict: You can expect a very good level of service from Morgan Properties. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Morgan Properties has claimed their business profile
Get notifications about new complaints and reviews of Morgan Properties. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Morgan Properties reviews & complaints 303

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Morgan Properties reviews & complaints

ComplaintsBoard
V
7:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Garbage, beer cans, etc

The yard, garbages and areas are absolutly a disgrace. like a college campus. the beer cans right in front of doorways, garbage around dumpsters... always. dog poop, cigarette butts.

so many residents are complaining, some say they do and nothing gets done and some are afraid to say anything.

we know it's not possible to have no mess. but there is garbage everywhere you look. as you even walk in the apartment building

Desired outcome: was never this filthy. would like it kept up better, at least a little. it has not been this bad for the past 3 years. in the past 2-3 months. it is unacceptable.

Read full review of Morgan Properties and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
G
G
Ghost6776
,
Apr 09, 2022 5:25 pm EDT

hopewell pa

G
G
ghostkane
Aliquippa, US
Apr 25, 2022 7:07 am EDT
Replying to comment of Ghost6776

do you know about this mess?

ComplaintsBoard
P
1:28 pm EDT

Morgan Properties Rental unit

Roaches mold holes water damaged to much to write and I only been here 2 days what they advertise is not what u get management sucks they don't answer phones I was told I would recieve a dish washer next week and maintenence would come clean the same maintenance that didn't do anything before I moved I have been sick the whole 2 days I been there and they don't care they own worker explained to us that the staff where being racist

Desired outcome: To be transferred out of this unit

Read full review of Morgan Properties
View 0 more photos
Hide full review
ComplaintsBoard
A
9:07 am EDT
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Maintenance

On a Sunday morning before sunrise, they decided to run the salt spreader. Why is the salt spreader being run before sunrise on a Sunday morning when most people don’t need to get up for work? Being that I was awake before sunrise on a Sunday, I got up and started doing laundry, dishes and cleaning. This isn’t the first time I’ve complained about their maintenance schedules. I’ve also asked about ductwork cleaning because the dust levels are unacceptable. I was told the tenant has to pay for that level of maintenance. Why pay rent when you have to pay for ductwork maintenance and when maintenance salts on a Sunday morning before sunrise. The new furnace is so loud that you constantly have to adjust the tv volume when the heat kicks on. They went on the cheap when buying new furnaces so they could save money to build a putting green that nobody uses? Meanwhile, for the past couple years, there’s an orange safety cone on an area where the concrete is deteriorating on the walkway of the upper deck, which leaks water onto the deck below. Is this why the rent has increased? Because management doesn’t live here and only works here, they don't care about these issues.

Desired outcome: New management staff. I’m sure they wouldn’t find these issues acceptable at their own homes. Because they don’t live here and only work here, they don’t care.

Read full review of Morgan Properties and 1 comment
Update by andrew brucker
Mar 21, 2022 10:23 pm EDT

On March 18th, I overheard one of the maintenance janitor type workers explaining that I was white trash because he was in my apartment when I wasn’t home & saw clothes hanging from various places. I only half dry certain clothes in the dryer & let them hang dry the rest of the way. This is the type of people who work here. They walk through your apartment when your not home. Untrustworthy staff. Guess I’ll have to install cameras to see when sneaky staff enter the place I pay rent on when I’m not home. Now who’s the white trash?! I hope they enter unannounced when I am home.

Hide full review
1 comment
Add a comment
Q
Q
QQS
, US
Aug 18, 2022 3:26 am EDT

All week haven’t been able to sleep in my bedroom because of Mold on my bedroom vent- HVAC closet saturated from a leak that would have been caught back on 8/6 had someone come to look as requested. Toilet is constantly running- have to keep the bathroom door closed. It’s been 24 hours since reporting and sending pictures and emails to the rental offices.

View 0 more photos
ComplaintsBoard
A
8:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Payment Portal Error.

I live @ 1801 Wells Branch Pkwy

Apt 209. The Morgan Apt. I pay my rent on time every month and for some reason my payment along with other residents were not accepted. I was charged a late fee along with a NSF fee. I explained to the manager I’ve never been late and was told nothing can be done about this issue. I feel it’s unacceptable for me to have to pay a fee that was not caused by me. I feel it was a error on your behalf not mine. This incident happened 3-2-2021. Which is the day I payed my rent. Was returned to me on the 3rd and I was charged fees. I was told by the Manager Betsy she would look into it and call me back. I’ve yet to receive a phone call about the issue. I’m sure something can be done but I’ve been told it’s out of her hands. Can you please get back to me at your earliest convenience to get this issue resolved as soon as possible.

Desired outcome: The desired outcome would be to have the fees removed.

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yaya
, US
Mar 14, 2022 12:05 pm EDT

I am 67 year olsdand have lived in Glenbrook Manor in Rochester quite happily for 6 years. A few tenants got loud occasionally-annoying but it comes with being in a cheap apt. Then a large group of people moved in downstairs, and immediately cranked up the bass on their music. Maybe just getting settled in, I thought. It has been continuous for almost two years, causing my apt. to rattle and vibrate, every room, all night and most of the day. The music isn't extremely loud, so the police can't do anything. The hallway isn't vibrating. The office manager contacted them once. Now she acts like hey not my problem. I'm afraid I'm going to have a heart attack because of them. It takes time to find another place, especially with a disability. Can anyone help?

K
K
Morgan Properties
King of Prussia, US
Mar 14, 2022 2:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Yaya

Hi Yaya- Have you contacted the site team to help address your concerns?

ComplaintsBoard
G
3:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties Rent

Look I get it, rent should not be late. I also should have stepped up and spoken with the company regarding the matter. I can admit when I am wrong and gladly will. I got off a 14.5 hour (14 hours work,.5 hour for court) night shift this morning 02/15 and went straight to bed at 10am, I wake up at 1pm to a message from the finance manger here I guess saying that if I don’t pay she is going to file paperwork in court. I get it. It needs to be paid. But I’m 23 work, and 3 jobs to afford to live on my own. Stuff happens and for no warning just boom court paperwork I think that is a little wrong. I bit my tongue about living conditions when I moved it. A cleaner was sent and for the most part it was resolved a week after my move in date. But come on I get it’s a business but at least pretend you care about the people who live at your property.

Desired outcome: A phone call would be nice, or a way out of the lease without effecting my credit at this point.

Read full review of Morgan Properties and 1 comment
Resolved

Phone call resolved issues.

Hide full review
1 comment
Add a comment
C
C
Cynnablue
, US
Feb 22, 2022 4:20 pm EST

What apartments or City and State do you live in ? Im.asking bc I wonder if it's the same area we had issues in w these... would be very curious to know..and if they actually did anyone to help you or just said nope. Sorry not helping.

ComplaintsBoard
H
12:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Overall Service

I live in Northampton Apartments in Largo Maryland. The staff, in particular, Jamar, is very rude, condescending and unprofessional.

The maintenance men pick up the trash in the area maybe this is why it takes longer for them to do actual maintenance work. Really, why don't Morgan Properties just hire ground keepers.

They don't vet their applications very well or at least check to make sure they are following their lease. The complex is full of Pitbull and Rottweiler dogs. Which are not even allowed in apartments in Maryland.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Pest infestation / inhabitable living conditions

I have left 10 voicemails with the corporate office with no response. I have sent emails and voicemails to the management office where i pay rent (The Townhomes at Diamond Ridge) with no response. This issue has been going on for over a month now! I have an infestation of mice, water damage to my kitchen cabinets, and extremely noisy neighbors. All im asking is to be relieved of my lease with a zero balance so that i can find a more suitable home for me and my small child. The pest issue has gone unresolved. I have submitted photos with my maintenance requests. They have sent pest control out and that hasnt worked. The maintenance staff claims to have completed work in my home but when i go behind them to check, nothing has been done. I have spoken with the assistant property manager and the maintenance supervisor only for them to come into my home to do a seek and seal after i asked for it to be done months ago. The seek and seal was done but they expect me to be ok with moving back into my home. ABSOLUTELY NOT! Who in their right mind, would want to return to a pest infestation? Also, the kitchen cabinets have atleast 5 inches of water damage which the property failed to address prior to me moving in as well as the pest infestation prior to me moving in. I guess they figured noone would find out. Well i found out. Moved out my appliances and discovered all of this. It is deplorable! Me and my small son have had to live in my car, stay with different family members and now we have exhausted our places to stay. I want out of my lease ASAP with a zero balance as none of this was my fault. I have filed complaints with the county health department as well. I am now seeking legal representation.

Desired outcome: To be taken out of my lease with a zero balance or moved to a different property with the same rent payment

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
1:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Property manager illiana carcomo HARRASING

[protected]@morganproperties.Com i have had the pleasure of living at somerset place in boca raton fl at 5590 wellesley park drive apt 201 for these eleven years as a loyal tenant. Unfortunately within the past year the current property manager has made it her sole mission to bully harrassed and made it personal.
Due to the pandemic my job went out of business, as a loyal tenant i take great pride in that . Once i found out about the program president trump put into place to prevent tenants from being evicted and thrown on the streets. I applied for the rental assistance and was approved due to me being a black disabled woman i fit all the criteria"s. Unfortunately the property manager illiana carcomo has made this her only mission in life to harass me at every turn .
I recently received rental assistance and the property manager is fully aware of how the program works, several other tenants have also used the program but i am the only maybe because i'm black that she has harrassed. The rental assistance will contact landlord to get the amount that tenant owes to be paid in full. But this woman purposely with held a balance she claims as $239 that she change the amount to $282 and has file eviction on me. To sue me with attorney fee's of $500 additional, she sends emails to me at 9pm at night what's so horrible about this is that she did it after the rental assistance paid the bill she purposely waited with held that amount to issue eviction notice. She has threatened my person on numerous occasions. On november 2021 i notified rental assistance in return they contacted property manager to ask for total amount due to prevent a loyal tenant of 11 years. On december 1st 2021 illiana was contacted that the check was being expedited and they did. Rental assistance had been made aware of all the harrasment so the manager and supervisor immediately expedited the check but on december 1st 2021 before illiana had filied eviction with courts in a email she threatening to change the locks on the door i have saved all emails. Through one of several emails she reveals a question to rental assistance person will rental assistance also be paying for attorneys fee's she had already planned on doing this. Mind you this was done after knowing check would be issued, on december 1st. The check was issued on december 3rd but on december 8th court paper filed and she had it placed in front of the door on a sunday december 11 2021. This woman has a personal vendetta against me for no reason perhaps it's because i'm a black disabled woman. But i would appreciate it if you would investigate her actions and motives behind this. The whole purpose of the program is to prevent tenants from being harrassed as she has done this to me since may of 2021. If illiana felt there were an outstanding amount due this is the rental assistance mission. To pay any outstanding amount in full but purposely withheld that amount to issue a eviction notice. This has affected my already very trouble health i've had to be told by my doctor my heart will stop if my blood pressure continues to get any higher. Instead of this woman making sure that morgan properties tenants are safe and secure with lights on each building or make sure that every tenant that has a large dog stop leaving the dog poop every where unable to walk without stepping in it. Or tenants purposely not putting the trash in the dumpster instead dropping it in front of it. There's no maintenance personnel at somerset illiana keeps all at tuscany your other property in boca raton fl.
Kim respectfully a loyal tenant of 11 years, please please please resolve this matter as i am bringing this matter to your attention.
Thank you
ms. Tjones

Desired outcome: Resolved

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cynnablue
, US
Feb 22, 2022 4:33 pm EST

Hi, you should file a complaint with the CGPB regarding this Co not following their required laws and protections afforded to you. Also, you need to contact the ADA and get them to give you legal help. This Co thinks they are above all.laws and that is due to the AREA VP that is in charge of hiring these people and allowing them to do these deplorable things to people. Morgan Properties has been sued several times due to numerous violations commited against people w Disabilities and other protections afforded to them. The courts un SC view Morgan Properties as the Bullies they are. They do not appreciate them taking the courts time when rhe residents has an approved payment coming from the Rental Assistance companies. Yet Morgan's AREA VP Thinks he is above the laws everywhere and allows his employees to continue his abusive ways as they chose. Please do yourself and all the other past. Current snd Future victims of Morgam Properties a big service and file al of this w the ADA and the threats the employee gave you in writing is against.,State Local and Federal Landlord Tenant laws. You need to turn the tables and sue them! Best of luck. I do hope you get justice and more so PEACE when you sue them and make them accountable for their deplorable actions!

ComplaintsBoard
C
5:01 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties New area vp and all his minions

We have lived at a Morgan Properties apartment complex since July of 2017. Everything was great until the new Racist Area VP. Came to SC. Now I also see many people in his region all the way to FL complaining about the service and lack their of. This is a very reverse racism company, they have allowed all white people to be fired for no reason, they have replaced all the long time white employees with spotless employment records with African Americans who have no clue about the Aleged "Morgan Properties way". They are rude, they work when they want to, they have one maintenance man on staff now due to the service Mgr of 12 years leaving due the VP. &Regional being 100% discriminatory against any and all White people. The one service guy always has more tha. 20+ service requests at anytime bc he has bo help. The new tenants that are coming into the community are NOT even close to the same kind of people that were rented to before this new nightmare team took over. I'm
NOT refering to race regarding the new tenants. I'm just saying the quality of the people. The fact they don't pick up their dog poop. Their is trash left everywhere, there are kids that are allowed to be loud vulgar and rude to adults. They are out and unattended screaming at all hours. There seems to always be a cop on the property for something every other night or more. Theses things were NOT around when there was a different team running these Properties. It is beyond disgusting to me that in this day and age, even with all the BLM etc trying to change the racict cops of the world, but no one stops to see that there is Racism going on everywhere in every culture. You can be discriminates against even if your white. Update, there are black people that are racist. I know that is not a popular topic these days, but its FACT! Even having mixed children, doesn't stop this new team from being discriminatory to you. It is at the point that we have officially FILED law suits regarding, wrongful, self help Evictions that this new team has been allowed and or encouraged to do against numerous residents in the SC region. They are accepting money from SC stay Plus for people, then locking them out of their payment portal so residents can't see when their help comes in and what they used the money for. It is illigal to lock residents out of their personal payment portals. They are allowed to refuse rent in some instances, but locking residents out of their access is against the landlord tenants laws of SC. This new team is convinced they are above the law. Mainly bc their fearless leader the new Area VP believes he walks on water. And is allowed to do what ever to whomever he wants. I guess he know the deep dark dirty secrets of Morgan Properties because they have and continue to allow him to do illigal, discriminatory, Racist and more actions! I don't think it is a coincidence that he was transfered to SC from the MD area and there are numerous lawsuits against Morgan Properties in the Regions where he was a Regional Mgr. I think becoming an Area VP made him think he is much more than he is. Again, He gets sent away from his region w TONS of class action lawsuits, single lawsuits outrageous amounts of service complaints on every level of his people. Yet SC was the top Area in Sevice, tenants satisfaction etc until he came. Now it is just like all the other areas he has run into the ground. Countless complaints regarding ever aspect of service,
satisfaction fair housing laws, fair, ethical, employment, discriminatory actions against disable people and ao much more! I would encourage anyone who has experienced same or similar issues from the SC, NC, FL & GA regions while renting or working for Morgan Properties since Oct of 2020 to file complaints reach out to me if u wish. There is far more I can happily share.
Real person sharing the real Hard truth about Morgan Properties in SC AND the southeast region.

Desired outcome: What would I like as a resolve? I would like to see the people responsible for all that they know they have done to the good people of SC,be punished to the fullest extent of the law!!

Read full review of Morgan Properties
Update by Cynnablue
Feb 22, 2022 4:41 pm EST

I have No idea who made this complaint say its been "Resolved" BC THAT IS A FLAT OUT LIE!
NOTHING has been resolved in any way regarding our major issues with this Co, their Racist VP, Regional Mgr or anyone else for the matter!
This needs to be correct and reflect that in NO WAY has this matter been resolved or evwn close to it!
Who reported & claimed rhis matter is resolved?
It has to be someone from Morgan, which further proves they think they run the world and we all have to just accept their Racist, Discriminatory Deplorable actions against us! I want this status changed! Thanks

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
8:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Move Out Disaster

It has been a living nightmare with this company, I moved out when My lease was up in October and now the company is trying to charge me alot of random fees and none of it is adding up. On top of not being able to verbally speak to someone I'm being scammed. I will be reporting this company to BBB If I continue to deal with the nonsense I've been dealing with!

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
6:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Return of security deposit and charges

I lived in Pavillion court apartment in novi Mi, I've moved out the community on September 28, 2021 and I've have not yet received my security deposit back I've contact management several times and no response and now they are trying to charge me for carpet that I've put a work order in when I first moved into the complex but the office manager said she has tons of work orders due to the management company didn't have any onsite maintenance that's cause work orders to pile up this is the most unprofessional rental company I've ever dealt with

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
dana glo
, US
Feb 04, 2022 9:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have lived in my apartment for 24 years. we were recently bought by Morgan properties. They do not EVER answer the phone. (possibly watching caller ID) to avoid tenant communication. they never call or contact you when you have a small problem, or now a large problem that one of their employees created. You are FORBIDEN to enter the main office. the new property manager is Rude . A rental office should be social and understanding to tenants needs no IGNORE them deliberately.

my dishwasher is as old as me living there. it swelled from 24yrs of heat and the latch was very tight I could not open or close the door with out really pushing the latch.

The 2 nice employees that have worked there for year put in a work order they were going to replce the dishwasher GREAT I thought...

well a new maintenance worker entered my apartment with out permission. I find out he was ONLY to measure the space for a new one

He entered the apartment left a sopping wet dirty rag on my good white dish towel I found screws on my kitchen floor and in my dishwasher. Well he did something to the latch destroying and killing the dishwasher completely

i wrote an email stating Please do no enter my apartment unless I am notified ( so I can put my cat in a safe room, or make the work area safe and clear for the workers) hahahahaha another week or so later im at work only to come home to a destroyed kitchen. he brought up a new dishwasher. damaged my personal 125.00 rug in my living room pulled out ALL my things under the sink literally threw half back under the sink and left half on my counter REALLY?

left my hall closet door open and off the tracks. my filters on the floor

more screws left on my counter. plastic zip tie on the floor left the cabinet doors wide open under the sink.

And my favorite dishwasher is literally tilting sideways to the right because he put o\the left side on the molding. gets better. he chipped the Formica counter and looks like her shaved the counter to shove the dishwasher in

i go to the office smoking livid the 2 nice girls let me in and were very compassionate. saw all the photos. could not understand when entry was again made with out notifying me. and more damage left all over

the new manager has been DELIBERATLY IGNORING me not returning a call to me even after she told a new employee she would call me i have had no apology just ignored.

i called yesterday and after 3 calls a lady answered i told her i did not recieved a return call from the manager the lady said I am the manager. I was just too busy

i asked when are the workers coming to fix the damage. she tells me oh they are going today.. I said NO not with out me being home. She asked when do i get out of work I said 4pm she had a problem with that seems she send workers home early daily.. however she would have him there at 4:15 I arrived at 402pm the managers car was at the office i waited till 4,20 then called the office she did not answer I called the maintenance twice again no return call,

there is more it is so unbelievable. they hired cement people to do cement work i arrive at my apartment and could not walk up mu stairs. wet cement blocking anyone from getting to my steps they didnt even put plywood over it for safety. discussing

i wrote a 3rd email and now I want a district manager to call me with a working phone number to a person. i do not respond to spam numbers robo calls [protected] unknown out of state numbers if they call it should come up as office (name of property)

im am sure i will not get a call or apology again. but they will take my RENT today !

royal st george in west palm beach is the new name of the property

i have been very nice no threats no foul language just upset disappointed. havn't yelled or gone pshyco but im and PISSSED and angry this is unacceptable.

Dana G snowhite37bry@aol.com

lets see if this email gets me an answer or even more an in person apology and understanding with infor on my damaged personal rug and fiixng my kitchen

ComplaintsBoard
B
3:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Immediate Health Concern/Smoke Complaint

I have an immediate health concern and smoke complaint about my neighbor at 5 Henley Court. They are smoking cigarettes inside the apartment and the cigarette smoke is coming into my bathrooms and apartment and is VERY strong and causing me and my daughter to cough and live uncomfortably at this point. 

What can be done to stop them from spreading smoke into my apartment? I would like to be notified when the neighbor has been notified to correct this as well.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
6:36 pm EDT

Morgan Properties Discrimination/Failure to attend to tenants concerns in an appropriate way

I called early this week about the broken door to the fence and she said she would open a maintenance request for me. Never mentioned anything about having the fence removed entirely.

The service request was closed and no work was done, so I called to follow up and spoke with the property manager. She also told me that she would look into it and have someone come out to take a look. She also mentioned nothing about having the fence removed entirely.

The second service request was closed and I called today, the woman was extremely rude, told me that they wouldn't be fixing the door to the fence, she knows what shes talking about because she's lived (or worked) here for 3 years (not relevant to me at all) and that the door was already removed from the property (it was not).

I then emailed the property maanger thinking that as property manager may actually care about the tenants concerns and safety. I told you that I would not have chosen to live in this apartment had that fence not been there, since I am a single mom of two toddlers and two small dogs and we are too close to the parking lot and the street. It was after voicing my concerns about my family's safety that you then told me the fence would be removed entirely and were not willing to negotiate and come to a solution that would work for all parties. To be more specific, I asked to be moved to an apartment further away from traffic and cars. Your response was that the property's "policies" are more important than the tenants happiness and safety and that my only options were to wait 3 more months to move somewhere I feel safe OR that I could just move out and pay you guys thousands of dollars.

To make matters worse, the fence on our side was removed IMMEDIATELY after our conversation and the fence on the other side of the building (where a wealthy family of 4 lives) remains, brand new, intact and with a lock.

Read full review of Morgan Properties
Hide full review
ComplaintsBoard
C
12:00 am EDT

Morgan Properties Unethical Behaviour

In 2021 Charleston Place would only offer me a 6 moth lease after two years of 12 month terms. They would not disclose why.
On 4/20/21 (over ninety days out from my current lease termination) I then alerted them that I could not sign a digital lease and requested they send me a copy to sign. They declined and told me they would "submit a ticket" to resolve the access issue. I was told this again via phone after nothing was fixed. I specified my notice of termination timeline. Unable to sign a lease which they were well aware of and after multiple calls (many unanswered) and emails for help I had to look for a new place to live. When I turned in my keys I was given verbal confirmation that I owed nothing further. They then sent me an invoice for failing to give full notice of lease termination.

Desired outcome: Cancellation of the bill sent to collections.

Read full review of Morgan Properties
Hide full review
ComplaintsBoard
F
1:31 pm EDT

Morgan Properties Removal of patio furniture

You cannot give residents 3 day notice to remove the patio furniture and plants and threaten to throw away people's personal items that have been here for years. There is no space in my apartment for these items and if they are thrown out I will file a police report. If your workers will throw away people's items they can at least just work around/move them or give the resident a space to temporarily move their items for the day.
The short notice is absurd but it is also an absurd request.

Desired outcome: Have workers work around items or provide temporary (1 day) space to store outdoor items

Read full review of Morgan Properties and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
B
B
BeeTheGood
, US
Aug 27, 2021 1:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe you could ask a friend or neighbor to store the patio furniture, for you, during renovations.

It's a bad idea to ignore the warning that it could be thrown out as garbage if you don't store it as per the letter's instruction. It's not worth the risk to leave it outside, in my opinion.

ComplaintsBoard
M
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morgan Properties Customer service and unfair housing

I'm a customer that was interested in renting one of the townhomes at Park at Lake Magdalene in Tampa Florida, I applied this past Friday for this apartment that will be available on September 18th, filed the application paid the application fees, and on Saturday went to see one of the leasing agent at the complex told her that I filled out the application on Friday her response was :"you have 48 hrs to submit everything or I have to deny it", and we don't work on Sunday so by monday 12 pm everything needs to be submitted, I did, this morning after having a terrible night due to the 2nd dose of the vaccine and running a fever I was by 10am at the complex just when they opened. I gave her all my paystubs my co applicant that is my daughter paystubs, my daughter had a letter from her manager signed saying how much she makes monthly beside all her paystubs, I submitted mine from June to part of august because my payroll isn't updated yet, went to the bank rushing cuz she was like by 12pm I have to denied this if u don't bring me everything, so went to the bank basked them for august statement ir transaction history so they couldn't give it to me cuz august statement will be available by august 31st, so I looked day by day on my bank account and make pictures of all my direct deposits because I get paid daily, so I told her I have the income I make like 3500$ a month and my daughter makes 2500$, im gonna send I this pictures and u can submitted to the company all they want to see is that u have an income, she said no I have to submit everything in PDF, and I can't send that, so I said can you call the corporate ask them to give me more time? No she said this is a fair housing, I had to laugh, what is fair? U know what fair housing means to. me? No discrimination, help ur customers, give a great customer services so u don't loose a customer instead u can gain a resident, or at least someone that can say well I couldn't rent but the leasing agent she did everything she could to help she did an excellent job and she was fair, so I lost my application fee that I paid 120$ because a leasing agent doesn't have the ethic and the willingness to help, the approval doesn't depend on her depends on the corporate and if she is the leasing manager assistant she has on her hands the chance to talk to call to try. I'm very disappointed! Her name is ivette Scott and jalene and I think none of them are there to help but just to charge people without taking a minute a sit and explain everything before people pay, I think it's not fair housing at all,

Desired outcome: You need to employ capable people who are willing to help not scam

Read full review of Morgan Properties
Hide full review
ComplaintsBoard
S
3:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Return of deposit after moving.

Hi there, my name is Garfield De Silva I moved from Stonebridge Apartments PA which is owned by Morgan Properties 6/15/21. I was informed by them that my deposit will be returned to me in 30 days time after I moved out. As of today 8/18 I have not received my deposit. I have called them at least 5 times, they keep giving me the run around saying the firstly they mailed the check and it was returned to them. A woman from their head office called me and told me that about one month ago. I gave her again my new address. I called them again 3 weeks ago another employee said to me they mailed a new check, I still have not received it.
I called last week again another lady told me the same thing. She told me she would look into it and get back to me. She even took my cell number, she has not gotten back to me.

I am now looking into getting a lawyer.

Can you assist me.

Desired outcome: I want my deposit check.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Strafford station Wayne pa

Just moved in on august 9 th and the air condition does not work, they provided a small ac window unit which covers 150 sq do for a 1000 sq ft apartment I have a medical condition with is severe asthma
Furthermore they do not answer the phone and my only way to communicate with them is through email
They are the worst to deal with can't wait till this lease is over
Beware fellow Villanova classmates !

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
7:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Mail room

I live at Stonesthrow Apts in Greenville SC, which is owned by Morgan Properties. I have asked the managers to please clear out the mail room bc I almost got knocked over by latge box! There are too many packages and a lot of times my packages are left or moved to other shelves, but the managers have done nothing! This evening a large box fell off the shelf and hot me in the face! Im going to send this message also to the BBB. This is ridiculous!

Desired outcome: To clear out space

Read full review of Morgan Properties
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties Hard walking upstairs neighbor/Transferring apartments

I currently reside in a unit in Briarwood Place Apartments in Laurel, Maryland. I have been dealing with an issue with my upstairs neighbor where he tends to stomp around 1 - 4 AM. I have reached out to the leasing office regarding this issue and also have sent a video of a proof of the incident to the property manager. The property manager directed me to write a letter of complaint so she would have it on file and to give her a few days to resolve the issue. After 18 days of waiting for a resolution, the property manager also concluded that my upstairs manager is a hard walker. I have already asked if I could be moved into another unit or break my lease, but the property manager informed me that it would take 6 months before I could move into another unit on the property and I should get used to my upstairs neighbor walking hard in the early hours of the morning. I asked if this goes against any of the state laws of "Quiet Enjoyment" Laws and she informed me that the county of Prince George does not follow the rules made by the state. At this point, my neighbor is targetting me and is continuing to stomp in the early hours of the morning

Desired outcome: Transfer to another unit/ break lease

Read full review of Morgan Properties
Update by marqmy
Jul 27, 2021 7:08 pm EDT

The representative didn’t resolve my issue. She told me to do what I initially stated I did in my initial post. Completely unhelpful

Hide full review

Morgan Properties In-depth Review

Company Overview: Morgan Properties is a well-established property management company with a rich background in the industry. They are committed to providing exceptional living experiences for their residents and upholding their core values of integrity, professionalism, and customer satisfaction.

Property Portfolio: Morgan Properties boasts an impressive portfolio of properties that cater to various needs and preferences. From luxury apartments to cozy townhomes, their diverse range of properties can accommodate individuals, couples, and families alike. Their properties are strategically located in desirable neighborhoods across multiple states, offering residents convenient access to amenities and attractions. With a vast property portfolio, Morgan Properties can cater to a wide range of budgets and lifestyles.

Property Features and Amenities: Morgan Properties' properties are equipped with an array of features and amenities that enhance the overall living experience. From modern fitness centers and swimming pools to beautifully landscaped grounds and pet-friendly facilities, residents can enjoy a comfortable and convenient lifestyle. Standout features such as rooftop lounges, community gardens, and on-site concierge services add a touch of luxury to their properties. The properties are well-maintained, reflecting the company's commitment to providing high-quality living spaces.

Customer Service: Morgan Properties excels in customer service, ensuring that residents' needs are promptly addressed. Their communication channels, including phone and email, are readily available and responsive. Maintenance requests and issues are handled efficiently, with dedicated staff ensuring timely resolutions. The company's commitment to customer satisfaction is evident in their proactive approach to addressing concerns and providing exceptional service.

Lease Terms and Pricing: Morgan Properties offers flexible lease terms and conditions that cater to the diverse needs of their residents. The pricing of their properties is competitive and affordable, considering the quality and amenities offered. Lease agreements are transparent and clearly outline the terms and responsibilities of both parties, ensuring a hassle-free renting experience.

Maintenance and Repairs: The maintenance and repair services provided by Morgan Properties are commendable. They prioritize responsiveness to maintenance requests, ensuring that residents' concerns are addressed promptly. The quality of repairs is top-notch, with skilled professionals ensuring that issues are resolved efficiently and effectively.

Community and Neighborhood: Morgan Properties' properties are located in vibrant communities and neighborhoods. Residents can enjoy proximity to schools, shopping centers, parks, and other amenities, enhancing their overall living experience. The company prioritizes the safety and security of their properties, providing residents with peace of mind.

Online Presence and Technology: Morgan Properties' website is user-friendly and informative, allowing potential and current residents to easily navigate through property listings, amenities, and other relevant information. Online payment options and other technological conveniences are available, making rent payments and other transactions convenient for residents.

Reputation and Reviews: Morgan Properties has garnered a positive reputation among previous tenants. The overall satisfaction level of tenants is high, with many praising the company's professionalism, responsiveness, and commitment to resident happiness. While there may be occasional complaints, Morgan Properties consistently addresses and resolves issues, showcasing their dedication to maintaining a positive tenant experience.

Sustainability and Green Initiatives: Morgan Properties demonstrates a commitment to environmental responsibility through their sustainability efforts and green initiatives. They prioritize energy efficiency in their properties, implementing eco-friendly practices and technologies to reduce their carbon footprint.

Overall Rating and Recommendation: Based on the evaluation of the above aspects, Morgan Properties receives a high rating. Their commitment to customer satisfaction, well-maintained properties, and convenient amenities make them an excellent choice for individuals and families seeking a comfortable and enjoyable living experience. While occasional complaints may arise, Morgan Properties consistently addresses and resolves issues, showcasing their dedication to resident happiness. Overall, Morgan Properties is recommended for those looking for a reliable and reputable property management company.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Morgan Properties customer service

Phone number

+1 (610) 265-2800

Website

morgan-properties.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Morgan Properties?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Morgan Properties Customer Service. Initial Morgan Properties complaints should be directed to their team directly. You can find contact details for Morgan Properties above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Morgan Properties. Discuss the issues you have had with Morgan Properties and work with their customer service team to find a resolution.