Money Network Financial / EverywherePaycard.com
reviews and complaints

Hello, I am only a minor and my card was placed on hold without my knowledge or consent. I do not want the upgrade or to send in personal identity documents. I just want to use my card and money that I worked hard for. Once I get my [censored] back im moving to an actual debit card that isn't a scam. This is absolutely ridiculous. So I have to wait to send in my social security? If they scam me out of my $1, 500 i'm sueing the [censored] out of them

I've been a customer of Money Network ADP for more than 10 years. I've been please due to early payroll deposits, however, my wallet was stolen and transactions has been made on my account? I called and reported it immediately. New bank card was submitted and I file a dispute and submitted in everything that I was asked of. $587.31 was the amount, and I was denied my dispute. I Was told to file and appeal to reopen, I did that, still, no updates information or refund back on my account. I have an attorney that has reached out as well, no reply. We kept being told that the dispute department has received all documents and we need to continue to call back 3-5 business days. This has been since February 2021. Totally unacceptable. I'm a single mother with a child that has diabetes. I need my money back. It's been hard and this delay that I've gotten shouldn't be allowed.

Money Network abruptly placed a hold on my account for a reason I'm not clear on and will not help me with getting it back up and going. I was told to show receipts for specific transactions made using the debit card, which I did, but this resulted in nothing. I have not been able to get help from the customer service representative for over a week but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used Money Network quite frequently. This account is used to pay my bills so I need the hold removed immediately.

My Money Network debit card cannot be used because their is a hold on my account. I was told on the phone to provide a receipt of specific transactions from the month of January 2021 and to email those receipts to a website, which I did. The hold on my account has been in place for 8 days now and I have no idea when its going to be released. I pay my bills and rent of this account so I need to have this resolved fast.

I posted earlier about my card being on hold and trying to get them to unlock it for the past 7 days.
Update - I called them this morning and was told i'm deceased! Wtf!
Now I have no card no money and was told being mailed a check. In 7 to 10 days!
Anyone using an exceed card by money network beware!
I guess i'm a deadman typing this?
How about a kiss money network while you're screwing me!

My weekly payroll load was deposited into my account at 1230 am tues at 119am some unauthorized user wrote themselves a transcheck for 350 basically taking my whole pay for the week. I noticed immediately and called customer scam I mean service and told them about it and they apologized and promised to refund the whole amount and send a new card out asap. Well less than 24 hours later I got a new card but still no money back. I called again and explained the problem again. Only this time I was told oh, no we aren't giving the money back until you fill out a form, mail it back, wait at least but not limited to 45 business days for them to investigate whether or not I should get my money back. Are you kidding me? That's how there security works they let anybody over seas just wire themselves money out of your account and then decide if they want to refund it back. I recorded the phone conversation that said they will refund it and im contacting the state attorney general to file a complaint about money network and its crooks for employees who prey on people. What a joke this company is. I will write a negative review every day until I get my money back.

On 03/14/2020 i contacted your company at [protected] for verification of the check #[protected]-1 . The information of the check provided matched with your automated system, then on 03/17/2020 this item was returned to us as unpaid refer to maker. Since that day ive tried to contact you're company with fax that you guys provide on you're automated line and its disconnected by mail and certified mail . If anyone can please contact me at [protected] Monica at express check cashing or cell [protected]

April 27th, 2020 three unauthorized transaction totaling $457.31 Posted to my account. Today is June 8th and I still don't have my money. The first dispute was denied citing "conflicting information". I filed an appeal. Meanwhile I contacted the payee company (PayPal) and they agreed the transactions were fraudulent and agreed to give me my money back. I immediately contacted MN to cancel the appeal but they did not cancel. So they started another investigation which over-rode the refund. MN customer service is a joke. They told me the cancellation of the dispute was sent to PayPal on the 28th of May, then on May 3rd they said they sent it on that day, which in fact was not sent until today 6-8-20. They have lied to me at other times and I was told to "shut-up" and hung up on by one CSR.
I was not notified of the transactions as per my settings on their mobile app and only found out because I did get my daily balance notification at 6:45am the morning my money was taken. I called immediately to shut down my card which by the way was in my wallet at the time.
So now it has been a month and a half and no one at MN seems to care. Their dispute department must be locked up under a mountain somewhere because no one, not even supervisors can contact them to find out anything about what is going on.
So over the time since this fiasco started I have had to call them at least twice a week, repeat the whole story over and over again, spoken to two different supervisors, been told to shut-up, yelled at and hung up on. Oh and told again and again to WAIT. I should not have to wait for them to give me back what they allowed to be stolen from my account. And every time they tell me to wait just gives them more time to screw this whole thing up again. It was and is not my fault that money was taken. And it is not my fault they lied and told me things had been done that hadn't, but yet I am the one that is out $457.31. The incompetence of this companies customer service is incomprehensible to me. The dispute department is unreachable by the consumer, they can't make outgoing phone calls, they can't cancel an appeal even though they say they have (3 different times). They lie and tell you you have to wait longer for them to fix THEIR mistakes. When I do get my money back, and I will get my money back, I am cancelling my direct deposit and reporting them to the better business bureau. I am also writing letters to every one involved ie: MN executives, ADP executives and Metabank executives. I have never in my life had to deal with such unprofessional, rude and incompetent people as they have employed at Money Network.

On the 16th of March 2020, someone logged into my "mypay" account and changed my Navy Federal direct deposit account details to a strange prepaid card account details we traced to Money Network bank in Atlanta, GA, routed through Meta Bank. As a result of this I didn't receive my end of month pay for March, 2020.
I and my 1SG took up the matter with our finance office here in Afghanistan but we we're referred to DFAS. We got in touch with DFAS and they referred us again to MyPay. When we got in touch with MyPay, they referred us to our finance office again. So we've been in this loop since the 1st of April to date.
Money Network bank is refusing to refund the amount deposited in the account, or even share details of the account and the account holder, stating that I don't have an account with them and I need to file a police report.
I've sent in the police report I got from the Military Police Office here to the email address they gave me but I still haven't heard back from Money Network up till now. So up till now I haven't seen any positive development towards getting my money back from Money Network, which is why I'm filing this complaint and kindly requesting an investigation into this case.

I have called a number of 20 times today due to my card being on hold after maternity leave and now I can't access my money at all. I work with the same company who has issued me the money network card and my card should not be on hold for any reason. This is ridiculous, no one answers and Im on hold on a average of 30- to an hour long. I have baby stuff I have to buy and can not access my money. With this whole corona situation going on this is beyond unbelievable.

A pending amount of $43.55 for FS enquiry pte Ltd I don't know what this even is and would like it refunded and cancelled immediately. I will put a stop to unauthorized purchases including no online buying if I must. I need this money it was an unidentified purchase. I did not agree to have this amount taken from my account

So today March 25th 2020 I have three charges on my account one being $300 which I did not have in my account and I did not authorize I can't get ahold of anybody ever customer service I want to lock my account as quickly as possible but I can't get ahold of anybody to do so and the app and go on the website online won't let me

Money network has withheld my money from me since December 24 of 2019 and through numerous calls they told me I can't use my money my account had been dormant for to long and had been locked due to money being put in it and I have been calling for two months to close my account and have been told multiple times it was being sent and I have been waiting since January.

I used my money network card as a debit, but there system flags it as a credit card, when booking hotel rooms for my job...This is how there able to deduct from your account for no apparent reason...Instead of using it as a debit on there end as well...Im owed money from them months ago, that they refused to refund me...for booking rooms...Why is this company still in business after all these complaints about them are over 2, 000 for people...

My ADP card expires on February 2020. So I called the company in January and ask if a new card will automatically be sent to me. The customer service rep told me no. So I then told her to send me a new card. Two weeks later i get a new card. I activated my new card. When I tried using my card I was told that my card was reported stolen. I never reported this card to be stolen. I called customer service and I was told they mailed a wrong card . This is so inconvenient. I have to wait another two weeks to get a new card. This is just ridiculous. I am so done with this company.

There has been no reverse charges placed on my account. 01/17/20, and 01/19/2020 in the amount of 75.00 owed back to my account. Please reverse these two days for the 75.00. On each day 75.00 should placed back on my bank card. It has already been over the stated time that the money would be placed back on my account.

From: Michele Shipp
To: Customer Service

On September 29th 2019 upon reviewing my account activity I became aware of 2 fraudulent purchases in the amount of $436.33 that were made on 5th of August 2019.
I called customer service to report unauthorized use fraudulent purchases on my debit card.
The customer service rep canceled my account and would be mailed new card.
However I was informed nothing more can be done untill I fill out and submit Dispute Forms which would be mailed to me. The Dispute Department would then Investigate my claim and I would be notified within 14 days.

And it begins...
I received my replacement card and the Dispute Forms within a week. I filled out the forms and
I provided them with the email eBay sent me that stated the purchases made on my bank card were unauthorized and fraudulent as a result of my ebay account being hacked an AccountTakeOver.
I filed a police report
I filed an identity theft report with the FTC Federal Trade Commission
I informed them that the name used(else garcia)on the purches does not match the name on my card and what they have on file Elsa Garcia) however the billing address was.

I called customer service to confirm they receive my email and they were unable had no way to check if they had received my email.
I was told to call back in 14 days for a decision. I told them that I want to confirm they have received the Dispute Forms and documents.

I asked them to be transferred to the Dispute Department and apparently the dispute department does not take customer calls. So I requested them to contact the Dispute Department to confirm if they received my forms... whether they did or not I don't know... but was told that dispute Department had received my documents.

I initially I was told I would be notified within 14 days. 3 weeks later nothing ...so I called again...
I was informed my claim was denied and i should be receiving a letter from the Dispute Department.
I received the denial letter that states...

Based on the results of this investigation your claim has been denied due to the merchant providing documentation showing the transaction was valid. (the only thing valid as that there was enough money in my account for the purchases)
You have the right to request copies of the documents that we relied on in making are determination. (I'VE Requested said documents 7 times and they have failed to provide them to me)
We consider this claim resolved and your case has been closed.
They didn't not take into account the documents I provided them with... unbelievable...

I filed and appeal verbally and via email and once again I'm given the runaround.
I called I don't know how many times just to confirm the status of my appeal and each and every time I was told something different. At one point I was told that there is no record of me filing a dispute there's no record of me filing an appeal...which left me speechless I said Thank you and hung up.

I called again and asked for a copies transcripts copies of their entry log with notes record the times I've called...
They were unable to generator provide me with such report so I was verbally given that information which confirmed the fact that yes I filed a claim I filed a dispute it was denied at file an appeal and it was denied.

My appeal was denied... it's been over a month and I have not received a letter from the Dispute Department.

The worst experience ever...

I'm at a stand still...time to regroup...
It's no longer about my loss of $436.33...
This isn't over...

I filed an dispute back in August and havnt recieved my money back are an response. I am now been told its pass time and there is nothing they can do . I HAVE CALLED SEVERAL.TIMES REGARDING MY CASE AND ALL THEY CAN TELL ME IS WAS THE CASE WAS STILL OPEN BUT NOW ITS CLOSE AND I HAVNT HEARD FROM NO ONE. I am canceling my card and stopping direct deposit. I can't believe how u all handle this I am very disappointed..

My card was stolen Friday December 13th, 2019. There were charges made that I need reversed back into my account immediately. My information is as follows:
Name: Aldric Lodge
Phone #: [protected]
Address: 1721 Martin Luther King Dr.
Rocky Mount, NC 27801
Card#: [protected]
Transactions disputing: $226.80-Footlocker, $28.25-Exxon Mobile, $32.95-unknown, $15.51- Circle K.
Reason: None of these purchases were made nor were they authorized by me. I just need my money returned and the person responsible for these charges procecuted

I got my paycheck deposited onto my card like I have several times over the last few years and I go to check my balance and it sends me to customer service and they say my card has a hold and I have to verify my identity. So you mean to tell me 3 different people none of whom spoke English could tell me why but yet you want me to fax my private information to a number your giving me over the phone. But I still do this and yet I still do not have a release of my funds. I will be contacting my attorney first thing this morning considering your holding my paycheck and will not be using money Network ever again.