The complaint has been investigated and
resolved to the customer's satisfaction
Morcent Import Export, Inc.Don't buy

I ordered the Trueback, and because of a glitch in their website the c/o part of the address was omitted. The OTHER office at the address didn't recognize my name, so UPS returned it to Morcent. They refunded what I had paid, less shipping and handling. Eventually I reordered the device and this time I received it. It is very hard plastic and very uncomfortable - especially with a sore back, so I returned it. They sent my refund to the right address, again without the c/o so I never rec'd the check. I emailed them and after several months they re-issued the check. I was out about $45 for the first and 2nd S&H charges and the cost of returning it. My back didn't get any benefit from the product.


  • 9m
    9MateuszP Jun 30, 2009

    Are there any people to whom the True Back was useful?

    0 Votes
  • Ed
    Edier Castrillon May 10, 2011

    I did not recived the product reference No 20397-85x

    0 Votes
  • Ro
    ronald molik Apr 27, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I agree. It made my neck hurt .. I never had a bad neck but now I do! It is going back.

    0 Votes

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