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Momentum Coach Hire [MCH] / Momentum Hub
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2.7 19 Reviews

Momentum Coach Hire [MCH] / Momentum Hub Complaints Summary

8 Resolved
11 Unresolved
Our verdict: Dealing with Momentum Coach Hire [MCH] / Momentum Hub, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Momentum Coach Hire [MCH] / Momentum Hub reviews & complaints 19

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9:37 am EDT
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Momentum Coach Hire [MCH] / Momentum Hub booked 4x49 seats not double decks buses

my church have booked 4 coaches for a trip day to littlehampton bn17, and the only thing have torn up was two double decks buses, (i have requested and paid for coaches no buses) the buses they have arrived to the church address, one has not legally road worthy, and the other one the central heather, can bee switch off, on a hot day, impossible to travel on the bus in this condition, i have raised a complain to the company, duo to the service, was not what i have requested and paid for . a person called Paul come to the phone stating he was the transport manager, saying the buses are legal, and meat the safety road worthy, i have inspect the buses and non of the buses meat the safety road worthy .
the church have diced not travel on this buses, because they not offer any safety.
on monday 9 th june 2018, i have sent a email to the company MONOMENT HUB requesting the full refund, on the same day i have received a email stating they will respond in 28 days, again they broke the terms and conditions of contract, they respond 6 weeks late .and no refund has own to the church, according to the company.
this company is nothing more the immoral crooks, avoid this case is now in the hands off county court, they have staffed the church the amount off £2760.00

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4:29 am EDT
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Momentum Coach Hire [MCH] / Momentum Hub terrible service

Earlier this year we booked a number of coaches from a company called Jab Coach Hire who I now know to be trading under 2 different names Jab Coach Hire & Momentum Coach hire and I also now know that they are not actually a coach hire company they are a broker. We were taking groups of school children (primarily primary) to visit farms to pick fruit and vegetables and to learn about farming. Without exception, the drivers were either late and / or then did not know the best route to get to the destination. The worst occasion was when the coach was late and we had 45 children stood out on the street. We called the office and were told that the coach was 5 minutes away. After waiting another 20 minutes we called the office again who said that they were trying to contact the driver. We also got the drivers number. On calling the number it went straight to voicemail. We waited for 1.5 hours and no coach turned up and nobody could get hold of the driver. JAB said they had no other coaches they could send and as a result we had to cancel the trip. We emailed the office with our complaint and received an automated reply to say that they would respond within 28 days. We then called customer services requesting a refund and for another coach to be put on free of charge. The only offer they would make was that we would should pay for the replacement coach and get a refund for the one that did not turn up. Totally unacceptable service but it appears that they do not care. AVOID AT ALL COSTS - Momentum Coach Hire and JAB / JAB Coach Hire - DO NOT USE.

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10:50 am EDT

Momentum Coach Hire [MCH] / Momentum Hub ruined holiday for 51 people on a special tour to kent

Momentum Hub ruined our very special holiday in Kent this July 2017. 51 people were left stranded in their hotel for the duration of a 6 day trip, each day not knowing if a coach would turn up or not. No replacement, no communication with the group leader, no apology. This is the most appalling experience I and our group had to go through in the many years we have been travelling together. One would not expect this in the UK. Our whole itinerary was disrupted and we missed several of our planned visits. A lot of us suffered huge psychological stress and the whole group spirit was disrupted. We were forced to make last minute arrangements with Taxi companies and some had to use trains and hire private cars. All this at considerable additional cost. I would definitely not recommend this company to anyone.

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customer-2013
, US
Aug 07, 2017 9:03 am EDT

We had a horrendous experience with Momentum and I would strongly recommend everyone to avoid them. We hired two coaches for a tour we had across the UK and their horrible service ruined the whole experience for us as organisers but especially for the participants who were all young people coming from abroad. The coaches were arriving late at all times which was affecting the programme of the whole visit. One of the buses was so small that we couldn't fit and smelled really bad as the toilet inside had never been cleaned- this made our big journeys unbearable. The company was refusing to show me pictures despite the fact I was insisting and then the customer service never replied to our calls.
One day, one of the coaches was running extremely late and we were running behind the schedule and when I called the driver to find out where he is, he shouted at me that I should drive in this traffic to see how difficult it is! When he eventually arrived he asked to be bribed to do the journey we had already paid for because he was really annoyed by the traffic! Drivers also didn't know some of the routes and we almost missed a concert we were performing at one day. If you have a tight schedule or you are responsible for a group, please do not use Momentum coaches.

Is Momentum Coach Hire [MCH] / Momentum Hub legit?

Our verdict: Momentum Coach Hire [MCH] / Momentum Hub's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Momentum Coach Hire [MCH] / Momentum Hub's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Momentum Coach Hire [MCH] / Momentum Hub earns 68% level of Trustworthiness

Good Credibility Notice: Momentum Coach Hire [MCH] / Momentum Hub rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Momentum Coach Hire [MCH] / Momentum Hub. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Momentumcoachhire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Momentumcoachhire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Momentumcoachhire.com you are considering visiting, which is associated with Momentum Coach Hire [MCH] / Momentum Hub, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Momentum Coach Hire [MCH] / Momentum Hub have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • Momentumcoachhire.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The momentumcoachhire.com may offer a niche product or service that is only of interest to a smaller audience.
  • Momentum Coach Hire [MCH] / Momentum Hub protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Momentum Coach Hire [MCH] / Momentum Hub. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:18 am EST

Momentum Coach Hire [MCH] / Momentum Hub Appalling service

I booked this company for my wedding last month. They were very responsive until the point they received the payment. After that I struggled to get any clarification on queries despite numerous calls/emails. I repeatedly had to confirm the details, even up until 2 days before my wedding. Even though they said everything was fine, the service proved to be terrible. The driver ended up going in the wrong direction for 30 mins and had to be informed by some of our guests. This subsequently meant our wedding ceremony had to be delayed. Despite complaining over one month ago, and chasing up via a number of phone calls, and being promised a response within 28 days, and then within 2 weeks, I have not received any response. I would not use this company ever again.

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12:09 am EDT

Momentum Coach Hire [MCH] / Momentum Hub Coach Hire

I booked a coach from this company in good faith to take 50 young people to a competition that they'd worked very hard for over a 3 month period. Momentum coach hire were one and a half hours LATE and caused half our young people to miss their competition.
The lateness caused us all so much upset and distress and not to mention the financial costs which we had to make in refunds (over £1000).
Momentum coach hire couldn't care less about the harm that they had caused even though they had charged me £760 for the hire of the coach.
They took no responsibility and paid me the minimum compensation of £76. I am apauled that they are allowed to do this. They completely ruined our day

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7:22 am EDT
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Momentum Coach Hire [MCH] / Momentum Hub Changed additional money on day

I made a booking with Momentum Coach Hire for my wedding to pick up guest from the Church at 2pm to take to the reception.
The coach never turned up at the church, we had received a missed call from Momentum and when we rang the driver back he advised that he had been to the reception venue and was heading back to the depot as there was no-one there to pick up and insist that in order for him to come the church and pick up the 40 guests waiting we would have to ring head office and pay an additional £100. As there was guest waiting and it was my wedding day, my brother in-law sorted this out and paid the additional money. I have since contacted the customer services in order to obtain a refund in respect of this as my booking was clear to pick up from the church at 2pm, and they have advised that I will not receive a refund as the driver got to the church at 1:30 and waited until 2:10 and then went the reception thinking he had missed us. Considering we were all outside getting photos taken at this time, it is not possible.
Also the coach that turned up was not at all what we were expecting, it looked disgusting and dirty. A number of guests also commented on how rude the driver was.
If you are considering using this company I would strongly advise you not to. As was caused unneeded stress on my wedding day do to an error by Momentum.
ABSOLUTELY DISGUSTED WITH THE SERVICE AND ALSO RESPONSE AND ATTITUDE FROM THE CUSTOMER SERVICE MANAGER!

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americo neves
, GB
Sep 13, 2018 8:52 am EDT
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my church have booked 4 coaches of 49 seats each for a day trip to littlehampton bn17, on 08 th june, on the day, two double deck bus have torn up for the services, one of the buses the heather cant bee switch off so is constantly hot inside the bus, on a 34 degrees day .not acceptable this, the other one the emergency doors have been blocked by a metal bar across the doors, the front tiers also bold less the 1mm required by law, the top windscreen also broken and hold with a clear tape, the church refuses to take this buses on that trip duo to the poor maintenance, and not offering any safety to the tripe . i have spook to someone called paul, ( very arrogant person, ) also i have reported this two buses to the dvsa, the bottom line is they booked coaches and they send buses, in critical condition .
now they refuse to refund the money to the church stating no money own for refund .
PLEASE AVOID THIS CROOKS,
this case is now passed to the country court,
Photos they are available to anyone to see the buses have been sent

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3:09 pm EST
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Momentum Coach Hire [MCH] / Momentum Hub Diabolical Customer Service

I work in the group travel trade and have been booking coaches with Momentum for a few years. Never again!

We've had a few minor problems which are the result of the sales team not communicating with the operations team resulting in attempts to charge more than invoiced for things which should have been quoted up-front. This includes us going through the whole process of booking and confirming coaches (getting a quote, charging our client and confirming the booking, paying), only to find they want more money to cover driver accommodation or second drivers. Why didn't they include that in their quote?

However, that pales into insignificance when something actually goes wrong with a booking!

A client of ours recently had a problem when a coach driver made some very inappropriate comments to an underage teenage girl outside a school when arriving to pick up a school group.

This is clearly not Momentum's fault as a broker, it is an issue for the coach company who was contracted to deliver the booking to deal with.

To give them their due, Momentum did make every effort to assist. While the police were taking reports and teachers were going frantic, Momentum did try to find a replacement driver. When one couldn't be found in time they agreed by phone to compensate the group for having to book train tickets instead, which they had to do so they could start their long visit to London and not miss other booked and paid for activities.

Sounds great! We were all very pleased...that was until they refused to pay up, or to actually respond to the complaints when they came through!

Having taken place in July, it was late September when we actually got any form of response from Momentum's customer services department. Three months is a long time to respond to such a serious complaint!

To make matters worse, having booked an executive coach with air-con (it was hot in July 2013) they provided a standard coach with no air con. A shabby one at that.

The result - totally fobbed off, ignored dismissed as a nuisance, plus we're left with an angry client who is out of pocket and so they've lost future business for us too.

This company is very good at sales, not so good at delivering and if something does go wrong, totally diabolical at sorting it out or taking responsibility in any way.

There are better companies out there. Save yourself the hassle.

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11:11 am EDT
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Momentum Coach Hire [MCH] / Momentum Hub Appalling Service & the driver even swore at our wedding guest!

Booked a 49 seater coach for approximately 35 wedding guests to be picked up at Churchill Road, North Cheam (outside Fish & Chip Shop) at 12pm and taken to Pennyhill Park Hotel & Spa in Bagshot and then a return booked from Pennyhill Park to North Cheam at 1am on 05/04/2013.

We were advised to call at 4pm on the Friday to get the drivers name and telephone contact number which we did.

Our booking was for him to collect / meet our guests at the bottom of Churchill Road (outside the chip shop). This is a very large/main road which services the number 93 double decker bus route. But when the driver arrived he called to say he was at the top of the Hill/lost and could not come down. When one of my ushers said this was not acceptable as several of our guests could not walk to the top of the road, he did eventually come down to collect them but not without having to convince him first.

Two of our guests are very ill and need help to walk – both with mobility problems.

When the driver arrived at the wedding venue Pennyhill Park he refused to drive the coach down their driveway and made all of our guests get off at the main road, which is approximately a 10 minute walk from the hotel. He said the last time he dropped people off, it took him over 3 hours to get back out.
This is total rubbish, Pennyhill Park is the main hotel for the England Rugby team who reside there during the Nations. They have a double decker coach which is always parked in the car park.
It is a massive car park and you can easily drive a very large coach around the outside of the car park and back down the drive to get out of the driveway.

After forcing all of our guests to walk the 10 minute walk, it caused a great deal of worry and upset as this was not expected and we had reassured our guests that they would be driven down to where the car park is and dropped off at the coach drop off point which is a 30 second walk to reception.
We also had one of our guests with a small baby in a carry cot, who had to walk carrying the baby and all their belongings.

As we started to receive telephone calls from our very upset guests, it caused a great deal of unnecessary stress for us which I could have done without on my big day.

We had arranged for the coach to collect our guests at Pennyhill at 1am. And as the driver had already refused to drive down the driveway, we had to get a car out of the car park and get the concierge staff to drive the car to transport people back to the main road so that they could get back to the coach at the end of the evening.

When the guests arrived at the end of the road there was no sign of the coach and our guests waited until nearly 1.30am. All the time they were calling our mobiles to let us know the coach had not arrived.

Our niece called the driver and when it stopped ringing there was a very loud crackling noise on the telephone and she was not sure whether someone had answered. She hung up on the call, as she thought he might have been driving and didn’t want to cause him any problems with the telephone.
15 minutes later there was still no sign of the coach so she decided to give him another ring. This time he picked the telephone up and said 'Speak or F**K OFF!'

This is disgusting and we do not expect our guests to be spoken to in this way. They had now been standing for over 30/45 mins on the main road, with two people with disabilities and families with small children waiting.

We then discovered the coach company had decided to send us a different driver (which we was not informed about or given new contact details for) and this driver had driven down the drive of Pennyhill Park and was waiting tucked away in the large car park of the hotel.

The second driver was very helpful, and very apologetic for this complete mess up and misunderstanding. He could not believe the earlier driver refused to drive down the driveway. He confirmed there was plenty of room for the coach and there was no reason why the first driver had refused to do this.

We have since complained and all they have done is tried to offer us a £25 off voucher for our next booking - this is appalling and we will obviously never book with them again!

We tried to take it further and since doing so, they now either do not respond, send an email back saying we have already dealt with this and there is nothing else to add to the matter or inform us they operate a no name policy and will not provide us the details of their CEO.

Having researched a bit more into this company since this awful experience, it appears they tend to let most of their customers down.

Whatever you do, do not book with this company - you will regret it otherwise. This is a genuine review of their service from a genuine customer so if they give you the whole talk that the bad reviews on all these websites are from their competition, it is a load of rubbish - the reviews are genuine and this company should be shut down!

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PatJHarris
Newport, GB
Jul 17, 2013 6:56 am EDT
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I would be grateful if you would contact me on [protected] or email on buskuk@aol.com. Check our website www.busk-uk.co.uk. We are currently researching coach brokers, good and bad reviews.

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PatJHarris
Newport, GB
Jul 17, 2013 6:54 am EDT
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BUSK is researching coach brokers and would be interested in speaking with you please. I would be grateful if you would make contact with us on buskuk@aol.com or call [protected]. Please visit our website www.busk-uk.co.uk to check us out.

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5:16 am EDT
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Momentum Coach Hire [MCH] / Momentum Hub Terribke service

Booked a coach with this company for our wedding, coach was late, driver rude, emergency number useless, have tried to complain, but have got no where with the company, they don't respond to my phone calls or emails..

Please do not use this company, they are awful, my case is now with trading standards.

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3:07 pm EDT
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Momentum Coach Hire [MCH] / Momentum Hub Momentum Cuts My Wedding Short

Tried to spoil the best day of my life!

I booked a 70 seater coach which turned out to be an old double-decker bus, but it had room for everybody and drove from requested A to B.

The problem was that Momentum had the wrong booking time despite me informing them on multiple occasions.
So on my wedding day I was forced to ask my entire wedding party to leave the reception 45 minutes early or risk being left in the countryside.

No help from the emergency phone number and even less following on. Emails and phone calls later and I get platitudes the equivalent of Little Britain "computer says no". They do hope that I consider using them again though.

Be warned, if your booking goes wrong Momentum will do nothing to help you and not offer any recompense.

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Update by martysngc
May 22, 2013 3:04 pm EDT

I am not arguing or disagreeing with you, however my comments on this forum appear on UK search engines and will hopefully be of help to anybody around the world looking to hire a coach in the UK.

Apologies if you find this annoying.

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ENGLISH CHRIS
LONDON, GB
May 22, 2013 4:42 pm EDT
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Hello again,

If You feel that your complaint / comments on here might stop someone from another country dealing with the Coach Company in England / the U.K. that you posted your complaint about I now understand - although I feel this is a `stretch of the imagination`.

Chris

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ENGLISH CHRIS
LONDON, GB
May 19, 2013 3:40 pm EDT
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"Hello again",

As I am slightly irritated by your method of typing the words of your reply to Me - using spaces as if you are trying to `Spell it out to Me` - I am going to be blunt about this:

You and the other people who went to the extent of actually registering on this AMERICAN Complaints Board and then posting Complaints about either a BRITISH Company - or something that occurred in the U.K. have acted in a ridiculous manner.

It is utter STUPIDITY to have done this !

Unless the Company concerned trades in the U.S. what would these complaints achieve ?

N.B: I HAVE noticed that there are THOUSANDS of such Posts / Comments - it really makes Me laugh ! - and frustrates Me - the American / U.S. Members on here will think that We are all Idiots !

Just in case You are wondering what I am doing as a Member of this AMERICAN Complaints Board / Forum - I spend quite a lot of time in the USA and I have American Friends who have used the Complaints Board to Highlight Companies who have either acted in a Fraudulent manner or have provided very poor Customer Service after a legitimate complaint - these Friends told Me about the Complaints Board.

Although I could ask my Friends about their complaints during a Telephone call I don`t telephone them even as regularly as Weekly.

I was looking on here during last Week to see if there was any progress on their Posts / Complaints / Advice given when I noticed some complaints from British people - about either British Companies or circumstances that had occurred in the U.K.

I was prompted to comment / ask some of those people what I asked You.

Chris

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ENGLISH CHRIS
LONDON, GB
May 19, 2013 3:20 pm EDT
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The REASON why there are a number of complaints on here is that people keep making the same mistake that You made.

It really is NOT appropriate or helpful to You to post complaints about either a British Company - or something that occurred in the U.K. on this AMERICAN Complaints Board.

How do You think your complaint is going to help You or anyone on here ?

Chris

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ENGLISH CHRIS
LONDON, GB
May 17, 2013 10:43 am EDT
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"Hello",

This is an AMERICAN / U.S. Complaints Board !

How is your Complaint about an Old Double Decker Bus supplied to You incorrectly in England / U.K. going to be of any interest to the mainly American / U.S. Members on here ?

I sympathise with You about what happened on your Wedding Day / Night - but really what is your message doing on here ?

Chris

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6:57 pm EST
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Momentum Coach Hire [MCH] / Momentum Hub Lack of anything!

I booked a coach with momentum, admittedly last minute, but they took my money and we booked the coach. When I booked the coach I was told that there was no toilet on the coach and that it was just a standard coach. When the night came about and the coach turned up, it wasn't what we were expecting. We had a double decker turn up ... and it had a toilet which I was told it did not have! (Guessing they don't really have a grasp on what there hiring to people) The driver was also not a presentable man. He himself was fine, we had a bit of a laugh with him but he wasn't really dressed as I would expect especially paying over £500 for a coach from Portsmouth to Crawley. We got to Crawley no problem, we all got off the bus and enjoyed our night.
We then got back on the coach for the return journey and this is when literally everything went wrong! We left Crawley and whilst travelling down an A road (not 100% sure where it was as I, like all my staff was a little drunk) the coach started to struggle getting up a relatively small hill. The driver didn't say anything and just carried on trying to get the coach up an incline of less than 10%. The bus in the end stooled. We found it a little funny, until after the ninth or 10th time of trying to start the bus ... it would not start.
Now being a coach on an A road with its hazards on, you would think it would be fairly clear to see. We took precautionary measures, like making sure all the staff were at the front of the bus, just in case and that no one got off the bus. We also phoned the highways agency to notify them so they could send a vehicle out just to make sure that our staff were safe. Within about 5 minutes we had the police turn up. They were not overly impressed with the coach driver. We then had another 3 subsequent police vehicles turn up. Whilst we were waiting for the police to make a decision on what was happening and the coach driver was talking to 'his boss' he mentioned something to do with the either the petrol pump or the engine. There seemed to be a problem that was known about with the bus and that it had recently been into the garage for the problem to be solved ... but it was told to the company that it wasn't solved.
We then had to be escorted down this A road by the police at are side, with 2 police cars also slowly following along side us to make sure we were safe. We then all left the bus after being in the same place for over an hour. We then stood at the side of the road on a side street for at least another hour, before the owner of the bus turned up. The owner then agreed to pay for taxis for us to get home, from Guildford to Portsmouth, which I agree must have cost him a lot but that was not our fault. As a management team we decided to get the staff off first so they were safe and we waited. After another hour the coach then started and literally just drove straight past us! Myself and 3 other managers were still waiting. After the coach left the boss of the coach company also drove past whilst there was no taxi there for us! Luckily he came back and he drove us back to Portsmouth. If he hadn't of seen us then I think it could have been a long wait as it would seem that no one bothered calling us a taxi!
The next day I got in contact with Momentum and made a complaint. This was then processed. 2 weeks later I called and they said it had not be dealt with yet and that it would be looked into within the next few days. I then left it for a month as work was incredibly busy, called them a month later and yet it still hadn't been looked into. I then phoned 2 weeks later again and they said that they could not deal with it and that I would have to contact Momentum on there customer service email - which they didn't give me until I asked for it! I then emailed them and low and behold 3 weeks later I got a reply!
I think they must have been having a joke. They told us that there coaches are maintained - I beg to differ and all they offered me was a £50 voucher to use them again! I have since emailed them twice again and they have not even had the courtesy of getting back to me ... Is this company some kind of joke!

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shazboss
, US
Nov 14, 2014 12:10 pm EST

I would like to make a complaint and request compensation for the loss of customer promises and the service provided.

Please note an Executive coach with a Toilet and hot water facilities was booked for Sat 09/08/2014 and paid for, however on the day a standard coach was given.

Spoke with Rachael (sales mgr) prior booking whom was really helpful, and I knew we were looking for a company with good expectations, therefore went ahead with the booking; however after paying a deposit of £200, Rachael was not as helpful as we thought she was. Myself and my sister liaised with Rachael thereafter, and every time I called I felt I had to quickly get my request/query in before she hangs up on me, she seemed far too busy with other things, and couldn't wait to end the conversation.
I can understand you’re a busy company and have many people booking in, however each client should receive a good service.
I had to use my mobile to call 0800 number which is expensive and cost extra charges to use on a mobile phone, as I'm not allowed to use the work phone for personal use, and had to call within my lunch break only. Emails were sent but not actioned - hence had to follow up with a call.
Thereafter Rachael had emailed confirmation of the coach details, 49 seated coach (Executive) with a Toilet on board too.
We also requested via email for hot water facilities - Rachael confirmed back via email, she will request for this too.
(see all emails attached)

However, both Executive coach with Toilet and hot water facilities were not arranged as requested and paid for.

Two weeks prior booking date I called up to request confirmation and for the drivers details, I was told by sales advisor to call 2days beforehand and we will know of the drivers details.
I called 2days before, and was told by David Holloway, they don't have drivers details yet but to call 5pm on Friday 8th and we will know the contact details and will be able to give it then.
He said the driver will normally call 1hr before attending.
I called Fri 08/08/2014 at 5pm, spoke with Josh whom was the only one helpful and said 'don't have drivers details at the moment, hopefully should have it by 6pm and to call back then', but he finishes at 5pm so he was going to get someone to call me back. If not drivers details will be texted to me, however any problems to call OOH in the morning (the day we are travelling).

No contact or text message from Momentum whatsoever, I was really disappointed with the lack of service, as I was going to confirm with the driver of where to park in order to inform the passengers.

On the day of travelling...

7am - No coach turned up...

Spoke with OOH. Gordon Thompson Mgr. of Momentum just after 7am to ask where the coach is.
He said he will chase and call myself back.
However he advised the drivers are not supposed to call as we don't know what driver is going until the time.
Gordon called back to confirm should be with us in 5mins - however, Coach came at 7-20ish. Left at 7:30ish AM.

Please note passengers were waiting since 6.30am for a 7am start.
There were young babies, children and adults - due to waiting they were all over the place and very upset.

Once again, we specifically Paid for an Executive coach with a Toilet, but no toilet on board.
Nor hot water facilities provided.
Nor the Air conditioning wasn't working properly, the coach was really warm despite cold air coming from the top but was not penetrating down to the seats.
We had young babies/children and mothers whom specifically needed the toilet more frequently;
A standard coach which drove less than 70mph was given on the day - we left Stratford at 7.30am and reached Alton Towers at 12pm.
I was told it will take roughly 3hrs to Alton Towers, and believe if the coach which we had paid for had arrived, we would have got there quicker and had more time to spend in the Theme Park.

Please note Coach driver Nigel was marvellous and none of this is his fault. As his only given instructions on pick up and destinations to go too.
Nigel was the only one whom delivered a good service, despite of everything.

Details of the coach/driver: Nigel Thompson - registration J333 ETC - Standard Coach at 70mph which drives slow - got there 12pm.

Please note I had called on Monday to query the difference btw the coaches and was told Standard coaches are more for school trips and wouldn't go to Alton Towers as its less than 70mph and drives slow, therefore would only book executive coach.
After hearing this I was even more frustrated and never expected for this to happen.

I look forward to hearing from you, and to be compensated for the loss.

Regards

Email: shirleycurlywurly786@hotmail.co.uk

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Momentum Coach Hire [MCH] / Momentum Hub Terrible Service + lack of customer care

Towards the end of last year I used Momentum Coach Hire twice for two large agent groups that we had brought to the UK from across the world for a familiarisation tour to a few of our locations across the UK. The first coach driver we had was rude to our staff and group, complained about having to wait (despite being sent the itinerary much in advance), insisted our group walk to where he was parked instead of picking them up at the hotel, and many more! This was extremely unprofessional and I contacted Momentum and explained who were apologetic. I decided to use another company for the second trip only to discover they were Momentum only trading under another name. After speaking with them I agreed to use them again providing we had a different coach and driver. The second trip was a disaster. The coach broke down on it's way to pick up our group and take them to Brighton and they did not call me until they were actually 10 minutes late for the pick up! It cost us £1000 to transfer the group by taxi's as we had run out of time. I was assured a new coach would be sent to Brighton which was clearly untrue as the coach that arrived was a rickety old thing that broke down again. I complained by telephone, email and letter and have NEVER had any response whatsoever. This company are brokers and do not care about the service they provide. AVOID AT ALL COSTS - Momentum Coach Hire and JAB / JAB Coach Hire - DO NOT USE, there are far more reputable coach hire companies that are not brokers around where you can view their fleet so take the extra time, I promise you it is worth it!

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JohnK1969
, GB
May 13, 2016 5:03 am EDT

We used which we thought was Jab Coach Hire which we now know to be Momentum Coach Hire in April 2016 to take 70 people to Wembley, when the coach turned up it looked as though it was from the 1970, s We had nothing but problems with the coach from the minute we set off until we returned. The Air Conditioning was broken and the heating was stuck on full blast which caused some of the passengers to vomit and nearly pass out due to the heat, the entrance door was broken and had to be manually closed with who ever closed it having to go to the back of the coach and get on through the emergency exit, the skylight came off in your hands when opened as the hinges were snapped and when it rained on the way home water was pouring in through the windows. We phoned and complained the following day and was told that customer services were away on holiday and we would need to wait for them to return ! Their customer service is non existent as they have not replied to most of our e mails (they have replied to 2 from around 10 emails) On my initial phone call to make a complaint I was told by Dean that they are an agent and they do not actually own coaches they sub contract the hire out to other companies. I would not recommend these clowns to my worst enemy and looking back I wish that I had looked at their reviews before using them !

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Matias Wibowo
London, GB
Jul 18, 2012 2:21 am EDT
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On 8 July 2012, the driver and the bus arrived late by 40 minutes. My guests and I had to leave on-time; we had to find an alternative. I emailed them asking for a refund. No response.

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MomentumMkt
Maidenhead, GB
Jun 18, 2012 1:57 am EDT
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I have seen this posting on other websites and I have asked you to contact us marketing@momentumtransport.net or call and ask for John on [protected]

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Momentum Coach Hire [MCH] / Momentum Hub Bad customer service

I booked a coach for myself and friends for my birthday at a cost of around £300. When the coach arrived it was tatty, there was no radio and one of the lights in the coach leaked water all over my friends shirt. The driver was rude, swore at us (we weren't even late) and tried to drop us off in the wrong place. I ended up getting a taxi at a cost of £50 because I didn't want to travel back with him. I complained to Momentum and was told the driver had been "disciplined" and they would send me a box of chocolates. I refused and after not responding to my complaint for over 10 days; now they have said that they will not offer me anything further. This is a company who don't care about the level of customer service they provide, they take your money and as long as they get a bus to you, they're not bothered about anything else. I will never use this company again and neither will my friends they ruined my birthday and put a massive downer on the evening. AVOID!

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cleo5
merseyside, GB
May 28, 2012 10:53 pm EDT

please please don't go near this company what so ever please they take your money but don't turn up tell you the night before that your coach has broke down

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Momentum Coach Hire [MCH] / Momentum Hub avoid like the plague

As a result of the ash cloud in april, we were stranded in Val d'isere and contacted Momentum to arrange a return trip to the uk, when the initial enquiry was made we were told that whilst the coach was not a "luxury" coach it was an "executive" coach so it would not have a toilet but would have reclining seats, arm rests, etc.

What turned up can only be described as a "school bus", no recliners, no armrests, no tables and seats that were probably slightly less comfortable than public transport, certainly not what would be reasonable to expect having paid £4500 for a one way journey from France.

The booking was for Saturday 17th April at 11-12pm collection in Val d'isere, France, booked on the 11.20am ferry from Calais to Dover with an expected estimated time arrival in the north of late afternoon/early evening of Sunday 18th April and we were told the coach would go "straight through".

In reality the coach turned up at 5.30am the following day so we spent the night in the reception of our hotel. The drivers had apparently got lost which could have something to do with the fact that they were trying to navigate their way round Europe with a 2002 road map and I needed to give them directions of how to get to us.

We obviously missed the ferry and in spite of me contacting the co-ordinator to advise him and ask that he re-book us on the one to suit our timetable, they did not, it was left to the drivers who got us on one a few hours later.

Due to all the delays the drivers' hours had run out so another driver collected us from Dover and took us to Medway where we collected yet another driver. This driver was so stressed about the time he had been allowed for the journey that he would not let us off for a toilet break. Clearly we should have had two drivers as this journey would normally be considered to be five and a half hours; one hour over his allowed driving time. Anyway we got there within two or three minutes to spare.

Another concern that we found out on route is that the drivers should have had a nine hour break in Bologna but apparently only got three and it showed. I do not understand why anyone would give us such an unrealistic arrival time and jeopardise our safety, when if we had been told the coach would arrive at say 10am the following morning we could have all had a good nights sleep, the drivers included.

The reality is they did not provide any part of the contract we made and totally misrepresented the standard of product and service.

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Momentum Coach Hire [MCH] / Momentum Hub Average Service Provided

Coach - Somewhat older and more 'tired' looking than I would have hoped for, and no dvd player, and the lights in the toilets did not work. It was obviously provided by a sub-contractor

Driver - Excellent - arrived on time, and acceded to all of our requests - please pass on to him my comments

Office - Have had a good relationship with Zahir, who seems to understand our needs and the restrictions on demand that are beyond my control.

Accounts staff are ill informed when they phone with payment queries. For example I had a 'demand' for payment on Wednesday when I had not been given the courtesy of invoice. On Friday I had another demand for payment (still no invoice) when I had agreed that Zahir would call to collect payment later on Friday.

I realise that accounts staff have a difficult job, but some communication within the organisation would surely not go amiss.

I also was concerned as to the arrangements for Saturday, and was told that this would be explained to me late on Friday afternoon. as this was not explained to me, I e-mailed Momentum, however, my e-mail went unanswered.

Overall I would rate the service on Saturday as 'good' as to Momentum overall, it varies as to who I speak to ranging from excellent/very good to rather poor.

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Momentum Coach Hire [MCH] / Momentum Hub Shocking service

I had a coach booked with Momentum Coach hire only for them to ring me up 4 days before to tell me they were unable to forfill the booking and would give me a full refund! the reason they gave was because they could not find any coaches available. I had to go with another coach company which were much more expensive. to make matters worse eight weeks on the refund still hasnt materialised! i have phoned over 12 times and emailed numerous people. Each time I have phoned I was told either the refund would be actioned that day, which never happened, or the person responsible was unavailable and would call me back, which never happened. I have sent numerous emails all of which were never replied to. and I am still out of pocket! take my advise...DONT TOUCH THIS FIRM WITH A BARGE POLE!

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Momentum Coach Hire [MCH] / Momentum Hub UNACCEPTABLE SERVICE

The coach booked arrive 20 mins late, on sight it was a digrace and 22 years old, PLEASE TAKE NO NOTICE OF THE LOVELY PICS ON THE WEBSITE, thats not what you're getting! On arrival the power steering sprung an oil leak, , the driver called the depot, there was no replacement, I called Momentum, again no replacement, however on calling a few local firms I could have got a replacement within the hour! BUT I could not take the risk that these cowboys would refund the money I had paid them... If you look at the other reviews/complaints I think my reservations were right! The mechanic arrived and we eventually left 1 hour and 45 mins late, not good for a race day. We arrived at Newmarket too late for the first race because the driver missed very obvious road signs TWICE !
I E Mailed a complaint on Monday to be met by the most arrogant and rude individual, who seems to be the Managing Director. He had the bare faced cheek to call me rude because I dared to complain about the sub-standard service provided by this company.

PLEAS EBEWAR NEVER EVER USE THIS FIRM. YOU WILL BE SORRY!

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May 18, 2011 9:46 am EDT

This is no surprise to me! They are an absolute incompetent sham and I would never ever use them again!

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Margaret Watson Meenagh
, US
Aug 20, 2018 11:26 am EDT

I booked this Company for my Sons wedding on the 18th August 2018 to pick up some of our guests in one area to take to the venue, I had booked a 50 seater Executive bus and had paid in full the cost of £980.00 .
I received a call on the evening of the 16th August (36 hours before wedding ) to advise that the bus had broken down and that they would need to tRY and source another but due to the area werent holding out much hope.
Well you can imagine the feeling of panic as if a wedding isnt stressful enough without this happening.

There wasnt a so much as we are sorry and we will do our best to accomodate it was there is no bus and that was that
i got my friends and family together and fortunately for me we managed by the morning to get others .
i then received the call on the 17th just to confirm they didnt have a bus for me . I asked for a Bacs transfer of my £980.00 i had paid in full only to be advised they would take between 3/5 days but on reading some of the reviews i doubt that will be the case so i have took it in my hands and got a good lawyer who will not only fight for my money back but also compensation too . so i would strongly advise anyone please do not book this company and if you do please make sure you have a good lawyer as i get the feeling you will need it Margaret Meenagh

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LIAM DAVIES
Falmouth, GB
May 17, 2011 5:09 pm EDT

Dear Sir or Madam,

Below you will see a email i sent to you on the 12th of April however i have had no reply or contact from yourselves so I'm assuming that your obviously not bothered by complaint.

As i see it your dishonouring our contract also by not replying to my concerns your acting in dishonour.

I've tried to contact you by phone too but it seems that this is not a matter you wish to address so i guess my only option you have left me is to take the matter further.

I don't really want to do this but if you don't reply to my concerns then i will do so.

Yours sincerely

Mr Liam Davies.

From: liamdavies8021@hotmail.co.uk
To: customer.services@momentumcoachhire.com
Subject: Coach hire complaint.
Date: Tue, 12 Apr 2011 13:43:01 +0100

Dear Sir or Madam,

I recently used your company for a hire of a coach from Falmouth to Torquay on Saturday the 9th of April for my Brothers stag weekend.
I got quoted a price which included Petrol, Toll's, Driver accommodation etc. I paid the deposit and then the full balance and assumed that was it, however on Friday the 8th of April at 16.50hrs i received a phone call from your company telling me i must pay a £50 fine for the Driver's accommodation because your company forgot to tell me i had to pay this.
I tried to explain that at no time was this information brought to my attention before hand and in fact my quote clearly says it's included in the price. To my shock i was then told that if i don't pay the £50 fine then the coach would not be released to us in the morning and that i could have my money back if i was not satisfied. This was not a option for me as there was no chance i could find another coach company to take us in such short notice which left me only one choice.
After some pleading your company said i could pay the £50 on the Saturday morning as soon as the bank opened and if i failed to do so then the coach would not be there on the Sunday to take us back.
I paid the money into your account at 09.00hrs on Saturday morning and not because i wanted to but because i had to as didn't want to lose the money i spent on the accommodation and also so 24 people never got let down. When the coach arrived it was soon clear to us and the driver that it was not road worthy as the hand brake was dodgy and the horn never worked which to me is 2 M.O.T failures to say the least.
The bus struggled to get up the hills and the only thing decent about it was your driver who was a true star and a asset to your company.
On arriving in Torquay your driver never had any accommodation sorted out for him even though i just paid a £50 fine for it. This is itself is unbelievable as i did say that id sort his accommodation out to your company instead of paying the £50 but was told that they had already sorted it out... Funny that!.
All in all i'm quite shocked and offended that such a large company can conducted in this way and punish people for your own mistakes and incompetence.
The only thing positive about my experience with momentum travel is the driver who was a true professional but my lasting and overall feeling from your company is the feeling of being robbed, bullied and caused undue stress for no fault of my own.
I've been advised to ask for a full refund of the £50 plus compensation and if you believe this is unreasonable then ill take the matter further.

My quotation No: 189800/B

I also have all statements and invoices from your company.

Yours Sincerely

Mr Liam Davies

Thought id Post this for all to see and to make people aware that i have never recieved a reply from this company.

DO NOT USE THEM PEOPLE.

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Momentum Coach Hire [MCH] / Momentum Hub Terrible Service!

I booked and exec coach wwith Momentum for the playoff final at Wembley, only to be called the day before to inform me that they had double booked the exec coach and only had a non exec available. Being the day before it left me no other option than to take the altern coach, which had no toilet, TV or music system. I had paid £1200 in full but was told that I would get a refund of £300, that was back in May. I waited 3 weeks for the refund nothing arrived, so I tried to call them and find out what was happening. If you ever try to get through to this companies finace department its a mission of its own. When I eventually got through I was told I would get the credit early July and I would see it on my credit card statement. Guess what still nothing! I have now been trying for 2 days to try and get through the finance depart.

If you are thinking of booking with this company you must be crazy! Avoid! Avoid! Avoid! I am sure reading the other complaint on this board its a trick that this company plays all the time!

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PatJHarris
Newport, GB
Jul 17, 2013 6:59 am EDT
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BUSK is researching coach brokers, good and bad. Please can you make contact with us on buskuk@aol.com or call [protected]. Check out our website www.busk-uk.co.uk.

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Jimjamsuperman
Northampton, GB
Jan 16, 2012 5:48 pm EST

I have waited for 9 months for this awful company to apologise for letting us down on our wedding day. we booked them for a coach which never arrived, and they stopped taking our calls on the day. My father missed the ceremony as a result as the registrar's couldn't wait for all the taxi's to arrive.

Since then, no replies to letters or phone calls, and only after I posted on their facebook fan page (sic) and twitter did someone sit up and take notice. I had a canned email on friday offering me £80 refund, which may as well have been a book voucher after all this time. I'm taking legal action now. Awful service, terrible company.

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Kara travel
, RO
Sep 19, 2011 6:32 pm EDT

Hello,
I have a problem with this guys form Momentum coach hire they took my money and failed to provide the services . Can you help me with a contact from Tourism Authority Services ?
Thanks in advance

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KGF Entertainments
London, GB
Sep 15, 2011 9:08 am EDT
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I agree with you,
These guys were extremely quick to take my £500.00 for a coach hire which I paid in full.
No receipt, booking confirmation or terms and conditions were sent, when I attempted to cancel the service following a lack of interest in our trip they retained the full £500.00, very expensive for a service we didn't use.
I would urge anyone thinking of using these guys to avoid them, excellent at offering a service and taking the money, not so great on after care.
Very disappointed!

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LAMAC
Aberdeen, GB
Sep 20, 2010 1:11 pm EDT

Having the exact same problem, this company are absolutely disgraceful. My boyfriend booked a coach for his friend's stag party to Perth Races - they called 3 days before the day to say they couldn't provide a coach anymore - they didn't even suggest a replacement. If that's not shocking enough they said he would get a full refund within 5 days - that was the 18th August and despite numerous phone calls, still no refund. The matter is in the hands of the credit card company now, but I can't agree enough with the above comment - NEVER USE THIS COMPANY, they shouldn't even be allowed to trade!

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Momentum Coach Hire [MCH] / Momentum Hub Completely unacceptable

We recently hosted a corporate event in Birmingham. Momentum charged a fortune to provide Executive Coaches to transport very senior execs to and from hotel - train station - office. Vehicles were anything but executive and what we received were not what we paid for in size or in quality. The vehicles were in an appalling condition i.e. mildew growing on the inside of the coaches. We had to turn the vehicles away as they we couldn't utilise them. When we complained and asked for a refund the operations manager, Martin Hall, responded 2 weeks later with an email reading "I am really sorry that the coaches did not meet you expectations and that you were not happy with the service, but they were in our view executive minibuses and the journeys took place.

At this moment in time there will be no refund". In my mind this is completely unacceptable, we signed a contract for Exec 16 seater coaches and we never received this! Most of all I am appalled in the way we received a response.

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sijarvis
, US
Jan 05, 2019 4:47 pm EST

Failed to turn up to collect guests after our wedding. They left one answerphone message on the day. They made no attempt to make alternative arrangements or to contact the venue. This left all of our guests stranded and unable to return to their hotels at 1am.

Added to this, they then stalled for weeks processing our refund.

Avoid at all costs.

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Thengel42
, US
Mar 07, 2017 11:00 am EST
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Momentum
I partly blame myself for not looking at reviews of this company properly, they took our money hashed up our Christmas event and took 2 months to review our complain to which their justification of only one small part was that by law a driver had to take a break - the drivers break started as soon as our journey began, then involved 40 minutes of waiting followed by driving into one of London's biggest traffic jams of the year. As an event organiser i have never felt so embarrassed when we had to abandon the bus and make our own way to our venue over an hour late when I allowed an extra 40 minutes onto our journey. Their customer service is just as bad as the age and state of their fleet or where-ever they get their buses from with bulk heads and dirt on the seats - i am sure from teh 70's this would have been a lux bus.

Unfortunately with Momentum its a hit or miss you either get an good service or you don't, but why risk it and flip a coin its not worth the gamble or the money or the agro all in all

As like others I can only follow suit - DO NOT USE THIS COMPANY!

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ATD FW
London, GB
Jul 26, 2016 7:02 am EDT

We booked a 72 seater coach to take disadvantaged families to a charity fun day. The coach we were due to have broke down the day before travel was booked and Momentum were only able to provide a replacement with half the original number of seats. We had to spend a lot of money getting the people who didn't fit on the coach to the event as we could hardly let them down by cancelling. Momentum refuse to take any responsibility for this and will not refund any money to cover the extra expense. DON'T USE THESE COWBOYS Terrible!

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Alan McGILL
Berkhamsted, GB
Aug 22, 2013 3:53 pm EDT
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5th July 2013 was my son's wedding in St Albans. Day before the wedding Momentum informed my son that executive coach to transport guests from cathedral had broken down but a substitute coach had been arranged. Following service coach nowhere to be seen and additional transport had to be arranged to take guests to wedding reception. No joy with Momentum to initial complaints except to say that coach had attended pickup location between certain times. This was a lie as local authority CCTV was checked which gave accurate times for a coach that had been parked for a certain time at the pickup location but had left well before the contracted time for pickup. Rather than mucking about with all the stalling by Momentum a County Court summons was served on the company for breach of contract. Lo and behold and in response within the legal response time Momentum sent my son a cheque to cover the cost of the failure of the first coach to pick up the wedding guests plus the cost of hiring a further coach and two taxis and including the cost of the issue of the summons. No letter of apology included with the cheque. NEVER USE THIS COMPANY IS THE ADVICE WE WOULD GIVE TO ANYONE THINKING OF USING THIS OUTFIT !

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R Wright
, FR
Jul 13, 2012 9:34 am EDT

Momentum failed to fulfil the criterai of the booking I made for a short journey from hotel to church and back for the church ceremony at my son's wedding on 24th June 2012. the 49 seater coach arrived late, and the driver had to be forced to bring it to the hotel, and then he would not take the guests up the hill to the church, despite there being a side road left empty for him to turn, just above the church. Elderly guests, the eldest 97 had to walk up the steep hill - and this was the weekend of the terrible floods in West Yorkshire, about 7 miles from our venue. As above, all emails and phone calls I have since made to Momentulm have been left unanswered, £365 for a 4 mile journey that did not go 'door to door' is a joke.

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Coach Hire Comparison
Derby, GB
May 02, 2012 6:21 am EDT

Hello

Having read your comments above, i would like to raise your awareness to a new BBC 1 TV programme - The Legalizer, that is currently being put together to investigate coach brokers, there has been numerous complaints towards coach brokers and hopefully this is the breakthrough that is needed for the coach industry. If you would like to be involved and sound your views please do not hesitate to contact me via email or telephone [protected] for discuss in more detail.

Many thanks
CHC

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pauline1215
, GB
Jan 31, 2018 6:47 am EST
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Hi i have a complaint against momentum coach company, they owe me £428, and all the stressed they put me in. I am wondering if anyone has reported this company to the Watch dog ? looking at this post from 2012. we are now in 2018

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Reviewerofrubbish
, GB
Apr 11, 2011 7:55 pm EDT

Jane reidy your [censor] and a liar suggest no one uses this cowboy company

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worstcompanyever2
, GB
Mar 22, 2011 2:33 pm EDT

wost company ever, charged us twice for the same booking, and then refused to give the money back, after long argument and many phonecalls they sent us a cheque £50 short. simple solution is a lesson learnt from us DO NOT USE THEM by far the rudest and most disorganised company i have ever dealt with.

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takenote!
Addlestone, GB
Sep 17, 2010 7:57 am EDT

A regular occurrence by this company, shoddy vehicles, shocking service because they subcontract the vehicles to the cheapest of the cheapest operators to make as large a margin as possible on your booking. They let people down right at the last minute - a day before or demand more money (ransom). Ask any coach operator in the UK about Momentum coach hire and they will give you their honest appraisal, not a glowing one I bet!

Be careful when booking with any travel company, do your homework, check reviews and complaints boards and you wont find yourself in the position that many others do.

I have worked in the industry and the names associated with Momentum cover a vast array!

They probably do a great deal of work and do not care about the individual jobs that go wrong, as all of you know, trying to get an answer from these jokers is a task within a task.

Good luck, and if your reading this review please don't let me be the one that says "I told you so".

M
M
Mr Bray Leeds
Leeds, GB
Sep 16, 2010 8:19 am EDT

I recently booked a LUXURY 36 Seater coach with this shambles of a company for the Rugby League Cup Final. I paid a small deposit and was asked for the rest of the money 7 days prior to our trip. The weekend before the trip i was PESTERED for the outstanding money. I called Momentum on the monday before our trip to state i was about to pay them the final amount and asked if the LUXURY bus was still available ! They said it was all booked and ready to go for my trip. I then sent over the remainding £950.00 (total £1250.00) and received confirmation. Then i receive a call the next day from Dominic saying the coach was "OFF THE ROAD", which after looking at the reviews is standard from them ! I asked why it was "OFF THE ROAD" and they couldn't answer me. I then was given the option of a standard 49 seater with a £250 refund. I had enough at this point and asked for a full refund and i will go elsewhere. They said to me i could have 80% of it back which was approx £950 as written in the Ts & Cs... I then had 2 days off work to find another luxury coach, to my amazement i found one for £1500.00 so i just asked Momentum to forward my money over to them and i will pay the outstanding amount of £300. They wouldn't do this for me either. I could go on for ever about the disgusting service this company provides, although where will it get anyone. Our trip to London was on a basic 49 seater coach and after i was told it takes 3-5 working days for a refund it is now the 16th Sept (3 weeks after) and i am still trying to get the refund of £250, JUST OUT OF INTEREST I HAVE SENT 2 EMAILS TO THE MANAGING DIRECTOR WITHOUT RESPONSE, AND WHEN I ASK FOR HIS/HER NAME, THE STAFF ARE NOT ALLOWED TO GIVE IT OUT... SURPRISE SURPRISE... NEVER USE THIS COMPANY, AS THEY ARE CON ARTISTS... ! Mr Bray Leeds

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