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1.1 201 Reviews

Mobilink Complaints Summary

6 Resolved
195 Unresolved
Our verdict: If considering services from Mobilink with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mobilink reviews & complaints 201

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M
9:57 am EST
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Mobilink jazzcash

Today I Recieved a call From a jazz num [protected]. He Said i am Employer of jazzcash and there is need to register your jazzcash account again, some biomatric verification is required but acctually there was no issue in my jazzcash account, He tried my Mpin To Stole Money from my account, He is trying to stole money and that's not good for company standard. kindly take action about this person and block his num. I'll be thankful to you
Thief Cell No :[protected]

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8:22 am EST
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Mobilink mobilink jazz prepaid service

Mofun na ma ne kbhi online subscribe ki or na kbhi code milaya lekin mera balance kaat liya gya ha. Aksar mera net package abhi khatam nhi hua hota or mera balance sara kaat liya jata ha or aik message ata ha k ma internet base rate pr use kr raha hun. Jb ma net band krke mbs dekhts hun to abhi pari hoti han or dobara net on krta hun to wahi subscribed package dobara valid ho jata ha. Ma ne bar ha jazz world app pr complaint ki ha lekin koi response tk nhi ata or complaint close kr li jati ha. Ma bohot purana customer hun, ap mere number ki starting date dekh skte han. [protected] mera number ha. Aik bar message aya k ap aj balance load krwao to apko agle din free mbs milengi, ma ne required paison se zyada ka balance load krwaya lekin mbs na milin. Agr isi trha baddyanti chalti rahi to mujhe yeh sim band krke dusre network pr muntaqil hona prega

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10:28 pm EST
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Mobilink sms

[censored] lam-o-Alikum
Sir Mai phly b taqreebn 8, 9 dafa complain kr chuka hu mgr Mari problem love nae Ki na rai l. Sir Mary [protected] is number sy Mai kisi b number PR sms kru to usy boht late sms Mata lakin meri trf sy usi waqt chala jata sir ya nahi k asa 1 he number PR hota blky jitny numbers PR b sms kru ya he problem Ati h Mai NY mobile b change kr k deka

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3:31 am EST

Mobilink installment of phone phone tower

To
The Managers,
The Mobilink
Pakistan.
Subject: application for installation of mobile phone towers

Respected Sir,
This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have one place in Al Rehman communication temor nawabshah shaheed benazir abad
This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low .our location is under RED ZONE I provide this place for free
Kindly send your Survey Team for inspection of your business.
(Our side peaples totally going to choose zong network because our side no network of jazz
We are doing start converting jazz to zong network is better from jazz )
Thank you.
Name of Contact Person: Abdul Rehman khaskheli
Contact Nos [[protected]]
Email [protected]@gmail.com
Email Ab.[protected]@gmail.com

Al Rehman communication temor nawabshah district shaheed Benazirabad

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12:56 pm EST

Mobilink internet service provider

Assalam o alikum sr
ma warid user ta 1 ma pahly ma ny apny sim jazz py convert karway .
number to mara convert ho gya mager mara internet ni chal raha (na 4g or na hr 3g) just only 2g chal raha ha
is masly ko la kr ma ny ap k numaindy sy b kafi dafa bat ki or apny area ki frenchaise py b gya mager ap k numaindoo ka intihay badtreen lahja .uper sy itna intizar krwaty han .
itny dfa koshash k bawajood mary number py koi net ni chal raha to kindly ager ap kush kr sakty han to plz kr dy .
number-[protected]
Umer Sahzad Umer

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2:15 pm EST

Mobilink unauthorized cut of my reserve balance

Dear Sir,
I uploaded my account for Rs. 600 after charge of tax the account balance was Rs.534.06. At the same time I activated jazz monthly package "Monthly Super Duper Offer for Rs. 533"
Later on 15th November, 2019 at about 03:00pm I activated another weekly internet package for Rs. 140 after reloaded amount of Rs. 200 which was Rs. 177.82.

the calculation is 177.82 less 140 = 37.82

on 18th November, 2019 I received a message "Aap ka balance Rs. 15 se kam hai"

This practice is completely condemnable and unacceptable.
Kindly back the deceived amount in my account as soon as possible, or otherwise any legal action action may be initiated against the Company.

Regards: Adv. Shoaib Zahid

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5:07 pm EST

Mobilink Jazzcash visa debit card

Sir mene jazzcash visa debit card k leye apply keya tha mujhy bataya geya tha k 15 days k under under apka order ap tk pahoncha deya jaye ga lekin 19 days guzar chukay hain mere order mujh tk nahi pahonch paya maloom karny per pata chala k address me issue aa rha hy jb k sir address correct deya huwa hy plzz... sir mera order mujh tk pahoncha deya jaye wo bhe jald sy jald plz... Thanks
Name ; Waseem Khan
Visa Debit Card Apply Number ; [protected]

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R
R
Raheem Bux
, US
Aug 25, 2021 7:29 pm EDT

My contact No.[protected]
My contact No.[protected]

R
R
Raheem Bux
, US
Aug 25, 2021 7:27 pm EDT

Sir mene b jazzcash debit card order kiya tha 7dyas ago so bhi tak nhe aye please mujhe b jaldi chahiye meharbni kar k pochan de

NAME.MUBASHIR HUSSAIN
Visa debit card apply Num

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3:01 am EST
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Mobilink internet services

From the last 7 days, the company disconnected internet services in all sectors of Islamabad. It has been noticed that in some sectors internet service has been connected and the sectors nearby "Azadi March" have no internet services. I am living in sector F-17 that is far away from the "Azadi March" approx. 20KM away but internet services have not provided til now. We have purchased internet packages from the company (Mobilink) that will be expired soon with out any use. The mobilink company must restore the internet services in Islamabad especially the far away sectors like F-17.

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10:42 am EST

Mobilink 4g network speed

Mobilink or Jazz is the worst 4G network service in Pakistan.. specially in after the 7pm the speed gets worse than 2G in my area. Qila didar singh Gujranwala.. Most of the people like to browsing or surfing on internet after a hectic day but when they get this kind of speed, the situation gets more worse. When a person is paying for some service and he still don't get deserving output..

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Pk Varma
, US
Apr 15, 2022 1:33 am EDT

thari mirwah main mobilink ki sim net buhat slow hu ghai hai pehle buhat achi the ab buhat slow hai kasi kaam ki nhn hai

S
S
Suhail Ahmed
Gorgaje, PK
Jan 24, 2022 8:56 am EST

In my village Gorgaje Talka Warah Distric kamber shahdadkot No 4G signal please contact me and solve my problem My contact [protected]

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A
1:29 am EDT

Mobilink jazz postpaid security

Aoa here is professor aadil from gojra toba tek sing, i was convinced to make my sim post paid and i did so.but then i felt it wrong decision .so after two months i again click to prepaid by going into local franchise at gojra .they told me this security will be refunded after one month..but iys still not received by me..three months have been passsed ..i visited so many times franchise but i was delivered with only lip service ...
So please check my number details and solve this issue..
[protected]

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11:15 am EDT

Mobilink balance is insufficient

I've been doing 100rs card package in my mobile and recently i packaged two cards and had a 60rs monthly package for free WhatsApp and it didn't subscribe and and deducted my 60rs and when i open my data, all my balance was finished and it's not working. Although i do packages but i always receive a message of "using internet without internet mbs bundle"
Please fix itt.

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11:18 pm EDT
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Mobilink fraud with overseas persons and using your phone service

[protected]. Talha Siddiqui sin of M. Yousaf Siddiqui is using your phone service and doing fraud with overseas people.

Although, I have report Pakistani authorities but I want you to take action as well. His business Facebook is Talha sports and recreation.

My email address is [protected]@rogers.com and Canada's cell phone number is [protected].

Please block this swindler phone number and also informed to relevant authority.

He took $20, 000 PKR from me on September 3rd but did not provide any bats.

Thank you for your help.

Truly,

Nadeem Ibrahim

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3:47 pm EDT

Mobilink worst 4g speed

I've been using this since a long time.. your services were good in this area Qila didar singh Gujranwala in the beginning of the 4G launched. But now maybe it's the worst network in this area. A lot of people are changing of their Networks because of this problem.. I can't even have a 1MB speed..
Kindly pay attention on this issue or other users will also jump to the other networks..

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6:37 pm EDT
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Mobilink repair iphone

Manager changed broken screen with four month warranty but when i returned the next day insulted me and didnt want to refund me fully even though phone was not working.
Marilou [protected]
Ps i cannot seem to text properly cause some letters dont work and screen changes out of nowhere also cannot erase or go back properly and when I dial doesnt go through.
Called me stupid and made fun of my teacher salary and was so arrogant and rude not to mention is a liar and dishonest.

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4:12 am EDT
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Mobilink jazz gold postpaid and misleading

I had received bill of 3000Rs. Of my postpaid number on July, 2019. And was informed very well that i had to pay the bill to avoid getting blocked all my numbers.
Well! I wasn't aware that time so i paid the bill of my postpaid amount 3000Rs and get it temporarily blocked. Before and after billing the mentioned amount.
Now again, i am receiving the same threat to bill amount of 2022 Rs by few agents of Jazz.
As you guys say, u record the call go and check my calls of July 07, 2019 and make sure if the number was being blocked why am i being charged again?
This is so nonsense. How could my number get activated after being blocked twice.
Then why u guys ask for informations like CNIC and all necessary information for activation.
This is so not acceptable.

Mazhar Malhan
+[protected]

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8:33 am EDT

Mobilink overcharge/false charge

I m having a data plan which is 3gb for 3 days (2am-2pm). I subscribed to it at about 12.30pm and started using the data and was done at about 1.20pm and turned it off as I got home and started using my wifi connection. But my balanced was deducted as is showing at jazzworld app at 1.21pm for the data usage. Now I wana know why this happened as I was using it during the data plan timings so I called the help line where this guy named "usman haider" started making stories where he was making no sense and sounded very stupid. I want someone from the quality control department to look at the call recording and have some clue about what that nonsense was saying and explain that to me pls. He said at first wrongly about the time when I was charged, I corrected him by giving him the exact time from my history from jazzworld app then he said few apps usage running in the background can be calculated for it, I again corrected him with my package timings of even if there were any apps I still had my package on and in time. He even said if you turn your data off from your mobile you still can get charged? Seriously? How if there is no activity I mean data is off no app or anything can use data so how that can be charged? Pls someone explain? He had no clue and kept on saying many stupid things one after other kept putting me on hold every now and then etc and at the end I had to end the call cuz he could not get it himself and was so struggling to explain making zero sense everytime and that was pissing me off real bad. Please notice and let me know I will be waiting. [protected] is my no. Thnx

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Update by Haseeb Shah
Oct 07, 2019 8:37 am EDT

i also want to make sure you know i used only about 500-600mb out of 3gb so m good with my data limit and package set timings both and got wronged (falsely charged). notice this too

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11:59 am EDT

Mobilink I am complaining about a fraud man

Aoa, sir I m receiving call at 11:22 am today 06/10/2019 from 03026589171. The person who speaks is man, he was saying to me that I am from jazz world then ask about jazz cash account, at the same time I received a massage from jazz world app and he ask me again that you give me a 4 digt code you received a massage I don't share that code but he force me again and again my answer was same like first then he give me a threat that if you not share code I block your number. After this I call to 111 and unblock my number but he block my number continuesly. He abused badly. Sir he 3 times done my number [protected] block when I call to any one system says your outgoing calls have been temporary restricted plz take action agaist this number, I m worried about it.

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8:33 am EDT

Mobilink internet connectivity issue of jazz wifi device

The internet signals drop on jazz wifi 4G device on every evening and on weekends in Prencient 10 A Bahria Town Karachi. The strendth of signal drops to such extent that buffring of videos, signal on tv device and even internet browsing drops. Please rectify this issue as i am unable to do anything related to internet in these timings. I am facting this issue from last month For further details please feel free to contact on [protected].

Regards,

Abdul Ghaffar Ali

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12:22 am EDT

Mobilink installation of mobile tower

I want to install Mobile Booster/Mobile Tower /Wireless Tower. Vill/po Mirza kambili tensil Gujarkhan district Rawalpindi.This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low . There is no other mobile tower there.
Kindly send your Survey Team for inspection of your business.
Thank you.
Name of Contact Person: waqar abbasi
Contact Nos [protected]

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4:29 pm EDT

Mobilink balance deduction

Dear Team,

It's very sad and disappointing to tell you that whenever my balance get deducted there is no positive response from your customer support help line number.
Now would like to tell you that on 29 sep
I recharged my account [protected] with Rs. 300 and activated the package of Rs 200 and got 3 GB data and minutes also and there was remaining balance more then 50 rupees.
After sometime I got message that your balance is low and it was less than 10 rupees instead of above 50.
Now my concern is this that inspite of having data package n all minutes how my balance deducted.
I really want an answer and my money back.

Thanks

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