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1.0 63 Reviews

Moose International Complaints Summary

0 Resolved
62 Unresolved
Our verdict: Engaging with Moose International at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Moose International reviews & complaints 63

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11:46 am EDT

Moose International Stole my money

Renewed my membership in March for 3 years online (paid $75.00) as I have done for years. Receive my card my membership states i am good for till March 31, 2022. I think all is well. The beginning of June I receive a new card telling me my member is only good for 1 year. I call the international and was told there are a lot of people complaining about a change that was implemented. I know nothing nor did I get any notification about a change. I find out my membership is only for one year. I ask for a refund for the $51.00 since I paid for 3 years. The moose refused to refund my money. I am being told they put it for the Mooseheart and other activities. This is not what I paid for and I want my $51.00 back. You stole my money. You applied my money to something I did not agree to. There was nothing online when i renewed stating my money was going to other activites. I promise I will tell everyone (media) of your shady practices until I get my $51.00 refunded. Have the courtesy and do the right thing and refund the money.

Desired outcome: refund my $51.00

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12:11 pm EDT

Moose International Dues

Hello I received a new card Charlotte Burkett and she already had a new one on the new card it has paid to 03/31/2022 and it also has paid to 03/31/2025. I am wondering it that was to be for Larry Burkett [protected] for which I sent 40 dollars you can email me at [protected]@aol.com

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9:23 pm EDT

Moose International Complaint against moose 936

I live next door to the moose lodge 936. It's currently 9:20pm the moose was supposed to close almost an hour ago, there are five individuals sitting in the back smoking cigarettes and marijuana still being served alcohol including the bartender. This is a residential neighbourhood and the moose is not an all hours bar. We had a lot of issues with this chapter last summer and we will be filing grievances with the city of St. Catharines and the AGCO (alcohol and Gaming Commission of Ontario) we are sending this email as a curtesy hoping this can help rectify these issues. We do have photo and video evidence to back up our complaint

Sincerely 90 Permilla Street
St. Catharines

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7:46 pm EST

Moose International Rude officers

An officer at moose lodge 1320 told a member to stay in your seat mother [censored]er when I went to turn a winning quickie ticket in and the officer is always rude and you can't tell the governor because they are close friends and nothing ever gets done about the behavior and a lot of members are fed up about it and action needs done immediately. Thank you and hope to hear back asap

Desired outcome: Lifetime ban

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Peter Jachode
, US
Apr 07, 2021 10:45 pm EDT

Your House Committee is in charge of the decorum in the social quarters. The governor is supposed to bring issue's that have been presented to him to H.C. meeting. If admin. does nothing and you are truely upset about the conduct of the person, then put it in writing and start the process. That's one of the reasons that we lose membership and participation . We must get control over all the drama and negativity and see that our lodges grow and become a desirable place for the community to join us with our mission.

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Harleyq40
Huntingdon, US
Apr 19, 2021 11:36 pm EDT

Sadly this sounds like Mike honstine from moose 223 what a joke gets fired 2times for theft and now its his and his wife's moose going to [censored] already lost people to elks and vfw where our 2 favorite bartenders rather work.. Mike yells at them while they are serving a full bar. I know about 20 of us who won't be back until Mike goes. Very unprofessional administration there and he is laughing when he got one of our favorites to quit. Not for me go to vfw to visit her now

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11:01 am EST

Moose International Moose

I've been a member for several years, in California, Arizona and now West Virginia. 2 weeks ago my wife and I stopped by my lodge (St Albans 868) after our Friday date night dinner, as we have for YEARS. Where I'll spend upwards to $100, $150 on drinks, music, games, etc. We've done this for YEARS. I was approached by one of the officers and told that I've signed my wife in more than 2 times and if we plan on coming back that she has to become a member. So as a member of the Moose we're not allowed to bring in guest? With membership on the decline, now we're going to stop members from bringing in guest? Like I mentioned before, we've done this for years, it's become part of our Friday night routine, but I guess we'll just have to find another place to frequent every Friday night. Myself and a couple other members WILL NOT be renewing our membership

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10:31 am EST
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Moose International Moose lodge on 5 mile in livonia michigan

I lived in a state for 25 yrs and joined the moose lodge in 2014 in that state and never ever had any problems with anyone or any employee in any moose in that state ever until I came to michigan in 2019 and went into your moose lodge on 5mi in redford mich. My dad was an avid customer of the moose since back in the 40's. I do not drink or have I ever misconducted myself or dissrespected anyone in any moose I have ever entered. I went into your redford moose with my boyfriend and was dissrespected, treated like crap, etc... Just despicable. I never said a word to anyone or dissrespected anyone and in
Today's world I feel when anyone rings any doorbell on any moose door your employees or workers should treat any and all that enter your place of business like a king or a queen while they're there bcuz they are bringing you money and if someone doesn't care for someone that happens to walk in they need to keep it to themselves. Thank you

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11:08 pm EST

Moose International Fairfield moose lodge administrator Danny

My name is Donna Conner and I want to file a complaint against Danny at the Blue ridge moose lodge in Fairfield. I visited the lodge tonight 1/22/21 for the 1st time in over a year and I was threatened by Danny the administrator. I apologized to him for another disturbance that occurred on 1/2/2020. When I wouldn't shake his hand and give him my new address he began threatening me. He said he could remove me from the moose I asked for what reason and he stated my language. If that is the case for the few words I said then they need to close down the whole facility. Bad language is a constant thing there. So conversations continued and threats became more clear. He said he would call the police on me because I had a few drinks. I told him to go ahead and call them. I ended up just leaving because he isn't worth it. My point being he can't openly threaten customers in his position. I was not out of line just talking and expressing an opinion about him. He is not worthy of running that lodge. I don't expect anything to come of this complaint however wanted to finally speak of his bad behavior. Thank you. I will be more than happy to stop supporting the moose if the moose doesn't take complaints seriously. You simply cannot threaten customers just because you don't like. I was appalled once again with his bad behavior.

Desired outcome: Email response of action

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8:01 pm EDT
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Moose International New administrator went to sturgis bike party and did not self quarantine, and took nhis mak off in bar

While he was at the bar he removed his mask at 7 pm while bar was crowded. He is now an employee, and I left because of that. While all cooks, bartenders and administrative employees have to wear a mask. He has been at the biker rally in Sturgis South Dakota along with 250, 000 other bikers, mostly not wearing mask and did not self quarantine for fourteen days like it is suggested by FDC guidelines. To feel safe while in our Moose should not be an option for all of us abiding by FDC and state guidelines. My dues is close to renewing. I am a member since 2003 and a legion member and will likely not renew due to these conditions. Thank you, I hope this matter will be resolved. This was on 08-17-2020 at 6:45 pm, which should be available on camera. Thank you for hearing my concerns. Loyal Moose member.

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3:47 pm EDT
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Moose International Bar manager

Hello,
I am sending the following letter in care of the bartenders at the lodge listed below. This same letter was given to the House Committe and was thrown away.

This letter is being written with the utmost respect and concern for our Lodge #2094. The recent events with the pandemic have led us into a new normal that has brought many changes to our lodge and its employees. The bartenders at our lodge work extremely hard and are dedicated to make the club the best it can be.

With that being said, there are many employees that are being treated unfairly by the bar manager and it's obvious to more people than just those girls that go in to work everyday. We have been advised of a temporary pay raise received, due to the government loan, being offered to new hires that most likely were hired because of that very reason; it is completely unfair and disrespectful to all those ladies that have put years and hard work to make our club what it is today. These new hires were not there cleaning and working hard during the shut down to make our moose better. They were brought on conveniently for that reason, $25 per hour.

Also, the hours and duties amongst the girls that we have seen are completely based on the bar manager's favoritism. We see the same girls, EXPERIENCED bartenders being tossed in the kitchen while new employees are getting put behind the bar with better hours. This is not fair. We have grown with our bartenders and they are the many reasons we visit the Moose everyday. The scheduling is based on favoritism, the duties are based on favoritism and the people your bar manager hires is based on favoritism. Those girls that have been working hard for us for many years deserve better management than what they are receiving.

One last thing, there is not another club that has their bar manager working as a bartender collecting full tips just as their lower paid bartenders. The Defiance Moose Lodge is better than this representation of their current management. The decline is starting to show and it will be a sad day when some of our beloved bartenders have had enough.

Respectfully,

A bartender of Lodge #2094

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4:11 am EDT

Moose International Social quarters lodge 2035

The administrator sleeps with bartenders who are paid under the table ... Makes work environment horrible if they stop relationship ... Has women in lodge doing sexual activities to him in front of his child present ... Smoking in lodge legal gambling drug use there and board is either part of or their family is so nothing is said ... The bartender who was terminated by text was let go for enforcement of dress code and telling members and non me vets take drugs off property and for making people go outside to smoke .. she was the it bartender with any training ... Also the lodge has no liscense to sell food but forces the bartenders to do so or they are fired ... No COVID anything and the bartenders complained even couldn't sanitize due to no cleaners like it matters now the oy bartender who cleaned was terminated. Sad when as a Woman of the Moose I am forced to either stay away from a lodge I laid dues to be a part of or have to look at the governor daughter and another board member wife have shorts that don't cover their backsides and lost a good bartender cuz while drunk the week before the administrator (who stays drunk) told her to earn it was about to be unacceptable ... Also the bartender was told by administrator numerous times to over serve patrons or age was fired ... I guess I wasted my money new lodge means nothing with worse trashy and illegal Activity than old lodge.

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christinaharpe
, US
Jul 12, 2020 2:29 pm EDT

Administrator needs to be brought up in front of house committee and explain his actions etc. Absolutley out of control!

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10:43 pm EDT

Moose International Unwelcoming, Unfriendly, Bathrooms in ill repair.

My husband and I like to visit various Moose Lodge is in the areas that we travel to. Therefore, while in Indio California we decided to stop at the Moose Lodge there and check it out.

Our visit to the Indio Moose Lodge was a giant disappointment. We own a home near that location and were hoping that this would be a welcoming place that we could visit regularly. Unfortunately, this lodge was not welcoming at all! In fact, our visit to the Indio Moose Lodge was a giant disappointment for us.

We arrived there on a sunny afternoon. When we entered the building we noticed that there were four or five people sitting at the bar and no other persons in the area except the bartender.

We walked past the customer sitting at the bar to the other side as that was where seats were available. We sat down and waited for the bartender to acknowledge us and take our order.

We sat there for approximately 20 minutes before the bartender acknowledged our presence and requested our order. None of the other patrons bothered to ask us who we were, where, we were from or anything else.

Once we ordered our drinks, we attempted to befriend the person sitting closest to us. We told them that that we were from out of town visiting their lodge. No one asked us where we were from or why we were in the area. We were unable to engage anyone in conversation.

The bartender was young and did not know how to make the first two drinks that I asked for, so I decided to just drink a Rum and Coke.

The building itself was in Poor repair. The bathroom for the ladies was in bad shape, and the stalls were situated in such a way that The toilets were difficult to sit down on, let alone get back Up.

Bottom line is we found the patrons to be unfriendly and the bartender inexperienced. When we left, we were glad to be gone and knew that we would never return to that lodge again. Bummer!

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9:10 am EST

Moose International the bartenders at moose lodge #76 meyersdale pa. 15552

I called the bar on sunday February 23rd at 4:22 pm and ask for my fiance John Fabbri they kept asking me who so I spelled it for them and they laughed at me and hung up. I called back and said that was rude to hang up on me, then they said they couldn't understand me and I replied that it was very rude and unprofessional of them to hang up on me because they couldn't understand me. I'm not renewing my membership for July 2020. I don't want to be a member of a family club that makes fun of their members. that hurt me a great deal and I've been member since 2013

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4:19 pm EST
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Moose International disrespecting veterans

The November calendar posted a Veterans Day Ceremony for 11-10-19 at noon. 8 or 10 Veterans came and waited. Nothing at noon. Finally the Jr. Governor stood up and said there would be no ceremony. He didn't know why. He didn't know who was supposed to be conducting it. One vet is a purple heart recipient and is 89 years old. Total disrespect! And it's happening to regular members and ignored but this should not be ignored.

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3:36 pm EDT

Moose International person being banned for 30 days

On or around the first or second week of september, myself and among some friends went to the moose to enjoy some dancing and have a good time. When it was over, we were heading out and leaving the moose, when they were advising us to go out the back door which i found it odd, since we can't use the back door as an entrance or exit unless for urgent moments, to find out the dj who was playing that night was wanting to start an arguement with 2 of our friends, whom we didn't know why or what they were talking about. We are calm, friendly people who dont start arguements nor start fights or anything, and we do have people to back up my story. We know the dj and his girlfriend good and would always say hi to each other, but that night the dj wanted to start something with one of our other friend but he wasn't aware of what he did wrong when he was with us all night long minding our own business just having a good time. As the arguement worsen, the dj threw the first punch and my friend went down but didn't fight back . He asked the dj what his problem was or what he did but he didn't tell him, so the fight ended there. The next weekend the dj happened to b playing again that night, we minded our own business and try to have a good time, when my friend went to the restroom, the dj followed him in there to start again and told him what he was doing here and wanted to start fighting with him again. He even locked the restroom so noone else would go in..now we tried coming two weeks ago to find out he was banned! This is not right and i didn't want to talk to the head of the moose cuz he's good friends with the dj and wont do nothing about it. It is something we have no reason to start anything and yet he can come up to my friend and start fighting for no reason? I heard something about my friend watching the dj girlfriend dancing? We all watch everybody dancing and we dont judge anyone on how they dance or act, but it's not a reason for this fighting to go on for something my friend didn't do intentionally nor meant anything bad by it. For him to be banned for 30 days isn't right. Nor when that dj plays, we cant go cuz he always wants to start something with my friend. This dj has to change his ways, he was banned from another place also where they play music, for causing a fight. Hope this can be resolved in good vibes, as this wasn't our fault nor wrong doing for someone else's wrong doing. We have one of the security guys that witnessed the fight and others who were suprised as we were that this happened. I don't want to involve them, cuz they are nice people and also our friends, and don't want to put them on the spot. I do hope to hear from you soon and see what we can do as members of the moose! We dont bother anyone nor are we fighting people, we just go to have a few drinks and dance with our friends, and we can't do that being our friend is banned for some misunderstanding, or being accused of something that wasn't meant for. Thank you for your time and may we hear from you soon.

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2:34 pm EDT

Moose International moose lodge

Our Moose has no secretary and no janiter, Our Administrator is all of that, paying himself and paying bartenders under the table, two bartenders that do recieve checks still have not recieved W-2 forms, when we have our circus meetings at a round table we do not have a clue where our payroll stands, our newly elected treasurer does not have a clue on any checks or what is going where, what should we do

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Update by skibo123
Aug 07, 2019 8:17 am EDT

This complaint is false and needs to be retracted as to someone is using my email to cover themselves

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christinaharpe
, US
Jul 12, 2020 2:23 pm EDT

Sounds like there is no official board? Paying under the table is not good! Very much a liability to the Lodge! There should be print outs of the checking account for all to see! There should be an audit done once a month with audit committee if there is one lol! Sounds out of control!

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2:13 am EDT
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Moose International staff employer

My mother is an employee of the lodge 1606, and it's so horrid that I have to fear for her life when she goes to work. Her employer, Lynn, always targets her in a way. Like she got in my mother's face and threatens to physically hurt her. Plus, she made that scene infront of guests while she was on a shift Something must be done about this employer

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christinaharpe
, US
Jul 12, 2020 2:26 pm EDT

She needs to write her up and have it brought up in house committee meeting! Totally wrong and needs to be handled!

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1:27 pm EDT
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Moose International new administrator

I have been a member of winter haven moose 1023 since 1993 and month of july 2016 brother of the month. I belonged to a pool league that was around 30 members strong, we played thursday and saturday night. The new admin that doesn't play jumped right in front of the two member that worked hard building thisleague to where on thursday and sat. Started bring in a good income and new young members. The new admin. Is a dictator does not care about the members just his pay check. He lied to me when I throwe back in his face I god banden for one year. I did not renew and about 30 plus are not renew or going to the moose. Here is my my number [protected] you should check the income on thursday and saturday evening from 5:30 6 months before he came and now

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10:52 pm EDT

Moose International admin grab women behind, gov sex harass women, gambling machine, smoke room, sex smoking room

This used to be great place people having sex smoking room no discipline, the tab machine where u win money, ed carrier gov always putting hands on women, I am one he put his head in my lap I ask him get away he say he like admin and wife know all he did to me in bar and googled me came to my home nothing happened. Admin also grabbed ladies behinds we filed complaint nothing happened we rec letter with no sig if happens again always pot smoking out back door, kit dirty, the admin and wife say ed the gov is not all there yet he and drunken admin still there. No one goes there anymore admin always drunk. Lots diff dates customers saw said hit them we dont hit the lodge should have done something everyone we contact, contacts moose they do nothing, lost lot good reg customers! Firing admin and ed carrier and admin wife they did nothing and were the trouble.

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Rose Tracy
, US
Jul 07, 2021 8:05 pm EDT

My 80 yr old blind mother took an Uber to Moose #21 in Denver Co on July 4th 2021 she is in assisted living and wanted to get out and spend the holiday at the Moose Lodge where she has been a lifetime member since 1981. She was there approximately 30 minutes and at 8 p.m. they closed without giving my mother any warning and made her leave the “social quarters” and wait outside. My mother did not have a ride or a cell phone and had to walk to a friend’s house uphill 5 blocks away in a bad neighborhood at night time and had to cross a busy four-lane Street (she is blind and uses a walker)
. My mother asked the bartender if she could give her a ride and she told her that she didn’t have room so she left her there all by herself. This is not how you treat people the Moose Lodge is supposed to be about helping others especially elderly and that is not what happened that day. It has been 3 days since this took place I have left several phone calls requesting to speak with administrator Mike Rael and he has not called me back. I am very sad that this happened to my mother she has done so much for the Moose Lodge and helped and volunteered many hours.. this is a very sad situation.

BY ROSE TRACY

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9:14 pm EST

Moose International moose lodge 796 very bad business check books

The manager is a drunk.The manager is very sickly. Its his girlfriend that tends bar daytime. The daytime female bartender with curly hair yells at customers throws beer bottles at trash. Lot people have left because these 2 . They will not return untill they are gone .They had karaoke and people stopped going to it they hired tall guy dirty and always late we come to sing not hour and half after supposed to start. Had good kj he not there much now . Lady in kitchen always drinking wine!. Kit not that clean … the tall guy is good bartender and the nite time older lady is good.They have people on board idiots cause no one else will do it. My husband and i stop going we miss it was great !always run into some old customers get bad stories about manager and daytime lady bartender mgr wife .I would like to remain anonymous . On karaoke nite they have 4-5 peeps now compared to full house .Please give us back our fav place !also children singing at nite in bar at karaoke

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Patricia Chantelle
, US
Feb 04, 2020 9:28 am EST

Last December 17, as I was volunteering for your organization, I was standing in the pool room leaning against it, when Freed Burroughs Came in and rubbed his groin area against my hand which was on the pool table. I froze and did not say anything. I walked away. 15 minutes later, as I was getting items out of the cold room, I was squatting down on my knees looking for an item, when he approached me again .This time he turned his body towards me and rubbed his groin area on my shoulder which was facing him. Again I froze. I did not know what to say and was in shock.
I never reported this, and I never even told my boyfriend for a month but I never went back. Finally, I told my boyfriend about the incident, and he insisted that I go back and report it to Roxy, which I did on January 30.
I am a member of your organization and have enjoyed volunteering there, but I cannot continue there if this person stays . I feel totally disrespected and don't want this to happen to others. There is no doubt in my mind that both of these incidents were what they are, sexual-harassment and that he fully intended to do them. Thank you for your attention.

Sincerely, patricia Winstead .

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Patricia Chantelle
, US
Feb 04, 2020 9:26 am EST

Last December 17, as I was volunteering for your organization, I was standing in the pool room leaning against it, when Fred Burroughs Administrator from Came in and rubbed his groin area against my hand which was on the pool table. I froze and did not say anything. I walked away. 15 minutes later, as I was getting items out of the cold room, I was squatting down on my knees looking for an item, when he approached me again .This time he turned his body towards me and rubbed his groin area on my shoulder which was facing him. Again I froze. I did not know what to say and was in shock.
I never reported this, and I never even told my boyfriend for a month but I never went back. Finally, I told my boyfriend about the incident, and he insisted that I go back and report it to Roxy, which I did on January 30.
I am a member of your organization and have enjoyed volunteering there, but I cannot continue there if this person stays . I feel totally disrespected and don't want this to happen to others. There is no doubt in my mind that both of these incidents were what they are, sexual-harassment and that he fully intended to do them. Thank you for your attention.

Sincerely, patricia Winstead

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WindofChange
, US
Jan 25, 2019 4:59 am EST
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Contact the Police and file a complaint it is illegal to have children in the Bar area., Law enforcement will force changes from the top. Also get everyone together and file a motion to dismiss some of your Leadership through votes. Be proactive dont take this

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12:31 pm EDT
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Moose International fired for voicing my opinion on the governor, board, and social quarters manager drinking during board meetings and big events.

Recently we had a big wedding at the moose lodge 875 in Mitchell SD and we had over 10 volunteers including officers and governor and our social quarters manager. Every one of them was drinking alcohol while volunteering for free . The board members drink at every board meeting they hold although the woman of the moose are not allowed to.
We had 400 ppl at this wedding and not one officer of the lodge was sober or not drinking. It is common practice for volunteers to get to drink for free in the social quarters when volunteering. When I confronted the social quarters manager and the board was told by another employee that I printed out the bylaws and was going to report it at last nights meeting they called me this morning over speaker phone and terminated my employment. Mary Flowers. [protected] is my phone number

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WindofChange
, US
Jan 25, 2019 4:55 am EST
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Contact Attorneys that specialize in workforce related issues and file lawsuits. The only help must come from outside (never inside the Lodge)

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Contact Moose International customer service

Phone number

+1 (630) 906-3658

Website

www.mooseintl.org

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