The complaint has been investigated and
resolved to the customer's satisfactionResolved Money Warehouse — Fraud and scam
resolved to the customer's satisfaction
On February 2nd of this Year, I was approached by a [Money Warehouse, Inc] and offered a good deal for refinancing my property. I explained to him my situation and I was told that this will be the easiest transaction he's ever done, based on my impeccable credit history and credit score. He assured me that we could close in 7 days.
As I expected he started to add few more days for that and another few for this.
When I told him that I'll be out of the country for 10 dais, I was told that everything is alright and when I let him know that I was back we will close, but not before he made me pay an appraisal company $1, 200.00 with the written promise, that I'll be reimbursed for it at closing.
When I called him upon my return from Europe, he told me that we cannot close at the rate he promised me, so I asked to talk with the branch manager.
After two weeks of not returning my calls, he told me there's nothing they can do, but if I want to accept the new rate I can have my loan closed in few days.
I called him back the same day (Friday) and he told me he's going to call me on Monday if he needs any more paperwork.
After not hearing from him for two weeks, I called again and he told me it will be yet another higher rate.
After threatening him with Internet embarrassment for the company, I received a letter from the Executive VP of the company, asking me to call her and explain to her the situation. I did that and dent her the written documentation to my claim.
Few days later, the President of the company called me to explain that this is the procedure, abut he'll try to get me loan anyway.
Few days later he called me to offer me a closing at yet a higher cost, thus avoiding closing again. I believe that they have to suffer the loss of the appraisal fee, because I wanted to secure the loan in good faith and they kept changing the rate and wasted three months of my time in which I could not inquire about another possible deal with another company.