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1.3 310 Reviews

Mitchum Complaints Summary

21 Resolved
289 Unresolved
Our verdict: If considering services from Mitchum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mitchum reviews & complaints 310

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R
6:55 am EDT

Mitchum Mitchum aerosol

Love this but out if 5 cans bought 3 wont spray! Im finding this happening more & more! No point complaining on social media as it seem your not interested! Shame really ! Im going to have to switch brands as i cant keep wasting money!

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11:54 am EDT

Mitchum Powder fresh aerosol deodorant

I’ve been using this deodorant for years but lately have been disappointed in the functionality of the product. The last three purchases I’ve made have been faulty. The top of the canister refuses to decompress therefore rendering it useless. I now have several almost full products that I can no longer use.

I don’t have receipts for the products as it’s not something you expect to require again after purchase.

All of them were purchased from Boots over the last couple of months.

I have switched to another brand for the time being.

Desired outcome: Replacement products that actually work!

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4:36 pm EDT
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Mitchum Mitchum men Triple door defense - unscented

This was my go-to deodorant. It completely protected me from door and sweat and I’ve used nothing but for years.

I had even stocked up this winter when it was on sale. I just opened the 3 new ones and they smelled awful (gagging-awful) so I threw them out.

I just went to buy a new one and it had the same awful smell. So I compared my old one with the new and there’s a new ingredient: hexyl cinnamal.

I wouldn’t use this for anything! I’d rather smell like BO than this acrid stench.

What the heck happened to “unscented”?!

Desired outcome: Well, at a minimum, a refund would be nice, but also finding out what the heck happened to the unscented part would be very interesting.

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Steven Z Smith
, US
May 08, 2022 11:21 pm EDT

Same here! It smells awful now. Overwhelming and I smell it all day. I sentva complaint to the website, still waiting for response.

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12:54 pm EDT

Mitchum Roll on twist up

Hello. I have been a huge fan of Mitchum products for many years, however, the design of the Mitchum twist up roll on is very badly designed. I have wasted so much money for these deodorants over the years and the full deodorant stick never full rolls up to allow all of the product to be used. It also crumbles and falls apart at times. And also the lid requires a hole in the lid so that it can go onto the deodorant without negative pressure

Desired outcome: I’m happy to discuss all outcomes

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12:51 pm EDT
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Mitchum Vicky

This is the best roll on deodrant on the market hands down. More expensive but in my personal opinion definitely worth it. Only problem is with this particular roll on is it isn't working. By holding it I can feel that it is full but it is not coming out onto the ball. (I have also tried standing it upside down for it to come out) I did not notice at first and continued rolling it under my underarm continuously (because I could not feel it getting wet) not only have I ended up scratching the left side of my underarm (red and sore) due to the dryness of the ball the deodrant is not producing anything! I appreciate that this item is faulty and I will be buying this product again but I am disappointed that I've wasted my own money on a product that does not work and also hurt myself in the process. I have paid for this item and would like some compensation please.

Desired outcome: Compensation for product and irritating underarm.

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10:31 am EDT
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Mitchum Mitchum women solid

Hi! I recently bought 3 mitchum solids from dischem. I think there is a certain batch that needs to be recalled because of the wind-up. It is now my third deodrant that I have to use and literally have to stick my finger inside for me to apply. I can't return them to the store as I have misplaced the receipt. I love the product since it has been years using it. I just can't stand the sticking my finger duty for the price one is paying for your product.

Kindly assist

Milly. Masukoe (Soweto)

[protected]@gmail.com

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5:42 pm EDT

Mitchum Deodorant

I purchased 3 deodorant (mitchum solid) and the dials are not working properly for me to push the deodorant up. These were purchased from Jewel in Berwyn IL and I do ot have proof of purchase because I threw my receipt away. I really like this deodorant and have been wearing for years however this has been a problem for more than once. I dont want to switch brands can some please advise me on how to proceed. My name is Danielle Gamble my email address is danielle.[protected]@gmail.com

Desired outcome: Please replace the product. Solid deodorant

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8:29 am EDT

Mitchum Mitchum Triple Odor Defence - pure fresh 200ml

This product is faulty - The push down part doesn’t work and won’t spray it’s contents on either deodorant bottles I purchased at the same time. This is not an isolated case as it’s happened a few times when I have purchased before where they either won’t spray or are so hard to push down to get anything else. I am disgusted that they are putting them out for purchase when there is clearly an issue with them. How can they get away with putting them on the shelves when the product isn’t fit for purpose

Desired outcome: New ones that work sent and re-call on items that don’t work

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6:58 am EDT
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Mitchum Mitchum triple odor defender deodorant

I have recently used Mitchum for the first time. I have a lot of hair on my body and had a lot under my arms. I say “had” because it has all disappeared since I used this deodorant which means there must be something pretty lethal and dangerous in the deodorant and this needs looking into. I purchased the product from Sainsburys in Warlingham, Surrey about 3 weeks ago and the damage has therefore happened very quickly.

Desired outcome: Product needs to be checked urgently and I need to know whether any permanent damage has been done to me and whether there could be any serious side effects

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7:01 am EDT
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Mitchum mitchum 48 hour ice fresh mens deodrant

could you please look in to ice fresh mens deodrant i have several times had to discard them because you cant get the liquid deodrant out it seems a waste complete of money i have been using this certain one for a few years hope you can rememdy this problem as i use at least one a week thank you its the liquid roll on deodorant ice blue

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2:38 am EDT

Mitchum Women, anti-sweat, solid

Hi,

I recently bought this deodorant but it refused to wind up and returned it to my grocery store for a replacement. They replaced it. But the new one also does not wind up. The cake/solid does not come out when you turn the dial at the bottom. This now twice in a row. I think there is failure in the wind-up mechanism. I will need to take it back again for another replacement. Both were purchased at Pick n Pay in Craighall Park.

Desired outcome: Wind-up mechanism to be checked and glitch to be fixed.

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9:47 am EDT
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Mitchum Mitchum-Mitchum women's deodorant won't twist u

I have just bought Mitchum the solid one,shower fresh scent yesterday 02/04/2022 at Clicks and it costed me R79,99.The deodorant is not twisting up to be usable.I no longer have a slip with me I cannot return it back.

Please resolve my issue as I am so disappointed 😞 about the whole situation.

I MAY BE CONTACTED ON THE FOLLOWING CONTACTS:

[protected]/ [protected]@yahoo.com

Sebenzile Sibisi

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4:42 pm EDT
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Mitchum Mens roll on

Purchased 2 recently. One btl worked. The other was a waste. Unable to get contents to come to top of btl for application. Warming, stirring, storing btl upside down. No change. I have been a user since 1974. Please send me a replacement btl or coupon to replace this btl I can not use.

I may need to change brands.

I too, have experienced itching.

New formula? If so, this is a concern.

I purchased at Walmart. I no longer have a receipt.

Thank you. Paula Hunter

Desired outcome: Send replacement btl or coupon.

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3:12 am EDT

Mitchum Mitchum powder fresh.

I have been a user of the above for a long time now. Almost every can I use I have to discard long before it's finished because it becomes impossible to push the button on top of the can to release the spray.

This makes it very expensive and am considering changing my deodorant.

Desired outcome: Either please assure me of correction of this fault or compensation for my constant losses

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4:57 am EDT

Mitchum Product

Women Mitchum Solid Antiperspirant and deodorant does not roll up. I'm unable to use the product because I cannot get to it.

Desired outcome: Would like a new product

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12:14 pm EDT

Mitchum Deodorant

Dear Sir/Madam.

I recently bought 2 bottles of Mitchum Clean Control Roll on deodorant, Batch No N21818A. Unfortunately there seems to be something wrong with them. The liquid inside is extremely watery, the fragrance is less than half as intense as previous bottles I have bought, and it does not stop me perspiring for more than a day, unlike previous versions of the product I have bought. Perhaps this is a rogue batch or something but basically I have wasted my money and more to the point have lost faith in buying more of this product which I have used for over 20 years.

I am writing in the hope that you can replace these bottles with something more akin to what I have bought in the past.

I look forward to receiving your response.

Kind Regards

Mike Michaels

Desired outcome: To have products replaced

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4:49 am EDT
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Mitchum Gel deodorant

This is less of a complaint and more of a plea. I use various Mitchum products but my favourite is the Gel Deodorant. I've noticed that this appears to be getting harder to find stocked in shops. At first I thought it was because it is more expensive than the rest of the range but after being in the USA I think not.

The design of the actual container isn't good. With very few holes in the top (were as the American version - far superior has many more smaller holes in the top). The one sold in England if it tips over or you take it out in your bag to the gym end up filling the lid and dripping everywhere. I have lost a lot of the the actual gel through this and as previously stated it is expensive.

Please could we not have the same design as the American version?

Shelley Walsh

Desired outcome: Consider redesign of container for Gel Deodorant

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4:52 am EDT
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Mitchum Mitchum women's Deodorant won't twist up

I've had to throw out 3brand new (brand new meaning never been used) mitchum women's Deodorant shower fresh scent in the last 2 months due to the Deodorant not twisting up to be usable. I live 2.5 hours from place of purchase and this morning I had to use my fingers to put Deodorant on. I don't have the receipt and I only travel once a month so returning is impossible.

Desired outcome: Money back or replacement of 3 Deodorants

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6:04 pm EDT
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Mitchum mitchum natural power for men

the dispenser operates by a screw mechanism in the base, BUT it fails to dispense all of the product - at least 25% gets left behind.

Desired outcome: i would like a replacement, please

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6:04 am EDT

Mitchum Women mitchum 76 g triple odor defense

On Saturday 19 March 2022, I bought a deodorant stick of Women s Mitchum 76g triple odor defense powder fresh. This morning the 21st March 2022, I attempted to use the stick but found that the wheel is not pushing up the deodorant. I went back to clicks Welgemoed, BELLVILLE, to complain that my stick is not working. Clicks replaced it. I now have my second stick and it, too, is not working. The wheel is turning but no deodorant is being pushed out.

I am frustrated that two sticks are broken and I am mostly irritated that I now need to return to clicks, once again, to complain.

Desired outcome: I want to be able to buy a product that works

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Mitchum contacts

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