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Mitchum complaints 310

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2:50 pm EST
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Mitchum Men mitchum natural power 0 percent aluminum solid deodorant

I received 2 packs of the above deodorant and it can't even be used because it is crumbling as I try to apply. Both containers are the same. I have been an avid user of Mitchum's for over 30 years and have never had this problem EVER.

I would appreciate a refund for these 2 defective solids.

Please respond to brian.[protected]@gmail.com

Desired outcome: Refund / 2 solids

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12:12 pm EST

Mitchum Mitchum Men Triple Odor Defence Deodrant

I have purchased this Mitchum Men's Deodrant called Triple Odor Defence for my partner and the twisting latch or catch to get the spray working is faulty and no spray is coming out.

The whole can has not been used at all and is completely full.

Unfortunately, I do not have the original receipt to return to the shop where it was purchased.

Please can I ask for a replacement or voucher to get a new one.

Many thanks.

Kind regards

Lorna Ridd
[protected]@hotmail.com
[protected]

Desired outcome: Replacement

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5:00 pm EST

Mitchum Gel deodorant

I have been using this product for years. Today when I pulled the top off the plastic tube, the a lot of the gel came out of the tube, sitting on the top of the tube. I can't twist it to suck it back into the tube. I lost a lot of deodorant.
Disappointed and its not a cheap product.

Thank you.
Nancy Davis

Too much trouble to take a picture on my iphone and then put on my tablet. Sorry.

Desired outcome: replacement

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12:48 pm EST

Mitchum mitchum triple strength unscented

its not unscented
its too wet and goes on messy
want the old mitchum roll on back!
Have used Mitchum unscented roll on for years and completely satisfied. why did you change it.

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7:43 am EST
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Mitchum Deodorant

Hi,
Over the couple of months I have purchased three bottles over the coming months and all of the areoles do not work. I have tried twisting the top but to no success. I am disappointed as I regular buy this product.

I have bought this product in three different shops. I can send the product back to yourselves to resolve this problem.

I do enjoy using your products as this is the only one I use that is suitable for my skin.

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6:56 am EDT
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Mitchum Deodorant

I have purchased a Mitchum ultra powerful anti sweat roll on
It's broken
This is the second time
You can't roll it up
So no deodorant
It's not the cost it's the principal that it's not well made
When turning the green dial the anti persona rant doesn't come up

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4:55 pm EDT

Mitchum Mitchum roll on stick

I hate how the end of the stick cannot be accessed unless I use a cotton bud to pick it out and use with my bare hands. Such a waste of the product and makes recycling for the rest of the item difficult.

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2:44 pm EDT
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Mitchum Smart solid clinical performance for women.

Mitchum smart solid clinical performance for women.
I absolutely love this product but invariably pieces of it break off before you can use the whole container. This time I Purchased it at CVS… I open the top and before I used it once the whole top end of it started to crumble. All over my floor. I am trying to use it as it is my favorite deodorant but I'm not having much success. I won't use anything else but I'm starting to think that I need to find a better alternative because it's not working like it should.

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10:58 pm EDT

Mitchum Men mitchum triple oder defense 48hr protection clean control invisible solid antiperspirant & deodorant ne wt. 2.7 oz/76g

I took the cap off of the top of a brand new mitchum. I turned the twist up knob on the bottom of the container to raise the solid deodorant up a little bit to facilitate removal of the white plastic top cap which I have done a thousand times before. This time instead of the white plastic cap coming off the top of the the solid deodorant, the top of the solid deodorant broke off inside the white plastic cap. Then I turned the twist up knob on the bottom of the container to raise the solid deodorant up to the top of the container to use the remaining product. But instead of the solid white deodorant raising up, the plastic push up frame that is suppose to be at the bottom of the solid deodorant popped out of the top of the solid white deodorant leaving the solid white deodorant non-accessible inside the container. I tossed the container into the trash can. You owe me a replacement.

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9:26 am EDT

Mitchum Men's mitchum natural power

I recently bought the bamboo power deodorant at Walmart and it cost almost $9, but I thought that I'd give it a try as it smelled nice. It works really well but unfortunately I went to use it this morning and a big chunk broke off it. Normally this would not bother me but at $9 per stick, this is not acceptable. For a good product, this should not happen

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7:04 pm EDT

Mitchum Deodorants

I have noticed that I am not the only one to make this complaint.
I have bought ma many of the deodarants and I never finish the bottle as the button stops working.
I find it extremely frustrating that A. It has happened 5 times now and B. Other customers have complained and STILL nothing has been done.

It's quite ridiculous.

Sincerely
Yvonne

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Ron635
Jarrettsville, Maryland, US
Jul 28, 2021 6:58 pm EDT
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Yup, Just got done complaining about the same issue, poor package design along with high percentage of product left unused.

It is an overly expensive product with poor designed delivery system and we all pay for unusable product!

Can we go back to the old days when we paid for a product that is full to the top, not 1/3 or less? How much plastic could the company save, shipping costs, product and labor costs.

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10:39 am EDT
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Mitchum Unscented roll on deodorant

I have been using this product for years and have recently purchased it to find it is now sented it still clearly states on the product it is unsented I suffer with allergies and have used the new product once and has caused me a reaction my under arms are sore and my eye has swollen I think this is totally unacceptable and for someone in my position can not use this product again

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Deanna J.Williams
San Jose, California, US
Sep 29, 2021 7:06 pm EDT

I have been using unscented roll on deodorant for years and loved it. I was shocked to see that the dark green plastic container was no where to be found. Instead all I could find 2 roll on replacements for women and both were dented. The men’s unscented in the green plastic container smelled as well. I am so disappointed. I spent money for 4 deodorant roll instead and they all smelled. Not only does it smell bad but it triggered my allergies and caused a rash on my arm pits. I thought I’d be a customer for the rest of my life since I first discovered Mitchum
But unless you put the unscented roll on, that was around for years, back on the shelf I am going to have to find a new deodorant. I am speaking for many of my friends who were also avid users of unscented roll on as well as myself. Why did you have to change a great deoderant? You will lose a lot of customers because of this change. Believe me when I say, your original formula was 100% superior to the new formulas you have on the shelves today.
Respectfully,
Deanna J. Williams
dwilliam3185@earthlink.net

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Linda Saltzman
Boynton Beach, US
Aug 30, 2021 10:59 am EDT
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I just recently bought a new roll-on bottle of Mitchum "unscented" and has the same problem. The smell is disgusting. Because of asthma, I am very allergic to many scents, this included. I am going to call Mitchum Customer Service and see if I can get a refund. This product, that I have used for many years, now has to be thrown away.

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Treason
Wolverhampton, GB
Mar 06, 2021 8:02 am EST
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I too have been using the unscented deodorant for years only to find my last purchase was not so. I have not had a reaction to this but do not like the smell it leaves on my clothes. Most disappointed. Since noticing this change I have referred to the ingredients only to find that perfume is one of them. Why is this product labelled unscented?

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Romy Richmond
, US
Nov 30, 2020 9:11 am EST

I have the same problem. I have used the unscented roll-on for many years and it works brilliantly, perfect for me as i cannot tolerate scents. I am flabbergasted that Mitchum have made this change and that they continue to call a product that contains perfum 'unscented'!

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John Beech
, US
Sep 10, 2020 5:35 am EDT

Completely agree with this customer. I've used it for 30 years - brilliant product. Now it smells like some cheap kitchen wipes. The labelling is now just not true. Very disappointing on all fronts. Now I'm looking for a replacement product...

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Angela 48
, US
Jul 11, 2020 10:24 pm EDT

I have just discoveted the same thing and have written to complain. Any suggestions for ask alternative brand product?

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8:38 am EDT

Mitchum Women mitchum triple door defence stick

You can't use the product as intended! It only twists up so far before it won't go any further meaning that you can't use a big chunk of the product! Also once you get to the end the product starts to break off so again you can't use it as intended. When i'm paying for a premium product I expect to be able to use that product as intended and not to lose a lot of it to my floor or it getting stuck in the packaging. I love these products but I do continually have problems with the package making the product unusable!

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8:29 am EST
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Mitchum Ultimate gel

I developed a rash under my arms and down the side of my body after red using this product, despite the fact that I have used it before. After seeing my GP today he confirmed that it was from use of a deodorant and suggested that, maybe, an ingredient had been changed.
Another anomaly to this particular product was that, when I used it only one of the three holes allowed any gel to come out. The other two were blocked.

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12:28 pm EST

Mitchum womens bamboo natural solid

I bought the mitchum womens deodorant. It did not work. I sweat more than normal and had a horrible odor. It did not help as and antiperspirant or a deodorant. I normally do not have any sweat or order at all.
The main problem is that the shirts that I wore on those days still stink!. I have washed them and used tide, lysol sanitizer and downy softener. I put them on clean and realized that horrible stink is still on my shirts. I like the womens mitchum products but this one is sucks. I would like a refund for the one deodorant please.

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5:53 am EST
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Mitchum men’s spray deodorant

Good afternoon.

I would like to raise an issue I have have had a number of times of the last year or so with the 48hr men's spray deodorant.

I have lost count how many I have purchased and after your for only a few days, the twist/spray button has failed making the product unusable. I currently have 2 in this style; 1 failed after about half the can, and the other on the second time I used it.

I like the product, hence why I have continued to purchase it even after experiencing this issue, however it is certainly no the cheapest therefore I feel some form of reimbursement is appropriate.

I look forward to hearing from you

Many thanks

James
[protected]@hotmail.co.uk

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11:42 am EST

Mitchum mitchum clinical

I have 2 different bottles of this product that I am using, and both have cracked and leave deodorant pieces all over my bathroom. This is expensive deodorant, and I will not be purchasing it again because of this issue. This is not the first time I have had this issue, so I know it is a problem with the manufacturing of this product. Please contact me about a resolution.

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10:06 am EST

Mitchum not getting what I paid for.

Bought the Men's Mitchum Curve product at CVS because I had run out of the old Mitchum container I had.
Here is my complaint. Please take a look at the two photos below. Just bought it and did not even use it one time and look where the level is.
It's brand new for god sacks.
Does the company feel good about ripping people off!
This isn't the first time this has happened to me.
Please advise

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1:05 am EST

Mitchum mitchum

At the second day of using Mitchum 48 hr protection pure fresh invisible solid, I felt some discomfort. I was traveling so when I returning I realized my skin seemed red I stopped using all products in my underarms and today my skin is painfully scarred. I have never ever had any issue with any deodorant and I don't have allergies. This is painful and I'm waiting to see a doctor in the upcoming days. Is this even normal?

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Melanie Butler
, US
Apr 22, 2021 5:41 pm EDT

This has happened to me today using a Mitchum roll on. Did your arm pit heal ok?

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9:04 pm EST
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Mitchum clinical strength mitchum gel

Recently your deodorant has caused several of the armpits of my shirts to bleach out to a different color. Never had this problem in the past what's going on with your product?! I'm afraid to even use this anymore! Your company should at least post a warning about this issue. A lot of pissed off people and a lot of ruined expensive clothes! If this is doing damage to our clothes what is it doing to our skin/body when it's used?!

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Overview of Mitchum complaint handling

Mitchum reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Bamboo powder deodorant was posted on Mar 10, 2024. The latest complaint Solid stick was resolved on Jun 28, 2022. Mitchum has an average consumer rating of 1 stars from 310 reviews. Mitchum has resolved 21 complaints.
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  1. Mitchum contacts

  2. Mitchum phone numbers
    +1 (888) 864-8248
    +1 (888) 864-8248
    Click up if you have successfully reached Mitchum by calling +1 (888) 864-8248 phone number 0 0 users reported that they have successfully reached Mitchum by calling +1 (888) 864-8248 phone number Click up if you have UNsuccessfully reached Mitchum by calling +1 (888) 864-8248 phone number 0 0 users reported that they have UNsuccessfully reached Mitchum by calling +1 (888) 864-8248 phone number
  3. Mitchum emails
  4. Mitchum headquarters
    One New York Plaza, New York, New York, 10004, United States
  5. Mitchum social media
Mitchum Category
Mitchum is related to the Make-Up and Cosmetics category.

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