Mondo
reviews and complaints

On 22/02/2022 Mondo phoned me regarding upgrading my two MTN Contracts which were about to expire. I upgraded both. BUT them I got billed for a ridiculous amount and when I finally got my invoice, I discover that I am now paying for 3 contracts. The old contract on [protected] as well as the new contract on [protected]. I phoned MTN and they told me since MONDO did the upgrade, they must rectify it. But it seems that the agents can not understand what is wrong. I have only two contracts on [protected] and [protected] but I am paying FOR THREE. The old contract on [protected] WAS NEVER CANCELLED!. I need it to be cancelled so that I am only paying for the two new upgraded contracts. I have sent several e-mails and phoned regarding this with no positive outcome

Good day!

The above order refers. Kindly be advised that on the 14th of March 2022, I had spoken to a Mondo consultant with regards to the cellphone device provided to me which was incorrect in terms of what was offered to me by your sales agent. Since Mondo was unable to change the device it was suggested this contract be cancelled an another sales agent will contact me for a new contract. This contract was cancelled and the device was returned on the 16 March 2022. Kindly be advised that I am being currently being charged for a contract that was supposed to be cancelled and cellphone device which I do not possess, by Mondo/Telkom. Its 17 workings days that have past yet Mondo has not managed to resolve this matter. On the 11 April 2022 I received my Telkom statement and noticed this contract was not cancelled. I communicated with Telkom and the agent stated that Mondo had not sent them any letter of cancellation. I as a client I had to inform Mondo of doing their job. on the 16th confirmation of upliftment of device was confirmed yet as a client following protocol Mondo is unable to execute their functions. I am dissatisfied with the poor and unprofessional service carried by Mondo and wont ever deal with Mondo again.

Your kind attention and feedback is highly appreciated.

Dissatisfied and unhappy client

I have been trying to resolve an issue which revolves around the MTN Fixed Line LTE home package since the 08th Feb 2022 but to no avail.

I was sold the above package by a Mondo Agent who informed me that it was a 30 day trial and after the trial, I could make a decision on whether I would be keeping the modem and deal.

The modem I received was not as was indicated in that it had no battery back-up (which was one of the selling points of the deal) and could not be configured, even though I was successfully Rica'd by MTN.

After the help of a technician, the system was up and running on the 21st Feb 2022. I contacted Mondo MTN on the 28th Feb to inform them that the system was working, however, the speed was insufficient for my purpose. My proposal was to please provide me with an upgraded speed. The agent who took my call then told me that I only had ten days for the trial and since this time had lapsed, I could only qualify for a speed upgrade after three months.

I informed her that this was not correct since I was sold the deal on a 1 month free trial and even if it was 10 days, I was only able to access the system since the 21st Feb, meaning that I was still within the 10 day trial. She informed me that the 10 days started from the 08th Feb (even though I had no service until the 21st Feb). I then asked her about the voice recordings and she asked me if I wanted to lodge a dispute, which I agreed to. She further informed me that the dispute lead time is 5 working days and that I should call back on the 07th March 2022 for a resolution.

When I called back on the 07th March, I was informed that MTN systems were down and that I should call back later. I then called back on the 09th March and was referred to the Mondo Telkom agent who informed me that the MTN systems were still down.

I finally called on the 15 March and was assisted by an agent from Mondo MTN who informed me that the dispute had not been resolved and that the voice recording was not submitted either.

I told her what I intended doing and she advised me that she shall escalate the matter to her superior who would call me back on progress with my query.

Suffice to say, I received no call back nor feedback on my query and attempted to call the Mondo Call centre on the 08 April, only to be informed by the Mondo Telkom agent that the Mondo MTN system was down yet again and that no-one could assist me with my query.

And to add to the matter, Mondo has now debited my account for the LTE fixed line system despite the query being outstanding. I am of the firm opinion that this company is ignorant of customer service, especially with a customer who was willing to continue with the contract, albeit on a higher package.

I did an online application and was contacted by a sales agent by the name of Sasha Lee. I requested a galaxy s22 on a package which was quoted at R719 pm over 24 month period. The agent further confirmed my package and this verifiable with call recording. Its been 7 days, I tried getting hold of the agent who has given me an incorrect number on which to get hold of her on, further to this I called the call centre and to my surprise find the following. My upgrade was not done, the agent opened a new line and put me on a 36 month package. I now have my existing package and another package for 36 months. Do not deal with this company as they deal fraudulently, even though calls are recorded for these purposes it does not seem to deter them from acting fraudulently. I have instructed them to cancel the line and am awaiting confirmation via email.

I orderd for a telkom mobile and i was given an old phone . The battery didnt last and when i log a complain i was told my complain is invalid.

Yello,

Your device delivery status for the order# 1-[protected] is updated to Hard Reserve on [protected]:48:35.000+02:00

Thank You

I ordered my laptop on 13 of Jan 2022

I still have not received it What the Hell is going on

MONDO is a fraud and advertised stock they did not have

I was approved a contract phone on the 24 March 2022 told that it will be delivered to me within 7working days. Which I'm still waiting even today. When I track my delivery it says my ID number does not exist. When I try to place another contract it says I already have one with MTN. What kind of a scam r u guys. Please help by delivering what I odered or completely cancell the contract I will go straight to MTN. Co update or phone call or even a simple communication from Mondo. Please cancell the contract with my name

25/03/2022 - started at 13:15 receiving sms's from MTN regarding a contract I did not apply for

I called the call centre on 135 for MTN and was referred to contract line which was no help then was told she will transfer me to online applications for Mondo as someone fraudulently opened up a contact on my number but the call was cut off. Called the number that I was given [protected]/[protected] – pressed option 2 for MTN was told I was through to Telkom and to go call the correct department, called back again and was rudely spoken to by Shaun and told the systems are offline you either give us your details to call you back after 2 or what so no one calls back, that’s the level of [censored] service Mondo gives to clients. I called back again to MTN at 14:32 , same story , transferred to Mondo, get rudely spoken to by Shaun again this time he says it wasn't then get told even though you press option 2 for MTN it goes to telkom, he then transfers me to another rude lady and tells me to go back to MTN.

I upgraded online and double checked on the conversation that it must be an upgrade on my line. I am now paying for 2 SKY contracts and I cannot get hold of anyone since end Jan. The tip of the iceberg is that the reply I received today - sorry you are out of your cooling off period! I DIDNT REQUEST A NEW LINE ! RE: FW: Number Due Upgrade [protected] Reference 1/[protected] [#RCO200515]

All MTN consultants shy away from assisting and Says sorry MONDO deceiving that is a franchise and affiliated with MTN should take some responsibility ! It’s a lot of money and. Want this sorted !

What is it with your service coz I never apply for anything with you guys but now am receiving messages that they will be deduction on my acc for MONDO MTN that I dnt even know about, worse part is that I dnt even remember having a MTN Sim card or anything related with MTN, so plz sort your problem coz I dnt wanna be part of your scams or frauds. Thank you

Hi i have put through an appliciation and received a call i processed evertything with an agent called Leah after the call i received an order number (1-[protected]) she told me everything is fine and i dont Have to pay anything only the activation fee of R150 on the 1/4/2022 and by then i would have the phone i applied for which was the Nova 8I i then received an sms stating to pay an up front payment im trying to track my order im unable to do so its saying not found the contact policy i received is only regarding a funeral policy the contract was for R389 i gave my acc number for a debi check

this seems to be a scam if i dont receive a call by hakf 3 today on [protected] i will be reporting this

just a bunch of liars total scammers

I am trying to upgrade my contract with MTN but they say that there is an order pending since December 2021 with Mondo that I know nothing about as I have always dealt directly with MTN. Please remove this so called order so that I can Upgrade

hi

kindly assist me, a sales agent called me 1/12/2019 selling their product.

i was interested to the deal which i had to pay R100 monthly . but when they deducted on my account the amount was not what we agreed on.

i called i explained my problem but no one helped . the money that they say i owe them is less then a R1000 but it is affecting my credit score as i am viewed as a person who failed to pay .

i have called countless times hoping to get assistance.

Hi there Mondo team.

I have 2 MTN contract from you guys, it the sim cards and 2 phones.

I have made a couple of complaints about the the issue and been to multiple stores to try and get the problem resolved but nothing.

It's been since last year September and still nothing on both the sim cards we can make phone calls and send sms messages but we can't receive calls and sms messages on the phones.

When we change the sim cards the phone works perfectly.

I'm currently using an other MTN sim card just to be able to communicate.

Please find it in your good heart to help me solve this problem or to cancel or change the sim cards if possible.

MY ID : [protected]

And email :

[protected]@gmail.com

Disgusted, extremely disgusted... My problem started when a salesman by the name naresh, or vanesh (speaks very softly) sold me a mecer guru touch screen with false pretenses. The parcel arrived (only when I opened the tablet, I could see that it is not 128 gig as per the salesman (telephonically) it was 64 gig... Tried to cancel, - with a lot of emails -, phone calls. - visiting the mtn branch at vredenburg, - returning the instrument, receiving plenty reference numbers -... Time after time... It is now since 17th november 2021 today - 3rd of february 2022 still not prove of cancellation.. -. Debit orders going off my account unlawfully.. - I have names: levania, thyra naidoo, sam, vossie, chante, 31st january 2022 (chante informed me that somebody submitted the cancellation the wrong way... Thus the delay. - every time I receive a promise that I will receive an email and sms with confirmation... And then 48hours nothing, - then phone calls again, to no avail... How is this possible to run a business like this?... - the cost of phone calls, leaving messages, - nobody comes back... Emails, hours and hours of frustration... Excuses being offline... I need to solve this problem... I need my refund of 3 deductions r1200 plus. Moneys duducted from my account after cancellation.. Unlawful.

Mecer guru x360 last reference number 177147 rco /

I got a data SIM which did not work so I cancelled the contract but the next months money was still deducted from my account. I have been sending emails trying to get back the money they deducted but still nothing, this has been going on for months. And then they still send me messages that my account is an arrears. Really what account, it was cancelled because of the SIM not working.

Mondo (Rewardsco) sent me a MTN data sim card in January 2021 and more than a year later, I've not heard from Mondo again and now they handed me over to a debt collector for a data sim card that doesn't work and I never used. How does this organisation make customers liable for a product that doesnt even work? Ridiculous service and a call centre that charges you airtime and can't even assist you

I received an sms stating that my cellphone contract fees are R710 and that is not the amount agreed upon

Could someone please tell me if I approved or not...

I applied for a MTN laptop a month ago and was told I was approved and after 48 hours the courier would contact I have heard nothing back ever since I have no laptop I have not heard back from Mondo and when I check on the tracking site it tells me they cannot find my application. I gave my banking details and everything seriously what is going on

I ordered phones from mondo on the 10 of December the 23 of Dec the admin fee was deducted waited till the 19 of Jan for the Phones to be delivered since then I am waiting for the Sim cards to be activated phoned today they told me 2 hours I am still waiting my airtime is being used what more must I do my friend can't use the phone as the Sim is not active