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1.4 98 Reviews

Mondelez Global Complaints Summary

10 Resolved
88 Unresolved
Our verdict: With Mondelez Global's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Mondelez Global reviews & complaints 98

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4:11 am EDT
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Mondelez Global toblerone 100g

Good day,

I would like to bring the following incident under your attention. I am not satisfied with the quality of the product (Toblerone 100g bar). I assume it is as a result of chocolate bloom. As it is currently winter, the storage of the product was not altered by me. Please see photos attached. Bought at Checkers Mountain Mill Mall, Worcester, Western Cape, South Africa.

Looking forward to hearing from you.

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10:13 pm EDT

Mondelez Global ritz cracker sandwiches

Could not find recycling information for 1.35 oz wrappers. UPC Code is [protected]. Upper code: [protected]. I called Customer Service, and they could not provide recycle ♻️ number (1-7), type (PETE, PVC, PP, LDPE, HDPE, PS, etc.) or chemical name (polypropylene, cellophane, etc.) Please contact me with this information so I can properly recycle these wrappers.
Thank you.

PS: I SUGGEST including that information on the package, to facilitate recycling of your product wrappers and help improve the state of the world 🌎.

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12:47 am EDT

Mondelez Global teddy grahams

I opened a 1 oz bag of teddy grahams (Best by date of 12/17/2019. As soon as I opened the bag I noticed a strong glue or paint smell. At first I thought maybe it was just the sealant on the bag so I proceeded to eat one. It was so horrible and it burned my tongue and throat. I had to brush my teeth and by tongue then rinse my mouth out to get the taste out of my mouth. Something is terribly wrong with these products!

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11:44 am EDT

Mondelez Global saltine crackers

I just had one of these toxic crackers and instantly became sick. My head is pounding, my throat is sore and my tongue is numb. I still have the wrapped cracker sleeve here in my office and plan on taking it to the state lab to have tested. I have 3 other sleeves still in the box at home. I can't believe nothing has been done about this after reading the years of complaints. I will never buy a nabisco product again in my life. I am about to post my story as well as others from this site onto my social media.in other words... I am about to make a big deal out of this.

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Danielle Elizabeth Gray
, US
Apr 04, 2019 7:00 pm EDT

We just had an issue with these crackers 2 days after you posted this. Me, my mom and sister ate them in tomato soup and got food poisoning! We knew it wasn’t the milk since we used the same milk in other things and were fine. We debated between the tomato soup and the crackers and just couldn’t see the canned tomato soup causing that.

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10:05 am EDT

Mondelez Global premium saltine crackers

10/27/18 I opened a box at 2am. Woke up a little hungry. I smelled a strong order but didn't relate it to the crackers until I bit down on 2 they were soft (like very stall). Tasted awful, my tongue started burning I spit them out. My tongue and throat still feel weird. The box is making my kitchen smell. WTH.
date code: 20JUN18XKS311. Is that a sell by date?

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8:23 pm EDT
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Mondelez Global ginger snaps cookies

My complaint with Nabisco gingersnap cookies. I have in the past purchase many boxes of cookies before and they were very good. Unfortunately apparently the recipe has change the cookie is very hard in the middle smaller and flatter and don't have a good taste at all. My name isNancy Nelson my email
Is [protected]@yahoo.com Sometimes when things are already good people need to stop trying to make it better. I would love to get my money back

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1:01 pm EDT

Mondelez Global honey wheat ritz crackers

I opened a brand new box of honey wheat ritz and one of the sleeves of crackers is in crumbles. Not just a few broken crackers but basically like dust. I took a picture of this which I will submit. I buy a lot of Ritz crackers...my family loves them, but they are at times a little expensive and to find a sleeve basically destroyed is disheartening. I hope that I will receive some kind of coupon or reimbursement for this incident, thank you

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5:52 pm EDT
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Mondelez Global ritz crackers cheese sandwiches recall

I purchased the crackers on 7/13/2018. The whole package was eaten. Then I found out on the news in Memphis, Tn and on my niece timeline, (Facebook) that the crackers may be contaminated with salmonella, I need to know what I need to do as far as a refund, and compensation for my fear of salmonella. I no longer have my receipt, but I did receive a phone call from Kroger letting me know about purchase that I made. I'm also an employee for Kroger.

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4:11 pm EDT

Mondelez Global ritz crackers

My boyfriend bought the Ritz Cracker 10 Pack on Friday, May 25 at a Bi-Mart in Creswell, Oregon. Upon opening a package, we found peanut butter smeared all along the inside of the wrapper and on the sides of the crackers. We opened a few more packages (took pics and video if it helps) and they also had a stripe of peanut butter along the side of the crackers. My biggest concern is that peanut butter can be deadly to people with a severe peanut allergy, and the box does not say anything, anywhere about the fact that the crackers could come into contact with peanut butter. I believe it would be a responsible move, on the part of the Nabisco company, to include a warning on the box that they are processed in a facility that also handles peanuts or peanut butter, and that cross contamination such as my experience is possible.

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10:47 pm EST
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Mondelez Global nabisco original premium saltine crackers

Purchased box of Nabisco Original Premium Saltine crackers on 2/6/2018.
Product Code [protected]

We have eaten Nabisco Saltines for decades. We opened this box and the crackers were nothing like the real Original Premium Saltines. They very flat, not crumbly, no salt and tasted like cardboard. There was also an unusual odor coming from the box. We threw it out. I was afraid we might get ill. If Nabisco decided to replace the Original Saltines with a new cracker, they need to change the name of the cracker or notify the public of the new recipe.

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4:11 am EST

Mondelez Global kraft cheddar cheese product

What the hell has happened to kraft cheese since dairylea has taken over?
It is soft spongy, not the same taste, even when grilled,
I can tell you, it is not the same kraft cheese I have eaten and enjoyed for the past 40 plus years..
It seems the original recipe has been changed for what ever reason to change the company name also, I have noticed it as soon as the new product came into stores,
Bottom line, the new product is absoulute crap!

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hally1
, AU
Aug 21, 2018 2:40 am EDT

Could not agree more its terrible you cannot cut it, it just crumbles.
the recipe has certainly changed and now its Crap.

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Louby
Ulverstone, AU
Oct 03, 2019 12:43 am EDT
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Replying to comment of hally1

absolutely agreed, completely a different taste, it doesn't even cut properly it kind of sticks to the knife & breaks apart

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8:00 pm EST

Mondelez Global ritz crackers and ritz toasted chips

I grew up eating Ritz. Yum! Delicious taste. They are currently in my pantry at my house. Sorry to say that I will not be purchasing any Ritz products from here on out. we love them. WE eat them in our soup, with cheese, as a snack. They are tasty. They also contain High Fructose Corn Syrup. Why? Do you really need to add that to make this cracker. Well, I am grown and educated now and realize the harmful effects of High Fructose Corn Syrup. Stop adding this ingredient and we will once again purchase your product. Until then, so long my Ritz!

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Jan Major
, US
Sep 30, 2018 1:10 pm EDT
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Your Ritz Toasted Chip crackers are so salty I can no longer eat them. I have had several of my family and friends try them and they also say the same! There must be 3 times more salt than they used to be. This was my favorite Snack.
My family usually ate several bags a week. Notice the sales going down? They sure will. Please fix this. I am already looking for another Cracker for my snacks.

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kenneth robert hall
, US
Jun 21, 2018 9:30 pm EDT

i grew upon these cracersbut i have purchased10 boxes of these cracker were all in piece i read that needed to do correcton my note or you would not read where say do correction you havve been a where and you still dont fix this is a sensless leter so iwill need no futer omment i will just tell people how bad they and get them to do it also i want no uther dealings with

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kenneth robert hall
, US
Jun 21, 2018 9:23 pm EDT

i also grw up on these crakerr but ihave purshed 10 boxes the are cracker an full of pieces what are you doing about this on going problem thank you reading my note i surley hope it can be fixoterwise my family wil start buying different ones thank for reading my note hopely you will make attempt in fixing thi thank you judith hal 21 julia ave flornce kentucky my number is [protected]

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pobarjenkins
Minneapolis, US
Feb 03, 2017 7:21 am EST
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High fructose corn syrup is pretty common in snacks. It is a cheap additive that easily sweetens a product. It appears that this has been part of the ingredients for a long time. Your departure will not impact them.

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6:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mondelez Global toxic tasting original premium crackers

I'm having the same complaint only my crackers are dated 17MAR 16 AH1 02 with the same bar code number of [protected] 8. I feel like these are the cause of my diarrhea and cramps. Waiting to contact the company when they open.

My husband tried eating some a few days before Christmas and said they were bad, thought we had bought expired crackers and tossed them in the trash. I opened a bag on 12/27/16 and thought it was maybe the tuna until I took a bite of the cracker. I spit it out IMMEDIATELY and tossed the rest to my chickens.

If you have any questions, please contact me.

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Resolved

I called and talked with a representative and they are compensating me to my satisfaction.

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11:42 am EST

Mondelez Global zesta saltine crackers

The Crackers had a strong smell through the box, so we through them away. Don't have the exact date when we got them But it's been within the last two months. it's like we got them in January and went to use them in February, and they smelled so bad we just through them away.. the next time we went shopping we got crispy saltine craclers. my wife like zesta but the way they smelled we haven't bought any since.

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8:09 pm EST
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Mondelez Global - chips ahoy - burnt products being sold

I am so disappointed in this company. They used to make the best cookies & we have been buying them for as long as I can remember & I'm now in my 40's. I have a child that is a very picky eater with a documented disability & these are the only cookies that she will eat. We used to buy at least 2 to 3 packages of these a week at $3 per pack. Now when we buy...

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1:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Mondelez Global - Ginger snaps

I have been purchasing ginger snaps for many years, today(9/22/15) and the packaging had changed. I compared the new cookies to my older package which I still had a few left in the box. I color is very different about 3 shades lighter, and when I tasted the I could not even taste the ginger, the new ones are almost tasteless. I have a scan attached showing the new and old cookie together.

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12:23 pm EDT

Mondelez Global selling worsening & stale chocolate in new packing & with new mfg & exp date

Yesterday I Buy 1 Pack Of Cadbury Celebrations -153 Grams,
Pack No [protected] from local stores & today when I will Opened Then I found all Chocolate Was Worsening & Stale, So First I Need To Inform Mondelez India Foods Private Limited (Formerly Cadbury India Ltd.) As per Rules Of Indian Govt. Act, After it If I not found any Satisfactory Reply within 24 hours Then I will Goes to Food & Drug Dept. Because Mondelez India Foods Private Limited (Formerly Cadbury India Ltd.) Company Play with Our Health.
I need to say with sad that How we can keep Trust on Cadbury Brand ?

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1:39 pm EDT

Mondelez Global slow and unprofessional company

My sister bought Oreo cookies from the company Nabisco Food. She placed huge order, but the company sent 4 boxes of the cookies and provided the email after 2 weeks that the other type of cookies were sold out. My sister was furious, because they kept silence within all these weeks. She contacted them and asked to return money on time, but they again didn’t react fast.

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1:19 pm EDT

Mondelez Global we ordered different type of cookies, but got only one

We bought 20 boxes of cookies from Nabisco Biscuit Co. We told the seller that we needed different types of cookies, but this guy everything mixed and sent use only one type of the cookies. We called him and asked if he could change the boxes, but he replied that it would take 2 weeks approximately. We don’t have a lot of time and refused. We weren’t happy with such service at all.

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12:58 pm EST
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Mondelez Global original saltines are not original

Your Nibisco Crackers Original saltine, have been my favorite cracker, until you decided to change the original saltine from salt to seasalt and they are NOT original anymore, so stop the false advertising, as the original saltine crackers did not have seasalt, I know for a fact as I have one of your original boxes with the ingredients listed on it, and seasalt was not one of those ingredients. Every since you changed the ingredients, your Original (false claim) are not crisp, they are tough as though they are stale. I have noted several complaints that state, they think they are buying old product that has expired, which is not the case, it is your new seasalt and maybe other items you change, but regardless these are not Nibisco Crackers Original. If you want to sell the crackers with seasalt, then tell the public the truth on the box, but for us who really like the original salt and loved the crisp cracker, bring them back and stop trying to fool us. Did you think we would not tast the difference and you would just sneak the word Original with seasalt onto the box and you could fool the public. Shame on you. Keebler saltine crackers was never my first choice, but at present, they have a much better cracker than yours, because you decided to try and fool your consumer with this crap you are calling your original saltine cracker. As for me and my family, we will be buying Keebler saltine crackers, until you decide to really go back to the Oringinal Saltine Crackers. Thank you for hopefully listening, James Cheyne

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Reviewer62156
,
Sep 21, 2015 1:37 pm EDT

I have purchased 2 boxes of saltine crackers . And both boxes the crackers were broken in pieces I didn't have a cracker that didn't crumble when I took it out of pack .Always have bought this brand and now I am not happy with the brand .

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Contact Mondelez Global customer service

Phone numbers

+1 (855) 535-5648 +1 (855) 535-5666 More phone numbers

Website

www.mondelezinternational.com

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